Mi fin financial product suite

QUALTECH CONSULTANTS

miFIN
Financial Product Suite

©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
1

Qualtech Consultants
IT Consulting and Services organization set up in 2003 by a group of experienced
financial services and technology professionals. We are headquartered in New Delhi
with services spread across the globe

Need-based
offerings- HQ: New Delhi,
Strong Portfolio India
Products,
of well-known
Solutions, and Clients: India,
Financial
Services – each U.S., U.K., EU,
Services
providing a Vietnam
organizations
different value Strength: 120+
proposition

2

Management Team
Manish Kankani, CEO
• 12 years of experience in Technology Strategy, Execution, and Business Development
• Responsible for the overall growth and direction of the company with primarily involvement in
Strategy and Relationship Management
• Prior work-ex with CitiFinancial
• Experienced in devising technology strategy, and delivering large technology projects in domestic
and international markets
• B. Tech from IIT-Kanpur
Ashish Srivastava, Head Product Development
• 12 years of experience in Technology Strategy and Execution
• Responsible for ensuring Project Delivery and Quality Assurance
• Prior work-ex with the leading Indian Software giant – Infosys
• Has handled medium to large scale development and maintenance projects in US and Asia Pacific
• B.Tech from IIT-Kanpur

Saurabh Chandra, Head Business Development
• 9 years of experience in Technology Strategy, Execution and Sales
• Responsible for Business Development and Relationship Management
• Led multiple country implementations across Consumer Finance and Core Banking systems
• Prior Work-ex with S&C, and Citigroup
• MBA from IIM-Lucknow and B.Tech from IIT-Kanpur
3

Products & Services

Products miFIN: Financial Product Suite

Services IT Consulting Program Management

Product / Solution Evaluation

Product Implementation

IT Services Product Outsourcing

Application Development

Testing Services: Manual & Automation

Offshore Development Center (ODC)

Application Management & Support

Business Intelligence


Partial Client List

ONUS


Sample Case Studies: miFIN

• miFIN: LLM – Loan Origination, Servicing and Collections module for Karvy Finance
– Comprehensive Integrated Technology Platform for Loans as well as Distribution Products
– Implemented multi-product portfolio: LAG, LAP, LAS etc with different workflows for
different products
– Responsible for the entire product implementation lifecycle for the customer from
requirement gathering to UAT to post deployment support
– Customer opted for our solution instead of competitors owing to
• Breadth and Depth of Domain knowledge
• Our focus and credibility in the field of customer service
• Strength of Solution in the area of controls and high volume transaction processing
with features like auto deviation, Receipt and Clearance Uploads, Reconciliation,
Incentive Management etc
– Deployment Platform: WAS and SQL Server on Windows2003 Server

• miFIN: LLM – Customer Acquisition module for a Retail Finance MNC
– The first technology touchpoint for New Loan Application Entry
– 2-way interface for data exchange with the existing Loan Processing System
– Web Based System with central deployment and hub/branch based access
– Implemented Value Added Feature like Dual Data Entry Mechanism
– Deployment Platform: WAS and Oracle on AIX

Client Testimonials

COO, KARVY Financial

“We have an unconventional view of the Indian financial market. Thus, we evaluated
various traditional Loan Systems available in the market on different parameters including
depth and breadth of features. Finally, we selected Qualtech’s miFIN platform and we
are happy we made the right choice. Besides the product, the complete ownership
character of Qualtech assures us that we don’t have to waste quality time over-managing
our IT relationship. Conceptually sound, contextually aware, they have an excellent team.
Highly recommended.”

Head Analytics, Future Capital Holding

“Customer focused, Quality conscious, and agile, Qualtech has delivered whatever it has
promised. The team is very energized and works in highly professional manner apart
from having high understanding /pickup of business logics. Their domain knowledge and
expertise in BI technology is remarkable and services of best standards. They
implemented an enterprise data warehouse for us from strategy to execution and they
made it look easy.”

