A Bulletin of Passport services in India. Published by Central Passport Organisation, Ministry of External Affairs, New Delhi.

1. July - September 2012
Passport
Patrika
A quarterly bulletin of Passport services in India
External Affairs Minister Shri S.M. Krishna, Jammu & Kashmir Chief Minister Shri Omar Abdullah and Union Minister for New & Renewable
Energy Dr. Farooq Abdullah inaugurating Jammu & Srinagar PSKs

2. EDITORIAL NOTE
The July-September 2012 period was the first quarter after the
country-wide rollout of 77 Passport Seva Kendras as envisioned under the
Passport Patrika
July - September 2012
execution in June 2012. Thereafter, the project has entered into operation
Passport Patrika is edited and
and programme implementation phase.
Passport Seva Project. The Project achieved its goal of complete project
published by Muktesh Pardeshi,
Joint Secretary (PSP) & Chief
Passport Officer on behalf of
The highlight of the quarter was the visit of External Affairs Minister
to Srinagar on 26th July to dedicate PSKs in Srinagar and Jammu to public
service. In the august presence of Sh. Omar Abdullah, Chief Minister of
Central Passport Organisation,
Jammu & Kashmir, Union Cabinet Minister, Dr. Farooq Abdullah and other
Ministry of External Affairs,
political dignitaries, EAM also laid the foundation stone of a new Passport
New Delhi.
Bhawan in Srinagar. In 2011, the Passport Offices in Srinagar and Jammu
rendered approximately 90,000 passport related services, marking 30%
increase over 2010. These two Passport Offices are also playing an important
Editorial Team:
role in the implementation of the confidence-building measures between
Muktesh Pardeshi
India and Pakistan by way of facilitating travel of persons on either sides of
Sanjiv Aggarwal
the Line of Control.
Address: CPV Division,
The Estimates Committee of Lok Sabha undertook a study visit of
Passport Seva Kendra in Lucknow. All three Hon'ble Members of Parliament
Ministry of External Affairs,
from Goa visited Passport Seva Kendra there. Earlier, the Standing
Patiala House Annexe,
Committee on External Affairs had visited PSKs in Bangalore, Mumbai and
Tilak Marg,
Ahmedabad. The Project has benefited enormously from valuable guidance
New Delhi-110 001.
received from Parliamentary Committees from time to time.
Tel: +91-11-23387013
Another notable development during this quarter was the revision
Fax:+91-11-23071370
of passport and related services fees which were notified in late September
and which came into effect from 1st October, 2012. The revision was
Website:
http://passportindia.gov.in
undertaken after ten-and-a-half years. Over these years, costs relating to
establishment, capital expenditure, procurement of equipment,
reimbursement to State Governments, postal expenses, printing of passport
booklets, personalisation costs, IT expenses and other contractual payments
E-mail:
to service providers have gone up considerably. The enhanced revenue will
passportpatrika@gmail.com
be used for further expanding passport service network, upgrading technical
infrastructure and improving public service delivery.
Design and Publishing Partner :
TATA CONSULTANCY SERVICES
Muktesh Pardeshi
Joint Secretary (PSP) & Chief Passport Officer

