The document discusses the challenges of project management when outsourcing work. It identifies key challenges like cultural differences between teams, managing internal and outsourced teams, issues with communication across multiple sites and time zones, and ensuring timely status updates and deliverables. The document provides tips on how to address these challenges, such as developing relationships, conducting cross-cultural training, using video conferencing, and instituting frequent reviews. The goal is to understand how project management differs with outsourced teams to fully realize the benefits of outsourcing.

1. Did You Train Project Management
Before You Outsourced?
August 6, 2007

2. Outsourcing and Project Management
• Outsourcing
– A Way of Modern Business Life
– Matured Over Time
• Project Management
– In-house Vs Outsource
– Expectation Management
August 6, 2007

3. Why Outsourced
• Reduce Cost
• Focus on Core Competency
• Leverage Special Expertise
• Speed-up Delivery
• Relieve Resource Constraints
August 6, 2007

4. Project Management Challenges
1. Identifying Project to Outsource
2. Selecting Outsourcing Company
3. Cultural Differences
4. Managing Own and Outsourcing
Team
5. Multi-site Multi-time zones
6. Communication
7. Issues with Getting Timely Status
8. Cost-to-the-Company
August 6, 2007

5. Identifying Project to Outsource
• Core vs. Non-core
• Gain Expertise
• Clear Requirements
• Low Complexity
August 6, 2007

6. Selecting An Outsourcing Company
• Leverage Consulting Companies
• Country Selection
• Outsourcing Company Selection
– Size
– References
– Visit
August 6, 2007

7. Outsourcing Company Strengths
• Leverage Expertise
• Or Substandard Results
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8. Multi-sites and Multi-time Zones
• Long Day Impacting Personal Life
• Day-to-day Issues
• Confusion over Holidays and
Time Zones
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9. Cultural Differences
• Honor Cultural Differences
• Develop Relationship
• Study Work Habits
• Cross-cultural Training
• Sensitivity to Social Taboos
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10. Trivia
• What is the most spoken language in the world?
• Broken English which includes
– Hinglish
– Chinglish
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11. Own and Outsourcing Teams
• Your Staff Reaction
• Filter Noise
• Educate - Importance of Program
• Train - Outsourcing
Methods/Issues
• Travel
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12. Communication
• Conference Calls
• Concise Communication
• Questions, Paraphrase, MoM
• Language, Tone
• Watch Out for Cultural Issues
• Technologies
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13. Issues with Getting Timely Status
• No Visibility into Risks
• Last Minute Surprises
• Frequent Deliveries
• Extensive Reviews
• Resources and Expertise
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14. Cost-to-the-Company
• Hidden Cost
• Currency Movement
August 6, 2007

15. Conclusion
• Reap the Rewards by
Understanding Differences
between Traditional (In-house)
and Outsourced Projects.
August 6, 2007