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PROFESSIONAL GOLF CLUBS AT DOWN TO EARTH PRICES


Sales & Marketing Webinar
  with Rob Altomonte, VP Marketing, Hireko Golf
                        &
    Guest Panelist Gary Johnson, Condor Golf
           Tony Salas, Clubs-N-Cues
          Rick Terzia, TNT Custom Golf

         Thursday September 17, 2009
                2-3PM Eastern Standard Time

               Audio settings are set on listen only.
  Please post questions in the upper right hand corner Chat box.
       Question & Answer period will be at end of webinar.
                      www.hirekogolf.com
                          800 367-8912
How To Make Money Selling Hireko Golf Clubs
                Goals Of Sales & Marketing Webinar

I. Hireko Extra Income Program

II. Chairmen Club

III.   Sales & Marketing Overview
       Truth vs Perception
       Value Propositions
       Hireko Category Leader
       Market Segments
       Lead Generation

III.   3 Case Studies
       Gary Johnson - Condor Golf
       Rick Terzia - Clubs-N-Cues
       Tony Salas - TNT Golf

                                                     2
Audience Survey
         Who’s here?
         • Clubmaker
           • Retailer
         • Distributor
• Hireko Extra Income Member
      • Golfing Enthusiast


                               3
HIREKO EXTRA INCOME PROGRAM
         Play Golf. Sell Clubs. Earn Money.
What is the Hireko Extra Income Program?
The program allows you to make 20% commission selling Hireko custom
golf clubs to your families, friends or co-workers in your spare time.

How does the program work?
1. Fill out the online application.
2. You will be given unique coupon code ID.
3. Sell off our our free 152 page catalog or website.
4. Enter coupon code ID online when sale is made so we can track your
   sales.
5. Earn 20% commission in your spare time!
 And best of all, the program requires no up front investment!

                                                                        4
HIREKO CHAIRMEN CLUB
What is the Hireko Chairmen Club Program?
The Chairmen Club was created to reward our best customers!... YOU
MAY ALREADY QUALIFY!

How Do I Qualify?
• You automatically qualify if you have a current Federal Tax ID# or
  Resell number.
• If not, you must have annual Hireko purchases of $1500+.

How does the program work?
1. Fax your Federal ID or Resell # to 888-367-8912
2. Once approved our website will automatically show you the new
   lower Chairmen Club pricing.
3. Order online, by phone, fax or email at support@hirekogolf.com

                                                                       5
HIREKO CHAIRMEN CLUB
What Are The Advantages Of The Hireko Chairmen Club?

• Additional Price Discounts Off The Already Low MSRP Price.

• The Lowest M.A.P. ( Minimum Advertise Price) Allowed By
  OEM Shafts & Grips Manufacturers.

• We’ll Build Custom Clubs For You As Low As $3.95 Per Club!

• First To Be Notified Of New Products & Developments.

• Receive Exclusive Email Specials.

                                                            6
HIREKO CHAIRMEN CLUB
Chairmen Club Assembly Program
To busy to build clubs? Let us do it for you!
                                          Chairmen Club Assembly Costs
We will:                                  • Assembled Wood $4.80
                                          • Assembled Iron $3.95
• Install grips
                                          • Assembled Putter (With Straight Shaft) $3.95
• Clean clubs                             • Assembled Putter (With Curve Shaft) $5.60
• Install protective bags on every club
• Custom build any club to your exact specifications

How Does The Assembly Program Work?
All You Have To Do Is 3 Easy Steps:
1. Custom Fit Your Customer With The Appropriate Clubhead, Shaft & Grip.
2. Call 1-800-367-8912 and say you are Chairmen’s Club Member and would
   like to make an Assembly Program order.
3. Sit back and wait for your custom made clubs to arrive at your door step!

