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The Responsive Organisation: A Framework for Changing How Your Organisation Works.
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The Responsive Organisation: A Framework for Changing How Your Organisation Works.

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The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your ...

The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone inbetween.

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Transcript

  • 1. www.yammer.com @yammeradam | #responsiveorg THE RESPONSIVE ORGANIZATION ADAM PISONI | Co-Founder, Yammer
  • 2. INDUSTRIAL AGE
  • 3. INFORMATION AGE
  • 4. CONNECTED AGE
  • 5. OLD WORLD vs. NEW WORLD
  • 6. RESPONSIVENESS EFFICIENCY VS
  • 7. THE RESPONSIVE ORGANIZATION
  • 8. UN-LEARN THE PAST
  • 9. RESPONSIVENESS EFFICIENCY VS
  • 10. EFFICIENCY RESPONSIVENESS Planning Control Secrecy RESPONSIVENESS EFFICIENCY VS
  • 11. EFFICIENCY Planning Control Secrecy Experimentation Autonomy Transparency RESPONSIVENESS
  • 12. A COMMON PROBLEM…
  • 13. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 14. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 15. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 16. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • 17. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • 18. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 19. HACK DAY
  • 20. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 21. APPLYING THE FRAMEWORK INNOVATION LEADERSHIP CUSTOMER SERVICE
  • 22. CUSTOMER SERVICE
  • 23. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 24. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • 25. DAVID THODEY
  • 26. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • 27. TRANSFORMATION CHALLENGING IS
  • 28. Build a coalition Communicate Experiment DRIVE TRANSFORMATION
  • 29. INDUSTRIAL AGE INFORMATION AGE CONNECTED AGE
  • 30. JOIN THE MOVEMENT http://www.slideshare.net/responsiveorg #responsiveorg www.theresponsiveorg.com
  • 31. INSTRUCTIONS http://www.slideshare.net/responsiveorg #responsiveorg 1. Download this Powerpoint from Slideshare.net/responsiveorg 2. Add your own stories to the Powerpoint, to make it relevant for your organisation 3. Share your version of the presentation by uploading it to Slideshare with the #responsiveorg hashtag 4. Tweet us @responsiveorg with the #responsiveorg hashtag, to share with us how your presentation went! www.theresponsiveorg.com