Good to Great Intranets: A Review of SharePoint 2010 features for Intranets

Good to Great Intranets - A review of SharePoint 2010 features for Intranets
Multiple Information Silos Across Enterprise

collaboration news workspaces project intranet extranet
workflow online forms self service portals employees web content management
integration business intelligence focused goals multilingual dynamic

document
single point of access communication departmental lists

management libraries templates communities blogs wikis web 2.0 alerts
single source of truth product lifecycle knowledge
Information Need
management metadata extensible taxonomy rich media business
solutions Microsoft SharePoint 2010 social networking
announcements personalization automation publishing enterprise

search
Information Evaluation

The Consolidated Enterprise Workplace
Platform
Share/Consumption

Team Site

Intranets 2011 My Site

We think that the internet and the FEATURED CUSTOMERS
OUR PASSION

adoption of its trends are an indicator for
corporate innovations. We are passionate
about helping our clients interpret, Our Service Offerings
leverage, and maximize the benefits of
• End to End SharePoint Deployment
these trends by making it a reality in their
Services
environments.
• Intranets 2.0
• SharePoint Application Development
• Social Platforms & Social Media
• Project Management & Collaboration
• Business Intelligence Applications
Idea and Innovation Management
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Be a leader in the adoption of new and •
significant trends in the technology Solution.
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achieve the 110% results from the • Microsoft Project Server
investments they are making with us and • Microsoft .NET
the solutions we build. • Open source Platforms – Drupal, Joomla
• SilverLight , Flash & Adobe AIR platform

Hot off the press … recent implementations of Intranets

Agenda

1. Good to Great Intranets – 2011 and Beyond
The Need, Vision, Trends, and Best Practices
What Makes SharePoint Intranets Successful?
2. Exploring Key Factors and Business Functionality

3. Breaking it Down Further …
Our Take on Building Good to Great SharePoint Intranets

4. ‘Why & How’ of Positioning SharePoint 2010 for Enterprise Intranets
SharePoint 2010 Capabilities to Optimize Intranet Performance for Enhanced Business Benefits

5. Intranet 2011 Implementation – The Process

6. Reference Roadmap

Good to Great Intranets – How do They Look in 2011?
We hear these often – “The Need”
“How do we keep content interesting and fresh across
the enterprise?”

“How do we make our
content more searchable?”
“Should we migrate to SharePoint?”

“How do we deliver contextual content to users?”

“How do we enable mobile users for our intranet ?”


Business
Mobile Internationalization
Applications
Integrate to the daily Intranets
work requirements

Digital Real Time
Enterprise Dashboards Data

Security
Knowledge Management
Workforce Enhancements
Departments Formal
Collaboration

Document Management Infrastructure
Workflows
Teams
Governance Content Management
Self Service
Social News Feeds Blogs & Commenting
Individuals Tools Wikis
Integrate to the
Informal Structure

People &
Content Search Rating Microblogging

Enterprise 2.0
Intranets 2011 = The Consolidated Work Place

Collaborate

Participate
Expertise

Trends & Best Practices

Trends Best Practices

§ Content Management: § Information Architecture
§ People & Content Search
§ Language Management
§ Taxonomy & Translation
§ Mobile Intranet

§ Employee Enhancement: § Social Networking
§ User Profiling
§ Task Management § User Experience
§ Customization
§ Social Networking § Internationalization

§ Business Objectives: § Governance
§ Business Tools
§ Governance
§ Internationalization

§ Technology:
§ Digital Dashboards
§ Real-time Data
§ Mobile Intranet

When managing information across enterprise, there are
three major aspects to focus on –

• Consolidated Workspace Content Management

Interface
• Multi-channel Information Social Networking
Content Publishing

Accessibility
Document lifecycle management
User profiles Digital asset management
• User Participation Social Tagging Line of business data
User Profile Micro blogging Records retrievals and archiving
Personalization User activity feedback
Digital Dashboards User profile management
Tacit
Information Customization

Multi-channel Information
Consolidated Workspace
Anticipated Need
Multiple Information