                                                                                       7
Marketing
 THE CENTRAL Function in a Business!
  “Marketing is not a battle of products, it is a battle of
perceptions...it is the manipulation of those perceptions.”
                   - Al Ries, Jack Trout


      And perception is molded through:
   Promotion Without it, no one knows you’re there
 Positioning Without it you don’t know where you are
    Product Without it you don’t know what to sell
          Price You don’t know what to charge
                                                              8
The Best Product Doesn’t Win
We must change the prospects perception of Hireko products.

                     THE TRUTH
     • Perform equal if not better performance than OEM’s
      • Hireko Clubs are custom made, not mass produced
    • Possess incredible value, cost half the price of OEM’s
       • Over 1,500 independent online customer reviews
           • 5 star reviews by Golf Digest, Golf Tips,
                Golf Illustrated & Worldgolf.com
               • Clubheads are all original designs
       • Robust & Superior Technical Service, Education
                 • Personalized customer service
                                                               9
THE PERCEPTION
        (by those unfamiliar with our products)
                     • A follower, not a leader
        • Clubs can’t be that good since no tour presence
        • Not a big name brand therefore inferior quality
          • Prices too low, they must be cutting corners


Our marketing goal is to convince prospects of Hireko’sunique
  & innovative designs, high quality, value, custom fitting
                    and technical service.



                                                            10
Before we can convince the prospect you must first have a clear
                     VALUE PROPOSITION
What is the Value Proposition?
The benefit your customer receives upon purchasing your product or service.
Defines who you are in one brief sentence. Needs to be strong, convincing & ver-
ifiable.

Hireko
Professional Golf Clubs at Down To Earth Prices

Condor Golf
Home of the affordable custom fit golf club

Clubs-N-Cues
Quality craftsmanship is par for the course

Mary Kay Cosmetics
To give unlimited opportunity to women

Merck
To preserve and improve human life
                                                                             11
Make a point of having a written
                  Value Proposition immediately!
          It will define the rest of your marketing plan.
                    and remember:
“IT IS BETTER TO BE FIRST THAN IT IS TO BE BETTER”
“IF YOU CAN’T BE FIRST IN A CATEGORY, SET UP A NEW
          CATEGORY YOU CAN BE FIRST IN!”
                          - Al Ries & Jack Trout



People don’t remember whose second.
We must get into the prospect’s mind first!
Dell          First in direct to consumer computer sales
Apple         First to mass market a portable MP3 Player
Coca-Cola     First to mass market soft drinks


                                                            12
AGAINST THE COMPETITION HIREKO IS THE HANDS DOWN WINNER
              IN 11 OF 14 VITAL CATEGORIES.




                                                    13
Hireko was rated BEST VALUE in
        Golf Digest 2009 Hot List Issue!

Hireko is the online golf club component and custom club
VALUE leader. What better category to be #1 in during
                     these recessionary times?

What does the Hireko Brand Represent? And what does your brand
represent? Are you #1 in any category in your area?
1.   Value
2.   High Quality - Cutting Edge Design & Proven Performance
3.   Broad Selection
4.   Superior Technical Expertise
5.   Custom fitting
                                                               14
EVIDENCE
• Prospects don’t want marketing fluff anymore. They want proof that your
  brand will perform as advertised.

• When speaking to customers, always talk about value,
  quality and VERIFIABLE EVIDENCE
       Evidence That Hireko Is The Golf
    Component & Custom Club Value Leader:
•   Golf Digest - XK Irons Rated “Best Value” in 2009 Hot
    List
•   Golf Tips - Caiman Driver rated “Best Driver Under
    $100”
•   WorldGolf.com - “If you’re looking for a set of clubs
    that will perform better than your 401(K) (and will
    likely hold their value better too), Hireko is worth a
    look.”
•   1,500 user reviews - most 4 and 5 stars
•   25th Anniversary - HISTORY & DEPENDABILITY!                             15
When Communicating With Prospects
                     (be it in person, online or print):
•   Make a Compelling Case - Present yourself as the solution!
•   Dump the puffery that anyone can claim
•   Always present EVIDENCE that Hireko is the #1 Custom Golf
    Club Value Leader!

