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Electric Vehicle Enterprises
 “A charge a day keeps anxiety away”
EVE Charging Station
 Prototype Design




                            Ross Simons: Chief Innovation Officer
                         Mike Bergeron: Chief Production Officer
                       Amanda Chin Yee: Chief Technology Officer
                           Emily Loufik: Chief Information Officer
                                Tanya Soman: Chief Ethics Officer
                        Russ Braithwaite: Chief Commerce Officer
Introduction
    Electric Vehicle Enterprises (EVE) is a business that arose out of humble beginnings; our
Executive Board of six Babson students hoping to help the proliferation of electric vehicles.
Through research, we found that a concept called range anxiety was a key culprit limiting EV
expansion (CEA, 2010). Leveraging our diverse backgrounds and expertise, we looked at the
weaknesses of the market in addressing this issue and created a solution – single-vehicle
electric vehicle charging stations. After hours upon hours of brainstorming sessions and market
analysis, we came up with some key differentiators to allow us to succeed in a growing
industry. Thus, EVE was hatched.

Product Overview
    Range anxiety simply means that consumers are afraid that they will be driving their car and
run out of battery, leaving them stranded (Almasy, 2010). This is a key problem, among other,
limiting the expansion of electric vehicles. The Consumer Electronics Association performed a
survey in 2010 and they cite some of the key concerns consumers have:

   •   71% fear running out of battery on the road
   •   66% fear the lack of charging stations and/or not being able to recharge
   •   59% fear the limited mileage of electric vehicles

    The same study also reports that 51% of consumers see need to install special home
charging equipment as a disincentive to purchasing an electric vehicle. Chris Ely, CEA’s Manager
of Industry Analysis said: “concerns regarding battery life, charging stations and limited mileage
may keep some consumers away until a comprehensive infrastructure is in place (CEA, 2010).
Armed with this data about a clear market need, we created a solution centered about small
electric vehicle charging stations.

     There are companies already operating in this space, and charging stations do exist. After
all, electric vehicles have been around for 150+ years (Davidson, 2011). Our true innovation will
lie not in creation of innovative charging technology, but in a combination of charging
technology, station housing design, proprietary user-interface design, secondary usages of the
charging station, location, ease of use, and a proven business model.

   EVE’s success as a business will take a multi-tiered approach. The keys to success for EVE
(and key differentiators over competitors) will be:

   1. A high-quality, well-designed charging station.
   2. Location of Infrastructure
3.   Engagement of Consumers Through Gamification
   4.   Proprietary User Interface
   5.   Differentiation of Product
   6.   Integration into Consumers’ Lives
   7.   Government Support
   8.   Innovative Business Model

    EVE will address a clear market need. As we explained before using the CEA survey, people
are afraid that the electric engine has too many downsides for them to purchase. Most electric
cars can drive about 100 miles or less, with a few that have a few outliers that have more range
such as the Tesla Roadster EV, Tesla Model S, and Chrysler Dodge Circuit




        This is what scares consumers. Insufficient range makes consumers anxious that they
will not be able to do the same things they could do with a gasoline-powered vehicle, or worse,
that they become stranded. EVE is meant to quell this fear. By making EVE chargers widespread
across America, people won’t have to ever worry about being stranded in their electric vehicle.
We’ll achieve this by creating an infrastructure of level 2 (AC 240V, 40 amp power source) and
level 3 (DC 480v,85 amp power source) charging stations that are placed at locations that
consumers already visit.
In addition to the simple charging technology, we will be creating a very attractive high-
tech aesthetic external housing, we will outfit the stations with capacitive touchscreens, tablet
functionality, proprietary software and user interface design.

       Another key reason that EVE will succeed will be the invention and implementation of
our innovative business model.

Technology
The History of Electric Vehicles and Electric Vehicle Charging Stations

        Electric Vehicle technology has had an interesting journey. Several different inventors
have been given credit for inventing the electric vehicle, but the first practical electric vehicle
was invented by Thomas Davenport, an American. In 1835 he “built a small-scale electric car”
and he was the “inventor of the first American-built DC motor” (Davidson, 2011). However,
these vehicles were not very useful due to the lack of a rechargeable battery. This problem was
fixed in 1859 when French physicist, Gaston Planté, invented the first rechargeable battery. It
was able to be recharged “by reversing the normal negative-to-positive flow of electrons
(achieved by another outside source of electric current)” (Florida State University, 2012). The
battery that was derived from Planté’s lead acid battery was the 12V automobile battery.

        In 1881 batteries became more portable and this started the turnaround for electric
vehicles. In the early 1900s the electric vehicle outsold any other type of vehicle because it was
perfect for the short range drives people made in their towns and there was no need for gear
shifting (Davidson, 2011). Around the 1920s, the national highway system was expanding, so
longer range vehicles were needed (Davidson, 2011). Also, the price of gasoline was reduced
and Henry Ford began to sell internal combustion engine vehicles for about half the price of
electric vehicles (Davidson, 2011). This made electric vehicles obsolete around 1935. The
simple technology of charging stations could have prevented the disappearance of the electric
vehicle. Around the 1960s- 1970s, people saw the need for alternative fuel sources in order to
reduce the exhaust emissions from gas vehicles, so companies started to re-vamp the electric
vehicle (Davidson, 2011). One example of this was in 1975, the United States Postal Services
“purchased 350 electric delivery jeeps from the American Motor Company to be used in a test
program” (Davidson, 2011). One of the reasons the electric vehicle came back in to play in the
1990s was because of the U.S. 1990 Clean Air Act Amendment and the U.S. 1992 Energy Policy
Act. The U.S. government was willing to put aside money in order to advance the technology of
the electric vehicle and the charging stations because it would not only reduce the country’s
dependence on foreign oil, but would be better for the environment and the citizen’s wallet.
The technology of the electric vehicles’ charging stations advanced greatly in 1992 with
a company that was called Park & Charge, in Switzerland. It was an initiative started by the
government. The concept of this company was that with a membership, “EV drivers can access
locked charge stations at reserved parking spaces. Charge is not metered and low
organizational costs provide the user with low, flat rates” (EVs Roll, 2012). They offer a free-
standing charging device and also a wall-mounted charging device in the station. According to
the website of the company the technology used was “a power outlet in the form of a simple,
standardized electric power supply box, available off the shelf. It typically consists of a metal
housing containing essentially 3 - 6 sockets, fed by 230 V tension, 10 or 16 A protected, with a
FI-leakage protective switch” (Park & Charge, 2012). In the start of this company, electric
vehicles could only charge in their specific parking garages, but that was not very convenient for
the consumer. Now Park & Charge has over 120 locations in Switzerland, at hotels and
different types of parking stations. This company’s charging stations has been a proven
success, so they began to move the stations into Germany and Austria to expand their
company.


         Standing Charger and a Wall Mounted Charger from Park & Charge




        Since the first known big initiative was started by Park & Charge, many countries have
emulated their idea, which has caused much advancement in the electric vehicle charging
station network. Very similar renditions of this technology can be found in Australia, China,
Europe (Czech Republic, Denmark/Norway, Estonia, France, Italy, Germany, Switzerland,
Ireland, Netherlands, Poland, Portugal, Spain, and United Kingdom), Israel, Japan, Singapore,
and the United States of America. Not only has this product expanded to many different
countries around the world, the technology has also improved since Park & Charge began in
1992.

