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BENTUK MODEL KELEMBAGAAN
SISTEM NAMA DOMAIN INTERNET
      UNTUK INDONESIA



         Paparan oleh
     Sukarno Abdulrachman

     Pembentukan Lembaga Pengelolaan Nama Domain
                         Jakarta, 19-20 Januari 2005
Ringkasan
     Menemukan dan mengembangkan
      MODEL melalui pengamatan POLA
      PIKIR, PANDANGAN & SOLUSI di
      berbagai belahan dunia
     Paparan tidak membahas MODEL
      secara teknis operasional, melainkan
      KONSEPTUAL

2
Isi Paparan                      Hal

1. Pengelolaan Internet – Internet Governance   5
   a. Tantangan
   b. Ciri-ciri / Sifat Pengelolaan
1. Sistem Nama Domain se-Dunia,                 9
   ICANN
3. Fungsi/ tugas Lembaga                        16
4. Kerja-sama Internasional                     21
5. Benchmarking auDA, CIRA                      22
6. Kesimpulan dan Saran                         31


3
Referensi-referensi

1.   Presentation Mr. Stuart Lynn, Former
     President ICANN, Cornell University,
     28 Juni 2005
2.   Kajian Lembaga Internet Indonesia,
     DepKomInfo, 2005
3.   ICANN, auDA, CIRA, CENTR, APTLD,
     dll.
Internet Governance/
Pengelolaan Internet
What Is Internet Governance?
     Broad View
                                 Narrow View
       Social Policy
        Issues                    Central
          Spam
                                   Coordination
          Cybercrime
                                    Names
          Terrorism
          Pornography              Numbers
          Copyrights               Etc
       Economic Policy           Internet Stability
        Issues
                                  (ITU vs ICANN)
          Haves vs Have Nots
          Taxation
       Legal
6         Enforcement
Tantangan dalam Pengelolaan
               Internet
     Trans-jurisdictional (Melintasi batas-batas Negara)
        Nations, states, etc.
     Rapid change (Perubahan Cepat Sekali)
        Instant obsolescence
     Porous (Terbuka)
        Open to “all” and “everything”
     Lack of ”situs” (Lokasi fisik tidak menentu)
        Anywhere, any place, any time
     Conflicting interests (Konflik Kepentingan -
      Disputes)
     Dan lain-lain


7
Ciri-ciri / Sifat-sifat Pengelolaan
                   Internet
         (Juga untuk Pengelolaan Domain)

     Governance should be characterized by:
       Democratic & transparent processes
       Open participation
          Governments, private sector, civil
           society etc
       Avoidance of undue influence, capture
       Efficient management, decision-making

     Kompetisi, dimana mungkin
8
The Domain Name System




9
Domain Names
      In place of a hard to remember number
        IP (Internet Protocol) address
        128.82.48.10
      Use an easy to remember domain
       name
        www.msl.net



10
The Domain Name Hierarchy
Root                                     The Root



Top Level Domains       .com   .edu   .biz    ...    .id    .uk   . . .


Second Level
                         Cnet.com                   or.id
Domains

Third Level Domains                          abc.or.id



                      Global TLDs                   ccTLDs

11
The Domain Name System /Process
                  Root                                            REGISTRAR(S)
                  Zone             Root             ICANN
                                    Root                            Register
                   File           Server
                                     Root
                                   Server                           Domain
                                    Server
                                                                    Names
    USER           ISP                          REGISTRY


                             IP                          IP
                           Address                     Address
abc.msl.net??   Domain        of          ..net          of          .msl.net
                 Name       .net         Registry      .msl.net      Registry
                Resolver   Registry                    Registry

                                  NAME SERVERS

                                      IP Address of
                                       abc.msl.net
   12
ICANN

Internet Corporation for Assigned
      Names and Numbers
ICANN Mission
      Coordinate allocation/assignment of Internet
       unique identifiers
         Names, addresses, protocol numbers
      Coordinate operation/evolution of DNS
         Stability
      Coordinate policy development
         Reasonably/appropriately related
      Promote core values
         Stability, delegation, consensus
         Competition, market mechanisms
         Openness, transparency, fairness,
          accountability
         Respect for role of governments
14
ICANN Organization (2005)
                                           ICANN                            President/CEO
Ombudsman                             Board of Directors
                                      Board of Directors                         Staff