3. CONTENTS
Passport Patrika
July - September 2012
3

4. SNIPPETS
Passport Mela
In July & August 2012, Passport Melas were organized at 40 locations across the country as part of a special
initiative taken by the Ministry of External Affairs to address the problem of non-availability of appointments at
some locations. Total of 9,201 applications were collected during these Melas.
Passport Mela Brief
Passport Seva Kendra (PSK)
RPO
Applications
Collected
Bangalore RPO
1,963
Dates
Locations
01 July 2012
Bangalore
Bangalore PSKs (Lalbagh & Sai Arcade),
Mangalore PSK and Hubli PSK
01 July 2012
Delhi
ITO PSK, Gurgaon PSK, Shalimar Place PSK &
Bhikaji Cama Place PSK
1,582
01 July 2012
Hyderabad
Tirupati PSK
408
01 July 2012
Ahmedabad
Ahmedabad - 1PSK & Vadodara PSK
362
01 July 2012
Madurai
Madurai PSK
01 July 2012
Madurai RPO
120
Surat
Surat PSK
242
07 July 2012
Kolkata
Behrampore PSK, Kolkata PSK
Madurai RPO
1,589
07 July 2012
Patna
Patna PSK
Patna RPO
213
07 July 2012
Chandigarh
Ambala PSK
84
07 July 2012
Jaipur
Jaipur PSK, Jodhpur PSK, Sikar PSK
827
Alappuzha PSK, Kottayyam PSK
Cochin PSK, Aluva PSK
Kollam PSK, Vazhuthacaud PSK,
Neyyattinkara PSK
Kozhikode 1PSK, Vadakara PSK
Payyanur PSK, Kannur 1PSK
07 July 2012
07 July 2012
Trivandrum
07 July 2012
Kozhikode
14 July 2012
Trichy
Trichy PSK, Thanjavur PSK
600
04 August 2012
Goa
Panaji PSK
41
04 August 2012
4
Cochin
Malappuram
Malappuram PSK
563
Passport Patrika | July - September 2012
Cochin RPO
352
48
207

5. SNIPPETS
Haj 2013 : Advisory for Passport Applicants
1. As decided by the Haj Committee of India (constituted under Act of
Parliament No.35 of 2002), only valid passport holders (with validity at least
up to 31.3.2014) can apply for Haj 2013. Therefore, all prospective Haj
applicants are advised to get their passport issued before the Haj
announcement 2013. The Haj announcement is likely to be made in
February 2013 and Haj applicants may be required to submit their
applications with proof of their valid passports by 15 March 2013.
2. The passport holders (including children and infants) are also advised to
check the validity of their passports and if need be, get them renewed in
time. The intending applicants for Haj 2013 should also ensure that their
passports contain at least two empty visa pages adjacent to each other.
Otherwise, they are also advised to apply for renewal of their passports.
3. Before 2012, the general tendency among Haj aspirants was to apply for
passports once the Haj announcement was made. Hence, Passport Offices
were faced with huge rush for issuance of passports after the Haj
announcement was made. This allowed insufficient time to Passport Offices
and police authorities to complete requisite formalities in time and may
have resulted in last minute disappointment in some cases.
4. In view of the above, all concerned citizens and prospective Haj applicants
are advised to apply well in time for issuance of passports so that they have
their passports ready by February 2013 well before the Haj announcement
2013 is made by the Haj Committee of India. All Passport Offices across India
are being advised to provide requisite assistance for expeditious issuance of
passports to prospective Haj applicants.
5. More details on how to apply for a Passport is available on
www.passportindia.gov.in. For more information on Haj matters, please
log on to www.hajcommittee.com.
New Delhi: 12 September 2012
Passport Patrika
July - September 2012
5