    “It all comes down to how much you want to invest in your game and
whether your clubs need brand awareness or if you are primarly concerned
        that the club work the best for you at the best possible price.”
                        - Technical Director Jeff Summitt




                                                                           16
This just written by Golf Digest
Equipment Editors Mike Stachura:

“But your sentiment about new equip-
ment lust certainly gives me pause.
Do golfers even have that sense any
more? That rabid enthusiasm and powerful (though groundless) hope in
the game-saving salvation of a new ball or driver or set of irons has been
seriously called into question by the industry’s sales trend. By one esti-
mate, nearly 50 percent of the drivers purchased today go for less than
$200. The highest consumer interest these days is in drivers at this price
point and in irons at the sub-$500 price point. Look at how much traction
for instance Callaway has gained with its X-18R iron set for about $400.
Which all says to me, of course, that golfers are still juiced about getting
new game-saving products, provided they pay half price.”


                                                                          17
Target Marketing
One Promotion Message Does Not Fit All Audiences
• Trying to hit all at once will hit no one
• Focus on one target at a time
• Kept target, message clear Who Shall I Target?

Potential Golf Markets to Target In Your Area
• Seniors • Juniors • Ladies • Mid-High Handicappers
• Low Handicappers

Hireko has a brand line specifically matched for each segment!

•   Seniors                   Acer
•   Juniors                   Acer and Daisy Junior Line
•   Ladies                    iBella
•   Mid - High Handicappers   Acer, Power Play
•   Low Handicappers          Dynacraft
                                                             17
HOW DO I GO AFTER A SEGMENT?

               LEAD GENERATION
         What are the different tactic to generate quality leads?
• Public Relations         • Flyers & Brochures
• Events/Trade Shows/      • Cold calling              • Networking
  Sponsoring               • Article writing           • Press Releases
• Website                  • Contests                  • Social Media
• Blog                     • Coupons                   • Search Marketing
• Direct Mailing           • Speaking
• Email Marketing          • Newsletters
• Data Services            • Direct Mail
• Signs                    • Classes/Events teaching
• Referrals                • Listings in phone books
• Word of Mouth              and online
• Paid Ads
                 REMEMBER: MEASURE EVERYTHING!

                                                                            19
What Are Some of the More Succesful Tactics?
Public Relations
Getting local newspapers/magazines to cover your products/services

Event Sponsoring - Very Successful & Inexpensive!
• Kiwanis, Rotary clubs, Chamber of Commerce
• Local pga chapter
• Local Driving Range/Golf Courses- long drive contests and closest to pin
• Booth at local golf shows
• Local high school/university teams

Websites
    • Every business should have one! FREE http://sites.google.com/
    • Customers need to find you! Even if you only have one page!
    • Keep it simple and clean
    • Keep it up to date-out of date is almost as bad as none at all
    • Hireko customer website examples:
        • Condorgolf.com • Allforgolf.com • Heritagegolf.com
        • Pattongolf.com                                                     20
Direct Mailing
• Expensive to print and mail. Postcards have mixed results.
• Best to direct mail to existing customers with coupons, specials, etc instead of
    prospecting.

Email Marketing
Similar to direct but virtually free-build up same way as direct mailing-through
website, existing customers. Newsletters are effective and inexpensive - email/
newsletter services:
   • yahoogroups.com (FREE!)
   • icontact.com
   • constantcontact.com
   • verticalresponse.com

Social Marketing
Facebook, Twitter, Myspace - mixed results, try it, they are free

Blog
Free! Can also make money selling Google Adwords or Affiliate Marketing
                                                                                21
BUT if you do not feed it twice a week it will die.
Online/Phone Book Listings
Online Google listing is Free! www.google.com/local/add
Local customers already search Google for the products and services you offer.
Create a business listing to be sure they find you. Google even allows you to
create coupons and display photos and videos, all for free.

Word of mouth and referrals - The most effective and free!
It’s all about personal service and relationships!
Keep in contact with all customers- you need to be relevant!