       The main reasons that electric vehicles were invented consist of both economic and
environmental factors. It provided consumers an alternative to vehicles that ran on gasoline,
propane, and diesel. Even though the electric vehicle usually has a higher initial price than a
combustion-powered vehicle, electric vehicles “generally cost less in total to own, operate, and
maintain” (Sempra Energy, 2010) than other vehicles do. An example of this is electric vehicles
do not need certain maintenance procedures like oil changes on a regular basis. This example
shows how they save on cost, but also that they were made in order to be a more reliable
technology because they have fewer moving parts which means they are far less likely to have
maintenance check-ups. Electric vehicles were invented in order to “emit no pollutant from the
tailpipe, so they’re cleaner for the environment and better for everyone’s respiratory health”
(Sempra Energy, 2010). Another benefit of the electric vehicles was to reduce “dumping of
engine oils into the environment and reduce U.S. reliance on foreign oil” (Sempra Energy,
2010). One of the other reasons electric vehicles were originally invented was because it was a
vehicle that was quieter than the original combustion-powered vehicle.

    Despite all the benefits of electric vehicles, they too need an infrastructure like the
combustion engine needed. Without a way to consistently charge electric vehicles nationwide,
it will be a long road for EVs to drive down before they can be clear replacements to gasoline-
powered vehicles. This is where EVE comes into play.
Source: Oregon.gov EV Deployment Guide


The Basic Charging Process

        The above diagram (Massachusetts Department of Energy Resources, 2011) shows a
pretty standard setup for Level 1 (~140v) & Level 2 (~240v) charging. The Electric Vehicle Supply
Equipment (EVSE) interfaces with the public utility grid through the control device that is the
actual charger. A cord comes out of the control device and on the end there is a connector
attached. The connector, the SAE J1722, is a standard connector that works with all electric
vehicles in North America. This connector then attaches to the car through a part called the
inlet. When they are connected together, they are referred to as a coupler. This creates an
electrical connection that allows both charging and information exchange (e.g. charge levels)
(Massachusetts Department of Energy Resources, 2011). With level 1 and level 2 charging, the
electricity that flows through this connection is alternating current. Upon entering the vehicle,
this electricity then enters the charger that is located within the vehicle; this is referred to as an
onboard charger (Massachusetts Department of Energy Resources, 2011). The on-board
charger is used to convert the AC current to DC current which can be used by the battery. After
the charger does this conversion, the battery accepts the current and regenerates its energy
levels.
The above table (Massachusetts Department of Energy Resources, 2011) shows the charging
times for all levels. When you look at the right of this table, you’ll find some terms we haven’t
explained before.

   •   PHEV-10: This is a plug-in hybrid electric vehicle that has an engine that can run off
       battery power as well as gas. The number to the right of the dash refers to the range of
       the vehicle (Axsen, Burke, Kurani, & University of California, 2008). The PHEV-10 can go
       10 miles on battery power alone. As you can see it has a small battery, thus it has
       comparatively low charge times vs. some of the other types of EVs.
   •   PHEV-20: Same as above, but with a range of 20 miles
   •   PHEV-40: Same as above, but with a range of 40 miles.
   •   BEV (24 kWh): This is a completely battery operated electric vehicle that cannot use gas.
       It has a 24 kWh battery that powers the car.
   •   BEV (35 kWh): Same as above, but with a 35 kWh battery.
   •   PHEV Bus: This is a bus that is operates on a mixture of battery power and gasoline.

Across the top of the table, there is a variety of power levels for the EVSEs.

   •   120 VAC, 15 amp, 1.2 kW & 120 VAC, 20 amp, 1.6 kW: These are the power inputs for a
       level 1 charging station.
   •   240 VAC, 40 amp 6.5 kW: This is the power input for a level 2 charging station.
   •   480 VAC, 85 amp, 60 kW: This is the power input for a level 3 charging station.

Level 3 Charging Process

        The level 3 charging stations, as you can see from the table, charge significantly faster.
It’s easy to think that it’s because of the power supply. While the large increase in power input
certainly plays a factor in the decreased charging times, the technology is actually quite a bit
different in terms of the charging process. The key difference in the level 3 charging systems is
the presence of an off-board charger (as opposed to the on-board charger in level 1 and level 2)
(Morrow, Karner, & Francfort, 2008, p. 19). This off-board charger is much more effective at
converting AC to DC. The 480 volts of AC goes through the off-board charger, is quickly
converted into DC and pumped into the car battery through a separate inlet (that accepts DC)
forming a coupler and drastically speeding up charge time.

J1772 Standard

    The creation of the J1772 standard plug (Kissel, 2010, p. xx-xx) was a great accomplishment
for electric vehicles. Prior to that, there were many types of connections used – from different
plug configurations to using inductive charging and conductive charging (i.e. the J1772). Beyond
creating an industry standard connection, it also helped establish a number of safety measures
to prevent electric shocks to the users (Kissel, 2010, p. xx-xx):

   •   The plug does not have a current until plugged into the inlet
   •   Pins are enveloped in the inlet, thus, having no exposure of metal pins while electrified
   •   Has a feature that does not allow the car to be started while plugged in
   •   Will automatically de-energize the plug when it is removed from the inlet

    SAE is providing further innovation with their J1772 standard by pushing forward with a
connection standard (Kissel, 2010). They are creating a new version of the J1722 standard
coupling system that allows for a single connector and inlet to achieve either an AC or DC
coupling (SAE International, 2011). This differs from before when there would need to be two
separate inlets on a vehicle. This new standard is called the J1772 Combo-Coupler (SAE
International, 2011). The approval time should come before, or coincide, with our rollout
schedule of EVE.

Other Technology Features

With EVE, we’re trying to create something different. Electric Vehicles have been around since
1800’s. You charge them with a plug. An electric vehicle charging station runs the risk of being
seen as a commodity. We will be implementing other technology features in our stations in
order to engage consumers.

Commerce

        Our stations will have commerce features built into the station. EVE stations will have
the ability to accept credit card and debit card payments. Thus, each station will need a credit
card swiper as well as access to the internet to authorize payments. This will provide a key
piece of differentiation. Many of the competitors currently in the industry require the usage of
their own proprietary access cards, tags, RFID cards, barcode scanners, electronic keyfobs, and
access keys in order to actually use the charging stations (Gordon-Bloomfield, 2012). This is, at
best, an inconvenience and a frustration for consumers. You actually need their specific card to
access their specific network of charging station (Gordon-Bloomfield, 2012). That is just
annoying for users and if they are driving around and are low on battery, they may find
themselves at risk of not being able to charge just because they don’t have the necessary cards
to access a specific infrastructure network (Gordon-Bloomfield, 2012). We think this is a failing
strategy [for Aerovironment, Coulomb Technologies, etc.], and we are adapting our own
charging stations accordingly. Remember, our key strategy is to integrate seamlessly into
consumer’s lives, not make life more difficult.

User-Interface

         We will also be differentiating ourselves from competitors with our user interface
design. Many companies focus on screens and software that is purely functional (e.g. display
charging time, battery levels, etc.) We will be installing touch screens in the housing for our
stations. These screens will employ capacitive touchscreen technology and will be 5.9” x 3.54”
for a 7” screen size. This is a screen size that many people will be comfortable with due to 7”
tablets. It also is a size that is suited for our purposes for it. We will be using the screen not only
to display battery levels and charging time, but for further interaction with our stations. These
screens will be especially helpful for our alternative revenue streams (such as advertising, apps,
location-based games, etc.) In the early stages of production of our stations, we will be
purchasing and using Amazon Kindle Fires for our screens. This is because even though Amazon
has significant economies of scale and scope, as well as significant buying power, they take a
loss on every Kindle Fire sold (Gallagher, 2011). The tablet costs approximate $202 (sells for
$199) to manufacture, with $185 of that coming from cost of materials alone (Gallagher, 2011).
It’s safe to assume that we will not have the buying power of Amazon, so our costs would be
even higher. It makes financial sense to purchase these high quality pre-packaged tablet devices
at significant cost savings for our stations and install proprietary software to complete our user
interface design.