6. SNIPPETS
Revision of Passport and related services fees
In exercise of the powers conferred by the Passports Act, 1967, the Central Government has decided to revise
Passport and related services fees w.e.f. 1st October, 2012. The current fees were last fixed on 29.03.2002.
The current regime of Passport fee came into force in July, 1993 subsequent to the passing of the Passport
(Amendment) Bill, 1992 which permits the Government to fix the Passport fee on the basis of actual cost
incurred on issuing of a Passport. In 1993, passport fee was fixed at Rs. 300/- which was increased to Rs. 1000/when the next revision took place in 2002. Over the last ten years, costs relating to establishment, capital
expenditure, procurement of equipment, reimbursement to police authorities, payment to India Posts, printing
of passport booklets, personalization costs, IT expenses and contractual payment to Service providers (such as
TCS, NIC, NISG, C-DAC, STQC and ISP) have gone up considerably, which has necessitated increase in passport
st
and related services fees w.e.f. 1 October, 2012.
Ministry of External Affairs notification published in G.S.R. No. 731(E) is appended below:
In exercise of the powers conferred by section 24 of the Passports Act, 1967(15 of 1967), the Central
Government hereby makes the following rules further to amend the Passports Rules, 1980, namely:
1. (a) These rules may be called the Passports (Amendment) Rules, 2012.
st
(b) They shall come into force with effect from the 1 day of October, 2012.
2. For Schedule IV to the Passport Rules, 1980, the following schedule shall be substituted, namely:
“SCHEDULE IV” (See rule 8)
Schedule of fees payable in respect of applications for Passport and travel documents
Scale of fees
Tatkaal Fee
(inclusive of normal fee)
Normal Fee
Particulars of application
S. No.
India
Abroad
$
India
Abroad
$
€
€
(for Euro
countries)
I. PASSPORT-1.
For issue of ordinary fresh passport or reissue of Passport
containing 36 pages having validity of ten years (also
applicable to minors in the age group of fifteen to eighteen
years)
1500
75
60
3500
225
240
2.
For issue of ordinary fresh passport or reissue of passport
containing 60 pages having validity of ten years (also
applicable to minors in the age group of fifteen to eighteen
years)
2000
100
75
4000
250
255
3.
For issue of ordinary fresh passport or reissue of passport of
36 pages for minors below eighteen years of age with
validity of five years or till the minor attains the age of
eighteen years, whichever is earlier
1000
50
40
3000
200
220
For issue of fresh or reissue of India-Bangladesh Passport or
Passport for any other named foreign country with a
maximum validity of ten years
1000
50
40
NA
NA
NA
5.
Replacement of passport of 36 pages having validity of ten
years for changes in personal particulars
1500
75
60
3500
225
240
6.
Replacement of passport of 60 pages having validity of ten
years for changes in personal particulars
2000
100
75
4000
250
255
4.
6
Passport Patrika | July - September 2012

7. IMPORTANT EVENTS
Scale of fees
Tatkaal Fee
(inclusive of normal fee)
Normal Fee
Particulars of application
S. No.
India
Abroad
$
India
Abroad
$
€
€
(for Euro
countries)
I. PASSPORT-7.
Replacement of passport of 36 pages for changes in
personal particulars for minors below the age of eighteen
years with validity of five years or till the minor attains the
age of eighteen years, whichever is earlier
1000
50
40
3000
200
220
8.
Replacement of passport of 36 pages having validity of ten
years for deletion of Emigration Check Required stamp
1500
75
60
3500
225
240
9.
Replacement of passport of 60 pages having validity of ten
years for deletion of Emigration Check Required stamp
2000
100
75
4000
250
255
II. SPECIAL TRAVEL DOCUMENT-10.
Emergency Certificate
NA
15
12
NA
NA
NA
11.
Certificate of Identity
1000
50
40
NA
NA
NA
12.
Additional ordinary passport containing 36 pages for any
country with validity upto one year
1500
75
60
NA
NA
NA
500
25
20
NA
NA
NA
III. MISCELLANEOUS SERVICES-13.
Issue of Police Clearance Certificate or Surrender Certificate
or any other miscellaneous certificates based on the
Passport
IV. PASSPORT IN LIEU OF LOST, DAMAGED OR STOLEN-14.
For replacement of ordinary passport of 36 pages in lieu of
lost, damaged or stolen passport
3000
150
110
5000
300
290
15.
For replacement of ordinary passport of 60 pages in lieu of
lost, damaged or stolen passport
3500
175
130
5500
325
310
Note :
1.
2.
3.
4.
NA' means 'not applicable'
Fee for a passport under Tatkaal scheme is inclusive of normal passport fee.
Tatkaal fee will be charged for issue of fresh passport within 1 – 7 working days of the date of
application. In case of reissue of passports, Tatkaal fee will be applicable for 1-3 working days. The
prescribed time limit is subject to fulfillment of all documentary requirements and completion of
requisite formalities
No Tatkaal fee is payable in the following cases, namely:
(i) An applicant who has been advised to go abroad for specialised medical treatment and
consultation (proof required for fee exemption), and an attendant;
(ii) Death abroad of an applicant's spouse, father, mother, child, son-in-law, daughter-in-law,
grandchild, brother or his spouse, sister or her spouse (applicant should provide sufficient
details as to when and where death took place);
(iii) All Diplomatic or Official passport holders (except persons, who were issued short validity
diplomatic or official passports for short visits abroad) who apply for an ordinary passport in
lieu of their Diplomatic or Official passport up to three years after expiry of passport;
(iv) Casual visitors from India, whose passports are stolen or lost or damaged while abroad;
(v) In Missions or Posts abroad, if a passport is issued in normal course on first come first served
basis even within Tatkaal timeframe;
(vi) Inter-country adoption cases if passport is issued within Tatkaal period.
Passport Patrika | July - September 2012
7

