Adecco Health Care MSP

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CASE STUDY:
STANFORD HOSPITAL & CLINICS
Client Overview:
Stanford Hospital & Clinics is known worldwide for its advanced
treatment of complex disorders including cardiovascular care,
cancer, neurosciences, surgery, and organ transplants. For the past
several years, U.S. News & World Report has consistently ranked
Stanford the number one hospital in the San Jose Metropolitan
area, and in the top 10 – 20 hospitals in the United States. A non‐
Stanford Hospitals & Clinics
profit organization, Stanford University Medical Center is began its $3.5 billion renovation
comprised of three world renowned institutions: Stanford project during the summer of 2011.
Hospital & Clinics, the Stanford University School of Medicine,
and Lucile Packard Children's Hospital, a pediatric teaching hospital providing general
acute and tertiary care.
Client Challenge:
Stanford Hospital & Clinics wanted a one‐stop solution, with ONE Managed Service
Provider (MSP) and ONE Vendor Management System (VMS) to manage the contingent
labor workforce, with the goal of centralizing process and reducing total spend by at least
$500K annually. In addition to savings, Stanford was looking to mitigate compliance risks,
and to find a solution providing the following outcomes:
1) Recruiting and retaining best‐in‐class talent, ensuring optimum patient outcomes
2) The establishment and tracking of meaningful service delivery metrics
3) The reduction of risk exposure by ensuring compliance of all vendors to regulations
4) Centralized spend management
5) Reduced cost of non‐employee engagement
6) The use of single Managed Service Provider
The hospital and clinics system had grown concerned that its extremely decentralized
contingent workforce might expose the organization to the risk of non‐compliance with
the Joint Commission (TJC), formerly the Joint Commission on Accreditation of Healthcare
Organizations (JCAHO).
In addition, Stanford was utilizing a multi‐vendor strategy which lacked a program
process, exposing the hospital to further risk since it was difficult to ensure that all
vendors were providing workers in compliance with hospital and industry regulations.
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2. At Adecco, we work for you.
Prior to engaging with Adecco, Stanford was concerned that
Your Business is our Business
some of its vendors may not be ensuring that the contingent
We’re experts in adapting to
workforce met the following standards required of its full‐time
the changing market and
employees:
managing talent accordingly.
Medical certifications and accreditations We’re Leading the Way
Proper titers and immunizations We adjusted quickly during the
Hepatitis B vaccinations recession, connecting 70,000
Proper TB testing – per hospital guidelines talented workers to our clients
Appropriate background and drug screening everyday ‐‐ and now, we’re
Proper HIPAA and Healthstream training leading America back to work
in the recovery.
The program also lacked a standard pricing model for all Staffing Solution Experts
vendors to follow. Each vendor worked with individual Adecco’s executive team is
departments and hiring managers to determine needs and called upon to share its
rates, which at times represented 80% ‐ 100% markups over the expertise regularly, by major
hourly payrates. Invoicing and payments also posed a huge media outlets including; CNBC,
challenge for the internal Accounts Payable group. Each The Wall Street Journal and
department and hiring manager was invoiced separately and CNN.
held responsible for approvals of all invoices. Once an invoice
The Global Leader
was approved by a department manager, the A/P department As part of Adecco Group – the
would process the payment to the individual vendor. As a result world’s largest staffing firm –
of this payment process, accounts became delinquent to almost we provide companies and job
120 days out. In addition, because there was no order, job seekers with access to more
tracking, or budget system in place, no tracking or management talent and jobs than anyone
mechanisms were available to Stanford personnel. else.
A Comprehensive Network
Adecco Solution/Impact: With offices in more than 60
countries and 5,000+ career
Adecco had proved valuable to Stanford while serving as a supplier for centers across the globe, we
four years when the hospital system began its search for a master are part of a network of
vendor to manage its administrative, Allied Health, and companies that are able to
non‐clinical contingent workforce in 2008. Despite competing deliver any and all
against several other vendors through an aggressive RFP staffing/workforce solutions
including; recruitment process
process, Adecco was awarded the MSP for Stanford’s Hospital &
outsourcing, managed services,
Clinics and a VMS tool was chosen.
leadership consulting and
outplacement support.
Once the contract was awarded, the implementation and
project team was formed, and Adecco conducted an extensive Delivering the Very Best
discovery process for each department involved as part of Phase We’re proud that we propel
I, which included Administrative, Finance, Materials, Hospitality, job seekers forward in their
career while helping America’s
and Non‐clinical or Allied Health positions. The implementation
top employers attract,
process was completed on time and within scope, and the
develop and manage the very
Stanford team gave high marks to Adecco in a follow‐up survey.
best talent.
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3.
When the discovery process was completed, an onsite program team was
identified and the Adecco MSP program was officially launched in June 2009.
Under the Adecco MSP Program, the following safeguards are in place, providing risk
management, cost savings and service delivery to key stakeholders for all non‐employee
engagements:
• Adecco’s MSP program has provided more than $1.5 million in savings to Stanford since the
program’s inception in June of 2009.
• Adecco's MSP program team understands the unique needs of the life science space
providing a distinct advantage for its partners at Stanford Hospital & Clinics.
• The MSP program undergoes constant evaluation by Adecco and is consistently being
refined while moving toward the next generation of service.
• Stanford is assured that all vendors are in compliance with government, industry and
hospital standards and specifications.
• Service delivery metrics are tracked and provided upon request.
• Adecco’s MSP program ensures consistent processes and service delivery.
• Stanford has greater access to talent since each department is now provided with multiple
suppliers to ensure immediate access to required talent pools.
• Fulfillment rates of 98% are being managed in key areas:
Administrative Assistant, Medical Assistant,
Clinical/Medical Assistant, Lab Technician, Sterile
Technicians, and Patient Admitting Rep.
• Using a cutting‐edge VMS tool, Adecco’s MSP program is
managing work‐orders, spend, and worker information, as
well as centralized invoice and billing.
• Just one invoice per week is delivered to Stanford, and
receivables have been reduced from six months to just 60
days.
• Hundreds of contractors are being managed within the Adecco Percentage of Stanford/Adecco
Medical & Science MSP program for Stanford. staffing placements by key areas.
Due to the success of the Adecco Medical & Science MSP program, Stanford is adding IT
staff augmentation and plans to grow the overall engagement by 25% this year.
By partnering with Adecco Medical & Science, Stanford Hospital & Clinics is saving
hundreds of thousands of dollars annually, while ensuring compliance with all hospital,
industry and government standards and regulations.
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