1. Agenda Last time – Intimacy Today – Social Support Presenting – AJ Pass out papers Next – Relational Maintenance (Ch 9.1) Presenting - Samantha

2. Social Support CNA 210 Interpersonal Communication

3. Empathy

4. Empathy Emotion or Action? What are the advantages to feeling empathy? Improved relationships Higher job and school performance Popularity What are the disadvantages to feeling empathy? Uncomfortable Out-of-sync solutions

5. Social Support

6. “He was a jerk, why are you flipping out about him? Let me set you up with Floyd.” “It must be difficult. I know you two were really close.” Person- Centered Position- Centered “I know you are sad, but there are plenty of fish in the sea.” Support Messages

7. Invisible Support

8. Types of Support Visible ~ Recipient inefficacy “I can tell you need some help. I think you should call a department meeting” Visible ~ Recipient Efficacy “Obviously you don’t need my help. But, if I had to say anything, I would say call a department meeting.”

9. Types of Support Invisible ~ Recipient efficacy (Self-depreciating) “Do you think you are going to call a department meeting? I am not sure what I would do?” Invisible ~ Recipient and self-efficacy “Clearly you know what to do. If it were me, I know I would just call a department meeting.”

10. What do you think? Which do you think causes most distress? Visible – Recipient inefficacy Visible – Recipient efficacy Invisible – Recipient efficacy, self depreciating Invisible – Recipient and Self efficacy Doing nothing

11. What do you think? Which do you think was seen as most supportive? Visible – Recipient inefficacy Visible – Recipient efficacy Invisible – Recipient efficacy, self depreciating Invisible – Recipient and Self efficacy Doing nothing

12. In Pairs Your best friend is trying to study for an exam in a class you aced last semester. He is getting incredibly frustrated and at one point, he throws the book across the room. How do you offer him support?

13. In Pairs After a hard day work, you come home and hear your spouse complaining about work. You remember reading about a similar problem in one of your textbooks from college and you remember what the authors suggested. How do you offer your spouse social support?

14. In Pairs Your classmate just enteredthe break room full of tears. You heard earlier that day that her fiancé had been caught sleeping with someone else. She sits next to you but does not say anything to you. How do you offer her social support?

15. In Pairs You just completed a 20 page history paper, printed it, and placed it on the table. Your 4-year-old nephew comes in from outside covered in mud. He grabs your paper and gets mud all over it. In a panic you yell at him to put the paper down. He looks up at you and begins crying. How do you offer him support?

16. Review Is Empathy an emotion or an action? What are the advantages as disadvantages to feeling empathy? Is Social support an emotion or an action? What are the two ends of the support messages continuum? What type of support causes the most distress? What type of support is seen as the most supportive?

17. A.J. Presents…