8. IMPORTANT EVENTS
National Institute for Smart Government
(NISG) celebrates 10 years
On 27 August 2012, NISG celebrated a decade of
excellence of adding value to e-Governance at a
ceremony that took place at Ashok Hotel, Delhi.
NISG is a valuable consulting partner in the
conceptualization and implementation of
Passport Seva Project.
Centre for e-Governance
Shri
Sachin Pilot, Minister of State for
Communications and Information Technology
rededicated the Centre for e-Governance (CEG) on
17 July 2012 at DeitY. The Centre has been
inaugurated after renovation. It will be like a Hall of
Fame for virtual personalities i.e. various eprojects.
The Centre has been envisaged as the platform for
showcasing advancement in ICT domain especially
in e-Governance by demonstrating applications
from states, central line ministries, DeitY
organizations and other implementing agencies.
There are 12 touch screen kiosks at CEG, and at
each kiosk a different application is showcased.
The applications being showcased are Kiosk for
CSCs - SBI, e-Mitra – Rajasthan, Akshaya – Kerala,
Mee Seva – Andhra Pradesh, e-Sanjeevani – C-DAC
Mohali, Language Technologies – DeitY, BOSS –
DeitY, MSDP – C-DAC Mumbai, Passport Seva
Project – MEA, E-Nose, E-Tongue & E-Vision – CDAC Kolkata, Best Practice e-Governance
Solution–NIC, Sanyog, Punarbhava portal– Media
Lab Asia.
British MPs visit Herald House PSK
Mr. Lord Faulks, MP, Mr. Matthew Hancock, MP,
Mr. Oliver Colvile, MP & Mr. Shiv Haria Shah visited
Herald House PSK, Delhi. Walkthrough of complete
PSK operations was arranged for visitors. The
delegation was impressed with the PSK and its
smooth operations.
Media Roadshow in Panaji
O
n 03 August 2012, Shri Muktesh Pardeshi, JS
(PSP) & CPO and Shri Krishan Kumar, RPO Goa
addressed a media roadshow in Goa. During the
roadshow, the local media was briefed on
performance of Goa PSK from its inception till date.
Media Roadshow in Lucknow
On 08 August 2012, Shri J P Singh, RPO Lucknow
along with executives from Service Provider
addressed a media roadshow in Lucknow. During
the roadshow, the media was briefed on new
initiative of allowing walk-ins for special categories.
RPO also talked about the issue of waiting for
passports and problem of agents/touts that would
be resolved with operationalization of PSKs in
Kanpur, Lucknow, Varanasi and Gorakhpur.
Media Roadshow in Kolkata
O
n 21 August 2012, Shri Muktesh Pardeshi, JS
(PSP) & CPO and Dr. R Sivakumar, RPO Kolkata along
with executives from Service Provider addressed a
media roadshow in Kolkata. During the roadshow,
the local media was briefed on PSP Programme and
benefits it has given to the citizens.
Media Roadshow in Hyderabad
On 19 July 2012, Dr. K Srikar Reddy, RPO
Shri Sachin Pilot, Minister of State for Communications and
Information Technology at the inauguration of CEG
8
Passport Patrika | July - September 2012
Hyderabad and Dr. K Gopinatha, Director, EDS –
(eSeva) addressed a media roadshow at RPO
Hyderabad. During the roadshow, the media was
briefed on new initiative of allowing walk-ins for
special categories. RPO also informed that all
pending cases of 2010 and 2011 in the old legacy
system have been closed and closure letters were
being dispatched, Gratis passports will be issued to
cases where the application date is after 01 July
2011.

