SharePoint 2010 Collaboration Platform Drives Engagement at Consulting Firm

Consulting Technology

How you
about a
think
problem
is more
important
than the
problem
itself

SharePoint 2010 for Internal Collaboration & the
Social Collaborative Intranet – A New Way of
Working
www.oakton.com.au


Agenda
9.30- 10.45 am
Collaboration with SharePoint 2010
Live Demonstration of Ozone
Case-Study Department of Education QLD
10.45- 11.00
Break
11.00 – 12.300
Building your own collaborative Intranet
The Technology Options
Mobile Apps and Cloud
SharePoint 2010 -2013 Collaboration Features

2 www.oakton.com.au


Collaboration

— Better Collaboration and
Networking - The tools for building
a modern organisation

— Improved Document Management
personalised and manageable

3 www.oakton.com.au


Search

— The ability to have one
place for everything and
be able to search and
find what they are
looking for

4 www.oakton.com.au


Visibility
Increase Organizational Visibility with:
— Business Intelligence
— Like Key Performance Indicators
— Sales Dashboards
— Customer Service Dashboards etc

5 www.oakton.com.au


Setting the Scene
Oakton Technology Consulting

Industry: Technology

What we do: A consulting and
technology firm founded in
1988, bringing together
industry experience,
business insight and
specialist technology

Employees:1100

Location: Melbourne, Sydney, Canberra, Brisbane,
Perth and Hyderabad

6 www.oakton.com.au


Social Computing
Teamwork
“Existing Platform not intuitive and
“Limited ability to hold online
limited remote access. Staff wanted a
discussions, share issues, work
2.0 feel similar to
together within and between
teams”
Knowledge Management
Connectivity
“Disparate and dated knowledge
“Siloed and insular communities
repositories limit the ability to
prevent exchange of ideas and reduce
respond to opportunities and solve
the ability to find and leverage diverse
customer problems”
skills and experience”

Communication
“Disparate and dated knowledge. Communication
not prioritised or targeted, resulting in
information overload & inability to know what is
important


Knowledge Management Journey

8 www.oakton.com.au


The Heart Beat of Oakton

Integrated into the way individuals work

— Creating Networks, Sharing and
Collaboration

— Allowing staff in different teams to be
constantly connected and
communicating across functional and
location boundaries to solve the more
complex problems

— New way of working drives great
engagement, participation and social
interaction

9 www.oakton.com.au


What is Online Collaboration?
Online Collaboration technologies
allow employees, partners and
customers enhanced capabilities to
work better together and share
information in both co-located and
distributed enterprise environments.

It can be defined as the work that
takes place among people when a
business process is not pre-
determining how the work should
take place.

10 www.oakton.com.au


Ozone – Our Online Collaboration
Platform on SP2010

Consulting Technology Personalised Version of Ozone


Ozone - Activity feed

Facebook style status
update capability,
including attached links
and images

Hash tags and mentions
incorporated in a post

Replies and interaction

www.oakton.com.a


Search in Ozone

Integrated
people
search

Search
facets



Collaboration sites
Bid, Project, Team and Community sites available on self service basis

User tags
Specific site
types
Activity stats



Self service site creation

CRM system
integration

Abstracted
security model



Data mining Ozone


Evidence
Improved Organisation Performance Comments included
— Quality of Proposals
— Ozone is fantastic great initiative
— Through ease of access of IP
— Improved Communications from Ozone
— Easily find and leverage IP
— Good Offering from Ozone
Improved Employee Satisfaction
— Significantly Improved
— Employee rated the improved in Corporate
Communications from 28% to 68% where the single
biggest change was Ozone

— Employee felt better about corporate communications

— Improved Communications brings better business
alignment


More on ROI
Employee Retention

— Reduced Voluntary turnover by 5%

— Quality Relationship with Managers

Continuous Improvement

— Oakton recognised that the previous portal where it
was useful for documents and finding information, did
not provide, networking or collaborative features or
Search.


Ozone just after
Launch



Ozone a year on
Networking
location based but
people are more
connected now.

Isolated Clusters
have emerged
showing a group of
people that work
closely together.

The single nodes
show a new
employee or
someone with no
activity



Ozone Details
Oakton - Intranet and collaboration platform

— SharePoint 2010 is used for Oakton’s internal
collaboration and Document Management platform
— Focus is on search, and collaborating around client
deliverables and developing internal IP
— Integration with CRM platform via BCS
— Aggressive time frames under 6 months, minimal
budget
— Supported by our Hyderabad team

22


Defining Collaboration Goals
— Dynamic – adjusting rapidly to business
conditions
— Collaborative – bringing together resources, both
internal and external, to share insights and solve
problems
—Connected – enabling access to information
regardless of time, distance or organisational silo’s

Only 44% of corporate users can find the (internal) file they’re
looking for compared to 86% of similar internet users


People Seek Information Differently
People have different preferences for connecting, obtaining information and communicating.
This diagram expresses how different Myers-Briggs preferences would likely prefer to access
social networking and collaboration features.

Extravert Blog
“Following”
(Like variety, active) Status
Update
Join
Community
Send or Team Site
Link
Look for
Methods Look for
& Corporate
Introvert Policies Info

(Intense, Reflective)
Sensing Intuition
(Practical, accurate with 5 senses) (Creative, looking for meaning)



enterprise social maturity model

Level 3
(rich social enterprise)

In addition to SharePoint:
• Expertise Discovery
Level 2 • Gamification, Rewards and Badging
(basic social platform) • Ideation & Innovation Management
• Mobile Apps
• Microblogging
• Collaborate with External Parties
• Site & Activity Feeds
Level 1 • Social Learning and Video Streaming
• Community Forums
• Social Knowledge Base
(point solution) • Reputation
• Social Analytics
• Microblogging • Lync and Outlook Integration
• Cloud based • Dynamics CRM and Salesforce.com connector
• Yammer integration / migration
• Twitter, LinkedIn, RSS, Aggregation
• Records management compliance
• eDiscovery and legal audit


What is the Target State for a Social
Networking Collaboration Platform?

