The key World Class Commissioning competencies for drug and alcohol services are engagement, strategic planning, and credibility. To ensure delivery, the document outlines a Service User Engagement Strategy, a Partnership Framework, and a Knowledge Management system. The Service User Engagement Strategy will measure user experience and involvement in care. The Partnership Framework will identify stakeholders, monitor perceptions, and deepen relationships. Knowledge Management will gather and analyze user data to inform service design. An effective strategic plan will include needs analysis, care pathway review, stakeholder engagement, and translation of the strategy into initiatives for commissioning.

1. World Class CommissioningDrugs & Alcohol Strategic Framework Sandy Manuel 9 October 2009

2. Subject: What are the key World Class Commissioning competencies that will deliver improvements in health outcomes for drug and alcohol users and how will you ensure delivery against them?

3. WCC Competences: themes 3) Credibility 1) Engagement 2) Strategic Planning

4. establishes an objective view and true baseline of performance only through engagement and using the knowledge gained can you work towards a personalised service and outcome focussed care pathways WCC Competences: Engagement theme – why?

6. Measure effectiveness of Service User engagement in care and treatment

7. Look to join wider consultations through Redbridge Council and Partners for efficient use of resources

9. Measure effectiveness of Service User engagement in care and treatment

10. Look to join wider consultations through Redbridge Council and Partners for efficient use of resources

12. Determine baseline performance of providers, both relative and actual

13. Include benefits realisation methodology

14. Link with Redbridge Safer Communities Partnership, DIP etc

15. Ensure that relationship is deepened at middle management and frontline levels

17. Measure effectiveness of Service User engagement in care and treatment

18. Look to join wider consultations through Redbridge Council and Partners for efficient use of resources

20. Determine baseline performance of providers, both relative and actual

21. Include benefits realisation methodology

22. Link with Redbridge Safer Communities Partnership, DIP etc

23. Ensure that relationship is deepened at middle management and frontline levels

25. KM will be used to capture learning from all services

26. Map the existing care pathway clearly showing points of contact with DAAT and Partners

31. Include PESTLE analysis

33. Map existing Care Pathway

35. Prepare budgets

37. Taking DAAT that next step towards improved outcomes