Proprietary Software

       Our software will be a key differentiator and growth opportunity for us. While other
competitors use simple, functional screens, we will be using proprietary software meant to
engage consumers. We will use an app-based approach to allow for flexibility in our software.
Each station will have its own unique identifying number and location with its own tablet that
can be controlled remotely by the EVE Software Hub®. Through the Hub, we will be able to:

   •   Update the software using OTA updates. OTA stands for over-the-air and it’s a method
       to update software without complicated connections (BBGeeks, 2008). These OTA
updates will allow us to very effectively update our software across our entire
      infrastructure without complicated update procedures.
  •   Be notified when a screen is acting incorrectly and allow us to restart the software
      remotely.
  •   Install and execute specific applications. We have decided to use an app-based software
      ecosystem due to its immense flexibility. For example, the primary EVE interface would
      operate through the EVE app. This app would include access to any specific features for
      the user (potential ideas: an opt-in “rewards” account for consumers, prior spending
      history, any relevant news (e.g. feature recalls, updates) to their specific make and
      model of car, etc.). This app will also provide access to promotions, location-based
      games, etc.
  •   Will allow us to collect usage data in test markets to create a list of key locations as we
      begin expansions. If consumers opt-in to our EVE Rewards program or make an account,
      we will also be able to collect user data (e.g. driving patterns, typical location visits, etc.)
      This collection of user data is why we would make these programs opt-in and we would
      make it very clear that EVE would collect this data to better serve them.
  •   Will allow us to record the availability of our stations and notify consumers of that
      availability through our mobile app.

This software has a few key benefits:

  •   Our software will be easily allow us to created “brand apps”. We want to protect the
      integrity and image of EVE so we are unwilling to allow brands to adapt our housing for
      their own needs. However, because of the app-based approach, brands can very easily
      create apps for their specific stations. They would create these apps through a software
      developer’s kit (SDK) that EVE releases to brands. This SDK is meant to maintain the
      functionality and core processes of the EVE software, but will allow brands to add on
      extra features for their apps. For example, the Whole Foods EVE app will have all of the
      same functionality of the core EVE app, but it could be “skinned” (i.e. it will have the
      same aesthetics, brand colors, and logos of Whole Foods), it could provide promotional
      materials (e.g. “use the phrase ‘remember the milk’ at the register for $1.00 off), store
      news, new products, etc.
          o Of course, brands will need to pay for this feature. In the initial stages, we will
              look for brands to pay installation costs and agree to a non-revenue sharing
              agreement. This is because the stations should not only draw in target
              consumers due to the presence of the station, but will allow them to shift
              portions of their marketing budget towards EVE stations.
o Again, the Hub will help in this situation as well. If a brand releases an updated
             app with new functionality, it’s simply a matter of updating all of the branded
             stations through our OTA update system. So if Whole Foods releases an app
             update, it’s a simple matter for the Hub to update the Whole Foods app through
             their stations unique identifier through a quick OTA update.
        o In the future, after initial rollout and clear ROI on our stations, we can then
             leverage any insights we’ve gained to turn the branded stations into a future
             revenue stream instead of an expense-cutting feature, meaning we can start
             charging extra for branded stations.
•   Flexibility – again, the app-based system will allow for immense flexibility
•   Growth – this type of approach will give EVE the ability to grow with technology in a
    very cost-effective way. As technology increases or EVE continues to innovate and
    expand its software approach, it’s extremely simple to shift our charging stations
    without an expensive update process. This will allow EVE to maintain current with the
    times while limiting maintenance costs.
•   This will allow us to create and implement EVE Engagement Events (EVE-EE) ©. The EVE-
    EE strategy will provide an opportunity to run events with our infrastructure. The EVE-EE
    strategy will represent a great opportunity. It will allow us to provide incentives for
    consumers to use our infrastructure even when they are not concerned with their
    current battery levels. A consumer that still has 75% battery life would most likely not
    use our infrastructure under a normal scenario. But through the EVE-EE strategy, we will
    be able to create incentives for them to plug in to the EVE ecosystem. The underlying
    idea of these events is of one called “gamification” which simply means using game play
    mechanics for non-game applications (Grove, 2011).
        o Location-Based Events: These are events that will primarily be characterized by
             having a location-based component (i.e. special events for specific stations at
             specific locations). There are companies operating in the location-based services,
             the most noteworthy being Foursquare.
                 o Foursquare grew to 10,000,000 members in ~2 years (Foursquare, 2011,
                     p. xx-xx). The biggest feature of Foursquare are “check-ins” in which
                     people visit locations and, through Foursquare, check-in to the location
                     (Gunelius, 2012). These check-ins get logged into the account and the
                     user will start being awarded badges that they display on their profile.
                     The users who have checked in the most at a location receive
                     “Mayorships”, meaning they are the Mayor of that specific location
                     (Gunelius, 2012). Foursquare provides a game-based approach to
                     everyday life in which your day-to-day activities have associated rewards.
                     On a micro-level, groups of friends will stiffly compete with each other
for the mayorships of locations (Lindqvist, Cranshaw, Wiese, Hong, &
                     Zimmerman,2011). Businesses have begun to pick up on the value of
                     Foursquare, offering incentives (such as discounts) for the mayors of their
                     business (Lindqvist, Cranshaw, Wiese, Hong, & Zimmerman,2011). A
                     study done by researchers at Carnegie Mellon University in 2011 revealed
                     that badges/mayorships, social connection, and location discovery are
                     key factors for consumer usage of Foursquare (Lindqvist, Cranshaw,
                     Wiese, Hong, & Zimmerman,2011).
                 o We can use Foursquare as a case study (or partner with them) to provide
                     these same key benefits to our charging stations in order to engage
                     consumers and increase usage of our stations, even when consumers are
                     not concerned about running out of batter.
           o We can create city-wide scavenger hunts. A consumer would sign up for the
             scavenger hunt and be given five potential options (to have flexibility). They
             would choose one of these options and drive to the associated charging station.
             Upon arriving, they would plug-in, access their rewards account, and then the
             scavenger tab. They would then receive their clue for that location. An example
             event for Whole Foods would be “take a thumbs-up picture with a Whole Foods
             employee and sent it to the Whole Foods Twitter Account”. They would be given
             their completion code which they would input back at the charging station to
             receive their next set of hunt options.
                 o This type of event will also provide a revenue stream. Whole Foods could
                     use the EVE infrastructure as a way to market themselves. In the example
                     above, Whole Foods would be looking to increase their online interaction
                     with consumers as well as putting together a “picture-book” of
                     employees and customers. They would create their scavenger hunt idea
                     (i.e. take a picture with an employee and tweet @WholeFoods), come to
                     EVE, and purchase their spot as a stop option on the next scavenger hunt.

        These ideas are just the tip-of-the-iceberg for EVE. Still in our infancy, further
innovations will occur that will provide very significant differentiation from other operators in
this industry. EVE will not be a commodity. We will use technology to create a hybrid product-
based and service-based business that seamlessly integrates into consumer’s lives and
improves it where possible.
Market Analysis
         To bring this product to market we expect it to take about one to five years; completion
within the years 2012-2017. The technology for electrical vehicle charging is already in
existence and in current use. However, the market lacks an immediate presence of these
electrical vehicle chargers in places that electric vehicle owners already visit. We strongly
believe that in order to proceed we would need a prototype developed. Once the prototype
has been developed, there will be an approval process for obtaining certification for such a
product by the National Electric Code in the US. All electrical equipment is required to pass
electrical safety by an Occupational Safety and Health Administration recognized testing
laboratory (Miller, 2011, p. xx-xx) Then in order to install these chargers in certain states, they
must pass each states/city’s respective laws.