TV, Radio, Newpapers
    • TV & Radio expensive, unfocused
    • Newspaper ad prices coming down but still pricey and unfocused

Article Marketing
    • Write articles for local paper getting your name out, local magazine, the
      benefits of custom fitting
    • Gives creditbility                                                        22
Flyers, Brochures - A must!
• Create a simple 4 color tri-fold brochure promoting Hireko and your custom
    building services
• Hand out brochures at your event sponsoring activities


                  Remember the most important
                   sales & marketing tactic is:


      Building Positive
   Personal Relationships!
                      No relationship, no sale.

                                                                               23
Clubmaker Case Study


Owner: Gary Johnson - Condor Golf www.condorgolf.com
phone 623-581-2986

Value Proposition
Condor Golf - Home of the Affordable Custom Fit Golf Club

History
Clubmaker since 1972, has owned driving range and retail store-now
owns retail store

Merchandising
Stricly custom clubfitter, components only, no OEM products

Primary Marketing Effort
Condorgolf.com generates most of sales                               24
Clubmaker Case Study
                           Gary Johnson - condorgolf.com

Successful Marketing Tactics
Word of mouth, event marketing, website, email marketing

Unsuccesful Marketing Tactics
Flyers/Brochures, Radio/TV, Google Adwords, Newspapers, Blog
(couldn’t keep it updated)-had launch monitor, took too much time to fit

Biggest Challenge
Convicing golfers value of custom fitting

Reason for Success
PERSONAL SERVICE & Relationship Building #1
“I Tell People What They Need & Don’t Need!” He even will personally
deliver the clubs to the customers doorstep

Succesful Promotion in 2009
                                                                       25
Buy 1 club, if buy set then 1st club gets deducted from set price
Clubmaker Case Study
Clubs-N-Cues
Owner: Tony Salas
Clubs-N-Cues.com ph 360-349-3493

Value Proposition
Clubs-N-Cues - Quality craftsmanship is par for the course

History
Has owned retail shop and miniature golf shop, now operates out of home
part-time

Merchandising
Strictly custom clubfitter, components only, no OEM products

Primary Marketing Effort
Strong relationship with 3 local courses, repair business           26
Clubmaker Case Study
Clubs-N-Cues.com ph 360-349-3493

Successful Marketing Tactics
Event marketing, long drive contests, closet to pin, brochures, strong re-
pair business, word of mouth, newspapers during Christmas season, some
radio station (bartering with product)

Unsuccesful Marketing Tactics
Print marketing, website, email marketing

Biggest Challenge
Glut of local custom clubmakers - Also, convicing golfers value of custom
fitting, components vs OEM’s

Reason for Success
PERSONAL SERVICE & Relationship Building #1, club repair business

Future Goals                                                           27
Work full time with clubmaking van, mobile fitting center
Clubmaker Case Study
Owner: Rick Terzia
TnT Custom Golf www.tntgolf.net
ph 706-863-2011

Value Proposition
Custom Golf Fitting Studio Provides Custom Club Solutions

History
For 12 years was a part-time clubmaker, for the past 8 years is full-time
with a retail shop in Augusta, GA

Merchandising
Strictly custom clubfitter, components only, no OEM products

Primary Marketing Tactic
                                                                        28
Most sales come from website tntgolf.net/
Clubmaker Case Study
www.tntgolf.net ph 706-863-2011

Successful Marketing Tactics
website, Public Relations (received excellent coverage in articles written
in newspaper Augusta Chronicle), Television Ads (ESPN, Golf Channel),
has launch monitor and spends as long as it takes to custom fit

Unsuccesful Marketing Tactics
Print marketing, newspaper, radio, yellow pages, postcards, coupons

Biggest Challenge
Telling golfers that custom-fitting even exists! Also convincing them the
benefits of custom fitting vs off the rack OEM clubs

Reason for Success
PERSONAL SERVICE & Relationship Building #1, “People buy from
people they like!”, “We’re not selling clubs, we’re selling a service”

Future Goals
Spend more ad dollars on local Golf Channel, expand retail shop          29
PROFESSIONAL GOLF CLUBS AT DOWN TO EARTH PRICES


     THANK YOU FOR ATTENDING!
A link pointing you to today’s webinar will be emailed to you in a few hours.