9. IMPORTANT EVENTS
Heads of Mission Conference
D
uring 14-16 September 2012, the fourth
Conference of Indian Heads of Mission was
organized. The conference was addressed by Dr.
Manmohan Singh, Prime Minister, Shri S.M.
Krishna, External Affairs Minister, Shri Ranjan
Mathai, Foreign Secretary and other dignitaries. A
presentation on PSP was made by Shri B. K. Gupta,
AS(CPV).
Estimates Committee Visit - Lucknow PSK
MPs Visit – Panaji
O
Dr. Manmohan Singh, Prime Minister addressing
Heads of Mission Conference
n 03 August 2012, the Chairman of the
Estimates Committee, Shri Francisco Sardinha
along with Shri Shantaram Naik, MP and Shri
Shripad Naik, MP visited RPO Panaji. The
delegation was given a detailed walk-through of
the PSK operations. The visiting dignitaries also
interacted with applicants to understand and
address their concerns.
Excerpts from
External Affairs Minister Speech
The well being of overseas Indians is one of
the core responsibilities and concerns of
Indian Missions. Embassies and Consulates
should be proactive in terms of mitigating
problems faced by Indians abroad. Heads of
Missions have a special responsibility to play
a leadership role in taking up and resolving
issues faced by Indian citizens abroad. The
operationalization of 77 Passport Seva
Kendras throughout the country in a period
of two years is part of efforts to provide
timely delivery of passport services to
fellow citizens.”
Estimates Committee Visit – Lucknow
On
10 July 2012, Parliamentary Estimates
Committee led by Shri Francisco Sardinha, Hon'ble
MP and Chairman visited PSK Lucknow. Estimates
Committee consists of 30 members elected by Lok
Sabha every year with the Chairman appointed by
the Speaker from amongst the members. The
Estimates Committee is constituted under Rule
310 of the Rules of Procedure and Conduct of
Business in Lok Sabha for examination of such of
the estimates as may seem fit to the Committee or
are specifically referred to it by the House or the
Speaker. During the visit, PSK operations were
demonstrated to the Committee.
Shri Muktesh Pardeshi, JS (PSP) & CPO welcoming
Shri Francisco Sardinha, Hon'ble MP & Chairman at PO, Goa
Secretary, Department of Electronics and
Information Technology visits Bangalore PSK
O
n 10 July 2012, Shri J Sathyanarayna, Secretary,
Department of Electronics and Information
Technology visited Bangalore PSK. During the visit,
he keenly observed the PSK process and interacted
with citizens to understand their issues and
experiences.
Shri J Sathyanarayna, Secretary, Department of Electronics
and IT during walkthrough at Bangalore PSK
Passport Patrika | July - September 2012
9