       Now that we are in the beginning stages, we have decided that outsourcing the
manufacturing process will best benefit us financially. The engineers our team of engineers and
designers will create the product prototypes and we will partner with a manufacturing partner
to handle the manufacturing of our stations

        While creating prototypes and gaining regulatory approval, we will be performing
extensive market research. The information received from our market research will be used to
identify our potential customers, expected usage rates, prime locations, competitor strategies,
new technologies, interface design testing, and consumer insights.

          One of our key company innovations will be our business model. It will be characterized
by:

      •   Flexibility of installation: Due to EVEs small size, it will have flexibility to be installed in a
          multitude of different locations.
      •   Location, location, location. We will be installing EVE in key locations that consumers
          regularly visit already. This means that consumers will not have to adapt their life or
          change their day-to-day activities to use EVE.
      •   Installation and maintenance: EVE will handle all of the installation and maintenance
      •   Revenue-sharing: EVE will offer revenue-sharing agreements with our business partners.
      •   Consumer attraction: We will provide a way to further attract consumers to our
          business partners.

          These characteristics will provide a compelling reason for businesses to seek out the
          installation of EVE and help to increase a strong expansion rate.
EVE Stations Rollout Plan – Level 2 & Level 3

        We will be rolling out a combination of both level 2 and level 3 stations. We will use a
heavier percentage of Level 2 stations in the early stages due to their significant cost
advantages as well as giving level 3 technology time to develop. Nissan expressed a concern
with level 3 stations when they said that constant Level 3 charging of the Leaf would lower the
range while consistent Level 2 charging would maintain maximum capacity” (“Electric Car
Charging Stations”, 2012) Our goal as a company is to have consumers plug in during their
normal every day activities. Level 2 charging stations can fully charge BEVs in 4 to 6 hours and
PHEVs in 35 minutes to 2.5 hours. For the average BEV with ~100 miles, a one hour charge
while eating at a restaurant could provide 25 miles of range, or more. Comparatively, a 10-30
minute charge could provide 5-15 miles of range. The idea behind this rollout plan is that
consumers will plug in at every location they visit that has an EVE station, thus maintaining a
consistent level of charge vs. charging a battery to full from a really low-level. This strategy
should increase utilization of our stations and provide a more consistent, stable cash flow.

        Our target installation market for our rollout plan consists of parking garages,
replacement of parking meters, installation in commercial businesses (coffee shops,
restaurants, theaters, bars, grocery stores, etc.) and airports on the East Coast of the United
States. We are choosing the east coast for its population density as well as to avoid competing
with already established competitors in the western markets in the early stages. For example,
the Department of Energy granted the Electric Transportation Engineering Corporation the right
to install 2,500 charging stations in markets surrounding Arizona, California, Oregon, Tennessee
and Washington (Danigelis, 2010). In the beginning, we’re going to avoid going head-to-head
with a competitor such as ETEC until we’re established on the east coast ourselves. We also
chose this area because EV infrastructure is undeveloped in these areas.
As you can see, Massachusetts has 11-20 stations, New York has from 21-50 stations,
and Pennsylvania has 10 or less stations (Hamilton). Because of the density in these areas, the
EV station per 10,000 people will be extremely low.

         We will also be rolling out Level 3 stations as soon as a plug standard is established.
Level 3 stations, due to their very fast charging, can be treated more like a gas station. Our
initial rollout will place these stations at defined intervals (e.g. every 50 miles) along highways
that consumer frequently make long drives. In the Northeast (our test market), these locations
would be placed along the route from Boston to NYC, NYC to Philadelphia, etc.

       Our initial rollout will be 300 Level 2 stations in the Northeast, most likely centering on
Boston, New York City, and Philadelphia. There are 711 EVs in Massachusetts (Massachusetts
RMV, 2008) as of 2008 (the most recent data we could find) and though we could not find data,
we expect a similar number in NYC and Philadelphia, if not more.
Startup Costs

Startup Costs
                  (COGS)                            $514,020                      COGS
                    GM                                                     Item          Cost
             Wages (installation)                    $81,600            Material (1)   $ 1,318.00
      Wages (2 electrical engineers)*               $174,000           Production (2) $    395.40
 Wages (2 Software/Application Developers)*         $190,000           COGS/station $ 1,713.40
 Wages (1 Commercial/Industrial Designer)*           $68,000              Note (1)     Source: US Department of Energy
        SG&A (includes marketing)                   $500,000                           EV Infrastructure review
                Expenses                           $1,013,600             Note (2)     Production costs are
               Total Costs                         $1,527,620                           equal to 30% of materials
    *Source: Bureau of Labor Statistics


        Our costs of goods sold of $514,020 reflects the purchasing of our stations from our
manufacturing partner. As we explained before, we will be creating the design and software,
but we will be using outsourcing our manufacturing to an established manufacturing partner
that will have the competencies developed. Using material costs from the US Department of
Energy Infrastructure Review, we found that the material costs for a level 2 charging station is
$1,318 per station (Morrow, Karner, & Francfort, 2008, p. 32). We made an assumption that
manufacturing costs would be equal to 30% of the materials cost. This gave us a cost-of-goods
sold of $1,713 per station. We multiplied by 300 stations to get a total cost-of-goods sold of
$514,020. Using the same report, we found labor costs for installation for all 300 stations to be
$81,600 (Morrow, Karner, & Francfort, 2008, p. 32).

       Our initial team will be comprised of 2 electrical engineers, 2 software/application
designers, and 1 commercial/industrial designer. Using Bureau of Labor Statistics data, we
found expected wage costs (Hamilton). We then factored in $500,000 for Selling, General, and
Administrative expenses which includes both marketing and selling. These costs combined with
our COGS gave us a startup cost of 1,527,600.

We calculated our expected revenue as well. We expect to charge a price tied to the electricity
costs per kWh in each city. We intend to charge a 50% premium over the electricity expenses.
This is a price level that we will maintain and it will be tied to any electricity price changes

                       City                               Cost per kWh                Level 2 Consumption (kWh)
                     Boston*                                  $0.152                              6.5
                      NYC**                                   $0.186                              6.5
                 Philadelphia***                              $0.162                              6.5
*(Bureau of Labor Statistics, 2012, p. xx-xx)   Level 2 Cost of Electricity          Price Charged (50% premium)
**(Bureau of Labor Statistics, 2012, p. xx-xx)                 $0.99                             $1.48
***(Bureau of Labor Statistics, 2012, p. xx-xx)                $1.21                             $1.81
                                                               $1.05                             $1.58
We will be installing 100 chargers in each city. In the typical 24 hour day, we would not expect
to have utilization of the chargers for a 8-hour period during the night time. This limits our
selling opportunity from 24 hours to 16 hours. Of these 16 hours, we assume a utilization of
50% or an overall 33% utilization of 8 hours.

      Price Charged (50% premium)           X 100 stations  X 8 hours X 365 days
                  $1.48                        $148.20       $1,185.60 $432,744.00
                  $1.81                        $181.35       $1,450.80 $529,542.00
                  $1.58                        $157.95       $1,263.60 $461,214.00
                                                 Total Revenue Year 1: $1,423,500.00

We then multiplied the price charged by the number of stations by 8 hours a day by 365 days a
year to come up with a first year revenue amount of $1.42 million. It’s clear from the above
financial analysis that this business is viable if our assumptions hold true.

