2. ADP/TMS Dealer Network Solutions Introductions Presentations/Discussions: Dashboard Solution, Best Practices process, Digital Marketing/Advertising, Ecommerace ADP a Service Provider vs a DMS provider One throat to choke – integration at the OEM level same as the Consolidators… Lithia, AN Reduce redundancies and crossing over of solutions Enterprise agreement-Earn Back/Commissons. Approx $4Mil billing today. Earn back 5 - 10%. The power of one source.
4. Over 1,500 Performance Group members (automotive and non-automotive) Consulting and training for business management, profitability, all aspects of retail sales and fixed operations Data extraction, financial analysis, composites and reporting Under contract to process close to 5,000 financial statements monthly (all DMS providers) 1,600-2,000 automated edits and detailed Business Analyst review Development of standardized financial reporting, charts of accounts, financial statements and electronic data submission webComposite financial analysis and benchmarking solution Composite supplier to National Automobile Dealer Association Current automotive engagements: Honda, Acura, General Motors, Mercedes-Benz, Mazda, Subaru, Volvo/Mack Truck, smart and Suzuki Non-automotive engagements: Sea Ray, Freedom Roads, Recreational Vehicles, Marinas (ABBRA), Motorcycles, Outdoor Sports, Hardware
5. Business Intelligence Benefits Deep experience and expertise regarding Dealer and manufacturer performance drivers Ability to pull data from all Dealer Management Systems, providing daily and real-time updates Data purification and normalization: Common labor operations Electronic edits and Call Center for Dealer data correction Integrating and reporting data from DMS, internal and third-party sources Guided problem-solving and “What if” scenarios Training and consulting expertise in all dealership processes
11. Today’s Customer Experience In this sampling 6 out of 7 of Toyota’s Import competitors had more client interaction This shopping was based on a sampling from 4 regions of 100 stores each brand same market 10
14. Internet Lead Close Rates Increase by 50% when any 4 of the 5 Key Drivers are Experienced by Consumer Ten years ago, many of us debated about what the most effective lead management processes were… Today, we know exactly what drives higher closing ratios based on RDR to Lead Match-Backs combined with customer experience survey data