1. Rishabh Software
Salesforce Services
Rishabh’s SFDC Services
Salesforce.com (SFDC) is a CRM investment that many organizations make the world over. With products that manage
critical areas of a business such as sales and customer service, companies can steer through turbulent times, by being on
top of every lead, opportunity, and customer interaction.
Effective business CRM solutions must stand up to the rigorous and evolving demands of companies, big and small. Over
the years, Rishabh has evolved to help develop and customize SFDC with features and functionality that today’s
businesses demand.
With Rishabh’s SFDC solutions you can:
Access Real-time reporting, calculations, and dashboards, which can help optimize performance and help in
Ø
decision making
Ø and deliver all your company's business applications in a single environment with one data model, one
Build
sharing model, and one user interface
Ø all of your industry-specific needs with customizable apps
Meet
Ø a more effective tool for your business
Have
We know today, that a CRM tool such as SFDC can tremendously improve workforce productivity and customer
satisfaction. However, implementation of SFDC can be complex, time-consuming, and an expensive proposition for an
organization, without prior experience. With Rishabh’s expertise you can be assured of quality SFDC services that are cost
effective with minimal risks involved.
Rishabh Software’s Salesforce consultants can help companies in utilizing its SFDC CRM tool to the fullest potential and
enable to maximize its ROI.
customer
service satisfaction sales Lead
and support and revenue & conversion
productivity retention Productivity ratios
Rishabh Software
your reliable solution partner
CMMI
Rishabh Software
US: +1 877-747-4224, +1 201-484-7302 3
LEVEL
UK: +44 (0) 207 993 8162
India: +91 (265) 2326267 / 2326268
Email: sales@rishabhsoft.com
Blog: www.rishabhsoft.com/blog www.rishabhsoft.com

2. Rishabh Software
Salesforce Services
Rishabh has developed and delivered many complex projects and solutions for customers
spread across USA, India and Asia Pacific. Rishabh offers the following suite of services for
SFDC:
Configuration and Deployment: Rishabh has experiences in multiple verticles where understanding of your
Ø
requirements converts into SFDC very easily. You can be guaranteed of a business solution rather than just
development to improve customer processes
Less development effort: With Rishabh’s experience, you can get an added
?
advantage of quick time to market
Email templates, workflows and approval processes can be created for business process automation
?
? integrate your SFDC tool with other enterprises systemsYou can get highly effective custom
You can
reports and dashboards for better insight into your business
Consulting and implementation assistance: SalesForce team along with Rishabh can provide development
Ø
and deployment consulting to you with almost no turnaround time for a successful launch
Extending SFDC : Rishabh can develop custom solutions to enhance the functionality of SFDC for your business
Ø
using development tools like Visual Force, APEX API and many more
Ø Management, Migration and Remote Support: After successful implementation, Rishabh can help
Data
support your integration of data from existing application to SFDC using appropriate data analysis methods and
tools. Rishabh’s flexible support options allow s you to select from part-time remote administrator to full-time
support and guarantee minimal risk and outstanding service
Training and Heldesk Support: After successful implementation, Rishabh offers comprehensive training and
Ø
help desk support services to ensure high end-user adoption. You can receive constant support, no matter where
you are located with our experienced Helpdesk support members.
Not only does Rishabh understand CRM and sales force automation but we can propose and implement best-
of-breed practices, enabling you to maximize your return on investment in Salesforce CRM.
Information Management Customer Relation Management
Business Intelligence and
Ø Ø Center
Contact
Reporting Effectiveness
Data Warehouse
Ø Customer Insight
Ø
Knowledge Management
Ø Enterprise Relationship
Ø
Management
Ø Automation
Sales
salesforce.com
ØVulnerability and
Performance Testing
ØSystem Integration
ØProgram Management ØEnterprise
ØProcess Improvement Architecture
ØIT Strategy and Innovation Ø Interoperability
Cloud
Enterprise Transformation Enterprise Architecture & Integration
Rishabh Software
your reliable solution partner

3. Rishabh Software
Salesforce Services
Learn how Rishabh Software helped a Healthcare client in solving its Salesforce needs
Client is an American company based in New York, one of the world's leading suppliers of eye health products, such as
contact lenses and lens care products. The Company manages its business through five business segments, which
include three regional commercial segments: the Americas; Europe, Middle East and Africa (Europe), and Asia, and
two centralized functions: Global Operations and Engineering, and Research and Development.
The Business Need
Client was looking for a support system to their existing sales solution, so that they could know the status of their
orders and support their customer’s needs. Though the information was available on the mainframe, it was not easily
extractable for ready use.
Rishabh’s Solution
Rishabh provided solution to client's need on Salesforce platform by providing data integration between Salesforce
Platform and mainframe via BizTalk server as middleware. Rishabh provided a Helpdesk Solution that assisted the
sales team members of the entire APAC (Asia Pacific) region in their order tracking and in turn customer satisfaction.
With this Helpdesk Solution:
Ø team members could take order and push the information to mainframe and the order processing could be
Sales
done in mainframe
All relevant customer data such as product, location, ship to address, sales personal etc. data were made
Ø
available in the mainframe
Ø could be sent to Salesforce through the BizTalk integration service and customer could see their order
Status
status
A comprehensive user interface was created through which customers were able to see their order status using
Ø
their smart phones.
Client Benefits
Increased sales team efficiency
Ø
Ø customer satisfaction levels
Higher
Improved order management system
Ø
Øinvestment and more revenue.
Less
Rishabh Software
your reliable solution partner