                          GAC                             ALAC
                       Government
                       Government                        At-Large
                                                         At-Large
                     Advisory Council
                     Advisory Council                Advisory Council
                                                     Advisory Council


         CCNSO
         CCNSO                            GNSO                            ASO
   Country Code Names
   Country Code Names                Generic Names
                                     Generic Names                      Address
                                                                        Address
  Supporting Organization
  Supporting Organization         Supporting Organization
                                  Supporting Organization        Supporting Organization
                                                                 Supporting Organization



     At Large           Security & Stability     Root System Server       Technical Liaison
Advisory Committee      Advisory Committee       Advisory Committee           Group
      Liaison                 Liaison                  Liaison                (IETF)

15
ccTLD Managers objectives
                      (CENTR)
     • ccTLD Managers will operate under the
       law of the country or territory where they
       are located
      A ccTLD Manager is entrusted with the
       management of the ccTLD, but has no
       interest in intellectual property rights in
       the 2 letter code
      A ccTLD Manager should be equitable and
       fair to all eligible registrants and operate
       the database with accuracy, robustness,
       and resilience
                       “Manager” = Lembaga / Badan
16
The Local Internet Community
                        (CENTR)
     • Public and private sector (commercial, non
       commercial, users, government)
     • Authority of the ccTLD manager comes from
       serving the LIC
     • The LIC has the overall responsibility for local
       policies and will coordinate these policies with
       respect to the technical operability of the
       Registry
     • The role of the IANA as a DNS support
       service is accepted and supported by ccTLD
       community

17                               ”Local” = negara y.b.s.
Why is Public / Private sector
          partnership important?
      Internet technology is changing too fast for many
       international organisations/forums
      The Internet is a “self organizing”network (not
       following set paths) shows that traditional
       “regulations”will not work. The system will
       automatically find a path around any
       “restriction”.
      Consensus based Policy at National and
       International level should result in light weight
       market driven improvements to services to the
       Internet users.
     • Improvements in services is good for
       development of society and economic growth.

18
Top Level Domain Manager /
              Administrator
      Kembangkan Best Practice for ccTLD
       Manager
        (Lihat halaman berikut)
      Kembangkan ‘Guidelines on the operation
       of ccTLD registry‘
      Partisipasi dalam menyusun ‘Policies for
       registry’, berdasarkan “azas-azas”:
          self-organised regulation
          bottom-up authority
          consensus
          transparency
19
          cooperation based on trust and fairness
Best Practices -Scope
      Duties of the ccTLD Manager
      Process to Define the Local Internet
       Community
      Process to Register Domain Names
      Registrant Policies
      Technical Requirements
      Relationship with IANA
      Financial Basis of Operation
      Subcontracting
      Data Security
      Domain Name Dispute Resolution
20
Kerjasama Internasional
       antar Pengelola Nama Domain
      (contoh) Council of European National Top
       Level Domain Registries (CENTR). Not-for-
       profit organisation, based in Oxford,
       Salzburg and Brussels.
         Established March 1998. 45 anggota
      (contoh) APTLD (Asia Pacific Top Level
       Domain Association) is an organisation
       for ccTLD (country-code Top Level
       Domain) registries in Asia Pacific region.
         Established in 1998, and in 2003 legally
          established in Malaysia. 18 anggota
21
au Domain Administration Ltd. (auDA)
      About auDA
         .au Domain Administration Ltd (auDA) is the
          policy authority and industry self-regulatory
          body for the .au domain space.
      Role of auDA
         auDA carries out the following functions:
         develop and implement domain name policy
         license 2LD registry operators
         accredit and license registrars
         implement consumer safeguards
         facilitate .au Dispute Resolution Policy
         represent .au at ICANN and other international
          fora.
22
Tentang auDA
      Delegate for .au and all .au 2LDs (dapat
       dilimpahkan)
      Industry self-regulatory body
      Non-profit organisation
        Membership-based
           supply, demand, representative assoc
        13 directors
           11 elected by members, 2 appointed
        3 fulltime staff


23
Tentang auDA
      Implement consumer safeguards
      Facilitate .au Dispute Resolution Policy
      Represent .au internationally
        ICANN, ccTLD, APTLD, dll.
      Policy:
        Manage .au in the public interest
        Preserve security and integrity of the DNS
        Promote development of competitive industry
        Protect interests of Registrants
24
Industry Structure (Australia)
                         auDA