7

miFIN
Financial Product Suite

8

miFIN –Salient Features
Supports Multiple
Financial
Business
Processes
Automated Lending, Detailed
Accounting Insurance, Cards, Information
Configurable Chart Collections
of A/Cs, Capture
Online Financial Individual and personal
Entries, data capture, income,
Automatic Financial liabilities, KYC norms,
Reconciliation documents etc

miFIN
Highly Financial suite
Configurable
Configurable & Workflow
scalable to help business map
Dynamic business
its business process
parameters
Web and Mobile on system, not vice-
based system versa
built on n-tier
architecture
Built using Industry
standard technology
platform
J2EE, J2ME
9

miFIN – Modules
Lead Management System
Customer Acquisition System
Deduplication System
Loan Origination System - LOS
Loan Servicing and Management
Collections
Customer Service Module
Reporting and Communications Module
General Ledger and Reconciliation Framework
Incentive System
Mobile Workforce
Managers Dashboard Suite
Available as an Integrated Platform or Independent Module(s) with well defined
integration interface
©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 10

Functional Architecture


Application Security
How secure is the
Application?

Configurable Maker Checker
controls

Authentication Authorisation Audit & Controls

User ID & Password based Detailed Audit trails with
Need based Role Definition
Authentication timestamps

Data and Authority based Configurable Password
HTTPS Enabled
Access Management

Implements Industry
Differentiation between Non-Repudiable
Standard Password
View and Edit Access Transactions
Encryption

©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 12

CAS - Customer Acquisition
System

13

CAS- Comprehensive Information Capture

Features Benefits to Business
• Quick Data Entry mechanism
• Reduced Aquisition Time
• Capture and Retrieve Customer Photographs
• Complete Information available for
• Comprehensive capture of information such mining and analysis enables
as
– Building Credit History
– Demographic
– Identifying KPIs
– Family/Group details
– Analysing Trends
– Assets and Liabilities Details
– Building Management
– Bank Account( if any) Dashboards
– Multiple Addresses (existing/previous) – Helps identify
– Detailed KYC Documentation profitable/negative areas over
• Verification time
• Document Management • Ensure compliance to product
• Auto and Manual Exception Handling program
• Notepad to share and capture information • Ensure profitability at customer level
• Comprehensive Charges Module
• Sourcing and Fulfillment Channels Capture

14

CAS- Features
Verification
• Product level verification initiation
– Initiate and track various kind of
verification
– FI/Property visit
– TVR
– Detailed Information Capture –
verification type, verification done by,
Configurations date/time, remarks and status

N Level Geography and Product hierarchy
Location Level Configuration for
• Sales Manager
• Valuation Officer
• Branch Manager
• Sourcing and Fulfillment Channels
• Users
Role/User Level Configuration for
• Menu Access
• Data Access
• Deviation Authority
• Underwriting Matrix

15

CAS –Features

• Driven by product
programs and regulatory
requirements
• Mandatory/Non-
mandatory
• Pre/Post Aquisition
• Tracking mechanism along
Document Management with deferrals, waivers

Deviations

• Ability to raise and track
deviations
• Configure deviation types and
deviation codes
• Deviation Role Matrix
• Resolved by only Authorized
Users
• Configurable Auto-Deviation
Module

16

Product Management
• Product based Workflows
– Configurable Process Workflow at product level
– Allows business to map business processes on system
– Removes complexities , allows users to self train
– Queue/ List Management
• Product Level Configurations
– Product Attributes (e.g for lending: Max/Min Amount, Tenure, Interest Type (Effective
/Flat), Max/Min Interest, Offset, Max LTV, Max DBR etc)
– Applicant Type (Individual, Corporate, SME, others)
– Mandatory Charges with Default, Max, Min values
– Configurable Service Tax computation at Charge Level
– Mandatory Document type & Document Name
– Mandatory Verifications
– Read only and Mandatory Fields on screen
– Decision levels

17

Deduplication

18

Powerful dedupe: Quality Customer Aquisition
Data Source De-dupe Result Inference Decision
New
Data Entry Review
No Match Customer
UI
Ruleset
Existing
Approve
Flat file De-dupe Data Customer
Exact
feed Engine Parser
Match Existing
Reject
Customer
Host
Upload Database Potential
Match Check?? Review