                     Rob Altomonte, VP Marketing
                       raltomonte@hirekogolf.com
                     Technical Support 800 942-5872
                          www.HirekoGolf.com
                           Sales 800 367-8912

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Hireko Golf Sales and Marketing Webinar

  • 1. PROFESSIONAL GOLF CLUBS AT DOWN TO EARTH PRICES Sales & Marketing Webinar with Rob Altomonte, VP Marketing, Hireko Golf & Guest Panelist Gary Johnson, Condor Golf Tony Salas, Clubs-N-Cues Rick Terzia, TNT Custom Golf Thursday September 17, 2009 2-3PM Eastern Standard Time Audio settings are set on listen only. Please post questions in the upper right hand corner Chat box. Question & Answer period will be at end of webinar. www.hirekogolf.com 800 367-8912
  • 2. How To Make Money Selling Hireko Golf Clubs Goals Of Sales & Marketing Webinar I. Hireko Extra Income Program II. Chairmen Club III. Sales & Marketing Overview Truth vs Perception Value Propositions Hireko Category Leader Market Segments Lead Generation III. 3 Case Studies Gary Johnson - Condor Golf Rick Terzia - Clubs-N-Cues Tony Salas - TNT Golf 2
  • 3. Audience Survey Who’s here? • Clubmaker • Retailer • Distributor • Hireko Extra Income Member • Golfing Enthusiast 3
  • 4. HIREKO EXTRA INCOME PROGRAM Play Golf. Sell Clubs. Earn Money. What is the Hireko Extra Income Program? The program allows you to make 20% commission selling Hireko custom golf clubs to your families, friends or co-workers in your spare time. How does the program work? 1. Fill out the online application. 2. You will be given unique coupon code ID. 3. Sell off our our free 152 page catalog or website. 4. Enter coupon code ID online when sale is made so we can track your sales. 5. Earn 20% commission in your spare time! And best of all, the program requires no up front investment! 4
  • 5. HIREKO CHAIRMEN CLUB What is the Hireko Chairmen Club Program? The Chairmen Club was created to reward our best customers!... YOU MAY ALREADY QUALIFY! How Do I Qualify? • You automatically qualify if you have a current Federal Tax ID# or Resell number. • If not, you must have annual Hireko purchases of $1500+. How does the program work? 1. Fax your Federal ID or Resell # to 888-367-8912 2. Once approved our website will automatically show you the new lower Chairmen Club pricing. 3. Order online, by phone, fax or email at support@hirekogolf.com 5
  • 6. HIREKO CHAIRMEN CLUB What Are The Advantages Of The Hireko Chairmen Club? • Additional Price Discounts Off The Already Low MSRP Price. • The Lowest M.A.P. ( Minimum Advertise Price) Allowed By OEM Shafts & Grips Manufacturers. • We’ll Build Custom Clubs For You As Low As $3.95 Per Club! • First To Be Notified Of New Products & Developments. • Receive Exclusive Email Specials. 6
  • 7. HIREKO CHAIRMEN CLUB Chairmen Club Assembly Program To busy to build clubs? Let us do it for you! Chairmen Club Assembly Costs We will: • Assembled Wood $4.80 • Assembled Iron $3.95 • Install grips • Assembled Putter (With Straight Shaft) $3.95 • Clean clubs • Assembled Putter (With Curve Shaft) $5.60 • Install protective bags on every club • Custom build any club to your exact specifications How Does The Assembly Program Work? All You Have To Do Is 3 Easy Steps: 1. Custom Fit Your Customer With The Appropriate Clubhead, Shaft & Grip. 2. Call 1-800-367-8912 and say you are Chairmen’s Club Member and would like to make an Assembly Program order. 3. Sit back and wait for your custom made clubs to arrive at your door step! 7
  • 8. Marketing THE CENTRAL Function in a Business! “Marketing is not a battle of products, it is a battle of perceptions...it is the manipulation of those perceptions.” - Al Ries, Jack Trout And perception is molded through: Promotion Without it, no one knows you’re there Positioning Without it you don’t know where you are Product Without it you don’t know what to sell Price You don’t know what to charge 8
