23. QVI POINTS POLICIES
GENERAL
• Renewal of QVI Points Privileged Access has to be done by the last day of the validity.
• Upon expiry of QVI Points Privileged Access’ validity period, any unused points CANNOT BE
EXTENDED and will be forfeited automatically
• These Accesses are NOT for RESALE or commercial purposes to the end users
• QVI Points and the services are not for commercial purposes to the end users.
• It is the responsibility of access holders to read and agree to the terms and conditions before
proceeding with bookings.
24. GUEST CERTIFICATE
• Guest Certificate Redemption @ 7,200 QVI Points per transaction on QVI Points website regardless of
the length of stay or duration
• Cannot be resold to end users and exchange for cash from the end users
25. CANCELLATION
• All redemptions are subject to a cancellation policy. Some are NON-REFUNDABLE or CANCELLABLE
• In general– Imposition of a cancellation penalty of 18,600 QVI Points after the grace period given (48
hours after confirmation) or the relevant Merchant’s cancellation policy applies– whichever is higher
• Balance will be refunded to the QVI Points Account
• All cancellations must be submitted to customercare@qvipoints.com or click on the cancellation
button next to the confirmed booking under My Reservations
27. STEPS TO PURCHASE, ACTIVATE,
REDEEM
Purchase of
QVI Points Privileged
Access from VO
eCertificate by QNet will
be sent to your
registered email
address.
Followed by a pre-
activation letter
Activation
Go to VO> My QVI
Club> QVI
Points>Activate
eWelcome letter by QVI
Points will be sent to
your registered email,
with your QVI Points
Customer ID and
password
Redemption
Log on to
www.qvipoints.com
using the given
Customer ID and
password
Go to My Account to
change password and
set vacation
preferences. YOU ARE
NOW READY TO
EXPLORE
31. Case Study 1
If I purchased a QVI Points Privileged Access Classic at USD350.00 with 2,000 QVI Points on January
1, 2012 from the Qualify eStore. I did not activate it because I am given 6 months to activate it.
6 MONTHS TO ACTIVATE AFTER PURCHASE 6 MONTHS TO USE AFTER ACTIVATION
Purchased
January 1, 2012
Activated
February 1, 2012
Expire
August 1 , 2012
6 MONTHS TO ACTIVATE AFTER PURCHASE
3 MONTHS TO USE AFTER
ACTIVATION
Purchased &
Activated
February 1, 2012
Expire
May 1 , 2012
However, I decided to activate my QVI Points Privileged Access Classic on February 1, 2012 and I
also went to Repeat eStore to purchase a QVI Repeat Purchase One at USD500.00 with 68,400 QVI
Points. I also activated my Repeat Purchase One on the same day. Now, I had 70,400 QVI Points in
total.
2. My QVI Points will be valid till August 1, 2012.
QVI POINTS PRIVILEGED ACCESS
1. My QVI Points Privileged Access will be valid till August 1, 2012.
QVI POINTS REPEAT PURCHASE
(Correct)
(Incorrect)
32. Case Study 2
I bought QVI Points Repeat Purchase One and activated it on February 15, 2012, I had 70,400 QVI
Points and I redeemed for a holiday for 50,000 QVI Points.
6 MONTHS TO ACTIVATE AFTER PURCHASE 6 MONTHS TO USE AFTER ACTIVATION
Purchased
January 1, 2012
Activated
February 1, 2012 Expired
August 1 , 2012
Purchased & Activated
February 15, 2012
Expired
May 15 , 2012
I bought another QVI Points Repeat Purchase Product One on April 1, 2012 and I activated it on the
May 15, 2012 and was entitled to 68,400 QVI Points. So, I had total of 88,800 QVI Points. I
redeemed for a holiday for 80,000 QVI Points.
2. My 2nd QVI Points One was valid till August 15, 2012.
QVI POINTS PRIVILEGED ACCESS
1. My 1st QVI Points One was valid till May 15, 2012.
1st QVI POINTS REPEAT PURCHASE ONE
6 MONTHS TO ACTIVATE AFTER PURCHASE
3 MONTHS TO USE
AFTER ACTIVATION
6 MONTHS TO ACTIVATE AFTER PURCHASE
3 MONTHS TO USE
AFTER ACTIVATION
Purchased
April 1, 2012
Expired
August 1 , 2012
70,400 - 50,000= 20,400
+ 68,400
88,800
- 80,000
8,800Activated
May 15, 2012
3. My balance QVI Points expired August 1, 2012.
2nd QVI POINTS REPEAT PURCHASE ONE
(Correct)
(Incorrect)
(Correct)
33. Case Study 3
Now, I had 70,400 QVI Points in total and I decided to make a reservation for 3 nights in Bangkok.