                        Registry




       Registrar      Registrar    Registrar



                   Reseller   Reseller    Reseller




        Registrant    Registrant         Registrant

25
Registry (Australia)
               [AusRegistry Pty Ltd]
      Licensed by auDA
        appointed by competitive tender
      Operate registry for one or more 2LDs
      Technical functions
          run nameservers
          maintain database of domain names
          receive approved registrations from Registrars
          operate WHOIS service
      Appointed by auDA in December 2001
      4 year licence to operate registry for 5
       2LDs
        asn.au, com.au, id.au, net.au, org.au
26
      Must meet auDA technical specifications
Canada (CIRA)
      Canadian Internet Registration Authority
       (CIRA); Not-for-profit corporation for
       managing the .ca domain space in the
       public interest. (1998)
      1999. Canadian government recognized
       CIRA as the new administrator of the .ca.
      Government set the general principles
       and structure of CIRA to administer
       the .ca domain space.
      2000. Agreement between Gov and CIRA
27
Tentang CIRA
      The general principles are:
        Open and transparent, that ensures wide
         public access to all relevant information;
         following fair and sound business
         practices;
        Appropriate balance of representation,
         accountability and diversity on the Board
         of Directors for all categories of
         stakeholders;
        Service quick and easy, priced
         competitively;
28
Tentang CIRA
      The general principles are:
         Reducing conflicts between persons granted
          domain names and other rights holders,
          including trade-marks or business names;
          and
         Administering a system that facilitates and
          encourages entry for new players including
          registrars.
      Volunteer Board of Directors (14 members) –
       policy setting
        3 Directors (representing User Community,
         Industry, Registrars)
        9 Directors elected by mCIRA members
        2 Ex-officio members non voting (Gov + CEO)
29
Struktur Organisasi LII
                                                                           LII 29                      President
                                                                         BOARD                         and CEO

                                                                                               Badan
                                                                                            Penyelesaian
                                                                                             Sengketa




                                                                                                                         Sekretariat
                                     2           2                                                                                     3
                       3      GAC         NGAC                  2             2
                                                       ASO           DNSO          ACCS2         CERT       Etc 3
     Memberships




                              -Postel     -Mastel




                                                                                                                                           POLICY
                                                     Terdiri dari:   -gTLD         Akreditasi    ID-First   Lain-2
                              -Kominfo    -ISOC-ID
                   At Large




                                                     -APJII          -ccTLD        &             ID-Cert
                              -Indag      -FTII
                                                     -Napsindo       -Registrars   Sertifikasi
                              -POLRI      -ATSI
                                                     -TLKM,
                              -TNI        -Portal
                                                     -Indosat, dll
                                          -Webhost
                                          -IndoWLI
                                          -Awari
                                          -Etc…




                                                                                                                                           OPR’NT
Keterangan:                                          IP               Domain
GAC: Government Advisory Committee                Registrars         Registrars
NGAC: Non Government Advisory Committee
ASO: Address Supporting Organization
DNSO: Domain Name Supporting Organization
ACCS: Accreditation and Sertification Organization
CERT: Computer Emergency Response Team
Badan Penyelesaian sengketa
Etc: Lain2, disiapkan untuk perangkat lembaga lainnya
   30                                                                                        Kajian Lembaga Internet Indonesia, hal 48
Kesimpulan & Saran
                          tentang
                  Bentuk Model Lembaga
           Pengelola Nama Domain Indonesia
     1. Lembaga menyandang tugas sebagai
        Manager / Administrator Top Level Domain,
        dengan Dewan Pimpinan (Board) yang
        integritasnya tinggi, peduli akan kemajuan
        Internet di Indonesia. Organisasi adalah
        “Not for Profit”.
     2. Pada dasarnya Lembaga adalah juga
        Registry, tetapi tugas itu dapat juga
        didelegasikan ke badan lain, komersial,
        yang berkualifikasi teknis (dasar kontrak) –
        pola Australia
31
Kesimpulan & Saran
 3. Lembaga merupakan Public-Private
   Partnership, dengan pendekatan “industry
   selfregulation”, dimana intervensi Pemerintah
   dibuat minimal / sekecil mungkin,
 4. Lembaga memiliki tugas mewakili “komunitas
   Internet Indonesia” di berbagai forum
   Internasional, sejauh mengenai masalah
   (sistem) nama domain – ICANN, IANA,
   APTLD, ITU (?)
  5. Azas-azas harus ditetapkan dan pegang
   teguh, a.l. transparansi, pendekatan
   konsensus, fairness.
32
Kesimpulan & Saran
     6.Perangkat-perangkat dikembangkan
       dan dipraktekkan dengan patuh-azas,
       sehingga terbentuk Best Practices yang
       dapat dipertanggung jawabkan.
     7.Lembaga berpartisipasi dalam
       Penyelesaian Sengketa (perlu didalami,
       dan dilaksanakan sesuai arahan/
       guidelines ICANN, dls)
     8.Bila mungkin, adakan benchmarking ke
       2-3 negara.
33
TERIMA KASIH

