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E M O T I O N A N D M O O D S
- 2. EMOTION AND MOODS PRESENTED BY:- RAJESH KUMAR SANTHOSH KUMAR Department of management studies , Pondicherry university
- 3. DEFINITION Emotions are intense feeling that are directed at someone or something . it is short termed and action oriented. Moods are feeling that tend to be less intense than emotions and that lack a contextual stimulus.
- 5. It last longer than emotion
- 6. More general(two main aspect-negative and positive)
- 7. Generally not accompanied by facial expression
- 9. Caused by specific event
- 10. Very brief in duration
- 11. Specific and numerous in nature
- 13. The Functions of Emotions Emotions and Rationality Emotions are critical to rational thought: they help in understanding the world around us. Evolutionary Psychology Theory that emotions serve an evolutionary purpose: helps in survival of the gene pool The theory is not universally accepted
- 14. Sources of Emotions and Moods Day of Week and Time of Day More positive interactions will likely occur mid-day and later in the week
- 15. Contd.. Weather No impact according to research Stress Increased stress worsens moods Social Activities Physical, informal, and epicurean activities increase positive mood Sleep Lack of sleep increases negative emotions and impairs decision making
- 16. Contd.. Exercise Mildly enhances positive mood Age Older people experience negative emotions less frequently Gender Women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions Could be due to socialization
- 17. Emotional Labor An employee’s expression of organizationally desired emotions during interpersonal transactions at work Emotional dissonance is when an employee has to project one emotion while simultaneously feeling another
- 18. Emotional Intelligence A person’s ability to: Be self-aware , Detect emotions in others, and Manage emotional cues and information. Moderately associated with high job performance
- 19. Emotional Intelligence The Conceptual Model Others Self Recognition Regulation Positive impact on others
- 20. Emotional Intelligence Competencies Framework
- 21. Felt vs. Displayed Emotions Felt Emotions: the individual’s actual emotions Displayed Emotions: the learned emotions that the organization requires workers to show and considers appropriate in a given job Surface Acting is hiding one’s true emotions Deep Acting is trying to change one’s feelings based on display rules
- 22. Contd.. Selection – Employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction Decision Making – Positive emotions can increase problem-solving skills and help us understand and analyze new information Creativity – Positive moods and feedback may increase creativity
- 23. Contd.. Motivation – Promoting positive moods may give a more motivated workforce Leadership – Emotions help convey messages more effectively Negotiation – Emotions may impair negotiator performance Customer Service – Customers “catch” emotions from employees, called emotional contagion
- 24. How Can Managers Influence Moods? Use humor to lighten the moment Give small tokens of appreciation Stay in a good mood themselves – lead by example Higher positive people
- 25. Global Implications Does the degree to which people experience emotions vary across cultures? Do people’s interpretations of emotions vary across cultures? Do the norms for are the expressions of emotions differ across cultures? “YES” to all of the above!
- 26. Implications for Managers Understand the role of emotions and moods to better explain and predict behavior Emotions and moods do affect workplace performance While managing emotions may be possible, absolute control of worker emotions is not
- 27. Keep in Mind… Positive emotions can increase problem-solving skills People with high EI may be more effective in their jobs Managers need to know the emotional norms for each culture they do business with
- 28. Case study-Get Emotional In our tech-driven world, it may not seem logical to turn to a 90-year-old greeting card company for lessons on marketing. But the issue isn’t logic, it’s emotion. source:-HBR may 2001by Scott Robinette
- 29. It says… Show that you still care:-. By telling them, “We still care,” it made an emotional connection that earned greater company loyalty. Treat people with dignity:-It is possible to connect with people emotionally by giving them a graceful way to handle the problem. Show that you trust them:-people like to feel that they’re giving something back besides their money, even in a business relationship.
- 32. Feel free to ask questions
- 33. References Organizational behavior by Stephen p. Robbins , eleventh edition Harvard business review may 2001. Organizational behavior by Fred Luthans tenth edition Organizational behavior by Radha Sharma.
Hinweis der Redaktion
- Why is he crying?what make him cry?this is the person who has won the maximum number of granslam.he is a living legend.
- Emotion are reaction to a person (for example seeing a friend at work may make u feel happy) or event(for example dealing with the rude client maymake u feel angry).u show ur emotion when u r “happy about something,angry at someone,afraid of something).Mood in contrast aren’t usually directed at aperson or event.but emotion can turn into mood when u lose focus on the event or object that started the feeling.
- Many specific emotion anger ,fear,sadness,happiness,disgust,surprise.More general-positive and negative affect-that r composed of multiple specific emotions.Positive mood-calm,relaxed,content,happy,exited,alertNegative mood-tense,nervous,stress,upset,sad,depress.
- There r dozan of emotion including anger contempt,envy,frustration,fear,disappointment,disgust,happiness,hate,hope,joy,jealously,love,pride,surprise and sadness.But the six are considered to the universal emotion.the closer any two emotion r to each other on this continum the more likely it is that will people will confuse them.for example, we sometime mistake happiness for surprise but rarely do we confuse happiness and disgust.
- Several studies suggest tthat EI play an important role in job performance.one studies at the characteristic of engineer at lucent technology.who were rated at star by their peers. the researcher conclude that star were better is relating to other.thatis,it is EI, not iq that characterized high performance.Another study looked at the success and failure of 11 americanpresident.fromroosevelt to bill clinton.it was found that the key quality that differentiated the successful(such as roosevelt,kennedy and regan) from the unsucessful(such as carter,johnson and nixon) was EI.
- Selecting positive team membar can have a contagion effect as positive mood tansmit from membar to member.study cricket team found that player happy moods affect the mood of their team membar and also positively influnced their performance.
- YES IN china for example people report experiencing fewer positive and negative emotion than people in other culture and the emotions the emotion they experience are less intense than what other culture report.Yes for example US culture values enthusiasm while the chinese consider negative emotion to be more useful and constructive than do people do people in the united states.YES FOR example serious german shoppers have been turnedoff by wal mart friendly gretter and helpful personnal.anotherexample,muslim sees smiling as a sign of sexual attraction so women have learned not to smile at man.