Ruth-Ann McKellin\'s "Pitch Book"

Ruth-Ann McKellin
February 13, 2012

Ruth-Ann McKellin 847.702.7707 ram@mckellin.net 6/11/2012 1

Who I Am…

I am a business process expert recognized for my passion
for efficiency and effectiveness.


What I Do…

I partner with internal and external stakeholders to
create the business process transformation necessary
to increase profit, reduce cost, and improve quality.


How I Accomplish This…
I accomplish this by
• providing breakthrough Business Process improvements
within strategic projects
• incorporating Performance Measures to support the
ongoing processes
• implementing Change Management to prepare the
workforce for change and to make the new environment
“stick.”


Successful Quality Improvement
Requires All Three Elements

Process
Improvement

Organizational Performance
Change Measurement

Responsibilities and My Approach
 Responsibilities  My Approach
◦ Identify opportunities to ◦ I work with stakeholders
improve existing processes to identify and prioritize
and/or create new opportunities to reach
processes to progress quality, efficiency, and
toward established goals. effectiveness goals.
◦ Serve as a liaison between ◦ I compose teams of
all stakeholders to stakeholders, who are
implement desired changes involved in developing,
– by fostering implementing, and
communications, sustaining changes. These
coordinating efforts and representatives are
facilitating progress. informed and integrated.


1) My Interpersonal Style
 Inquisitive mindset
◦ I am naturally curious, always asking “How?” and “Why?”
 Servant-Leader management style
◦ I remove blocks so my team can excel.
 Excellent verbal and written communication skills
◦ I have these skills in both German and English
 Ability to interact with all levels within the organization
◦ I communicate and work effectively with staff level to Board
members.
 Expert facilitation skills.
 Excellent customer service, negotiating, and team building
skills.


2) My Working Style
 Strong analytical, organizational, and planning skills
 High attention to detail
 Excellent problem-solving skills
◦ I apply data analysis and creative insights to develop
solutions to complex issues.
 Ability to work efficiently and set priorities under
time constraints


3) My Technical Expertise
 Project management skills
◦ I have extensive experience in project management and am also formalizing
this experience by getting the PMP certification (in process).
 Knowledge of industry recognized business process improvement
methodologies
◦ I keep current with Lean Six Sigma, TQM, BPI, Kaizen, etc. and am a
Certified Six Sigma Green Belt.
 Strong business process modeling and analysis skills; ability to
analyze and document complex business processes
◦ I have expertise in business process modeling and use quantitative and
qualitative methods of analysis. I am Chair of Business Process
Improvement for the local American Society of Quality (ASQ) chapter.


3) My Technical Expertise
 Solid knowledge of business process fundamentals,
assessment and redesign methodology, Business
Process Management concepts and practices
◦ I have used standard BPR and BPM methodologies for
many years.
 Knowledge of organizational and/or business
change management principles and methods.
◦ I teach Organizational Behavior and Change Management
at the MBA level and have applied the principles and
methods in all my projects.


References
“Ruth-Ann McKellin is truly one of the smartest people I know! She possesses the
patience and process expertise to quickly ramp up to SME-level knowledge of the
various parts of an organization, exactingly hone in on root issues, and thus construct
optimal solutions for successful resolution. Her approach is both warm and
professional, and at the same time, direct and without sugar coating. If you value
integrity, tenacity and the wit of someone who “gets it”, Ruth-Ann McKellin is someone
you want on your team.” April 15, 2009
Christine Resko, Senior Corporate Recruiter - IT, DeVry Inc

“Ruth-Ann is an outstanding leader and business management consultant with both a
strategic perspective and the ability to execute well at the required level of detail. With
her excellent process skills, technical vision and business acumen, she has earned the
respect of all those around her. Ruth-Ann is one of the most impressive, forward-
thinking, and visionary people I have had the pleasure to work alongside.
Ruth-Ann is very knowledgeable, extremely competent, and provides new insights on
"old data". She has an in-depth knowledge of the tools and methodologies available to
her. Ruth-Ann is the type of leader that would tell you how it was and not skate
around issues. She is a great asset to any organization and I would work with her again,
given the opportunity.” November 2, 2007
Marci Rakestraw Business Advisor (Relationship Manager), DeVry Inc.

References, continued
“Ruth-Ann is one of the most logical and rational people that I have had the
pleasure to work with. Her abilities to think in an intellectual capacity
provided great benefit to the organization. She is very professional and her
output of work was exceptional. I could always count on her to provide
strategic thought for the business. Her interactions with her customers were
superb in that she was able to provide solutions for the challenges they faced
on a daily basis. I really enjoyed working with Ruth-Ann and would do so
again if the opportunity arose. She is definitely someone you would want to
have on your team.” November 1, 2007
Christopher Meyer, Manager-IT PMO, DeVry Inc.

“Ruth-Ann and I are both members of the Chicago Area Lean Six Sigma
Leadership Network. Ruth-Ann is continuously adding new insights to our
meeting discussions and is very articulate expressing her ideas. Her positive
attitude and her striving for improvement motivate everyone in the meeting
to match her efforts. I strongly feel that she would be of value to any
company or group that has her as a member.” January 26, 2012
Tom Newton, Manufacturing Project Engineer, Trainer, Writer, Rauland-Borg


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