  • 9. The Best Product Doesn’t Win We must change the prospects perception of Hireko products. THE TRUTH • Perform equal if not better performance than OEM’s • Hireko Clubs are custom made, not mass produced • Possess incredible value, cost half the price of OEM’s • Over 1,500 independent online customer reviews • 5 star reviews by Golf Digest, Golf Tips, Golf Illustrated & Worldgolf.com • Clubheads are all original designs • Robust & Superior Technical Service, Education • Personalized customer service 9
  • 10. THE PERCEPTION (by those unfamiliar with our products) • A follower, not a leader • Clubs can’t be that good since no tour presence • Not a big name brand therefore inferior quality • Prices too low, they must be cutting corners Our marketing goal is to convince prospects of Hireko’sunique & innovative designs, high quality, value, custom fitting and technical service. 10
  • 11. Before we can convince the prospect you must first have a clear VALUE PROPOSITION What is the Value Proposition? The benefit your customer receives upon purchasing your product or service. Defines who you are in one brief sentence. Needs to be strong, convincing & ver- ifiable. Hireko Professional Golf Clubs at Down To Earth Prices Condor Golf Home of the affordable custom fit golf club Clubs-N-Cues Quality craftsmanship is par for the course Mary Kay Cosmetics To give unlimited opportunity to women Merck To preserve and improve human life 11
  • 12. Make a point of having a written Value Proposition immediately! It will define the rest of your marketing plan. and remember: “IT IS BETTER TO BE FIRST THAN IT IS TO BE BETTER” “IF YOU CAN’T BE FIRST IN A CATEGORY, SET UP A NEW CATEGORY YOU CAN BE FIRST IN!” - Al Ries & Jack Trout People don’t remember whose second. We must get into the prospect’s mind first! Dell First in direct to consumer computer sales Apple First to mass market a portable MP3 Player Coca-Cola First to mass market soft drinks 12
  • 13. AGAINST THE COMPETITION HIREKO IS THE HANDS DOWN WINNER IN 11 OF 14 VITAL CATEGORIES. 13
  • 14. Hireko was rated BEST VALUE in Golf Digest 2009 Hot List Issue! Hireko is the online golf club component and custom club VALUE leader. What better category to be #1 in during these recessionary times? What does the Hireko Brand Represent? And what does your brand represent? Are you #1 in any category in your area? 1. Value 2. High Quality - Cutting Edge Design & Proven Performance 3. Broad Selection 4. Superior Technical Expertise 5. Custom fitting 14
  • 15. EVIDENCE • Prospects don’t want marketing fluff anymore. They want proof that your brand will perform as advertised. • When speaking to customers, always talk about value, quality and VERIFIABLE EVIDENCE Evidence That Hireko Is The Golf Component & Custom Club Value Leader: • Golf Digest - XK Irons Rated “Best Value” in 2009 Hot List • Golf Tips - Caiman Driver rated “Best Driver Under $100” • WorldGolf.com - “If you’re looking for a set of clubs that will perform better than your 401(K) (and will likely hold their value better too), Hireko is worth a look.” • 1,500 user reviews - most 4 and 5 stars • 25th Anniversary - HISTORY & DEPENDABILITY! 15
  • 16. When Communicating With Prospects (be it in person, online or print): • Make a Compelling Case - Present yourself as the solution! • Dump the puffery that anyone can claim • Always present EVIDENCE that Hireko is the #1 Custom Golf Club Value Leader! “It all comes down to how much you want to invest in your game and whether your clubs need brand awareness or if you are primarly concerned that the club work the best for you at the best possible price.” - Technical Director Jeff Summitt 16