1. Personalised profile, workspace and content
2. Create a connected network
3. Distribute/enable creation of content
4. Identify and Embed high value business
objects
5. Find, harvest, measure and promote valuable
information


Social and Mobile

— Oakton has developed a range of
mobile tools to make Ozone easier to
access on the road
— This is for the Android and allows
users to geospatial locate their
collegues



Ozone on iPad



AIIM June 2012: social lacking in
SharePoint


AIIM– social is #1
fastest growth
investment area
for SharePoint


Enterprise social options
Organisation Product Integration

Chatter

Microsoft

Glassboard

Ozone



Yammer



newsgator social sites – the model


NewsGator - Glassboard - Demo



How Salesforce Sees the Social



Salesforce Chatter



Oakton’s Ozone



Oakton’s Social Collaboration Business Platform
Delivering Business Outcome

Sales Marketing Field Force Customer Product Human
Enablement Service Development Resources

Business Enablers
Innovation Employee Acquisition
Customer Marketing Customer Customer & Retention
Acquisition Effectiveness Service Feedback New Product
Up/Cross Sell Trends Development Collaboration

Operational
Systems
Social and Cloud
External Systems Social Tools
Social Intranets

Social Analytics Monitoring Personalised Insight to Action Social Collaboration
Listening Offers

Social Business Components



A Dachis View



Social and ECM

Social Networking
and Collaboration

Traditional
Content
Management


Range of Metadata Options



Enterprise Social Networking
with SharePoint 2010

• Expertise Search- User Profiles
• Easier to extend and customise
• Organisation Chart



SharePoint 2010 Collaboration Enhancements in
Ozone

My Sites Not Flexible • Unable to surface activity streams on the homepage

Ability to Like, Comment or Use
Micro-blog with Hash tags
• Not available

Suggestions and
Recommendations
• Entry level

Blog, Wiki’s and discussion
board
• Difficult to use

Team Sites Structured • Lack of informal community

Needs to look more like • LinkedIn or Facebook


Social in SharePoint 2013



A snapshot of Oakton
₋ We’re an Australian Consulting and Technology firm founded
in 1988
₋ Listed on the ASX in 2000
₋ 1000+ consultants and technologists, with deep industry expertise,
intimate domain knowledge and specialist technology skills
₋ Leading System Integrator extending Microsoft, Oracle, SAP, IBM
business applications
₋ Leader in developing Enterprise Portals and Social platforms.



Oakton’s Social & Collaboration
Clients
Since 2010 we have delivered a large number of engagements using
Microsoft SharePoint technologies to organisations such as:

QLD Dept. of Education Retravision
Queensland Rail Reliance Petroleum
Wesfarmers Prime Minister & Cabinet
QLD Environment & Resource Mgt Peabody Energy
Australia Post Infigen Energy
Stockland Department of Defence
GPT Civil Aviation Safety Authority
Virgin Mobile Australian Unity
United Energy AMP
UGL Services Virgin Mobile
News Limited



EdTube allows teachers and students to
easily upload, create albums, share and
collaborate around videos and images;
and EdStudio which provides a rich
environment where staff and students can
collaboratively construct learning
experiences by mashing together content
from diverse sources (edTube, Learning
Objects, Office documents, HTML and Rich
Text etc.) and combining the content with
interactive tools (discussion forums, drop
boxes, activity streams etc.



DEECD VIC - Skills Navigator
Oakton is currently rebuilding the Skills
Navigator on SharePoint 2010.
It will be a single portal for information on
training providers and courses that is
easily searchable and available on a range
of devices.

It will include a database containing
course, provider, location and occupation
information with an easy to use search
and geospatial enabled interface to
enable consumers to easily find the
course they are looking for within the a
specific location.


News Limited
— New Limited needs a new way to
communicate to staff to provide
Targeted News, Corporate
Communication and other tools

— The tools included employee
search, leave, corporate calendar
and a range of forms and templates

— The SharePoint 2010 Intranet also
provides access to Performance
System and Learning Management.



News The Results



SP AusNet Proof of Concept
SP AusNet wants to deliver
a Enterprise Content
Management System for
Network Solutions
A POC was delivered to
allow the business to see
what was possible with
SharePoint 2010
The POC included document
automation, project sites,
search and the ability to
interface to current drawing
management solution
Objective.
Oakton provided consulting
and delivery services in
order to design and
implement the POC.



Metadata
Deployment
Managing
document for
review and
collaboration
with workspace
and co-
authoring


Site automation
and creation with
linked content
types
InfoPath Forms
for Forms Based
Access
Authentication for
External
collaboration


• Asset
Management
View Details
about
particular
asset in
form, map or
photo view.

• Integration
into back end
systems


What problem do you want defined?

Melbourne Strategic partners
Sydney Microsoft
Canberra Oracle
Brisbane SAP
Hyderabad IBM

23 years Thank you and Q&A
9 key industry sectors
800 plus clients
10,000 plus projects

www.oakton.com.au

SharePoint 2010 Collaboration Platform Drives Engagement at Consulting Firm

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Editor's Notes