10. COVER STORY
Jammu and Srinagar: Passport Seva Kendras Inauguration
The inauguration of Jammu & Srinagar PSKs was done on 26 July 2012 by Shri S. M. Krishna, External Affairs
Minister at Sher-i-Kashmir International Conference Centre (SKICC), Srinagar. The event was attended by Shri
Omar Abdullah, Chief Minister, Jammu & Kashmir, Dr. Farooq Abdullah, Union Minister for New & Renewable
Energy, several J&K Ministers, MPs, MLAs and other dignitaries. The two PSKs in the state have combined
capacity to serve over 400 citizens in a day. On the occasion, External Affairs Minister also laid the foundation
stone of Passport Bhavan building planned at Rajbagh in Srinagar. The new building will be built on a one-acre
plot and will be housing the Passport Office, Passport Seva Kendra and staff quarters.
Excerpts from External Affairs Minister's Speech
“In a short time, we moved from Pilot Project mode in May 2010 in Bengaluru to the commencement of
nation-wide rollout of Passport Seva Kendras in June last year. In June 2012 all the 77 PSKs were set up and
operationalised in the country. This has been a remarkable journey over last two years. In this connection, I
acknowledge the significant contribution of the Service Provider Tata Consultancy Services. I would like to
commend the Passport Seva team for their devotion to public duty and to our Service Provider, TCS, for their
earnest efforts in speedy implementation of the Project.”
Shri S. M. Krishna, External Affairs Minister addressing the gathering
10
Passport Patrika | July - September 2012

11. KNOWLEDGE SHARING
Chief Guests laying the foundation stone of Passport
Bhavan, Srinagar
Dignitaries at dais
Model of proposed Passport Bhavan
Welcome & ribbon cutting ceremony at PSK Srinagar
Delegation during walkthrough of Srinagar PSK operations
Passport Patrika | July - September 2012
11

12. PSP IN MEDIA
Courtesy: The Business Standard, 30 September 2012
12
Passport Patrika | July - September 2012
13

13. PSP IN MEDIA
14
Passport Patrika | July - September 2012

14. PSP IN MEDIA
July 15, 2012
Passport Seva Kendra: a feather in Madurai's cap
http://www.thehindu.com/todays-paper/tp-features/tp-editorialfeatures/article3641367.ece
The presence of the Passport Seva Kendra, popularly known as PSK, in Madurai and Tirunelveli, is a welcome
feature for the simple reason that every year the authorities issue a whopping 1.80 lakh fresh passport booklets
to applicants from the region.The Passport Office (Madurai Region) has jurisdiction over Madurai, Theni,
Dindigul, Sivaganga, Ramanathapuram, Virudhunagar, Tirunelveli, Tuticorin and Kanyakumari districts. There
are two state-of-the-art PSKs in Madurai and Tirunelveli, which cater to the needs of the public. Till about five
years ago, the citizens from the southern part of Tamil Nadu had to visit Tiruchi Passport Office for issuance of
passports and other related queries. Understanding the need of the people, the Ministry of External Affairs
opened the Madurai Passport Office on December 17, 2007. Though this was welcome as public from as far as
Kanyakumari district could save travelling time, the pace of issuance of passports picked up when PSK was
established in Madurai and Tirunelveli in 2011. With just about 70 staff, the Passport Office received close to 750
applications every day from the public through nine districts at its two PSKs, ably supported by the TCS (Tata
Consultancy Services). Besides, another 100 to 150 applications are received daily through the DPC (District
Passport Collection Centre) situated in the Collector's office in all the southern districts. Public, residing in towns
other than Madurai and Tirunelveli, may submit their passport applications with the relevant documents and
demand draft in these DPCs. For the computer-literate and for those people who have access to Internet, the eappointment system available at the PSK (www.passport.nic.in) is quiet user-friendly. By getting the
appointment, an applicant can file his/her papers on the prescribed date and time, thus avoiding undue delays
and long queues. Upon filing the mandatory papers such as birth certificate (for age proof) and voter ID card
issued by the Government of India (for identity-cum-address proof), among other relevant documents along
with the application, the staff forward them for police verification. On receipt of online confirmation from the
Police Department, the passport is issued within three days. To put it in a nutshell, an applicant would get his
new passport through the ordinary channel in 30 to 35 days. For those preferring the 'tatkal' route, the passport
is delivered in less than seven working days from the date of acceptance. While the fee for normal process is Rs
1000, it is Rs 2,500 for 'tatkal' applicants.
Tech savvy
In Tamil Nadu, the PSK is available at Chennai, Madurai, Tiruchi, Tirunelveli and Coimbatore. The Government of
India is keen on providing more and more PSKs to cater to the needs of public seeking passports. The PSK
concept is widely accepted now as it is yet another step towards getting closer to technological advancement.
Apart from security point of view, the state-of-the-art facility to scan and cross-check the documents such as
birth certificates help the authorities in identifying bogus papers with much ease now. Further, the eappointment facility has, to a great extent, discouraged public from approaching touts, who used to lure gullible
persons with promise of getting the booklet in no time and vanish with fancy sums. The user-friendly websites
and the frequently-asked-questions (FAQ) and answers come in handy for people who seek passports. The SMS
facility, which reminds the applicant about the various stages of the status of application, too keeps them
informed and the likely delivery time at their doorsteps. For instance, when the application is despatched to the
police for verification, the applicant gets an SMS – “Application despatched for PV”. On receipt from the police,
the applicant gets an SMS – “PV complete” -- and at the final stage of despatch, it informs the applicant. Clear
mention of the mobile phone number in the application would help keep track of the application. A decade ago,
the passport authorities had backlog in issuance of fresh passports due to various factors. However, with rapid
technological advancement, things have become easier to handle today. Holding 'adalats' at periodic intervals
has helped in identifying and redressing complex cases now and then.
Passport Patrika | July - September 2012
15

