This is a slide show of a paper presented at the EGOV conference held at IDHEAP, University of Lausanne, Switzerland, during 29th August to 4th September, 2010. Full paper can be obtained from the author at s.raokarna@gmail.com
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The Process of Process Innovation for City eGovernance: Australian Local Authority Case
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2. Process of Process InnovationAustralian Lcoal Authority Case eGovernment is a journey of transformation of internal & external processes of government using ICTs to provide efficient & user focused services to citizens, businesses & other stake holders (Borham et al 2000) Should Process Innovation for eGovovernment be Evolutionary or Revolutionary?
10. Action Research by redesigning core/strategic process (Planning Permit Process) Edward De Bono Workshop Sampling Archive Files Walkthro with a customer Semi structured Interviews with employees