SlideShare a Scribd company logo
1 of 17
Yours is a Very Bad Hotel A graphic complaint prepared for: Joseph Crosby General Manager Lisa Rinker Front Desk Manager DoubleTree Club Hotel 2828 Southwest Freeway Houston, Texas
In the Early Morning Hours of November 15, 2001, at the DoubleTree Club Houston, We Were Treated Very Badly Indeed. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Refused Rooms… Even When We’re “Confirmed” and “Guaranteed”? ,[object Object],[object Object],[object Object],[object Object]
Quotations from Night Clerk Mike ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We Discussed With Mike the Meaning of the Term “Guarantee.” ,[object Object],[object Object],[object Object],[object Object],(Save this for your future reference .)
Mike Didn’t Much Care.  ,[object Object],[object Object]
Quotations from Night Clerk Mike ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Career Path of Night Clerk Mike (He peaked last week.) November 15, 2001: Rude Hotel Clerk 1985: Paper Boy 1995: Subway Sandwich  Maker 2004: McDonald’s Sandwich Maker 2014: Septic Tank Cleaner
Mike Wasn’t Too Optimistic About Finding Us a Place to Sleep. ,[object Object],[object Object]
Quotations from Night Clerk Mike ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mapped Against Other Hospitality Providers, Your DoubleTree Club Fared Badly on November 15, 2001 . GROWTH-ORIENTED HEADING FOR COLLAPSE DESPISES & MISTREATS CUSTOMERS TREATS CUSTOMERS WELL
Mike Finally Found Us Rooms Here. ,[object Object],[object Object],[object Object],[object Object]
The Experience Mike Provided Deviated from Usual Treatment of an HHonors Gold Member. Insolence  plus  insults HHonors points  plus  frequent-flyer miles  Free confusing directions to shabby alternate hotel Free continental breakfast No room available Upgraded room when available Ignored reservation Confirmed reservation Actual Benefits Provided by DoubleTree Club 11/15 Expected HHonors Gold Member Benefits
Jon, a colleague, was arriving in Houston on an overnight flight  and coming to join us at the DoubleTree Club first thing in the morning. As we had to go stay elsewhere, we wrote  Jon a note and left it in care of Mike the Night Clerk.   Even After We Left the DoubleTree Club, Our Troubles Weren’t Over, as This Timeline Shows.
We Are Very Unlikely to Return to the DoubleTree Club Houston. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Revenue Lost to the DoubleTree Club Houston as a Result of our November 15 Incident Calendar 2001 Calendar 2002 Shown in U.S. dollars
We’ll Be Sending This Presentation to Promus Properties. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

More from resultblog

More from resultblog (10)

Behavioral targeting_Memo2_DDMA Ilounge
Behavioral targeting_Memo2_DDMA IloungeBehavioral targeting_Memo2_DDMA Ilounge
Behavioral targeting_Memo2_DDMA Ilounge
 
Behavioral targeting_Mailmedia_DDMA Ilounge
Behavioral targeting_Mailmedia_DDMA IloungeBehavioral targeting_Mailmedia_DDMA Ilounge
Behavioral targeting_Mailmedia_DDMA Ilounge
 
Behavioral targeting_Wunderloop_DDMA Ilounge
Behavioral targeting_Wunderloop_DDMA IloungeBehavioral targeting_Wunderloop_DDMA Ilounge
Behavioral targeting_Wunderloop_DDMA Ilounge
 
Mobile marketing - Presentatie Specs - 12 december 2007
Mobile marketing - Presentatie Specs - 12 december 2007Mobile marketing - Presentatie Specs - 12 december 2007
Mobile marketing - Presentatie Specs - 12 december 2007
 
Presentaties iLounge DM 2.0
Presentaties iLounge DM 2.0Presentaties iLounge DM 2.0
Presentaties iLounge DM 2.0
 
Fusion 2006 Tokyo Tales
Fusion 2006 Tokyo TalesFusion 2006 Tokyo Tales
Fusion 2006 Tokyo Tales
 
Fusion2006_SF Revisited_Alexander Singewald
Fusion2006_SF Revisited_Alexander SingewaldFusion2006_SF Revisited_Alexander Singewald
Fusion2006_SF Revisited_Alexander Singewald
 
Fusion2006_SF Revisited_Henk Wassenaar
Fusion2006_SF Revisited_Henk WassenaarFusion2006_SF Revisited_Henk Wassenaar
Fusion2006_SF Revisited_Henk Wassenaar
 
Fusion2006_SF Revisited_Johan van Mil
Fusion2006_SF Revisited_Johan van MilFusion2006_SF Revisited_Johan van Mil
Fusion2006_SF Revisited_Johan van Mil
 
