A brief introduction to IT Financial Benchmarking.

1. InfoTech Healthcheck (ITHC.com)
Financial Benchmarking
Subjects Example Categories
• Desktops • Total Costs
• Servers • Cost Per user
• Network • Costs per device
• Mid-Range • Salary Costs
• Mainframe • Staffing Counts – in-house
• Telephony • Comparable Staffing Counts
• Wireline (circuits) including outsourced functions
• Wireless • Users per staff
• Help Desk • Employee vs Contractors
• Application Development
• Application Support
Over 1200 statistics are available
A database of over 3000 data points collected over 6 years
Compare the client against peers of similar complexity
© 2011 by The Consultants Source, LLC

2. Financial Benchmarking
Example Statistics
•Cost Per User •Hardware Percent of Cost
•Total User Count •Software Percent of Cost
•Total Direct Costs •Staffing Percent of Cost
•Hardware Cost Per User •Transmission Percent of Cost
•Software Cost Per User •Facilities Percent of Cost
•Staffing Cost Per User •Outsourcing Percent of Cost
•Transmission Cost Per User •Average Cost Per Staff
•Facilities Cost Per User •Average Cost Per Management
•Sourcing Cost Per User Staff
•Total Hardware Cost •Average Cost Per Desktop
•Total Software Cost Support Staff
•Total Staffing Cost •Average Cost Per Training Staff
•Total Transmission Cost •Average Cost Per Plan & Process
•Total Facilities Cost Staff
•Total Outsourcing Cost
© 2011 by The Consultants Source, LLC

3. Financial Benchmarking Results
Comparison of Total IT costs compared against
Peers, Industry, and Averages
© 2011 by The Consultants Source, LLC

4. Financial Benchmarking Results
Comparison of IT Cost per User compared against
Peers, Industry, and Averages
© 2011 by The Consultants Source, LLC

5. Financial Benchmarking Results
Comparison of Client IT costs compared against Peers,
Industry, and Averages by Subject and key Metrics
© 2011 by The Consultants Source, LLC

6. Financial Benchmarking Results
Comparison of Client IT Complexity
© 2011 by The Consultants Source, LLC

7. Putting It All Together
“STATISTICS and “WHAT/HOW TO
“WHAT and WHERE” COMPARISONS” IMPROVE”
Financial Management: Financial IT Best Practices
Benchmarking: Audit:
SERVICE COST PEER BASELINE BEST
COSTING BILL OF IT COMPARISONS CURRENT PRACTICES
STATISTICS STATE
SERVICE QUANTIFY
BUDGETING & QUALITY FINANCIAL PEER WHAT/HOW
FORECASTING & OPPORTUNITY COMPARISONS TO IMPROVE
UTILIZATION
CONSULTING PARTNERS
TECHNOLOGY ECONOMICS PARTNERS
© 2011 by The Consultants Source, LLC www.TheConsultantsSource.com 312-835-4742

8. Thank You!
Questions?
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Info@TheConsultantsSource.com
312-835-4742
© 2011 by The Consultants Source, LLC