1. E-Banking Service of SBI Bank
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2. Introduction
Definition:-
•The provision of banking service through electronic channels and
the customer. It can access the data without time and geographical
limitation.
•Combination of the two term Electronic technology & Banking.
•Process by which a customer performs banking transactions
electronically.

3. What is E-banking?
•E-Banking denotes the provision of banking and
related services through extensive use of information
technology.
•Delivery of bank’s services to a customer at his office
or home by using electronic technology.

4. • Development of E-banking
• Advantages of the E-Banking
• Disadvantages of the E-banking

5. Development of E-banking
1980s :
• Rapid development of the Internet
• TCP/IP system (communication system)
• E-commerce

6. Development of E-banking
May 1995 :
•Wells Fargo - the first bank in the world to offer customer
access to their accounts over the internet .
•Allows customer to see their accounts online

7. Development of E-banking
• ICICI was the first bank to initiate the Internet
banking revolution in India as early as 1997 under
the brand name 'Infinity'.
• ICICI Bank kicked off online banking way back in
1996 . But even for the Internet as a whole, 1996 to
1998 marked the adoption phase, while usage
increased only in 1999-due to lower ISP online
charges, increased PC penetration and a tech-
friendly atmosphere.

8. Different services provided under
e-banking
• ONLINE BILL PAYMENT
• SHOPPING
• TICKET BOOKING
• PRE PAID MOBILE RECHARGE
• MARKET WATCH

9. Contd…
• PERSONAL HOME PAGE
• INVESTMENT SERVICES
• ONLINE APPLICATIONS
• PERSONAL UPDADATE

10. SERVICE PROVIDED BY SBI
• Self-account funds transfer across India.
• Third party transfers in the same branch.
• New account opening.
• Demand Draft requests.

11. Contd…
• Standing instructions.
• New Cheque-book request and much more.
• Railway tickets booking.
• Utility bill payments.

12. Contd…
• LIC and other insurance premia payments.
• SBI Mutual funds Investments.
• Remit Subscription to PPF account.
• Credit card dues payments.

13. Contd…
• Deposit your taxes.
• Donations to your religious inspirations.
• Donations to Red Cross and such other organisations.
• Setting up SMS alerts for transaction information.

14. CHANNELS IN E-BANKING
• AUTOMATED TELLER MACHINE (ATM)
• TELE-BANKING OR PHONE BANKING

15. Contd…
• MOBILE BANKING
• INTERNET BANKING

16. Advantages of E-banking
• Benefits for Banks
• Benefits for Small to Medium Businesses
• Benefits for Customers

17. Disadvantages OF E-banking
• A need for customer skill to deal with computers and
browsers.
E.g. Elderly, Housewives → Inconvenient
• Site change it will make the customer have some
confusion or delay.
• Security Risk

18. Benefits for Banks
• Larger customer coverage
• Reducing the costs of operations
• Promoting their services and products
internationally
• Increasing the customer satisfaction and providing a
personalized relationship with customers

19. Conclusion
• E-Banking Enable Better Business Anywhere,
Anytime.
• E-Banking represent a tremendous opportunity in
India.
• However, Factors such as illiteracy in India,
availability of cheaper labor force, reluctance to
change by the existing staff of banks and slow growth
of technology in India are responsible for slow
growth of e-banking in India.

20. Contd…
• Development and acceptance of standards by
financial institutions will clearly have a positive
impact on the level of security achieved by banks and
bank customers.
• Since opportunities foregone are opportunities lost,
the banks have to rise ahead of time so as not to lag
behind in the e-banking era.

21. THANK YOU