Want to reduce variation in your work execution. Having repeatable, effective work procedures is a must. Check out this Single Point Lesson.

1. Developing Repeatable/Effective Maintenance Work Procedures
“Tool Box Talk” – Journey to World Class
Effective Work Procedures is key to success  Having the ability to effect work execution
without spending money of training everyone –
in Work Execution the procedure becomes training document.
(You cannot survive without it)  Knowing how you can change a procedure
Work Execution: is the maintenance function which produced a different outcome.
which involves how we perform Preventive  Work effectiveness is measurable
Maintenance, Predictive Maintenance, and
Corrective Maintenance in a repeated and effective Required sections in any effective, repeatable
manner. work procedure
 Step by Step Procedures
Measurements of Effectiveness: Mean Time
Between Failure, Rework, Line Efficiency, Lower  Specifications / Standards
Parts Cost, Emergency vs PM Labor Hours, etc.  Required Parts / Potential Parts
Consumables
 Explicit warnings and cautions
 Notes for clarification
 Special Tools
 Special Equipment
 Craft and Number of Each Craft
 Special Permits
Work Execution Principles:
1. Work Procedures must be repeatable  Coordination requirements
2. Work Procedures must be clear and What is the problem? Human Performance -
concise Factors that affect Human Performance:
3. Work Procedures must be measurable 1. Age
Work 2. State of Mind
4. Procedures must have standards and 3. Physical Health
specifications defined. 4. Attitude
5. Work Procedures must be followed in a 5. Emotions
discipline manner.
6. Propensity for Common Mistakes
6. Work Procedures must drive consistency of
execution (especially among people of 7. Errors
different skills levels). 8. Cognitive Biases
7. Work Procedures must be QA/QC by
management to ensure adherence to work “We have learned to live in a world of mistakes and
execution standards defective products as if they were necessary to life”
– Dr. W. Edward Deming
Value of Effective Work Procedures
 No Concern about how to train new employees Next Steps:
 No Concern about people retiring, all their 1. Ensure you have effective PM/PdM and
knowledge is in a procedure. Corrective Work Procedures
2. Write or modify procedures so they meet the
“In the absence of standards we have chaos” standard above.
3. Measure performance of these procedures.
 Discipline in work execution = optimal
reliability of process and equipment reliability. “You cannot achieve World Class without it”
Join me Nov 8-10, 2011 in Charleston, SC for this awesome GPAllied
4200 Faber Place
workshop. Learn more at: Charleston, SC 29405
http://gpalliedtrainingdevelopingeffectiveworkprocedures‐ Office (843) 414‐5760
eorg.eventbrite.com/ Fax (843) 414‐5779