• Multiple modes of execution: Online, Batch, Multiple/ De-dupe triggered on:
Range De-duplication, Re-initiation • Active cases
• Run de-dupe on Mutiple Entities: Applicant, Co-applicant, • Closed cases
Guarantor, etc • Negative cases
• Product Specific Configurable Rule based De-dupe Engine • Rejected cases
• Score based Match Definition • In processes cases
• Ability to show all linked relationships of matching
Customer ID
• Implements Fuzzy Logic, Synonymous Search, Phonetic
Search etc
• Ability to perform searches on multiple databases

19

LOS: Loan Origination
System

20

LOS- Rich features provide economies of scope

Branch
Scheme
Location
Product Region
Portfolio Country

N-Level Product N-Level Geographical
Hierarchy Hierarchy

• Web and Mobile enabled, supports multi-branch and multi-product
implementations
• Supports offline implementations
• Advance Search Feature
• Multiple Due Date and Cycle date Concept
• Staggered and Multiple Disbursal Facility
• Can be seamlessly integrated with existing core banking and MIS applications
• Highly parameterized and scalable for scenario based handling of various
accounting parameters such as billings, charges and accruals
• Successfully tested for more than 1000 users
• Generic and Flexible financial accounting handling

21

Configurable Workflow Engine Examples
Loan Details

Deviations Applicant Det. Cash Flow
Flow Notepad

De-dupe

Documents
Documents

Verifications
Verifications
Loan Details

Credit Decision
Deviations Documents Applicant Det. Notepad
Disbursal Mak.

Disbursal Auth. De-dupe Verifications

Cash Flow

Product Level Configurable Workflows Credit Decision

Disbursal Mak.

Disbursal Auth.


LOS- Financial complexities simplified!

Multiple Repayment Type Flexible Repayment Frequency
• One Time Payments (OTP) • Daily
• One Time Payments – • Weekly
Upfront Interest • Fortnightly
• Interest Only Installments • Monthly
• Step up Interest – Variable • Quarterly
Interest depending on • Half Yearly
Overdue period
• Yearly
• Equated Installments

Pre-EMI & Excess Interest Installment Mode
• Configurable to Adjust in First • Advance and Arrear
EMI • Option to take ‘N’ EMIs in
• Option to take Pre-EMI as Advance
Charge and short disburse Interest Type
• Can take Pre-EMI as • Flat Interest Rate
Repayment Calculation Installments • Effective Interest Rate

23

LOS- Advance Features for multiple products
– Ability to handle multiple products – Specialized Product Valuations like
like: • Property Legal , Technical
• Mortgages, PL, LAG, LAS, • Gold
Auto, CD
• Securities Valuations

Charges Credit Decision/Sanction
Disbursal
• Short disburse upfront • Verifies charges,
charges such as proc fee, verification and de-
• Asset Booking - Booking
loan insurance cover dupe results
of principal, interest
and other charge amts • Configure charges at • Finalize Interest
in respective GLs scheme level Rates as per policy
• Configurable Service Tax guidelines
• Verifies all deviation
• Configurable for IRR • Approves amount
computation based on eligibility

24

LMS: Loan Management
System

25

LMS- Snapshot of Features
Penal Interest
Accrual
Loan Management System Amortization
Delinquency Calculation
NPA

Penal Interest Accrual Delinquency Calculation NPA
• Configure Penal on Cash • Flexibility to continue • DPD and DPD string • Multiple
basis or Accrual basis Income Booking post • Forward and backward • NPA stages – Regular,
• Configurable Penal Maturity till closure moving DPD PDONA, Writeoff
Calculation Logic - • 360/365 day logics • Bucket Calculation • Configurable NPA
fixed per EMI, % on • Daily, Monthly accrual depending on DPD stages at Product and
actual overdue days and logics • DPD string stamping at DPD
overdue amt etc • Recognizes Stop Accrual
month end • Flexibility to stop and
• Variable Penal Rates (for Non-Accrual, Charged- restart accrual at loan
depending on overdue off loans) level
period
Amortization • Flexibility to book
• Ability to run daily or income, expense,
monthly • Ability to amortize fee as well as expenses losses at write off
• Configurable Amortization logics at charge
level - written down value or straight line
logic