BI Following colleagues
Analytics

User Participation

Intranet 2011
Silos Across

Quick links
Enterprise

Accessibility
KPIs

Interface
Microsoft SharePoint 2010 Information Need

Team Sites Search Server 2010
Project Portals Express
Explicit
Information Community Services FAST Search for Unanticipated Need
Discussion Portals SharePoint 2010
Knowledge Wikis
Collaboration
Workflows and approvals – Out-of- the- Box
Forms and requests
Customized workflows
Reusable declarative workflows
Search Enhancement Pluggable workflow services

Business Process Management


Collaboration
§ Team Sites
§ Project Portals
§ Community Sites
§ Discussion Portals Information Management
§ Knowledge Wikis § Workflows and Approvals
§ Content Publishing
§ Document Lifecycle Management
§ Records Retrievals and Archiving
§ Digital Assets Management
Employee Enhancement § Back End Systems Integration
§ Forms and Requests § Line of Business Data
§ FAQs
§ Videos, Tutorials, and Self Helps
§ Knowledge Management Portals Enterprise Network
§ Support
§ My Sites
§ Idea Management
§ Department Portals
§ Manager Tools
§ Activity Portals
§ Facility Maps
§ Social Networking
§ Mobile Intranet

Let’s Break it Down Further …

• Keep Content Alive with Enterprise Content Management & Search:
§ Governed taxonomy + Folksonomy = Managed Metadata
§ Pinpointing search, people search, expertise, and social tagging
§ Simplification and standardization of content
§ Standardized content type and document set for reuse
§ Prominence to user generated content through quick contribution and sharing
• Deploy Intranets as a Self Service Platform:
§ Combination of different self -service applications - enterprise level , team site level, and peer to peer level .
§ Deliver HR, Finance and Facilities related services such as taxation information, benefit forms, expense reporting, etc. for
users to access content from a central and secure repository .
Organize and Collaborate:
§ Support concurrency for cross -functional projects
§ Integrated platform for collaboration, idea generation, and knowledge sharing
§ Identify and address specific needs and initiatives around projects, departments, and collaboration teams.
• Leverage the Digital Environment:
§ Rich multimedia support
§ Access real-time information and enhanced visual representation of business intelligence outputs through a single
dashboard

Let’s Break it Down Further…

• Engage Users with Social Tools:
§ Collaborative architecture to connect and share knowledge
§ Virtual resource hub in terms of knowledge, talent, and subject matter expertise
§ Enhanced search, people-based information sourcing, user tagging, and social profiling
§ Platform that provides higher user engagement and converts content consumer and synthesizer into
creator
• Foster a Dynamic Work Place:
§ Access and work from anywhere – users have been accorded greater information accessibility regardless of
location
§ Mobile intranet allow users to access information on-the-go
§ Support collaboration and concurrency in cross-functional business activities
• Improve and Optimize - Migrate:
§ Agile Business Platform – SharePoint 2010
§ Think beyond Client Server Applications
§ Seamless integration between internal and external parties – XML, HTTP, and SOAP Standards
§ Utilize Business Connectivity Services to leverage existing enterprise systems

‘Why & How’ of Positioning SharePoint 2010 for Enterprise Intranet

Consolidated
Workspace Interfaces

Evolution of SharePoint intranet and key enablers
of its success……
Digital Dashboards

Collaboration
Driven Intranet
Business Value

Enterprise
Information Portal
User Experience
Dashboards
Self-Service Search
Intranet Advanced Content
Processing
Communication Taxonomy, Metadata &
nt
ePoi Term Sets
& Information Shar
sful
Sharing Intranet cces Information Architecture
of Su tranet Social Business Tools
lers In
Enab Governance
Mobile Intranet
Performance Optimization

Information Usage

§ Governance, Information Architecture, and
Content Management
§ User Experience
§ Social Applications
§ Mobile Intranet
§ Search and Advanced Content Processing
§ Taxonomy, Metadata, and Term Sets
§ Workflows
§ Dashboards
§ Performance Optimization

