Speaking With Confidence 080307

Speaking with Confidence Raymond Grogan On behalf of Goodwill Industries of the Southern Piedmont

Your Facilitator Goodwill Industries Raymond Grogan –Wachovia, VP and Senior Programs Manager Joined Wachovia in 1997 and has extensive knowledge and application of Vendor Management programs, Project Management Methodology, Risk Management and Business Processes Improvement. He earned his B.S. in Professional Aeronautics from Embry-Riddle Aeronautical University.

Introductions Seq. 1 ,[object Object],Goodwill Industries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Timing :08

Introductions Seq. 1, continued ,[object Object],[object Object],Goodwill Industries Key Point: Most of us find that shifting volume up or down helps build confidence. Let’s go on…

Purpose of Today’s Session Seq. 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries Our purpose today: To learn and practice techniques that will help you speak confidently and accomplish the results you are seeking

What We’ll Cover Seq. 3 ,[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Video: Tips for Showing Confidence Seq. 4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Stop and Discuss Seq. 4, continued ,[object Object],[object Object],[object Object],Goodwill Industries Key point: You can get better with every attempt!

Let Your Confidence Show Seq. 5 ,[object Object],Goodwill Industries ,[object Object],[object Object],[object Object]

Let Your Confidence Show Seq. 5 continued ,[object Object],[object Object],Goodwill Industries ,[object Object],[object Object]

Let Your Confidence Show Seq. 5 continued ,[object Object],Goodwill Industries ,[object Object],[object Object],[object Object]

Small Group Practice Seq. 6 ,[object Object],[object Object],[object Object],[object Object],Goodwill Industries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Small Group Practice Seq. 6 continued ,[object Object],Goodwill Industries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Timing :12

Small Group Practice Seq. 6 continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries Key Point: If you’re willing to practice these techniques, you’ll have greater chance of success and each success builds more confidence. ,[object Object]

Large Group Presentations Seq. 7 ,[object Object],[object Object],[object Object],Goodwill Industries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Timing :07

Large Group Presentations Seq. 7 continued ,[object Object],Goodwill Industries Key point: Take every opportunity to consciously use the techniques in simple conversations. No one will know that you’re practicing. ,[object Object],[object Object],[object Object]

Improving What You Say Seq. 8 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Video: Malcolm & Mrs. Singer Seq. 9 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Stop and Discuss Seq. 9 continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Different Perspectives Experiment Seq. 10 ,[object Object],[object Object],[object Object],Goodwill Industries Timing :02

Different Perspectives Experiment Seq. 10 continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries Key Point: Every listener is different because of different experiences—be mindful of those differences when you speak

TALK Steps Seq. 11 ,[object Object],[object Object],Goodwill Industries T hink about your listener’s point of view A rrange your thoughts L et your confidence show K eep checking for understanding

Let’s Take 10 Seq. 12 ,[object Object],[object Object],Goodwill Industries

Video: Gretchen & Mrs. Singer Seq. 13 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Stop and Discuss Seq. 13 continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries Key point: Before going for a job interview, think about what the interviewer will ask and practice the answers to speak confidently.

Focusing What You Say Seq. 14 ,[object Object],Goodwill Industries ,[object Object],[object Object],[object Object],Key Point: These two questions should always guide what you say.

Video: Problem in the Copy Center Seq. 15 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Stop and Discuss Seq. 15 continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Card Sort Seq. 16 ,[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries Let’s get started!!!

Card Sort Seq. 16 continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Card Sort Seq. 16 continued Goodwill Industries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Timing :05

Card Sort Seq. 16 continued ,[object Object],[object Object],[object Object],[object Object],Goodwill Industries Key Point: Because everyone is different, no matter how well you prepare, sometimes your message will not get through as intended. Let’s see what we can do to keep this from happening…

Checking for Understanding Seq. 17 ,[object Object],[object Object],[object Object],Goodwill Industries T hink about your listener’s point of view A rrange your thoughts L et your confidence show K eep checking for understanding

Checking for Understanding Seq. 17 continued ,[object Object],[object Object],[object Object],Goodwill Industries Key Point: People are often reluctant to tell us they understand. Effective speakers know that it is important to check non-verbals, tone of voice, eyes, etc. to make sure your meeting your listeners needs. Don’t wait until you finish to find out!!

Applying the TALK Steps Seq. 18 ,[object Object],[object Object],Goodwill Industries T hink about your listener’s point of view A rrange your thoughts L et your confidence show K eep checking for understanding

Applying the TALK Steps Seq. 18 continued ,[object Object],Goodwill Industries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Any questions? Let’s get started… Timing :22

Applying the TALK Steps Seq. 18 continued ,[object Object],Goodwill Industries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Timing :22

Applying the TALK Steps Seq. 18 continued ,[object Object],[object Object],Goodwill Industries Key Point: No matter how well we think we are expressing our ideas, we can always get better…

TALK Summary Checklist Seq. 19 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

TALK Summary Checklist Seq. 19 continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

TALK Summary Checklist Seq. 19 continued ,[object Object],Goodwill Industries What are you going to focus on the next time you have something important to say? Key Point: Having decided what steps and techniques you want to focus on is one thing; the important part now is to keep practicing… Timing :02

Insight and Action Seq. 20 ,[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Insight and Action Seq. 20 continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries Timing :10

Session Summary Seq. 21 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goodwill Industries

Speaking With Confidence 080307

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