  • 17. This just written by Golf Digest Equipment Editors Mike Stachura: “But your sentiment about new equip- ment lust certainly gives me pause. Do golfers even have that sense any more? That rabid enthusiasm and powerful (though groundless) hope in the game-saving salvation of a new ball or driver or set of irons has been seriously called into question by the industry’s sales trend. By one esti- mate, nearly 50 percent of the drivers purchased today go for less than $200. The highest consumer interest these days is in drivers at this price point and in irons at the sub-$500 price point. Look at how much traction for instance Callaway has gained with its X-18R iron set for about $400. Which all says to me, of course, that golfers are still juiced about getting new game-saving products, provided they pay half price.” 17
  • 18. Target Marketing One Promotion Message Does Not Fit All Audiences • Trying to hit all at once will hit no one • Focus on one target at a time • Kept target, message clear Who Shall I Target? Potential Golf Markets to Target In Your Area • Seniors • Juniors • Ladies • Mid-High Handicappers • Low Handicappers Hireko has a brand line specifically matched for each segment! • Seniors Acer • Juniors Acer and Daisy Junior Line • Ladies iBella • Mid - High Handicappers Acer, Power Play • Low Handicappers Dynacraft 17
  • 19. HOW DO I GO AFTER A SEGMENT? LEAD GENERATION What are the different tactic to generate quality leads? • Public Relations • Flyers & Brochures • Events/Trade Shows/ • Cold calling • Networking Sponsoring • Article writing • Press Releases • Website • Contests • Social Media • Blog • Coupons • Search Marketing • Direct Mailing • Speaking • Email Marketing • Newsletters • Data Services • Direct Mail • Signs • Classes/Events teaching • Referrals • Listings in phone books • Word of Mouth and online • Paid Ads REMEMBER: MEASURE EVERYTHING! 19
  • 20. What Are Some of the More Succesful Tactics? Public Relations Getting local newspapers/magazines to cover your products/services Event Sponsoring - Very Successful & Inexpensive! • Kiwanis, Rotary clubs, Chamber of Commerce • Local pga chapter • Local Driving Range/Golf Courses- long drive contests and closest to pin • Booth at local golf shows • Local high school/university teams Websites • Every business should have one! FREE http://sites.google.com/ • Customers need to find you! Even if you only have one page! • Keep it simple and clean • Keep it up to date-out of date is almost as bad as none at all • Hireko customer website examples: • Condorgolf.com • Allforgolf.com • Heritagegolf.com • Pattongolf.com 20
  • 21. Direct Mailing • Expensive to print and mail. Postcards have mixed results. • Best to direct mail to existing customers with coupons, specials, etc instead of prospecting. Email Marketing Similar to direct but virtually free-build up same way as direct mailing-through website, existing customers. Newsletters are effective and inexpensive - email/ newsletter services: • yahoogroups.com (FREE!) • icontact.com • constantcontact.com • verticalresponse.com Social Marketing Facebook, Twitter, Myspace - mixed results, try it, they are free Blog Free! Can also make money selling Google Adwords or Affiliate Marketing 21 BUT if you do not feed it twice a week it will die.
  • 22. Online/Phone Book Listings Online Google listing is Free! www.google.com/local/add Local customers already search Google for the products and services you offer. Create a business listing to be sure they find you. Google even allows you to create coupons and display photos and videos, all for free. Word of mouth and referrals - The most effective and free! It’s all about personal service and relationships! Keep in contact with all customers- you need to be relevant! TV, Radio, Newpapers • TV & Radio expensive, unfocused • Newspaper ad prices coming down but still pricey and unfocused Article Marketing • Write articles for local paper getting your name out, local magazine, the benefits of custom fitting • Gives creditbility 22