Governance

Simple and consistent IA, intuitive user Low
experience and rich personalization features
doesn’t confirm the success of an intranet; Personalization
(My Sites)
proper execution is one of the key aspects of
successful user adoption. Governance of Workspaces Personalization
enterprise intranet is all about striking a balance Team Sites
between user autonomy and compliance.
Degree of Governance Publishing Sites

• The degree of governance increases as it Collaboration
moves towards the enterprise level; three Site Collections

primary considerations of governance are –
Top Level Sites

Maximum control on technical strategy
and minimum control on tactical usage Web Applications

Focusing on people and their Publishing
Policy, Standards, Templates,
responsibilities Taxonomy, Managed

Sponsorship (Individual or committee Metadata, Document Types

serves as the final arbiter for all High

escalations)

Governance
• Depending upon the size of the organization, there are four models of governance to consider –
Centralized (Single Owner, Bureaucratic, & Highly Controlled)
Decentralized (No Single Owner, Policy and Guideline Driven)
Collaborative (Central Platform but Decentralized Content, Committee/Council Driven)
Hybrid, Decentralized (Central Platform but Decentralized Content, One Business Owner for Homepage & Site
Structure, Executive Champions)
• The following table describes how content for different types of SharePoint sites should be handled -
SharePoint site type Controlled content Ad hoc content Permanent content Short-lived content
Corporate portal  Tightly governed  Dashboards
 Push content  Business intelligence
 Business process
management
 Applications

Divisional portal  Tightly governed  Dashboards
 Push content  Business intelligence
 Business process
management
 Applications
Departmental and team sites  Loosely governed  Knowledge management
 Push/pull content  Information sharing
Project and team sites  Loosely governed Collaboration
 Push/pull content
Personal My Sites  Loosely governed  Personal information
 Push/pull content  Public/private views

*Source: SharePoint Intranet Portal Service Governance Plan

Governance
Our approach for building governance framework for Intranet

Governance Areas Features Available
The structure of sites and sub sites Determine sites and sub sites
Document libraries • Analyze document usage
• Plan document libraries
• Plan enterprise content storage

Navigation Plan site navigation (Office SharePoint Server)
Metadata Plan content types
Content expiration Plan information management policies
Records management Plan records management
Moving content • Plan content deployment
• Plan workflows

Templates Working with site templates and definitions
Content approval Plan versioning, content approval, and checkouts
Standardization across sites SharePoint cross-site configuration
Information management policies Plan information management policies

Information Architecture and Content Management

Information Architecture & Content Management should
accentuate organizational schemes and structure, define
content types, logical grouping of content, and relation
with different groups and help to establish a simple and
consistent navigation.

• Microsoft SharePoint provides synergy of three
applications on a single web delivery platform:
Publishing (Content Management System)
Collaboration (Team Sites)
Personalization (My Sites)

• The above three applications act as a reference frame
to build three layer orientation of intranet IA i.e.
Enterprise Level
User job role and business unit level
Individual user level.

Information Architecture & Content Management

§ Navigation by metadata in a SharePoint
Server 2010 list (faceted navigation)
§ Navigation hierarchy and key filters
§ Showing content from specific category
§ Facilitate alternative navigation

Navigation hierarchy

Key Filters

§ Configuration of list setting to specify list
field as navigator


Creation of Content Type
• Previously, reusability of the content type across
multiple site was chaotic
• SharePoint 2010 facilitates simplification and
standardization of content type by using
document set and enterprise content type when
commonalities, document policy, and defaults
are in place
• In Managed Metadata Service Application
administrator can set content type hub
• Content type consumption is enabled from
Managed Metadata Service connection
• There are three options available in content type
hub such as, publish, unpublished and republish
• Managed Metadata Service facilitate scheduling
content type publication and alerts on content
type updates


Creation of Document Sets

• Allows users to collaborate on related
documents without having to create a
new document library or site
• Common metadata for documents in a
document set
• Automatic creation of default
documents when document sets are set
up
• A web part page called a ‘welcome
page’ displays all the content of the
document set
• Users can specify the content type
inside the document set
• Workflows can be assigned to each
document set rather than assigning
workflows for each document