Ethics
        EVE expects to receive pushback from one main source – the oil companies. The oil
companies clearly have an incentive to insure the failure of EVE or any similar companies. The
proliferation of electric vehicles would represent a severe financial hit to the purchase of oil in
the US. We expect the oil companies, over the next decade, will attempt to force EVs and EVSE
manufacturers out of the market by lobbying congress to implement more lax environmental
standards. Another key strategy for oil companies could be to end tax subsidies and grants for
EV and EVSE manufacturers, as well as tax subsidies for consumers who purchase EVs. While
this represents a future risk, EVE management does not see it as a problem that cannot be
overcame. Environmental standards (California is a shining example) have been on the increase.
Under the Obama administration, new fuel economy standards were released that require all
cars and light trucks to have a fuel economy of 54.5 MPG (Curtis, 2011).
Also, due to years of oil subsidies, we think the oil companies are not in a position to
end EV subsidies. The oil companies could also implement a misinformation campaign that
seeks to limit the perceived benefits of EVs in order to decrease their purchase rates. To
combat this, our website would not only have company information, but extensive thought
leadership on electric vehicles including surveys and studies.

Conclusion
        In conclusion, we believe that EVE is a perfect mix of technology, innovation creativity,
and business savvy. In a growing market, EVE should meet great success and provide the
infrastructure needed to allow for the increased proliferation of Electric Vehicles.
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Electric Vehicle Enterprises Prospective Business Plan