The 3-night stay require total of 35,000 QVI Points. I redeemed and got my instant confirmation at
3p.m. on Mar 15, 2012.
Days after confirmation
3 MONTHS TO USE AFTER
ACTIVATION
Redeemed on
March 15 at
3p.m.
Canceled on
March 17 at
10a.m.
Expiring on
June 15 , 2012
Due to some unforeseen circumstances, I decided to cancel my reservation at 10a.m. on March 17,
2012. It is within the 48-hour grace period, so the full refund of 35,000 QVI Points will be deposited
back to your QVI Points Account.
QVI POINTS REDEMPTION FOR ACCOMMODATION
70,400 QVI
Points - 35,000 QVI
Points = 35,400 QVI
Points
REFUND of
35,000 QVI
Points
70,400 QVI
Points to
use before
expiration
34. Case Study 4
Now, I had 70,400 QVI Points in total and I decided to make a reservation for 3 nights in Bangkok.
The 3-night stay require total of 35,000 QVI Points. I redeemed and got my instant confirmation at
3p.m. on Mar 15, 2012.
Days after confirmation
3 MONTHS TO USE AFTER
ACTIVATION
Redeemed on
March 15 at
3p.m.
Canceled on
March 17 at
4p.m.
Expiring on
June 15 , 2012
Due to some unforeseen circumstances, I decided to cancel my reservation at 4p.m. on March 17,
2012. It is after the 48-hour grace period, so QVI Points will offset 18,600 QVI Points against the
redemption and the difference of QVI Points will be deposited back to your QVI Points Account.
QVI POINTS REDEMPTION FOR ACCOMMODATION
70,400 QVI
Points - 35,000 QVI
Points = 35,400 QVI
Points
35,000 QVI Points
- 18,600 QVI Points
--------------------------
Refund 16,400 QVI Points
51,800 QVI
Points to
use before
expiration
+ 16,400 QVI
Points
35. Case Study 5
Now, I had 70,400 QVI Points in total and I decided to make a reservation for 1 night in Bangkok.
The 1-night stay require total of 13,000 QVI Points. I redeemed and got my instant confirmation at
3p.m. on Mar 15, 2012.
Days after confirmation
3 MONTHS TO USE AFTER
ACTIVATION
Redeemed on
March 15 at
3p.m.
Canceled on
March 17 at
4p.m.
Expiring on
June 15 , 2012
Due to some unforeseen circumstances, I decided to cancel my reservation at 4p.m. on March 17,
2012. It is after the 48-hour grace period. However, due to the redemption points is less than
18,600 QVI Points, another 5,600 was deducted from your QVI Points Account.
QVI POINTS REDEMPTION FOR ACCOMMODATION
70,400 QVI
Points - 13,000 QVI
Points = 57,400 QVI
Points
13,000 QVI Points
- 18,600 QVI Points
--------------------------
- 5,600 QVI Points
51,800 QVI
Points to
use before
expiration
- 5,600 QVI
Points
36. USD305.75 for 2-night stay
39,255 QVI Points =
USD286.60 for 2-night stay
QVI Points saves USD9.60 per room per night OR
USD19.15 for 2 nights
Rate comparison with major
booking engines
37. USD610.60 for 4-night stay
78,692 QVI Points =
USD574.40 for 4-night stay
QVI Points saves USD9.05 per room per night OR
USD36.20 for 4 nights
38. USD2118.10 for 1-week stay
247,649 QVI Points =
USD1807.65 for 1-week stay
QVI Points saves USD44.35 per room per night OR
USD310.45 per week
39. Privileged Access Classic - US 333.00
(Activation 6 month after purchase, usage 6 months after
activation)
QVI Repeat Purchase 4 - US2850.00
(Activation 6 month after purchase, usage 3 months after
activation)
An IR paid US3183.00
1st business trip in Mumbai - US 286.60 (USD 19.15)
2nd business trip in Izmir - US 574.40 (USD 36.20)
1st family holiday in Portugal - US1807.65 (USD310.45)
Total Saving: US 365.80
And…
510 BV, 240 BV & 80 RSP, 1 free night stay and USD1000
worth of Qupons!
How to overcome resistance?