Content Organizer

• Content Organizer allows the user to add
certain types of content to the ‘Drop-off
Library’

• With the help of certain rule set, content
organizer can define the document
destination in the site

• Timer of managed metadata actually
handle the processing of the rules


Inline Editing
• Inline editing of SharePoint list facilitates
faster data entry

Unique Document Id
• Enhanced records management through unique
identifier for each document
• Specific URL contains document location information
• Active across all sites and document management
lifecycle
• Office Integration

User Experience

SharePoint 2010 capabilities facilitate the
flexibility of personalization as per the business
need with structured integration of corporate

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Behind higher user engagement and collaboration Context

we found a positive co-relation among the
following three layers, which were perfectly Look Feel

executed by SharePoint platform –
Content

Strategic (Business Objective, Culture,
Work Environment, and Activity)

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Utilitarian and Aesthetics (Look, Feel, and

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Usability

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Interactivity (Where users interact with
context and content)

User Experience

Most organizations are trying to ensure the user acceptance and engagement by considering the
preference of generation ‘Y’ workers towards a contemporary digital world.

• Multiple homepage options so that users can choose which one best suits their needs.

• Faster execution of all applications with shorter page loading and refreshing time - to enhance
the performance of intranet we use SharePoint Caching and Image Optimizer .

• Implement search capabilities that allow employees to obtain relevant information including
documents, content, profiles, experts, etc. in shorter amounts of time – “Accurate results leads to
greater productivity”.

• Web 2.0, collaboration, social networking, and internet styles while designing the user
experience.

• Higher level of personalization like -
My Favorite Links
My Teams
My RSS Feeds
My Weather
People I am Following

Social Applications

SharePoint 2010 allows the administrator to strike a Enterprise 2.0
balance between diversity and aggregation of relevant Industry &
social networking tools for your enterprise intranet. News Feeds

Considering the benefits of collective intelligence we Web 2.0

observed that developing a synergy of user action and Social Tools
Blogs &
tracking them or guiding them towards collaborative Web 1.0 Wikis

value creation through listing, ranking, collaborative

Evolution of web technology
filtering and knowledge sharing is an essential
PC Era My Site
criterion of optimizing social aspects into the intranet.

Collaborative & Creative
Ranking
• In alignment with intranet objectives, SharePoint Microblogging

2010 allow us to come up with an optimal People &
combination of social tools that can channelize Content Search

Proactive
Reactive
Inactive

Passive
your business goal through traceable user
actions under a secure web environment.

User Responsiveness

Social Applications
People - Tools are provided to Manage User Properties
as well as to Manage User Profiles, Manage User Sub-
Types, Manage Audiences, Schedule Audience
Compilation, Manage User Permissions, Compile
Audiences, and Manage Policies

Synchronization - Tools provided include Configure
Synchronization Connections, Configure
Synchronization Timer Job, Configure Synchronization
Settings, and Start Profile Synchronization. These are
important because they will determine where the user
profiles get their data from and the update schedule

Organizations - Tools include Manage Organization
Properties, Manage Organization Profiles, and Manage
Organization Sub-Types

My Site settings - Setup My Sites, Configure Trusted
Host Locations, Configure Personalization Site, Publish
Links to Office Client Applications, Manage Social Tags,
and Notes

Mobile Intranets
 In the year 2010 - 30% of the winning intranets
had a mobile version
 In the year 2011 – 60% of the winning intranets
are expected to have a mobile version Complete utilization of the
platform through business
collaboration Applications

The above statistics reflect the increasing demand of
mobile intranets; the evolution of mobile technology Enterprise 2.0 Mobile 2.0

is also facilitating the business need of real-time Mobile SharePoint Dashboards

Evolution of Mobile
Web 2.0
information access while users is on the move but Extended Collaborative Business