Fusion2006_SF Revisited_Bram Holzapfel
Fusion2006_SF Revisited_Bram HolzapfelFusion2006_SF Revisited_Bram Holzapfel
Fusion2006_SF Revisited_Bram Holzapfel
 

Recently uploaded

🔥HOT🔥📲9602870969🔥Prostitute Service in Udaipur Call Girls in City Palace Lake...
🔥HOT🔥📲9602870969🔥Prostitute Service in Udaipur Call Girls in City Palace Lake...🔥HOT🔥📲9602870969🔥Prostitute Service in Udaipur Call Girls in City Palace Lake...
🔥HOT🔥📲9602870969🔥Prostitute Service in Udaipur Call Girls in City Palace Lake...
Apsara Of India
 
sample sample sample sample sample sample
sample sample sample sample sample samplesample sample sample sample sample sample
sample sample sample sample sample sample
Casey Keith
 
Sample sample sample sample sample sample
Sample sample sample sample sample sampleSample sample sample sample sample sample
Sample sample sample sample sample sample
Casey Keith
 
IATA GEOGRAPHY AREAS in the world, HM111
IATA GEOGRAPHY AREAS in the world, HM111IATA GEOGRAPHY AREAS in the world, HM111
IATA GEOGRAPHY AREAS in the world, HM111
2022472524
 

Recently uploaded (20)

🔥HOT🔥📲9602870969🔥Prostitute Service in Udaipur Call Girls in City Palace Lake...
🔥HOT🔥📲9602870969🔥Prostitute Service in Udaipur Call Girls in City Palace Lake...🔥HOT🔥📲9602870969🔥Prostitute Service in Udaipur Call Girls in City Palace Lake...
🔥HOT🔥📲9602870969🔥Prostitute Service in Udaipur Call Girls in City Palace Lake...
 
sample sample sample sample sample sample
sample sample sample sample sample samplesample sample sample sample sample sample
sample sample sample sample sample sample
 
Kolkata Call Girls - 📞 8617697112 🔝 Top Class Call Girls Service Available
Kolkata Call Girls - 📞 8617697112 🔝 Top Class Call Girls Service AvailableKolkata Call Girls - 📞 8617697112 🔝 Top Class Call Girls Service Available
Kolkata Call Girls - 📞 8617697112 🔝 Top Class Call Girls Service Available
 
Sample sample sample sample sample sample
Sample sample sample sample sample sampleSample sample sample sample sample sample
Sample sample sample sample sample sample
 
Discover Mathura And Vrindavan A Spritual Journey.pdf
Discover Mathura And Vrindavan A Spritual Journey.pdfDiscover Mathura And Vrindavan A Spritual Journey.pdf
Discover Mathura And Vrindavan A Spritual Journey.pdf
 
Jhargram call girls 📞 8617697112 At Low Cost Cash Payment Booking
Jhargram call girls 📞 8617697112 At Low Cost Cash Payment BookingJhargram call girls 📞 8617697112 At Low Cost Cash Payment Booking
Jhargram call girls 📞 8617697112 At Low Cost Cash Payment Booking
 
2k Shots ≽ 9205541914 ≼ Call Girls In Tagore Garden (Delhi)
2k Shots ≽ 9205541914 ≼ Call Girls In Tagore Garden (Delhi)2k Shots ≽ 9205541914 ≼ Call Girls In Tagore Garden (Delhi)
2k Shots ≽ 9205541914 ≼ Call Girls In Tagore Garden (Delhi)
 
Mathura Call Girls 8250077686 Service Offer VIP Hot Model
Mathura Call Girls 8250077686 Service Offer VIP Hot ModelMathura Call Girls 8250077686 Service Offer VIP Hot Model
Mathura Call Girls 8250077686 Service Offer VIP Hot Model
 
Ooty call girls 📞 8617697112 At Low Cost Cash Payment Booking
Ooty call girls 📞 8617697112 At Low Cost Cash Payment BookingOoty call girls 📞 8617697112 At Low Cost Cash Payment Booking
Ooty call girls 📞 8617697112 At Low Cost Cash Payment Booking
 
Night 7k to 12k Daman Call Girls 👉👉 8617697112⭐⭐ 100% Genuine Escort Service ...
Night 7k to 12k Daman Call Girls 👉👉 8617697112⭐⭐ 100% Genuine Escort Service ...Night 7k to 12k Daman Call Girls 👉👉 8617697112⭐⭐ 100% Genuine Escort Service ...
Night 7k to 12k Daman Call Girls 👉👉 8617697112⭐⭐ 100% Genuine Escort Service ...
 