s_abdulr@jakarta.wasantara.net.id

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Modellembagadomain id

  • 1. BENTUK MODEL KELEMBAGAAN SISTEM NAMA DOMAIN INTERNET UNTUK INDONESIA Paparan oleh Sukarno Abdulrachman Pembentukan Lembaga Pengelolaan Nama Domain Jakarta, 19-20 Januari 2005
  • 2. Ringkasan  Menemukan dan mengembangkan MODEL melalui pengamatan POLA PIKIR, PANDANGAN & SOLUSI di berbagai belahan dunia  Paparan tidak membahas MODEL secara teknis operasional, melainkan KONSEPTUAL 2
  • 3. Isi Paparan Hal 1. Pengelolaan Internet – Internet Governance 5 a. Tantangan b. Ciri-ciri / Sifat Pengelolaan 1. Sistem Nama Domain se-Dunia, 9 ICANN 3. Fungsi/ tugas Lembaga 16 4. Kerja-sama Internasional 21 5. Benchmarking auDA, CIRA 22 6. Kesimpulan dan Saran 31 3
  • 4. Referensi-referensi 1. Presentation Mr. Stuart Lynn, Former President ICANN, Cornell University, 28 Juni 2005 2. Kajian Lembaga Internet Indonesia, DepKomInfo, 2005 3. ICANN, auDA, CIRA, CENTR, APTLD, dll.
  • 6. What Is Internet Governance?  Broad View  Narrow View  Social Policy Issues  Central  Spam Coordination  Cybercrime  Names  Terrorism  Pornography  Numbers  Copyrights  Etc  Economic Policy  Internet Stability Issues  (ITU vs ICANN)  Haves vs Have Nots  Taxation  Legal 6  Enforcement
  • 7. Tantangan dalam Pengelolaan Internet  Trans-jurisdictional (Melintasi batas-batas Negara)  Nations, states, etc.  Rapid change (Perubahan Cepat Sekali)  Instant obsolescence  Porous (Terbuka)  Open to “all” and “everything”  Lack of ”situs” (Lokasi fisik tidak menentu)  Anywhere, any place, any time  Conflicting interests (Konflik Kepentingan - Disputes)  Dan lain-lain 7
  • 8. Ciri-ciri / Sifat-sifat Pengelolaan Internet (Juga untuk Pengelolaan Domain)  Governance should be characterized by:  Democratic & transparent processes  Open participation  Governments, private sector, civil society etc  Avoidance of undue influence, capture  Efficient management, decision-making  Kompetisi, dimana mungkin 8
  • 9. The Domain Name System 9
  • 10. Domain Names  In place of a hard to remember number  IP (Internet Protocol) address  128.82.48.10  Use an easy to remember domain name  www.msl.net 10
  • 11. The Domain Name Hierarchy Root The Root Top Level Domains .com .edu .biz ... .id .uk . . . Second Level Cnet.com or.id Domains Third Level Domains abc.or.id Global TLDs ccTLDs 11
  • 12. The Domain Name System /Process Root REGISTRAR(S) Zone Root ICANN Root Register File Server Root Server Domain Server Names USER ISP REGISTRY IP IP Address Address abc.msl.net?? Domain of ..net of .msl.net Name .net Registry .msl.net Registry Resolver Registry Registry NAME SERVERS IP Address of abc.msl.net 12
  • 13. ICANN Internet Corporation for Assigned Names and Numbers
  • 14. ICANN Mission  Coordinate allocation/assignment of Internet unique identifiers  Names, addresses, protocol numbers  Coordinate operation/evolution of DNS  Stability  Coordinate policy development  Reasonably/appropriately related  Promote core values  Stability, delegation, consensus  Competition, market mechanisms  Openness, transparency, fairness, accountability  Respect for role of governments 14
  • 15. ICANN Organization (2005) ICANN President/CEO Ombudsman Board of Directors Board of Directors Staff GAC ALAC Government Government At-Large At-Large Advisory Council Advisory Council Advisory Council Advisory Council CCNSO CCNSO GNSO ASO Country Code Names Country Code Names Generic Names Generic Names Address Address Supporting Organization Supporting Organization Supporting Organization Supporting Organization Supporting Organization Supporting Organization At Large Security & Stability Root System Server Technical Liaison Advisory Committee Advisory Committee Advisory Committee Group Liaison Liaison Liaison (IETF) 15