Web Evolution

Technology
Applications
Mobile Web Browser to Access Standard Mobile Applications.
incorporating intranet into mobile requires a SharePoint Data
Mobile Business Intelligence through
Mobile 1.5 Improved mobile web sites
Web–based Applications
Excel Services
Web 1.0
different set of strategic implementation to achieve RSS Integration with Outlook Web
Access
Integrated Social Applications
optimum result. After researching mobile intranet Mobile 1.0
PC Era
usability, it becomes apparent that users do not want
to engage in tasks where in-depth information access Search as web but with
reduced functionality
is required so tactical amalgamation of features after
evaluation of user need is very essential. The
following are few major considerations when we
extend intranets to mobile….
User job responsibility and information
usage
Type of mobile device
Performance optimization and user
experience

Mobile Intranets

• Strategic amalgamation of features considering small screens, input devices, download delays, and
design and compatibility of mobile sites

• Mobile browser-based access to SharePoint data

• Single sign in for user and forced logout based on timeout for security

• Highly customizable layout to synchronize usability with business objective along with business
collaboration capabilities

• Extended search for user provides contextual information accessibility

• RSS feeds to alert users on SharePoint workflow changes and also one user can sync RSS feeds via
mobile and Outlook Web Access on an SSL Portal

• Mobile SharePoint dashboards

• Mobile business intelligence through Excel services

Search

Delivering contextual information to
all business stakeholders is a key
driver for all enterprises.

Our recent implementations have
been focused on optimization of
Microsoft Search Family for filtering
information chaos out of your High-end Search
organization.
Fast, easy and powerful Comprehensive Intranet
Delivered through
search for free!! Search
SharePoint

The following are values which allow Microsoft Search Family

your intranet to be agile –

• Common Framework for UI
• Social search features and
integration
• Logical content processing
• Enterprise scale search
capability

FAST for SharePoint
Users &
Search Centers

• Can work with SharePoint meta-data Content
• Can work with people preferences Connectors
SharePoint SharePoint APIs
• Search history FAST

Document
Indexing Search Query & Result
Processing

Administration

Example of conversational search

• Search can be refined based on metadata from
SharePoint
• Enable enrichment of metadata based on entity
extraction
• Facilitates managed properties to be used as search
refiners
• Easy configuration of refinement web parts for
displaying new refiner
• Building search driven applications

Advanced Content Processing Out-of-the-Box

•Configurable content processing pipeline
Automatically transform process and content

•Robust linguistic support

Over 80 languages support
45 languages with advanced linguistic features

•Property extraction to create new metadata –
Prebuilt extractor: Person, Location, Company
Generic Extractor
Rich extensibility

Taxonomy, Metadata & Term Sets
In SharePoint 2007, managing taxonomy was a huge blind spot but thanks to enhanced information storage and
retrieval, SharePoint 2010 facilitates a whole new approach of managed metadata.

Managed Metadata = Taxonomy + Folksonomy

Managed Metadata Framework Features –

 Term Synonyms
 Multi-lingual SharePoint 2010
 Taxonomy management Managed Metadata
 Term Description Services
 Security Term Store
 User Feedback Content Type Hub One term store per shared
Application
 Social Tagging
Group (s)
Content Types
Multiple per term store

Term Set (s)
Multiple term sets per group
Document Set
Term (s)
Synonyms, descriptions, translations
Content
Organizer

Taxonomy, Metadata, & Term Sets
Creating Central Taxonomy:
• SharePoint 2010 facilitates the creation of central taxonomy for
standardized metadata across the organization and ensure enhanced
information availability
• Creation and accessibility of central taxonomy is defined in the term
store management tool; the access of central taxonomy is available
Group
either from central administration or from site settings but the
permissions are defined within the term store itself Term Set
• Example – The accompanying illustrations show an example of one
hospital intranet taxonomy

Adding site columns - making terms
available for use:
• SharePoint 2010 allow for adding
site columns to make the terms
available for use Terms
• The ‘Fill in’ option enables the
author to add terms into taxonomy

Taxonomy, Metadata, & Term Sets
The end user experience – type ahead, synonyms, picker
to choose

• After having metadata side column when a user is
tagging a document in an appropriate library they can
get a ‘type-ahead’ experience where suggestions will be
derived from the allowed terms
• Use of picker to choose a tag when user don’t know the
first letter

The end user experience – approval of new terms, tagging
metadata from Office 2010 applications

• Content authors can tag metadata fields natively from
within Office 2010 applications if they so desire.
• Folksonomy approval to allow users adding new terms to
the taxonomy.