Andheri East Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Andheri East Call Girls 🥰 8617370543 Service Offer VIP Hot ModelAndheri East Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Andheri East Call Girls 🥰 8617370543 Service Offer VIP Hot Model
 
IATA GEOGRAPHY AREAS in the world, HM111
IATA GEOGRAPHY AREAS in the world, HM111IATA GEOGRAPHY AREAS in the world, HM111
IATA GEOGRAPHY AREAS in the world, HM111
 
Hire 💕 8617697112 Surat Call Girls Service Call Girls Agency
Hire 💕 8617697112 Surat Call Girls Service Call Girls AgencyHire 💕 8617697112 Surat Call Girls Service Call Girls Agency
Hire 💕 8617697112 Surat Call Girls Service Call Girls Agency
 
Bhubaneswar Call Girls 8250077686 Service Offer VIP Hot Model
Bhubaneswar Call Girls 8250077686 Service Offer VIP Hot ModelBhubaneswar Call Girls 8250077686 Service Offer VIP Hot Model
Bhubaneswar Call Girls 8250077686 Service Offer VIP Hot Model
 
VIP Vapi Call Girls 📞 8617697112 Vapi Call Girls
VIP Vapi Call Girls 📞 8617697112 Vapi Call GirlsVIP Vapi Call Girls 📞 8617697112 Vapi Call Girls
VIP Vapi Call Girls 📞 8617697112 Vapi Call Girls
 
WhatsApp Chat: 📞 8617697112 Independent Call Girls in Darjeeling
WhatsApp Chat: 📞 8617697112 Independent Call Girls in DarjeelingWhatsApp Chat: 📞 8617697112 Independent Call Girls in Darjeeling
WhatsApp Chat: 📞 8617697112 Independent Call Girls in Darjeeling
 
Andheri Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Andheri Call Girls 🥰 8617370543 Service Offer VIP Hot ModelAndheri Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Andheri Call Girls 🥰 8617370543 Service Offer VIP Hot Model
 
Hire 8617697112 Call Girls Udhampur For an Amazing Night
Hire 8617697112 Call Girls Udhampur For an Amazing NightHire 8617697112 Call Girls Udhampur For an Amazing Night
Hire 8617697112 Call Girls Udhampur For an Amazing Night
 
Ooty Call Girls 8250077686 Service Offer VIP Hot Model
Ooty Call Girls 8250077686 Service Offer VIP Hot ModelOoty Call Girls 8250077686 Service Offer VIP Hot Model
Ooty Call Girls 8250077686 Service Offer VIP Hot Model
 
Papi kondalu Call Girls 8250077686 Service Offer VIP Hot Model
Papi kondalu Call Girls 8250077686 Service Offer VIP Hot ModelPapi kondalu Call Girls 8250077686 Service Offer VIP Hot Model
Papi kondalu Call Girls 8250077686 Service Offer VIP Hot Model
 

Double Tree Show

  • 1. Yours is a Very Bad Hotel A graphic complaint prepared for: Joseph Crosby General Manager Lisa Rinker Front Desk Manager DoubleTree Club Hotel 2828 Southwest Freeway Houston, Texas
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. The Career Path of Night Clerk Mike (He peaked last week.) November 15, 2001: Rude Hotel Clerk 1985: Paper Boy 1995: Subway Sandwich Maker 2004: McDonald’s Sandwich Maker 2014: Septic Tank Cleaner
  • 9.
  • 10.
  • 11. Mapped Against Other Hospitality Providers, Your DoubleTree Club Fared Badly on November 15, 2001 . GROWTH-ORIENTED HEADING FOR COLLAPSE DESPISES & MISTREATS CUSTOMERS TREATS CUSTOMERS WELL
  • 12.
  • 13. The Experience Mike Provided Deviated from Usual Treatment of an HHonors Gold Member. Insolence plus insults HHonors points plus frequent-flyer miles Free confusing directions to shabby alternate hotel Free continental breakfast No room available Upgraded room when available Ignored reservation Confirmed reservation Actual Benefits Provided by DoubleTree Club 11/15 Expected HHonors Gold Member Benefits
  • 14. Jon, a colleague, was arriving in Houston on an overnight flight and coming to join us at the DoubleTree Club first thing in the morning. As we had to go stay elsewhere, we wrote Jon a note and left it in care of Mike the Night Clerk. Even After We Left the DoubleTree Club, Our Troubles Weren’t Over, as This Timeline Shows.
  • 15.
  • 16. Revenue Lost to the DoubleTree Club Houston as a Result of our November 15 Incident Calendar 2001 Calendar 2002 Shown in U.S. dollars
  • 17.