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Managing Interpersonal Relations and Improving Communication

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Chapter Eighteen Managing Interpersonal Relations and Communications
Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Interpersonal Nature of Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Interpersonal Nature of Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Communication and the Manager’s Job ,[object Object],[object Object],[object Object],[object Object]
The Communication Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 18.1: The Communication Process
Forms of Communication in Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Forms of Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Forms of Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 18.2: Types of Communication Networks
Forms of Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 18.3: Formal Communication in Organizations
Forms of Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Informal Communication in Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 18.4: Informal Communication in Organizations
Figure 18.5: Common Grapevine Chains Found in Organizations
Informal Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object]
Informal Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Table 18.1: Barriers to Effective Communication
Table 18.2: Overcoming Barriers to Communication
Improving Communication Effectiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 18.6: More and Less Effective Listening Skills
Key Terms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Managing Interpersonal Relations and Improving Communication