Training Material

1. NABH(National Accreditation Board For Hospitals and Healthcare Providers) Presented By Rabitha C.R. Administrative Officer II

2. What Is Quality? how good something is. Beautiful or attractive Durable Meeting standards Healthy Value for money OR how much satisfaction the person gets from the service. 2 May 2011 2 National Accreditation Board for Hospitals and Healthcare Providers

3. What is Quality of Care? perform daily to benefit patients without causing harm to them. pay attention use methods that have been tested to be safe, affordable Practice according to set standards. 2 May 2011 3 National Accreditation Board for Hospitals and Healthcare Providers

4. What is Accreditation? External review of the effectiveness of quality system implemented and compliance with the standards prescribed by NABH. Standards are suitable for Indian scenario. 2 May 2011 4 National Accreditation Board for Hospitals and Healthcare Providers

5. What is NABH? National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up to establish and operate accreditation programme for healthcare organizations. 2 May 2011 5 National Accreditation Board for Hospitals and Healthcare Providers

6. NABH Standards 10 chapters 100 standards 514 objective elements Each accreditation standard is a statement of an expectation or requirement which makes it possible to deliver quality care. Objective element are sub components of standards. 2 May 2011 6 National Accreditation Board for Hospitals and Healthcare Providers

7. Standards Patient Centered Standards: 1.Access, Assessment and Continuity of Care (AAC) 2.Care of Patients (COP) 3.Management of Medication (MOM) 4.Patient Rights and Education (PRE) 5.Hospital Infection Control (HIC) 2 May 2011 7 National Accreditation Board for Hospitals and Healthcare Providers

8. Standards contd.. Organization Centered Standards: 6. ContinuousQualityImprovement (CQI) 7. Responsibilities of Management (ROM) 8. Facility Management and Safety (FMS) 9. Human Resource Management (HRM) 10.Information Management System (IMS) 2 May 2011 8 National Accreditation Board for Hospitals and Healthcare Providers

9. Benefits of NABH Accreditation 2 May 2011 9 National Accreditation Board for Hospitals and Healthcare Providers

10. Benefits to the Clients Good health outcomes. Client satisfaction. Value for money. Less frustration. 2 May 2011 10 National Accreditation Board for Hospitals and Healthcare Providers

11. Benefits to Health Providers Health staff become more satisfied with their work. Health workers understand patients better. Information flow among staff is improved. Health staff who perform well are rewarded. 2 May 2011 11 National Accreditation Board for Hospitals and Healthcare Providers

12. Benefits to the Health Institution Patients become more satisfied with the services. More patients may use our services. The environment will become clean and beautiful. The facility will have a good reputation. 2 May 2011 12 National Accreditation Board for Hospitals and Healthcare Providers

13. List of NABH Accredited Hospital in Kerala Malabar Institute Of Medical Sciences,Calicut Kerala Institute of Medical Sciences,Thiruvanathapuram Lakeshore Hospital and Research Centre Ltd.,Kochi Baby memorial Hospital,Calicut Amrita Institute of Medical Sciences,Kochi General Hospital ,Ernakulam. 2 May 2011 13 National Accreditation Board for Hospitals and Healthcare Providers

14. Finally NABH Accreditation 2 May 2011 14 National Accreditation Board for Hospitals and Healthcare Providers

15. THANK YOU “IF WE ARE TRULY COMMITTED TO QUALITY,ALMOST ANY MECHANISM WILL WORK.IF WE ARE NOT,THE MOST ELEGANTLY CONSTRUCTED OF MECHANISMS WILL FAIL.” – Dr. AVEDIS DONABEDIAN 2 May 2011 15 National Accreditation Board for Hospitals and Healthcare Providers