  • 1. Electric Vehicle Enterprises “A charge a day keeps anxiety away” EVE Charging Station Prototype Design Ross Simons: Chief Innovation Officer Mike Bergeron: Chief Production Officer Amanda Chin Yee: Chief Technology Officer Emily Loufik: Chief Information Officer Tanya Soman: Chief Ethics Officer Russ Braithwaite: Chief Commerce Officer
  • 2. Introduction Electric Vehicle Enterprises (EVE) is a business that arose out of humble beginnings; our Executive Board of six Babson students hoping to help the proliferation of electric vehicles. Through research, we found that a concept called range anxiety was a key culprit limiting EV expansion (CEA, 2010). Leveraging our diverse backgrounds and expertise, we looked at the weaknesses of the market in addressing this issue and created a solution – single-vehicle electric vehicle charging stations. After hours upon hours of brainstorming sessions and market analysis, we came up with some key differentiators to allow us to succeed in a growing industry. Thus, EVE was hatched. Product Overview Range anxiety simply means that consumers are afraid that they will be driving their car and run out of battery, leaving them stranded (Almasy, 2010). This is a key problem, among other, limiting the expansion of electric vehicles. The Consumer Electronics Association performed a survey in 2010 and they cite some of the key concerns consumers have: • 71% fear running out of battery on the road • 66% fear the lack of charging stations and/or not being able to recharge • 59% fear the limited mileage of electric vehicles The same study also reports that 51% of consumers see need to install special home charging equipment as a disincentive to purchasing an electric vehicle. Chris Ely, CEA’s Manager of Industry Analysis said: “concerns regarding battery life, charging stations and limited mileage may keep some consumers away until a comprehensive infrastructure is in place (CEA, 2010). Armed with this data about a clear market need, we created a solution centered about small electric vehicle charging stations. There are companies already operating in this space, and charging stations do exist. After all, electric vehicles have been around for 150+ years (Davidson, 2011). Our true innovation will lie not in creation of innovative charging technology, but in a combination of charging technology, station housing design, proprietary user-interface design, secondary usages of the charging station, location, ease of use, and a proven business model. EVE’s success as a business will take a multi-tiered approach. The keys to success for EVE (and key differentiators over competitors) will be: 1. A high-quality, well-designed charging station. 2. Location of Infrastructure
  • 3. 3. Engagement of Consumers Through Gamification 4. Proprietary User Interface 5. Differentiation of Product 6. Integration into Consumers’ Lives 7. Government Support 8. Innovative Business Model EVE will address a clear market need. As we explained before using the CEA survey, people are afraid that the electric engine has too many downsides for them to purchase. Most electric cars can drive about 100 miles or less, with a few that have a few outliers that have more range such as the Tesla Roadster EV, Tesla Model S, and Chrysler Dodge Circuit This is what scares consumers. Insufficient range makes consumers anxious that they will not be able to do the same things they could do with a gasoline-powered vehicle, or worse, that they become stranded. EVE is meant to quell this fear. By making EVE chargers widespread across America, people won’t have to ever worry about being stranded in their electric vehicle. We’ll achieve this by creating an infrastructure of level 2 (AC 240V, 40 amp power source) and level 3 (DC 480v,85 amp power source) charging stations that are placed at locations that consumers already visit.
  • 4. In addition to the simple charging technology, we will be creating a very attractive high- tech aesthetic external housing, we will outfit the stations with capacitive touchscreens, tablet functionality, proprietary software and user interface design. Another key reason that EVE will succeed will be the invention and implementation of our innovative business model. Technology The History of Electric Vehicles and Electric Vehicle Charging Stations Electric Vehicle technology has had an interesting journey. Several different inventors have been given credit for inventing the electric vehicle, but the first practical electric vehicle was invented by Thomas Davenport, an American. In 1835 he “built a small-scale electric car” and he was the “inventor of the first American-built DC motor” (Davidson, 2011). However, these vehicles were not very useful due to the lack of a rechargeable battery. This problem was fixed in 1859 when French physicist, Gaston Planté, invented the first rechargeable battery. It was able to be recharged “by reversing the normal negative-to-positive flow of electrons (achieved by another outside source of electric current)” (Florida State University, 2012). The battery that was derived from Planté’s lead acid battery was the 12V automobile battery. In 1881 batteries became more portable and this started the turnaround for electric vehicles. In the early 1900s the electric vehicle outsold any other type of vehicle because it was perfect for the short range drives people made in their towns and there was no need for gear shifting (Davidson, 2011). Around the 1920s, the national highway system was expanding, so longer range vehicles were needed (Davidson, 2011). Also, the price of gasoline was reduced and Henry Ford began to sell internal combustion engine vehicles for about half the price of electric vehicles (Davidson, 2011). This made electric vehicles obsolete around 1935. The simple technology of charging stations could have prevented the disappearance of the electric vehicle. Around the 1960s- 1970s, people saw the need for alternative fuel sources in order to reduce the exhaust emissions from gas vehicles, so companies started to re-vamp the electric vehicle (Davidson, 2011). One example of this was in 1975, the United States Postal Services “purchased 350 electric delivery jeeps from the American Motor Company to be used in a test program” (Davidson, 2011). One of the reasons the electric vehicle came back in to play in the 1990s was because of the U.S. 1990 Clean Air Act Amendment and the U.S. 1992 Energy Policy Act. The U.S. government was willing to put aside money in order to advance the technology of the electric vehicle and the charging stations because it would not only reduce the country’s dependence on foreign oil, but would be better for the environment and the citizen’s wallet.
  • 5. The technology of the electric vehicles’ charging stations advanced greatly in 1992 with a company that was called Park & Charge, in Switzerland. It was an initiative started by the government. The concept of this company was that with a membership, “EV drivers can access locked charge stations at reserved parking spaces. Charge is not metered and low organizational costs provide the user with low, flat rates” (EVs Roll, 2012). They offer a free- standing charging device and also a wall-mounted charging device in the station. According to the website of the company the technology used was “a power outlet in the form of a simple, standardized electric power supply box, available off the shelf. It typically consists of a metal housing containing essentially 3 - 6 sockets, fed by 230 V tension, 10 or 16 A protected, with a FI-leakage protective switch” (Park & Charge, 2012). In the start of this company, electric vehicles could only charge in their specific parking garages, but that was not very convenient for the consumer. Now Park & Charge has over 120 locations in Switzerland, at hotels and different types of parking stations. This company’s charging stations has been a proven success, so they began to move the stations into Germany and Austria to expand their company. Standing Charger and a Wall Mounted Charger from Park & Charge Since the first known big initiative was started by Park & Charge, many countries have emulated their idea, which has caused much advancement in the electric vehicle charging station network. Very similar renditions of this technology can be found in Australia, China, Europe (Czech Republic, Denmark/Norway, Estonia, France, Italy, Germany, Switzerland,
  • 6. Ireland, Netherlands, Poland, Portugal, Spain, and United Kingdom), Israel, Japan, Singapore, and the United States of America. Not only has this product expanded to many different countries around the world, the technology has also improved since Park & Charge began in 1992. The main reasons that electric vehicles were invented consist of both economic and environmental factors. It provided consumers an alternative to vehicles that ran on gasoline, propane, and diesel. Even though the electric vehicle usually has a higher initial price than a combustion-powered vehicle, electric vehicles “generally cost less in total to own, operate, and maintain” (Sempra Energy, 2010) than other vehicles do. An example of this is electric vehicles do not need certain maintenance procedures like oil changes on a regular basis. This example shows how they save on cost, but also that they were made in order to be a more reliable technology because they have fewer moving parts which means they are far less likely to have maintenance check-ups. Electric vehicles were invented in order to “emit no pollutant from the tailpipe, so they’re cleaner for the environment and better for everyone’s respiratory health” (Sempra Energy, 2010). Another benefit of the electric vehicles was to reduce “dumping of engine oils into the environment and reduce U.S. reliance on foreign oil” (Sempra Energy, 2010). One of the other reasons electric vehicles were originally invented was because it was a vehicle that was quieter than the original combustion-powered vehicle. Despite all the benefits of electric vehicles, they too need an infrastructure like the combustion engine needed. Without a way to consistently charge electric vehicles nationwide, it will be a long road for EVs to drive down before they can be clear replacements to gasoline- powered vehicles. This is where EVE comes into play.
  • 7. Source: Oregon.gov EV Deployment Guide The Basic Charging Process The above diagram (Massachusetts Department of Energy Resources, 2011) shows a pretty standard setup for Level 1 (~140v) & Level 2 (~240v) charging. The Electric Vehicle Supply Equipment (EVSE) interfaces with the public utility grid through the control device that is the actual charger. A cord comes out of the control device and on the end there is a connector attached. The connector, the SAE J1722, is a standard connector that works with all electric vehicles in North America. This connector then attaches to the car through a part called the inlet. When they are connected together, they are referred to as a coupler. This creates an electrical connection that allows both charging and information exchange (e.g. charge levels) (Massachusetts Department of Energy Resources, 2011). With level 1 and level 2 charging, the electricity that flows through this connection is alternating current. Upon entering the vehicle, this electricity then enters the charger that is located within the vehicle; this is referred to as an onboard charger (Massachusetts Department of Energy Resources, 2011). The on-board charger is used to convert the AC current to DC current which can be used by the battery. After the charger does this conversion, the battery accepts the current and regenerates its energy levels.
