1. Bad Cards and Error
Messages at the
Point of Sale
•Card Problem Return to Clinic
•Exceeds Allowed Quantity
•Item Not Prescribed
•Not a WIC Item
•No Benefits Left

2. Bad Cards and Error Messages
Press Start Sale

3. Customer is prompted
to insert card

4. If the card reader cannot read the card, CARD
PROBLEM RETURN TO CLINIC is displayed
Press Clear Key to
continue
*** NOTE ***
The customer needs to go back to
the WIC Clinic to find out why the
card is being rejected

5. Customer is prompted
to remove their card

6. Press Clear to continue

7. Sale is logged to the Electronic Journal
with the reason why the card had a
problem
Press Cash Out to finalize

8. The Customer had 2 Gallons of 2% Milk on their WIC EBT
Card and tried to purchase a third gallon
Message that the third item
Exceeds the Quantity
Allowed is displayed
Press Clear to continue
to sell other items

9. The customer tries to purchase
something that is not prescribed on
their WIC EBT card.
This error occurs most when
the customer is trying to
purchase the wrong formula
Press Clear to continue
to sell other items.

10. The item that is being sold is
NOT a valid item in the state’s
Authorized Products List
Press Clear to
continue selling
other items

11. This message is displayed if the
customers card is read after the entry
of a valid PIN and there are No
Benefits Left for the current period
Press Clear and the
customer will be prompted
to remove their card