1. Office of Science and Technology
Secure Mobility at the Bureau of Alcohol,
Tobacco, Firearms & Explosives (ATF)
and the US Marshals Service (USMS)
Rick Holgate
Assistant Director / CIO, ATF
IJIS Institute Industry Briefing
January 19, 2012

2. Office of Science and Technology
ATF Organizational Snapshot
(round numbers)
Personnel Resources ($M)
22
1,738 260
2,560
802
806
Special Agents Firearms
Industry Operations Investigators Arson and Explosives
Other Professional Staff Alcohol and Tobacco
January 19, 2012 innovative applications of science and technology 2

3. United States Marshals Service
USMS Organizational Snapshot
Personnel Breakdown Resource Breakdown
($M)
94 35 41
1,460 263 467
3,912
401
Judicial/Courthouse Security
US Marshals Fugitive Apprehension
Deputy US Marshals/ CI Prisoner Security/ Transport
Admin and Support
Witness Protection
Tactical Operations
January 19, 2012 innovative applications of science and technology 3

4. Office of Science and Technology
Factors Driving Mobility at ATF & USMS
(& for the Next-Generation Federal Worker)
• Law enforcement and regulatory missions
– Most work happens away from the office
– Productivity enhancement
• Emergent situations
– Special operations, major events, ESF 13, COOP/DR, …
• Increasing demand for real-time information
– “Knowing what we know”
• Telework / real estate costs
• Predominantly controlled unclassified information
January 19, 2012 innovative applications of science and technology 4

5. Office of Science and Technology
ATF Organizational Snapshot
(round numbers)
Personnel Mobile Data Devices
200
750
iOS
12,000 Contractors / 12,000
Task Force
10,000 Officers / Others 10,000 4,000 Cell phones
Other
8,000 8,000
Professional 1,200 BlackBerries
2,400 Staff
6,000 6,000
Industry
Cellular
4,000 1,738 Operations 4,000 Broadband
806 Investigators 6,500
2,000 Special Agents 2,000 Laptops
2,560 (w/secure
- - WiFi)
How do we simplify and make more cost-effective?
January 19, 2012 innovative applications of science and technology 5

6. Office of Science and Technology
Expected Trends at ATF, 2012-2013
• Reduction in onboard personnel
– From c. 5,000 today to c. 4,500 in 2013
• Reductions in traditional seats
– Today: 6,500 laptops, 1,000 desktops
– 2012/2013:
• c. 700 fewer users
• c. 700 “remote access seats” (involving minimal hardware) for
task force officers, personnel security investigators, etc.
• c. 1,400 fewer traditional hardware seats
• Increased reliance on mobility/telework and
associated seamless infrastructure
January 19, 2012 innovative applications of science and technology 6

7. Office of Science and Technology
From an IT Perspective…
Our Priorities
Support our mobile Integrate and expose Refine and advance
workforce our mission data our infrastructure
Providing the right set of tools Reengineering legacy Exploring new models to
and capabilities systems and data to achieve maximize efficiency
a service-oriented
environment
January 19, 2012 innovative applications of science and technology 7

8. Office of Science and Technology
IT as a Service
Today Tomorrow
• Seat management • Email / collaboration
(ESA III) • User experience (devices /
• Human resources desktops / management)
(HRConnect) (ESA IV)
• Financial management • Application hosting /
(UFMS) application services
• Learning management (ESA IV)
(learnATF) • Video / digital media
management (DECS)
January 19, 2012 innovative applications of science and technology 8

9. Office of Science and Technology
Environmental Trends
• Ubiquitous, untrusted networks …
• …but still not quite universal connectivity
• Increasingly capable consumer devices
• Compelling consumer/commercial services
• “Consumerization of IT”
January 19, 2012 innovative applications of science and technology 9

10. Office of Science and Technology
Supporting the Workforce and Workplace
of the Future
80% of ATF workforce is telework-eligible and/or
works regularly outside the office
• Lean office infrastructure
– Voice/data, desktops, space, …
• Right mobile tools for the right people
– “Managed diversity” and affordability
• Enterprise infrastructure implications and evolution
– Efficiency and adaptability
• Evolving applications to be more mobile-friendly
January 19, 2012 innovative applications of science and technology 10

11. Office of Science and Technology
Challenges
Rapidly changing and escalating expectations of users for
availability, usability, and functionality in mobile environments
Need for new techniques and technologies
to secure and manage such devices
Evolving workforces and work styles
Need to incorporate increasing mobility
into a cost-effective portfolio of user equipment
Potential impacts of combined personal and business usage
of such devices
January 19, 2012 innovative applications of science and technology 11

12. Office of Science and Technology
Overall ATF/USMS Pilot Objectives
• Deliver meaningful functionality
• Test relevant and complete use cases
• Understand technical and cost obstacles and
implications
• Demonstrate the ability to secure and manage
the devices
…while maintaining device/OS-independence and
engaging interested DOJ Components
January 19, 2012 innovative applications of science and technology 12

13. Office of Science and Technology
Core Issues
January 19, 2012 innovative applications of science and technology 13

14. Office of Science and Technology
Security and Functionality:
Risk vs. Reward
Scope and
complexity
of security
Access to (enterprise, device) functionality
January 19, 2012 innovative applications of science and technology 14

15. Office of Science and Technology
Competing Models
Personal use Personal use
Enterprise apps/data Enterprise apps/data/device
• Convenient, flexible, “BYO” • Enterprise-managed device
• “Simple” security, policies • More complex
• Limited enterprise security, policies
functionality • Rich enterprise
functionality, constrained
personal use
January 19, 2012 innovative applications of science and technology 15