26

LMS- Powerful Receipts Module
• Handles Multiple Txn Types: Cash
Repayments, Cancellations,
Knockoff, Waive-offs
• Excess Handling: Generation &
Refunds
• Configurable Appropriation Logic at Receipts Module
NPA Stage level: Regular,
Delinquent (PDO-NA), Written Off • Bank Presentation Process
cases • Billing
• Retrieval & Presentation
• Instrument Handling
• Realization Process
• Ability to handle multiple instruments:
• Re-Presentation
PDC, OTC, Draft, Cash, SI, ECS
• Hold Instrument from Banking
• Swapping - Single Instrument, Multiple
Instruments, Repayment Mode
• Uploads
• Batch Creation Process • Cheque and Cash Upload
• Batch Type (New, • Bank Clearance Uploads
Representation), Batch Size • Configurable Maker Checker
• Instrument type for Presentation Controls
• Banks, and City
27

Rescheduling- A highly flexible rescheduling module helps
manage a wide range of complex business scenarios

Types of Rescheduling Options in Rescheduling

Loan Extension

Case Level Rescheduling
Top-up

Re-pricing

Batch Rescheduling
Interest Holiday

Part Payment

Auto and Manual FRR

Reageing


NPA and Provisioning- Parameterization allows business to
implement policy matters easily, while ensuring regulatory compliance

Repayments Provisioning
NPA classification
DPD/Bucket Profit and Loss
movements

• Daily DPD, DPD string and bucket calculation
• Business-specific NPA classification at product level
• Product x Bucket based provisioning flexibility
• Automatic Integration with Ledger
• Configurable handling for reinstatement
• Configurable appropriation logics for different asset stage


Foreclosure/ Early Payoff

Single step
closure!

• Provides Product level prepayment penalty options
• Calculates Closure/Foreclosure Interest – Interest from last due date to closure
date, even post maturity date
• Simulation mode to aid Customer service officers compute closure amount as at
future date
• Maker checker controls
• Facility to waive off charges, based on configuration and authority matrix
• Integrated with Amortization and Accrual programs

Financial Accounting and Reconciliation
Loan transactions
Disbursal A/c
Repayment Template
Closure
Rescheduling Black-box
Accrual
Billing Charge off
others
voucher generation

Aggregate Lending Aggregate GL balance
balance

Reconciliation engine
• Real time voucher generation with every transaction on lending (LOS and LMS)
side
• Completely configurable accounting template (Product x GL code x Txn x NPA
Stage)
• Lending-GL Financial Reconciliation engine ensures system health at all times


Collections Management

32

Collection Management
• Flow of cases from source system • User & Group Hierarchy
– What all parameters should flow – Multiple queues
– What all cases should flow – N-level hierarchy
– When should the cases flow – User / collector is the lowest level in
– Calculation of score for individual cases hierarchy
– Score based case priorities
– Manual triggers to override scheduled runs Master Queue

• Contact Details Upload

Group 1 Group 2 Group N
• Comprehensive Customer Communication
– Trigger based SMS / Email alerts
– Ability to configure Email / SMS Templates Sub-Group X Collector Collector Collector Collector

• Allocation of cases Collector Collector Collector
– Manual & automatic run
– Type of Allocation logic to run (Refresh / • Receipt Book Management
Update)
– Frequency of allocation to run – Inventory Definition and Management
– Allocation rules to be run (Group-wise / – Allocation
Collector-wise) – Usage and Control Reports


Collections- manages complete workflow of delinquent
cases
Action
Recording

 Manual & automatic run  Case Referrals across hierarchy  Manual Reallocation  Action Recording
 Biz defined allocation logic levels  Automatic Reallocation  Workflow
 Schedulable frequency  Configurable co-allocation based on assignment  Action Codes
 Allocation rules based on biz parameters duration  Result Codes
 Set for parent queue / group  Case State Codes