  • 8. The above table (Massachusetts Department of Energy Resources, 2011) shows the charging times for all levels. When you look at the right of this table, you’ll find some terms we haven’t explained before. • PHEV-10: This is a plug-in hybrid electric vehicle that has an engine that can run off battery power as well as gas. The number to the right of the dash refers to the range of the vehicle (Axsen, Burke, Kurani, & University of California, 2008). The PHEV-10 can go 10 miles on battery power alone. As you can see it has a small battery, thus it has comparatively low charge times vs. some of the other types of EVs. • PHEV-20: Same as above, but with a range of 20 miles • PHEV-40: Same as above, but with a range of 40 miles. • BEV (24 kWh): This is a completely battery operated electric vehicle that cannot use gas. It has a 24 kWh battery that powers the car. • BEV (35 kWh): Same as above, but with a 35 kWh battery. • PHEV Bus: This is a bus that is operates on a mixture of battery power and gasoline. Across the top of the table, there is a variety of power levels for the EVSEs. • 120 VAC, 15 amp, 1.2 kW & 120 VAC, 20 amp, 1.6 kW: These are the power inputs for a level 1 charging station. • 240 VAC, 40 amp 6.5 kW: This is the power input for a level 2 charging station. • 480 VAC, 85 amp, 60 kW: This is the power input for a level 3 charging station. Level 3 Charging Process The level 3 charging stations, as you can see from the table, charge significantly faster. It’s easy to think that it’s because of the power supply. While the large increase in power input certainly plays a factor in the decreased charging times, the technology is actually quite a bit different in terms of the charging process. The key difference in the level 3 charging systems is
  • 9. the presence of an off-board charger (as opposed to the on-board charger in level 1 and level 2) (Morrow, Karner, & Francfort, 2008, p. 19). This off-board charger is much more effective at converting AC to DC. The 480 volts of AC goes through the off-board charger, is quickly converted into DC and pumped into the car battery through a separate inlet (that accepts DC) forming a coupler and drastically speeding up charge time. J1772 Standard The creation of the J1772 standard plug (Kissel, 2010, p. xx-xx) was a great accomplishment for electric vehicles. Prior to that, there were many types of connections used – from different plug configurations to using inductive charging and conductive charging (i.e. the J1772). Beyond creating an industry standard connection, it also helped establish a number of safety measures to prevent electric shocks to the users (Kissel, 2010, p. xx-xx): • The plug does not have a current until plugged into the inlet • Pins are enveloped in the inlet, thus, having no exposure of metal pins while electrified • Has a feature that does not allow the car to be started while plugged in • Will automatically de-energize the plug when it is removed from the inlet SAE is providing further innovation with their J1772 standard by pushing forward with a connection standard (Kissel, 2010). They are creating a new version of the J1722 standard coupling system that allows for a single connector and inlet to achieve either an AC or DC coupling (SAE International, 2011). This differs from before when there would need to be two separate inlets on a vehicle. This new standard is called the J1772 Combo-Coupler (SAE International, 2011). The approval time should come before, or coincide, with our rollout schedule of EVE. Other Technology Features With EVE, we’re trying to create something different. Electric Vehicles have been around since 1800’s. You charge them with a plug. An electric vehicle charging station runs the risk of being seen as a commodity. We will be implementing other technology features in our stations in order to engage consumers. Commerce Our stations will have commerce features built into the station. EVE stations will have the ability to accept credit card and debit card payments. Thus, each station will need a credit card swiper as well as access to the internet to authorize payments. This will provide a key piece of differentiation. Many of the competitors currently in the industry require the usage of their own proprietary access cards, tags, RFID cards, barcode scanners, electronic keyfobs, and
  • 10. access keys in order to actually use the charging stations (Gordon-Bloomfield, 2012). This is, at best, an inconvenience and a frustration for consumers. You actually need their specific card to access their specific network of charging station (Gordon-Bloomfield, 2012). That is just annoying for users and if they are driving around and are low on battery, they may find themselves at risk of not being able to charge just because they don’t have the necessary cards to access a specific infrastructure network (Gordon-Bloomfield, 2012). We think this is a failing strategy [for Aerovironment, Coulomb Technologies, etc.], and we are adapting our own charging stations accordingly. Remember, our key strategy is to integrate seamlessly into consumer’s lives, not make life more difficult. User-Interface We will also be differentiating ourselves from competitors with our user interface design. Many companies focus on screens and software that is purely functional (e.g. display charging time, battery levels, etc.) We will be installing touch screens in the housing for our stations. These screens will employ capacitive touchscreen technology and will be 5.9” x 3.54” for a 7” screen size. This is a screen size that many people will be comfortable with due to 7” tablets. It also is a size that is suited for our purposes for it. We will be using the screen not only to display battery levels and charging time, but for further interaction with our stations. These screens will be especially helpful for our alternative revenue streams (such as advertising, apps, location-based games, etc.) In the early stages of production of our stations, we will be purchasing and using Amazon Kindle Fires for our screens. This is because even though Amazon has significant economies of scale and scope, as well as significant buying power, they take a loss on every Kindle Fire sold (Gallagher, 2011). The tablet costs approximate $202 (sells for $199) to manufacture, with $185 of that coming from cost of materials alone (Gallagher, 2011). It’s safe to assume that we will not have the buying power of Amazon, so our costs would be even higher. It makes financial sense to purchase these high quality pre-packaged tablet devices at significant cost savings for our stations and install proprietary software to complete our user interface design. Proprietary Software Our software will be a key differentiator and growth opportunity for us. While other competitors use simple, functional screens, we will be using proprietary software meant to engage consumers. We will use an app-based approach to allow for flexibility in our software. Each station will have its own unique identifying number and location with its own tablet that can be controlled remotely by the EVE Software Hub®. Through the Hub, we will be able to: • Update the software using OTA updates. OTA stands for over-the-air and it’s a method to update software without complicated connections (BBGeeks, 2008). These OTA
  • 11. updates will allow us to very effectively update our software across our entire infrastructure without complicated update procedures. • Be notified when a screen is acting incorrectly and allow us to restart the software remotely. • Install and execute specific applications. We have decided to use an app-based software ecosystem due to its immense flexibility. For example, the primary EVE interface would operate through the EVE app. This app would include access to any specific features for the user (potential ideas: an opt-in “rewards” account for consumers, prior spending history, any relevant news (e.g. feature recalls, updates) to their specific make and model of car, etc.). This app will also provide access to promotions, location-based games, etc. • Will allow us to collect usage data in test markets to create a list of key locations as we begin expansions. If consumers opt-in to our EVE Rewards program or make an account, we will also be able to collect user data (e.g. driving patterns, typical location visits, etc.) This collection of user data is why we would make these programs opt-in and we would make it very clear that EVE would collect this data to better serve them. • Will allow us to record the availability of our stations and notify consumers of that availability through our mobile app. This software has a few key benefits: • Our software will be easily allow us to created “brand apps”. We want to protect the integrity and image of EVE so we are unwilling to allow brands to adapt our housing for their own needs. However, because of the app-based approach, brands can very easily create apps for their specific stations. They would create these apps through a software developer’s kit (SDK) that EVE releases to brands. This SDK is meant to maintain the functionality and core processes of the EVE software, but will allow brands to add on extra features for their apps. For example, the Whole Foods EVE app will have all of the same functionality of the core EVE app, but it could be “skinned” (i.e. it will have the same aesthetics, brand colors, and logos of Whole Foods), it could provide promotional materials (e.g. “use the phrase ‘remember the milk’ at the register for $1.00 off), store news, new products, etc. o Of course, brands will need to pay for this feature. In the initial stages, we will look for brands to pay installation costs and agree to a non-revenue sharing agreement. This is because the stations should not only draw in target consumers due to the presence of the station, but will allow them to shift portions of their marketing budget towards EVE stations.
  • 12. o Again, the Hub will help in this situation as well. If a brand releases an updated app with new functionality, it’s simply a matter of updating all of the branded stations through our OTA update system. So if Whole Foods releases an app update, it’s a simple matter for the Hub to update the Whole Foods app through their stations unique identifier through a quick OTA update. o In the future, after initial rollout and clear ROI on our stations, we can then leverage any insights we’ve gained to turn the branded stations into a future revenue stream instead of an expense-cutting feature, meaning we can start charging extra for branded stations. • Flexibility – again, the app-based system will allow for immense flexibility • Growth – this type of approach will give EVE the ability to grow with technology in a very cost-effective way. As technology increases or EVE continues to innovate and expand its software approach, it’s extremely simple to shift our charging stations without an expensive update process. This will allow EVE to maintain current with the times while limiting maintenance costs. • This will allow us to create and implement EVE Engagement Events (EVE-EE) ©. The EVE- EE strategy will provide an opportunity to run events with our infrastructure. The EVE-EE strategy will represent a great opportunity. It will allow us to provide incentives for consumers to use our infrastructure even when they are not concerned with their current battery levels. A consumer that still has 75% battery life would most likely not use our infrastructure under a normal scenario. But through the EVE-EE strategy, we will be able to create incentives for them to plug in to the EVE ecosystem. The underlying idea of these events is of one called “gamification” which simply means using game play mechanics for non-game applications (Grove, 2011). o Location-Based Events: These are events that will primarily be characterized by having a location-based component (i.e. special events for specific stations at specific locations). There are companies operating in the location-based services, the most noteworthy being Foursquare. o Foursquare grew to 10,000,000 members in ~2 years (Foursquare, 2011, p. xx-xx). The biggest feature of Foursquare are “check-ins” in which people visit locations and, through Foursquare, check-in to the location (Gunelius, 2012). These check-ins get logged into the account and the user will start being awarded badges that they display on their profile. The users who have checked in the most at a location receive “Mayorships”, meaning they are the Mayor of that specific location (Gunelius, 2012). Foursquare provides a game-based approach to everyday life in which your day-to-day activities have associated rewards. On a micro-level, groups of friends will stiffly compete with each other