16. Office of Science and Technology
User Mobility Scenarios
Functional User Scenarios
Application Deployment
Scenarios Executive Operational Operational Operational
ATF & USMS USMS 1811 ATF 1811 ATF 1801
Office productivity
X X X X
(email, calendar, contacts)
Legacy/desktop applications via Citrix X X X X
Document collaboration X X X X
App Store applications with
X X X X
enterprise data
Custom applications X X
Web applications (internal, external) X X X X
Video management X X
January 19, 2012 innovative applications of science and technology 16

17. Office of Science and Technology
Exposing Enterprise Functionality
to Mobile Users
Virtualization
Legacy
Thick-Client
Apps
“Light” Custom Mobile Apps
Enterprise Expose through Commercial Apps Mobile
Services (BI, content management, VoIP, …) Users
Rebuild/Re-skin for Mobile Devices
Enterprise
Web Apps
“Light” Custom Mobile Apps
January 19, 2012 innovative applications of science and technology 17

18. Office of Science and Technology
Application Deployment Strategies
Training and Reference Soft Token for Two-
Materials Factor Authentication
(internal content
management)
Enterprise Data:
Business Intelligence
Enterprise Apps:
• NFOCIS (ATF case
management) VPN for Enterprise
• JDIS (USMS) Access
• MS Office
• Content repository
Sandboxed Access to
Enterprise Productivity
Document (Exchange, etc.), Intern
Authoring, Collaboratio al Web Apps
n using Enterprise (ATFWeb, HRConnect)
Content:
• WebDAV
• Enterprise Content
Management System VoIP/Phone Integration
• IDEA/MyFX (?)
January 19, 2012 innovative applications of science and technology 18

19. Office of Science and Technology
Application Deployment Strategies
Collaboration
Personal accounts (?)
Gmail, Yahoo, Hotmail
Dictation for
integration with
productivity apps
Personal applications
(?)
Video surveillance and
evidence management
(Provided as a cloud-
based service) External Web Apps:
• WebTA
• learnATF/learnDOJ
• eTrace
January 19, 2012 innovative applications of science and technology 19

20. Office of Science and Technology
Application Deployment Principles
• Don’t break the usability and convenience
• User-driven innovation is critical
• Strive for simplicity
• Identify minimum technology footprint necessary
to deliver the required functionality
• Deliver cross-application integration where
logical
• Provide single sign-on where/whenever possible
January 19, 2012 innovative applications of science and technology 20

21. Office of Science and Technology
Mobile Application Considerations
Source: Gartner
January 19, 2012 innovative applications of science and technology 21

22. Office of Science and Technology
Policy Implications
• Personal vs. government devices
• Personal uses
– Applications
– Data
• Commercial application purchase and
distribution
• iTunes on the desktop
January 19, 2012 innovative applications of science and technology 22

23. Office of Science and Technology
Pilot Results: The Good, Bad, Ugly
• Good
– Light at the end of the tunnel
– Not repeating mistakes of the past (collaboration,
common solutions)
• Bad
– Still a net cost/investment
– Haven't yet taken costs out (devices, real estate, ...)
• Ugly
– Not quite as simple as we hoped (use cases)
– Mobile v1 pilot
January 19, 2012 innovative applications of science and technology 23

24. Office of Science and Technology
Additional Future Opportunities
• Enterprise integration
– VoIP, VTC, file shares, virtual desktops, …
• Integration with third-party hardware solutions
– Biometrics
• Moris3 – fingerprint/face/iris – DHS US VISIT
– RFID/Barcode
• Inventory, seized assets
• Enhanced communications
– Encrypted/secure voice, text, chat
• Nirvana: Mobile case management
January 19, 2012 innovative applications of science and technology 24

25. Office of Science and Technology
Where This is Leading:
Future Mix of User Devices & Services
• Phone, Slate, Virtual Desktop Infrastructure, …
– Simple, manageable, highly functional mobile devices
(probably brought by our employees)
– Workforce segmentation
– Apps and data available anywhere / from any platform
– Desktop interface and power if/when needed
• Office “kiosks”; home
– Tighter security management
– Significantly lower cost per user
January 19, 2012 innovative applications of science and technology 25

26. Office of Science and Technology
Evolving Diversity of “Seats”
• Manageable, managed diversity
• Dependent on workforce segmentation
• From laptops & desktops to…
– Mobile devices (including GFE and BYO)
– Virtual desktops / remote access services
• …While maintaining affordability of
device/service portfolio
January 19, 2012 innovative applications of science and technology 26

27. Office of Science and Technology
Where are the Requirements
Business Case
Mission Needs
For ConsumerPCs?
Web browsers?
Email?
Windows
BlackBerries?
Mobile Devices?
Disruptive Commercial Technologies
January 19, 2012 innovative applications of science and technology 27

28. Office of Science and Technology
Mobility is Disruptive
• Consumer technology outpacing enterprise
comfort
• Traditional models and mentality cannot hold
• Mobility is the next generation of IT infrastructure
delivery
– Not a passing fad or a separate “project”
• Many grass roots efforts across the federal
space
– Risk of divergent approaches
– Value of the collective federal enterprise
January 19, 2012 innovative applications of science and technology 28

29. Office of Science and Technology
Draft Federal Mobility Strategy
1. Incorporate the power and possibilities of mobility into
Federal government efforts.
2. Build mobile technologies/services for reuse and share
common services among agencies and public developers.
3. Efficiently manage mobile and wireless
acquisition, inventory, and expenses.
4. Create a government-wide foundation to provide mobility
services and functionality needed in all agencies.
5. Foster collaboration to accelerate mobility across
government.
6. Establish governance structure for Federal mobility.
• Comment (through Jan 23) on the framework at:
mobility-strategy.ideascale.com
January 19, 2012 innovative applications of science and technology 29

30. Office of Science and Technology
Questions?