Hear OSU library users’ expectations and impressions of LibGuides as a tool for accessing information, what external evaluators discovered about LibGuides, and suggestions for improvements from users.

1. User-Perceptions, Expectations & Satisfaction
Roy Degler
Oklahoma State University
roy.degler@okstate.edu

3. Background
Just launched LibGuides!
How were we doing?
PhD Level Evaluation Students.

4. Background
Just launched LibGuides!
How were we doing?
PhD Level Evaluation Students.

5. Background
Just launched LibGuides!
How were we doing?
Graduate program evaluation
class.

6. Questions
Perceptions of guides for information
access
Expectations for the guides
Is there a discrepancy
Conform to web design standards

7. 33 of 26,764

8. 33 of 26,764
Survey
17 UnderGrads
2 Grads
1 Faculty

9. 33 of 26,764
Interview
2 Librarians (faculty)

10. 33 of 26,764
Narrative
10 Grads
1 UnderGrad

11. Perceptions

12. Easy to Locate
70.0
52.5
35.0
17.5

13. Not Crowded
60
45
30
15

14. Effortless Search Process
70.0
52.5
35.0
17.5

15. Easy access of information
90.0
67.5
45.0
22.5

16. Expectations

17. 70%
Guides could be improved!

18. Suggestions
16 % Faster Searches
37 % Simplify Searching
26 % Less Cluttered
21 % Other
(More Subjects, Less steps to find articles)

19. Web Design

20. Heuristic evaluation
75% meet or above standards

21. Recommendations

22. Prooof reading

23. Do not publish until ready

24. Readable text on images

25. Less clutter

26. Consistent design

27. Top journal list

28. Easy to find!

29. Leaping w/o looking
Consistency
Prooof reading
Less is more

30. Questions