  • 16. ccTLD Managers objectives (CENTR) • ccTLD Managers will operate under the law of the country or territory where they are located  A ccTLD Manager is entrusted with the management of the ccTLD, but has no interest in intellectual property rights in the 2 letter code  A ccTLD Manager should be equitable and fair to all eligible registrants and operate the database with accuracy, robustness, and resilience “Manager” = Lembaga / Badan 16
  • 17. The Local Internet Community (CENTR) • Public and private sector (commercial, non commercial, users, government) • Authority of the ccTLD manager comes from serving the LIC • The LIC has the overall responsibility for local policies and will coordinate these policies with respect to the technical operability of the Registry • The role of the IANA as a DNS support service is accepted and supported by ccTLD community 17 ”Local” = negara y.b.s.
  • 18. Why is Public / Private sector partnership important?  Internet technology is changing too fast for many international organisations/forums  The Internet is a “self organizing”network (not following set paths) shows that traditional “regulations”will not work. The system will automatically find a path around any “restriction”.  Consensus based Policy at National and International level should result in light weight market driven improvements to services to the Internet users. • Improvements in services is good for development of society and economic growth. 18
  • 19. Top Level Domain Manager / Administrator  Kembangkan Best Practice for ccTLD Manager  (Lihat halaman berikut)  Kembangkan ‘Guidelines on the operation of ccTLD registry‘  Partisipasi dalam menyusun ‘Policies for registry’, berdasarkan “azas-azas”:  self-organised regulation  bottom-up authority  consensus  transparency 19  cooperation based on trust and fairness
  • 20. Best Practices -Scope  Duties of the ccTLD Manager  Process to Define the Local Internet Community  Process to Register Domain Names  Registrant Policies  Technical Requirements  Relationship with IANA  Financial Basis of Operation  Subcontracting  Data Security  Domain Name Dispute Resolution 20
  • 21. Kerjasama Internasional antar Pengelola Nama Domain  (contoh) Council of European National Top Level Domain Registries (CENTR). Not-for- profit organisation, based in Oxford, Salzburg and Brussels.  Established March 1998. 45 anggota  (contoh) APTLD (Asia Pacific Top Level Domain Association) is an organisation for ccTLD (country-code Top Level Domain) registries in Asia Pacific region.  Established in 1998, and in 2003 legally established in Malaysia. 18 anggota 21
  • 22. au Domain Administration Ltd. (auDA)  About auDA  .au Domain Administration Ltd (auDA) is the policy authority and industry self-regulatory body for the .au domain space.  Role of auDA  auDA carries out the following functions:  develop and implement domain name policy  license 2LD registry operators  accredit and license registrars  implement consumer safeguards  facilitate .au Dispute Resolution Policy  represent .au at ICANN and other international fora. 22
  • 23. Tentang auDA  Delegate for .au and all .au 2LDs (dapat dilimpahkan)  Industry self-regulatory body  Non-profit organisation  Membership-based  supply, demand, representative assoc  13 directors  11 elected by members, 2 appointed  3 fulltime staff 23
  • 24. Tentang auDA  Implement consumer safeguards  Facilitate .au Dispute Resolution Policy  Represent .au internationally  ICANN, ccTLD, APTLD, dll.  Policy:  Manage .au in the public interest  Preserve security and integrity of the DNS  Promote development of competitive industry  Protect interests of Registrants 24
  • 25. Industry Structure (Australia) auDA Registry Registrar Registrar Registrar Reseller Reseller Reseller Registrant Registrant Registrant 25
