The document discusses various aspects of effective communication including the basic components, styles, barriers, and skills needed for good communication such as active listening. It emphasizes developing self-awareness, being sensitive to others, and focusing on issues rather than emotions when providing feedback or dealing with conflicts in order to improve communication outcomes.

1. Effectiveness in communication.

3. A’s reality B’s reality Non verbal message A Verbal Message Intended meaning B Perceived meaning Shared space

14. Never allow Emotions to Pollute Thinking. You cant help the way you feel but you can control the way you act.

32. Listening skills