  • 13. for the mayorships of locations (Lindqvist, Cranshaw, Wiese, Hong, & Zimmerman,2011). Businesses have begun to pick up on the value of Foursquare, offering incentives (such as discounts) for the mayors of their business (Lindqvist, Cranshaw, Wiese, Hong, & Zimmerman,2011). A study done by researchers at Carnegie Mellon University in 2011 revealed that badges/mayorships, social connection, and location discovery are key factors for consumer usage of Foursquare (Lindqvist, Cranshaw, Wiese, Hong, & Zimmerman,2011). o We can use Foursquare as a case study (or partner with them) to provide these same key benefits to our charging stations in order to engage consumers and increase usage of our stations, even when consumers are not concerned about running out of batter. o We can create city-wide scavenger hunts. A consumer would sign up for the scavenger hunt and be given five potential options (to have flexibility). They would choose one of these options and drive to the associated charging station. Upon arriving, they would plug-in, access their rewards account, and then the scavenger tab. They would then receive their clue for that location. An example event for Whole Foods would be “take a thumbs-up picture with a Whole Foods employee and sent it to the Whole Foods Twitter Account”. They would be given their completion code which they would input back at the charging station to receive their next set of hunt options. o This type of event will also provide a revenue stream. Whole Foods could use the EVE infrastructure as a way to market themselves. In the example above, Whole Foods would be looking to increase their online interaction with consumers as well as putting together a “picture-book” of employees and customers. They would create their scavenger hunt idea (i.e. take a picture with an employee and tweet @WholeFoods), come to EVE, and purchase their spot as a stop option on the next scavenger hunt. These ideas are just the tip-of-the-iceberg for EVE. Still in our infancy, further innovations will occur that will provide very significant differentiation from other operators in this industry. EVE will not be a commodity. We will use technology to create a hybrid product- based and service-based business that seamlessly integrates into consumer’s lives and improves it where possible.
  • 14. Market Analysis To bring this product to market we expect it to take about one to five years; completion within the years 2012-2017. The technology for electrical vehicle charging is already in existence and in current use. However, the market lacks an immediate presence of these electrical vehicle chargers in places that electric vehicle owners already visit. We strongly believe that in order to proceed we would need a prototype developed. Once the prototype has been developed, there will be an approval process for obtaining certification for such a product by the National Electric Code in the US. All electrical equipment is required to pass electrical safety by an Occupational Safety and Health Administration recognized testing laboratory (Miller, 2011, p. xx-xx) Then in order to install these chargers in certain states, they must pass each states/city’s respective laws. Now that we are in the beginning stages, we have decided that outsourcing the manufacturing process will best benefit us financially. The engineers our team of engineers and designers will create the product prototypes and we will partner with a manufacturing partner to handle the manufacturing of our stations While creating prototypes and gaining regulatory approval, we will be performing extensive market research. The information received from our market research will be used to identify our potential customers, expected usage rates, prime locations, competitor strategies, new technologies, interface design testing, and consumer insights. One of our key company innovations will be our business model. It will be characterized by: • Flexibility of installation: Due to EVEs small size, it will have flexibility to be installed in a multitude of different locations. • Location, location, location. We will be installing EVE in key locations that consumers regularly visit already. This means that consumers will not have to adapt their life or change their day-to-day activities to use EVE. • Installation and maintenance: EVE will handle all of the installation and maintenance • Revenue-sharing: EVE will offer revenue-sharing agreements with our business partners. • Consumer attraction: We will provide a way to further attract consumers to our business partners. These characteristics will provide a compelling reason for businesses to seek out the installation of EVE and help to increase a strong expansion rate.
  • 15. EVE Stations Rollout Plan – Level 2 & Level 3 We will be rolling out a combination of both level 2 and level 3 stations. We will use a heavier percentage of Level 2 stations in the early stages due to their significant cost advantages as well as giving level 3 technology time to develop. Nissan expressed a concern with level 3 stations when they said that constant Level 3 charging of the Leaf would lower the range while consistent Level 2 charging would maintain maximum capacity” (“Electric Car Charging Stations”, 2012) Our goal as a company is to have consumers plug in during their normal every day activities. Level 2 charging stations can fully charge BEVs in 4 to 6 hours and PHEVs in 35 minutes to 2.5 hours. For the average BEV with ~100 miles, a one hour charge while eating at a restaurant could provide 25 miles of range, or more. Comparatively, a 10-30 minute charge could provide 5-15 miles of range. The idea behind this rollout plan is that consumers will plug in at every location they visit that has an EVE station, thus maintaining a consistent level of charge vs. charging a battery to full from a really low-level. This strategy should increase utilization of our stations and provide a more consistent, stable cash flow. Our target installation market for our rollout plan consists of parking garages, replacement of parking meters, installation in commercial businesses (coffee shops, restaurants, theaters, bars, grocery stores, etc.) and airports on the East Coast of the United States. We are choosing the east coast for its population density as well as to avoid competing with already established competitors in the western markets in the early stages. For example, the Department of Energy granted the Electric Transportation Engineering Corporation the right to install 2,500 charging stations in markets surrounding Arizona, California, Oregon, Tennessee and Washington (Danigelis, 2010). In the beginning, we’re going to avoid going head-to-head with a competitor such as ETEC until we’re established on the east coast ourselves. We also chose this area because EV infrastructure is undeveloped in these areas.
  • 16. As you can see, Massachusetts has 11-20 stations, New York has from 21-50 stations, and Pennsylvania has 10 or less stations (Hamilton). Because of the density in these areas, the EV station per 10,000 people will be extremely low. We will also be rolling out Level 3 stations as soon as a plug standard is established. Level 3 stations, due to their very fast charging, can be treated more like a gas station. Our initial rollout will place these stations at defined intervals (e.g. every 50 miles) along highways that consumer frequently make long drives. In the Northeast (our test market), these locations would be placed along the route from Boston to NYC, NYC to Philadelphia, etc. Our initial rollout will be 300 Level 2 stations in the Northeast, most likely centering on Boston, New York City, and Philadelphia. There are 711 EVs in Massachusetts (Massachusetts RMV, 2008) as of 2008 (the most recent data we could find) and though we could not find data, we expect a similar number in NYC and Philadelphia, if not more.
  • 17. Startup Costs Startup Costs (COGS) $514,020 COGS GM Item Cost Wages (installation) $81,600 Material (1) $ 1,318.00 Wages (2 electrical engineers)* $174,000 Production (2) $ 395.40 Wages (2 Software/Application Developers)* $190,000 COGS/station $ 1,713.40 Wages (1 Commercial/Industrial Designer)* $68,000 Note (1) Source: US Department of Energy SG&A (includes marketing) $500,000 EV Infrastructure review Expenses $1,013,600 Note (2) Production costs are Total Costs $1,527,620 equal to 30% of materials *Source: Bureau of Labor Statistics Our costs of goods sold of $514,020 reflects the purchasing of our stations from our manufacturing partner. As we explained before, we will be creating the design and software, but we will be using outsourcing our manufacturing to an established manufacturing partner that will have the competencies developed. Using material costs from the US Department of Energy Infrastructure Review, we found that the material costs for a level 2 charging station is $1,318 per station (Morrow, Karner, & Francfort, 2008, p. 32). We made an assumption that manufacturing costs would be equal to 30% of the materials cost. This gave us a cost-of-goods sold of $1,713 per station. We multiplied by 300 stations to get a total cost-of-goods sold of $514,020. Using the same report, we found labor costs for installation for all 300 stations to be $81,600 (Morrow, Karner, & Francfort, 2008, p. 32). Our initial team will be comprised of 2 electrical engineers, 2 software/application designers, and 1 commercial/industrial designer. Using Bureau of Labor Statistics data, we found expected wage costs (Hamilton). We then factored in $500,000 for Selling, General, and Administrative expenses which includes both marketing and selling. These costs combined with our COGS gave us a startup cost of 1,527,600. We calculated our expected revenue as well. We expect to charge a price tied to the electricity costs per kWh in each city. We intend to charge a 50% premium over the electricity expenses. This is a price level that we will maintain and it will be tied to any electricity price changes City Cost per kWh Level 2 Consumption (kWh) Boston* $0.152 6.5 NYC** $0.186 6.5 Philadelphia*** $0.162 6.5 *(Bureau of Labor Statistics, 2012, p. xx-xx) Level 2 Cost of Electricity Price Charged (50% premium) **(Bureau of Labor Statistics, 2012, p. xx-xx) $0.99 $1.48 ***(Bureau of Labor Statistics, 2012, p. xx-xx) $1.21 $1.81 $1.05 $1.58
  • 18. We will be installing 100 chargers in each city. In the typical 24 hour day, we would not expect to have utilization of the chargers for a 8-hour period during the night time. This limits our selling opportunity from 24 hours to 16 hours. Of these 16 hours, we assume a utilization of 50% or an overall 33% utilization of 8 hours. Price Charged (50% premium) X 100 stations X 8 hours X 365 days $1.48 $148.20 $1,185.60 $432,744.00 $1.81 $181.35 $1,450.80 $529,542.00 $1.58 $157.95 $1,263.60 $461,214.00 Total Revenue Year 1: $1,423,500.00 We then multiplied the price charged by the number of stations by 8 hours a day by 365 days a year to come up with a first year revenue amount of $1.42 million. It’s clear from the above financial analysis that this business is viable if our assumptions hold true. Ethics EVE expects to receive pushback from one main source – the oil companies. The oil companies clearly have an incentive to insure the failure of EVE or any similar companies. The proliferation of electric vehicles would represent a severe financial hit to the purchase of oil in the US. We expect the oil companies, over the next decade, will attempt to force EVs and EVSE manufacturers out of the market by lobbying congress to implement more lax environmental standards. Another key strategy for oil companies could be to end tax subsidies and grants for EV and EVSE manufacturers, as well as tax subsidies for consumers who purchase EVs. While this represents a future risk, EVE management does not see it as a problem that cannot be overcame. Environmental standards (California is a shining example) have been on the increase. Under the Obama administration, new fuel economy standards were released that require all cars and light trucks to have a fuel economy of 54.5 MPG (Curtis, 2011).
  • 19. Also, due to years of oil subsidies, we think the oil companies are not in a position to end EV subsidies. The oil companies could also implement a misinformation campaign that seeks to limit the perceived benefits of EVs in order to decrease their purchase rates. To combat this, our website would not only have company information, but extensive thought leadership on electric vehicles including surveys and studies. Conclusion In conclusion, we believe that EVE is a perfect mix of technology, innovation creativity, and business savvy. In a growing market, EVE should meet great success and provide the infrastructure needed to allow for the increased proliferation of Electric Vehicles.
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