  • 26. Registry (Australia) [AusRegistry Pty Ltd]  Licensed by auDA  appointed by competitive tender  Operate registry for one or more 2LDs  Technical functions  run nameservers  maintain database of domain names  receive approved registrations from Registrars  operate WHOIS service  Appointed by auDA in December 2001  4 year licence to operate registry for 5 2LDs  asn.au, com.au, id.au, net.au, org.au 26  Must meet auDA technical specifications
  • 27. Canada (CIRA)  Canadian Internet Registration Authority (CIRA); Not-for-profit corporation for managing the .ca domain space in the public interest. (1998)  1999. Canadian government recognized CIRA as the new administrator of the .ca.  Government set the general principles and structure of CIRA to administer the .ca domain space.  2000. Agreement between Gov and CIRA 27
  • 28. Tentang CIRA  The general principles are:  Open and transparent, that ensures wide public access to all relevant information; following fair and sound business practices;  Appropriate balance of representation, accountability and diversity on the Board of Directors for all categories of stakeholders;  Service quick and easy, priced competitively; 28
  • 29. Tentang CIRA  The general principles are:  Reducing conflicts between persons granted domain names and other rights holders, including trade-marks or business names; and  Administering a system that facilitates and encourages entry for new players including registrars.  Volunteer Board of Directors (14 members) – policy setting  3 Directors (representing User Community, Industry, Registrars)  9 Directors elected by mCIRA members  2 Ex-officio members non voting (Gov + CEO) 29
  • 30. Struktur Organisasi LII LII 29 President BOARD and CEO Badan Penyelesaian Sengketa Sekretariat 2 2 3 3 GAC NGAC 2 2 ASO DNSO ACCS2 CERT Etc 3 Memberships -Postel -Mastel POLICY Terdiri dari: -gTLD Akreditasi ID-First Lain-2 -Kominfo -ISOC-ID At Large -APJII -ccTLD & ID-Cert -Indag -FTII -Napsindo -Registrars Sertifikasi -POLRI -ATSI -TLKM, -TNI -Portal -Indosat, dll -Webhost -IndoWLI -Awari -Etc… OPR’NT Keterangan: IP Domain GAC: Government Advisory Committee Registrars Registrars NGAC: Non Government Advisory Committee ASO: Address Supporting Organization DNSO: Domain Name Supporting Organization ACCS: Accreditation and Sertification Organization CERT: Computer Emergency Response Team Badan Penyelesaian sengketa Etc: Lain2, disiapkan untuk perangkat lembaga lainnya 30 Kajian Lembaga Internet Indonesia, hal 48
  • 31. Kesimpulan & Saran tentang Bentuk Model Lembaga Pengelola Nama Domain Indonesia 1. Lembaga menyandang tugas sebagai Manager / Administrator Top Level Domain, dengan Dewan Pimpinan (Board) yang integritasnya tinggi, peduli akan kemajuan Internet di Indonesia. Organisasi adalah “Not for Profit”. 2. Pada dasarnya Lembaga adalah juga Registry, tetapi tugas itu dapat juga didelegasikan ke badan lain, komersial, yang berkualifikasi teknis (dasar kontrak) – pola Australia 31
  • 32. Kesimpulan & Saran 3. Lembaga merupakan Public-Private Partnership, dengan pendekatan “industry selfregulation”, dimana intervensi Pemerintah dibuat minimal / sekecil mungkin, 4. Lembaga memiliki tugas mewakili “komunitas Internet Indonesia” di berbagai forum Internasional, sejauh mengenai masalah (sistem) nama domain – ICANN, IANA, APTLD, ITU (?) 5. Azas-azas harus ditetapkan dan pegang teguh, a.l. transparansi, pendekatan konsensus, fairness. 32
  • 33. Kesimpulan & Saran 6.Perangkat-perangkat dikembangkan dan dipraktekkan dengan patuh-azas, sehingga terbentuk Best Practices yang dapat dipertanggung jawabkan. 7.Lembaga berpartisipasi dalam Penyelesaian Sengketa (perlu didalami, dan dilaksanakan sesuai arahan/ guidelines ICANN, dls) 8.Bila mungkin, adakan benchmarking ke 2-3 negara. 33