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eMarketing: What’s it all about?  by Rob Stokes
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How do we take advantage of this?
eMarketing:   The process of marketing through a digital medium
 
It all starts with a website
A  hub to drive traffic to
A medium through which you can communicate and build a relationship with your audience
But it can’t just be any old website
You MUST add value to your user’s experience. Before, during and after their visit
Websites are no longer just brochures
They should be built to  attract, convert  and  retain  customers
The average website has about 10 seconds to capture a user before they get bored
Is your website THAT good?
Our web development priorities
1.  Usability  and conversion oriented design
Understand the goals and priorities of your  site and design for your users above all else
Make sure they can find what they want quickly and easily
Drive them towards YOUR desired goals
Copy style:
Allow the reader to get the gist of your message in a few seconds by merely scanning the page
Pyramid style writing
Break up text with bolding, bullets, highlighting, crossheads and  contextual interlinking
Have consistent Calls to Action
Don’t make them think…
Tell people to take the  exact action  you  want them to perform in order to get  the best response
Keep navigation basic, consistent and standardised
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Using Personas: critical for large sites
2. Search Engine Friendliness
2 Billion searches each day
Either you are there, or your competitor is  > you choose
Primary goal: Site must be fully indexable and optimised around a set of well researched key phrases
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Blend 2 or 3 carefully chosen key phrases into a minimum of  250 words on each page
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3. Look and Feel
Very important, BUT the least important consideration in web development
That doesn’t mean ugly sites are OK
Sites must look professional and demonstrate your credibility...
If these two goals are met, the user will be satisfied.
Remember, they are looking to achieve a goal – not look at a piece of artwork.
A quick review of a few of your sites
Plugg October 2009 MnetAfrica.com
Plugg October 2009 MnetAfrica.com
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Plugg October 2009 Big Brother Africa
Plugg October 2009
Big Brother Africa ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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Plugg October 2009 Vuzu.tv
Plugg October 2009
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Monitoring your website’s performance
 
Top stats to keep an eye on
Above all else, conversion rates!
Unique users
Bounce rate
Pages per user
Time spent on site
Traffic Sources
OK, now we have a site that looks good and hopefully converts its visitors, but how do we get these visitors?
There are many options, but the most important is…
Search Engines
67% 8% 12% Google is by far the largest player…
Lots of volume, but why is this important?
Searchers are looking for what your are offering
They WANT to find you!
You cannot get more targeted traffic
So how do we make sure we are found?
Search Engine Marketing
SEM = SEO + PPC Paid vs. Organic
 
 
You don’t need to be a guru to get the basics
Firstly make sure you select the right keywords
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A few keyword selection tools…
SEO Book http://tools.seobook.com/general/keyword/ KW Discovery http://www.keyworddiscovery.com Digital Point http://www.digitalpoint.com/tools/suggestion Word Tracker http://www.wordtracker.com/ Adwords https://adwords.google.com/select/KeywordToolExternal
Then decide where you want to be…
Search Engine Optimisation
 
 
Make sure your site is optimised around your keywords
Then build plenty of high quality, keyword rich links
And this isn’t easy
The best sites inevitably win
So grow links organically
Build a website that offers so much value that people talk about it and link to it naturally
Pay Per Click
But first: Why you can’t ignore SEO:
 
www.quirk.biz
You choose how much you want to pay per click
And how much you want to spend per day
If you manage your campaign properly, you can’t lose money!
www.quirk.biz
Don’t burn your budget early on: Test!
Look for long tail key phrases
Geotarget your adverts
Have a solid call to action in each advert
Don’t send your traffic to your home page, use highly targeted  landing pages
Test, test and test these landing pages
Conversion optimisation
The process of making your website and eMarketing activities as efficient and effective as possible resulting in a direct increase to your ROI
 
 
Test individual pages and paths
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Online Reputation Management
11 million people search for Ryainair
A Ryanair employee comments on a blog…
 
Followed by the official response
 
Then the online community got hold of it
 
Then the newspapers got hold of it
 
 
These powerful sites often linked to this site…
 
And we know how important good links are…
 
“  It takes 20 years to build a reputation, and 5 minutes to ruin it. If you think about that, you will do things differently. ” Warren Buffet
How is online reputation different?
It spreads faster...
…  and the evidence lasts longer
Why is this important?
Because peers are the most trusted source of recommendation Edelman Trust Barometer 2008
People are talking, are you listening?
 
 
What to track?
Brand names
Important staff
Names of specials/packages
Track outgoing communications (PR) by monitoring a piece of unique text
Use the data you gather to build profiles of influencer’s who you can target for future campaigns
Monitoring your online reputation helps you… …  avoid a reputation crisis by informing you quickly …  discover quick and effective new marketing opportunities …  improve customer service through engagement  …  understand your customers’ needs and wants better  …  identify powerful influencers to target with WOM campaigns
OK so you’ve got a good site with lots of traffic and a thriving online community. What’s the most effective way to build long term relationships with these people?
Email Marketing
Use it to build relationships
Not to acquire them
Relationships are built on mutual trust and respect
It costs a HUGE amount for you to acquire a customer
You may as well make the most of them
How do your email newsletters foster this?
Firstly, get personal!
 
Nurture your in-house list
But make it easy to unsubscribe
Use layout to increase readability
Allow users to manage their information and subscription preferences
… and then personalise accordingly
Rather send less often with more relevant content – people will be more likely to listen
Ask yourself what YOU would want from the newsletter as a reader
Does it speak to you?
Or does it speak AT you?
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Thank You www.quirk.biz/DSTV

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eMarketing: What's it all about?

Hinweis der Redaktion

  1. Tourism is the biggest industry on the web
  2. How do we take advantage of this?
  3. eMarketing: The process of marketing through a digital medium
  4. A hub to drive traffic to
  5. A medium through which you can communicate and build a relationship with your audience
  6. But it can’t just be any old website
  7. You MUST add value to your customer’s travel experience. Before, during and after.
  8. Websites are no longer just brochures
  9. They should be built to attract, convert and retain customers
  10. Tourism websites have only 11 seconds to capture the customer on their website or risk them getting bored and going elsewhere
  11. Is your website THAT good?
  12. Our web development priorities: 1.) usability 2.) search engine visibility 3.) design
  13. Usability and conversion oriented design
  14. Design sites for your users above all else
  15. Make sure they can find what they want quickly and easily
  16. Copy style:
  17. Allow the reader to get the gist of your message in a few seconds by merely scanning the page
  18. Pyramid style writing
  19. Break up text with bolding, bullets, highlighting, crossheads and contextual interlinking
  20. Have consistent Calls to Action
  21. Don’t make them think…
  22. Tell people to take the exact action you want them to perform in order to get the best response
  23. Keep navigation basic, consistent and standardised
  24. Don’t distract users with Christmas trees blinking images flashing lights automatic sound scrolling text unusual fonts
  25. One point with one sub point
  26. One point with one sub point
  27. One point with one sub point
  28. Headline here as opposed to title - more explanatory, see wiki for more info
  29. One point with one sub point
  30. One point with one sub point
  31. One point with one sub point
  32. One point with one sub point