Workflows SharePoint 2010
Workflow

Associations –
§ List
Various kinds of workflows are available on § Libraries
§ Content Types
SharePoint 2010 and custom workflows can be § Sites

developed by using ‘SharePoint Authoring
Tool’. Use of ‘SharePoint Authoring Tool’ for
In-built Workflow
customized workflow is dependent on the
workflow type and complexity. The following
§ SharePoint Designer
§ Approval
2010
§ Three state
are the available work flows in SharePoint 2010 § Collect Feedback
§ Visio 2010
§ Visual Studio 2010
– §
§
Collect Signature
Deposition Approval
§ InfoPath forms

§ Issue Tracking Customized
Workflow
Approval
§ Translation Management
 (Authoring Tools)
 Collect Feedback
 Collect Signatures
 Disposition Approval
 Issue Tracking Workflow
 Translation Management Life-cycle
Development
 Three-state (only available out-of-the- Termination
Types of
box workflow in SharePoint Forms
Foundation 2010) § Association Deploy
Completion
§ Initiation
§ Task Completion
§ Modification
Execution Association

Workflows
Built-in Workflows e.g. – Approval Workflow
Below are the steps to add a workflow to the SharePoint list or
library –
 Flexibility of changing workflow attributes
 Initiate workflow either from SharePoint or from
Microsoft Office 2010
 Automatic assignment of task to the first participant
 Email alerts for all participants one at a time or multiple
participants at the same time
 Flexibility of setting up serial as well as parallel
workflows
 Availability of user profile data bounded with workflow
properties

InfoPath Forms and SharePoint Workflows
 InfoPath Designer 2010 – is used to create form templates. Form templates
define the data structure, appearance, and behavior of a form.
 InfoPath Filler 2010 – is used to fill out forms that are based on form
templates created in InfoPath Designer.
 InfoPath Forms Services – enables forms to be rendered in the Web browser.
It is available as an Enterprise feature of SharePoint Server 2010.

Workflows
Site
SharePoint Designer 2010 workflows Workflows
• Robust ‘no code’ solution
• Allow for customization of the out-of-the- Reusable
box workflow Workflows
• Provide site workflows and reusable
workflows

• Facilitate setting up parallel steps of a specific
workflow

• After the creation of the workflow, workflow
designer facilitates the structuring of the
conditions, actions, and steps in the workflow

• Task designer allow for task process level
customization

Workflows

Workflow actions available in SharePoint Designer 2010 Approval Actions
Assign Item For Approval You can start a new approval
The following actions are available out-of-the-box with workflow instance on this item
the SharePoint Designer 2010 tool – General Task Process You can start a new feedback
workflow instance on this Item
 Core actions – lists the most commonly-used actions Core Actions
in a workflow Add a comment Similar to “Log to History List”
 Document set actions – actions in this category are Set Workflow Status You can use this action to set a
pertinent to a document set custom workflow status column
 List actions – this category of actions performs List Actions
operations on the list items Declare Reports Used to declare an item/document as
 Relational actions – actions in this category enables record for records management
you to use the relationship between a user and user’s Inherit List Item Parent With this action you can set the
manager Permission permission to inherit from its parent
 Task actions – actions in this category are pertinent to list or folder
task items Remove List Item Permission This action clears all permissions set
 Task behavior actions – appears only when you on the list
customize tasks in pre-built workflow actions such as Replace List Item Permission This action deletes all the permissions
start approval process, start feedback process, etc. on the list
Undeclare Record
 Utility actions – actions in this category can be used See note on ‘Declare Record”
Relational Actions
to extract information from text strings
Look Up Manager of a User This action will look at a user’s profile
and return that user’s manager from
within their profile

Dashboards

SharePoint 2010 includes powerful
business insight capabilities which
further facilitate different levels of
analytics and business intelligence to Organizational BI

improve organizational efficiency. The It’s a set of tools which align
digital dashboard of SharePoint individual user to different
workgroups with the organizational
enhances the visual display of your goals and matrices by connecting the
user with corporate data.
important data and analytics as per
your need through following services – Community BI Personal and Self-service BI
Personal or Self Service BI
Facilitates information need for information is delivered when
Excel Services collaborative decision making individual user need information in