  • 23. Flyers, Brochures - A must! • Create a simple 4 color tri-fold brochure promoting Hireko and your custom building services • Hand out brochures at your event sponsoring activities Remember the most important sales & marketing tactic is: Building Positive Personal Relationships! No relationship, no sale. 23
  • 24. Clubmaker Case Study Owner: Gary Johnson - Condor Golf www.condorgolf.com phone 623-581-2986 Value Proposition Condor Golf - Home of the Affordable Custom Fit Golf Club History Clubmaker since 1972, has owned driving range and retail store-now owns retail store Merchandising Stricly custom clubfitter, components only, no OEM products Primary Marketing Effort Condorgolf.com generates most of sales 24
  • 25. Clubmaker Case Study Gary Johnson - condorgolf.com Successful Marketing Tactics Word of mouth, event marketing, website, email marketing Unsuccesful Marketing Tactics Flyers/Brochures, Radio/TV, Google Adwords, Newspapers, Blog (couldn’t keep it updated)-had launch monitor, took too much time to fit Biggest Challenge Convicing golfers value of custom fitting Reason for Success PERSONAL SERVICE & Relationship Building #1 “I Tell People What They Need & Don’t Need!” He even will personally deliver the clubs to the customers doorstep Succesful Promotion in 2009 25 Buy 1 club, if buy set then 1st club gets deducted from set price
  • 26. Clubmaker Case Study Clubs-N-Cues Owner: Tony Salas Clubs-N-Cues.com ph 360-349-3493 Value Proposition Clubs-N-Cues - Quality craftsmanship is par for the course History Has owned retail shop and miniature golf shop, now operates out of home part-time Merchandising Strictly custom clubfitter, components only, no OEM products Primary Marketing Effort Strong relationship with 3 local courses, repair business 26
  • 27. Clubmaker Case Study Clubs-N-Cues.com ph 360-349-3493 Successful Marketing Tactics Event marketing, long drive contests, closet to pin, brochures, strong re- pair business, word of mouth, newspapers during Christmas season, some radio station (bartering with product) Unsuccesful Marketing Tactics Print marketing, website, email marketing Biggest Challenge Glut of local custom clubmakers - Also, convicing golfers value of custom fitting, components vs OEM’s Reason for Success PERSONAL SERVICE & Relationship Building #1, club repair business Future Goals 27 Work full time with clubmaking van, mobile fitting center
  • 28. Clubmaker Case Study Owner: Rick Terzia TnT Custom Golf www.tntgolf.net ph 706-863-2011 Value Proposition Custom Golf Fitting Studio Provides Custom Club Solutions History For 12 years was a part-time clubmaker, for the past 8 years is full-time with a retail shop in Augusta, GA Merchandising Strictly custom clubfitter, components only, no OEM products Primary Marketing Tactic 28 Most sales come from website tntgolf.net/
  • 29. Clubmaker Case Study www.tntgolf.net ph 706-863-2011 Successful Marketing Tactics website, Public Relations (received excellent coverage in articles written in newspaper Augusta Chronicle), Television Ads (ESPN, Golf Channel), has launch monitor and spends as long as it takes to custom fit Unsuccesful Marketing Tactics Print marketing, newspaper, radio, yellow pages, postcards, coupons Biggest Challenge Telling golfers that custom-fitting even exists! Also convincing them the benefits of custom fitting vs off the rack OEM clubs Reason for Success PERSONAL SERVICE & Relationship Building #1, “People buy from people they like!”, “We’re not selling clubs, we’re selling a service” Future Goals Spend more ad dollars on local Golf Channel, expand retail shop 29
  • 30. PROFESSIONAL GOLF CLUBS AT DOWN TO EARTH PRICES THANK YOU FOR ATTENDING! A link pointing you to today’s webinar will be emailed to you in a few hours. Rob Altomonte, VP Marketing raltomonte@hirekogolf.com Technical Support 800 942-5872 www.HirekoGolf.com Sales 800 367-8912