Escalations Reports
– Manual Escalation
– Stat card – configurable format
– Automatic Escalation based
– Collection Dump / Summary
on escalation matrix download
– To a higher level in group hierarchy – Unallocated cases dump
download
Letters – Other reports on miFIN’s
reporting framework
Framework
– Define letters as templates
– Incur minimum recurring cost
with new letters/templates

* Referral/Reallocation may or may not happen for a case in collection

34

Customer Service

35

Customer Service Module

Feature List
• Categorisation and Sub-
Categorisation of Calls
• Dynamic and Flexible Call
filtering
• Contact Recording and Audit
trails
• Auto and Manual Escalations
• User and Group based
assignment and reassignment
• Efficiency Metrics and Reports
– Call Volume and Status
Reports (Total no. of calls,
no. of Open calls, no. of
Resolved calls)
– TAT (Turn around time)
Reports

36

Reporting and
Communications Module

37

Reporting and Communications Module
Feature List
• Reports:
– Ability to Configure Real Time
Reports
– Reports available in multiple
formats – html, excel, pdf etc
– Access Control: configurable report
level user access with ability to
control download option
• Trigger based
– System triggers
– Manual triggers
• Scheduled and Real-time Communication
• Multiple modes of Communication:
Documents, SMS, and Email
• Flexible Framework to add new
communication modes
• Push and Pull based Communication
• Event and Mode based Configurable
Communication Templates

38

General Ledger and
Reconciliation Framework

39

General Ledger and Reconciliation Framework
Feature List
• Configurable Chart of Accounts
• Ability to book Revenue and Expenses
• Ability to define multiple GL types and
GL
• Various Voucher types
• Ability to post Manual Vouchers along
with system interface for auto posting
• Value Dating
• Dual Mode of Operation – Maker-
Checker and Auto-Auth Excess Handling
• Detailed Audit-trail
• Bank and Bank Accounts Maintenance
• Reconciliation
– Flexible and Configurable
Reconciliation Logics
– Account Reconciliation
– Exception and Detail Reporting
Capabilities
– Bank Recon

40

Incentives Module

41

Incentives Module
Feature List
• Highly Configurable incentive plans
• Hierarchy driven plans
• Frequency and target driven plans
• Dependent Plans
• Ability to configure multiple type of incentives
• As per function : sales, collections, operations.
• Third Party and In-house teams
• Flexibility to base incentives on one or multiple source data
attributes
• Implements champion challenger methodology
• Ability to define complex incentive calculation logics
• Fixed Value and Percentages based Incentives
• Slab Based Incentives
• Max-of or Min-of Incentive Rules
• Comprehensive Dispute redressal
• Scheduled Periodical Incentive Calculations
• Manual Mode of computation for an individual in case of
exception scenarios
Incentives
• Maintains Audit trail and Historical Information

42

Mobile Workforce

43

Mobile Workforce
Feature List
• Automating FoS Workforce
• Real Time access to authorised information
• Secure and Reliable
• User id and Password driven access
• Need based functional access
• Geography and Product based data access
• Ability to fetch the actionable cases in real time
• Ability to interface with third party applications using web service, db interface
• Real time interaction with server for master data and validations
• Real Time Information Updation
• Modules
• Collections Contact Recording
• New Applications
• Cash and Cheque Collections
• Contact Point verification

44

Managers Dashboard Suite

45

Managers Dashboard Suite
Feature List
• Datawarehouse model to enable analysis
across a variety of Dimensions and KPIs
• Ready to Deploy Dashboards
• Sales and Bookings
• Credit Decision
• Risk and Delinquency
• Collections
• Analysis across multiple Dimensions like:
Geography, Product Segment, Customer
Segment, Channels etc
• Ability to drill-down and rollup across
dimensions in real time
• Ability to export into excel
• User Friendly with Rich Graphical User
Interface

46

Technology Architecture

47

Technology Architecture


Thank You

49

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