Visio Services
desire format

Performance Point Services Excel Services Visio Services Performance Point Services Report Builder Reporting Services

Report Builder
Reporting Services SQL ServerReporting Services SQL Server Integration Services SQL Server Analysis Services

Dashboards
 SharePoint is an ideal platform for designing,
implementing and delivering Business Intelligence
solutions

 Provides out-of-the-box integration with SQL Server
reporting and analysis services

 Performance Point services to consume dashboards that
are published by analysts

 Provides out-of-the-box templates for implementing
reporting dashboard

 Provides web parts for KPIs and data views that can be
used to configure personalized dashboards for different
roles

 Integrates with Excel services to render Excel based
reports online in a secure fashion

 Augments the reports with functionalities such as
collaboration, workspaces, self-service, metadata, and
others.


SharePoint 2010 provides administrators and users with performance analysis and
optimization tools that ensures minimal downtime and quick access times. This ensures
that periodic performance issues can be addressed effectively.
SharePoint 2010 provides set of evaluation tools like –
§ Event Viewer – evaluate applications to understand their underlying behavior and
identify errors and warnings to investigate system events before, during, and after a
performance incident.
§ Dump File Analysis – understand low-level information about critical system errors
memory dumps by utilizing an advanced troubleshooting for analysis of dump files.
§ System Monitor – Utilize the information obtained from tools like event viewer and
dump file to establish performance baseline, tracking trends, and compiling data on
resulting performance after making changes
§ SQL Server profiler – SharePoint works extensively with SQL servers and it becomes
imperative to analyze performance aspects such as query times, stored procedure
run times, and deadlocks.
§ Leverage other SharePoint 2010 tools like Log Parser and Fiddler to improve the
performance of intranets across the enterprise.

As part of performance optimization, several series of actions need to be undertaken leading to page
load times of sub-second performance. The following are some of the steps that can be taken -
§ Utilizing various performance optimization tools such as Event Viewer, Log Parser, and Dump
file analysis to identify performance hits. Identification of performance shortcomings
allowed easier application of optimization initiatives
§ Carrying out SharePoint Caching to optimize space and storage usage. As a part of the
caching process site caching, web part coding caching and BLOB caching were carried out to
ensure that the space constraints were addressed
§ Consolidating Cascade Style Sheets (CSS) to group multiple web parts. This ensured that
multiple web parts in a single page were consolidated under a single CSS
§ Image optimization to manage the image formats and ensure that size implications of
images were overcome to improve performance
§ Search indexing and crawling was rescheduled to improve the search relevance and
performance. Crawling was rescheduled to night instead of the previous day crawling and
indexing. This was in addition to cleaning of unwanted web applications and server
hardening

Intranets 2011 – Reference Road Map

Consolidated Work Place

Monitor user acceptance and support

Work Enhancement External Site Integration

Create a single source for user to carry Obtain feedback and Statistics to enhance the
growth of the intranet
out the daily functions
Advanced System Integration to extend ERP
Design and Integrate applications to
and CRM
User Evaluation & Integrating Formal with Informal optimize user efficiency

Analyzing end user need of information Integrate mobile component to provide
3
access all the time
Plan and design social application
Team sites and collaboration
Development of governance and UAT
SharePoint composites, customized
Providing informal tools and applications as a part
workflows and BI applications
of formal infrastructure 2
Enhance knowledge management and foster ideas

Implementation of governance tools, policies and
procedures
1

Thank You
Optimus BT,
2550 Northwinds Parkway,
Suite 140, Alpharetta GA 30009, USA
Phone: (770) 569 1240
Fax: (770) 569 1242
Email: info@optimusbt.com
Web: www.optimusbt.com
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Good to Great Intranets: A Review of SharePoint 2010 features for Intranets

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Good to Great Intranets: A Review of SharePoint 2010 features for Intranets