15. PSP IN MEDIA
Courtesy: The Tribune, 09 July 2012
16
Passport Patrika | July - September 2012

16. PSP IN MEDIA
Passport Patrika | July - September 2012
17

17. PSP IN MEDIA
(Activities during Hindi Day and Hindi Fortnight)
(On 14 September 1949 the Constituent Assembly of India unanimously decided that Hindi will be the official
language of India. To commemorate the historic occasion, Hindi Diwas is observed every year this day.)
18
Passport Patrika | July - September 2012

20. VOICE OF THE PEOPLE
Citizen Feedback
PSK-wise Overall Citizen Satisfaction Index
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Cleanliness and
Ambience
Courtesy
Excellent
Efficiency
Good
Overall
Experience
Poor
Average of 99.57 % Citizen Satisfaction level overall for all PSKs.
Passport Patrika | July - September 2012
21

21. EMPLOYEES CORNER
Appointments & Retirements
DPCs held during the period
S.No.
1.
2.
Name of DPC
DPC held on
21.09.2012
21.09.2012
Suptd. to PGO
Assistant to Supdt.
Approved for promotion
16
19
List of officers who have joined on deputation
S.No.
1.
2.
3.
4.
5.
Name
Shrimati T Ajungla Jamir
Shri Sanatan
Shrimati C B Joya
Shri Deshraj Yadav
Shrimati Shashi Bala
Station
Date of joining
Guwahati
H/o, Ranchi
H/o, Trivandrum
Jaipur
Jaipur
21.08.2012
21.08.2012
16.07.2012
29.08.2012
17.09.2012
Post
PO
DPO
DPO
APO
APO
List of officers who have joined in CPV Division
S.No.
1.
2.
3.
Name
Shri Narender Singh
Shri Hemant K Srivastava
Shri Suresh Rana
Date of joining
Designated
DPO (Cadre & Welfare)
DPO (PV.Vig)
APO (PG)
03.07.2012
13.09.2012
06.09.2012
Deputationist who have relinquished the charge
S.No.
Name
Post
1.
2.
Shri T Armstrong Changsan
Shri Amrendra Kumar Sengar
PO
PO
Date of relinquishment
21.08.2012
17.08.2012
Station
Guwahati
Ghaziabad
List of officers retired/ VRS from service w.e.f. July 2012 - September 2012
S.No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
22
Name
Post
held
Date of
birth
Date of
Retirement
Station from
Shrimati K M Durga
Shri N Gajendiran
Shrimati P Sarada
Shrimati B Prameela Kumari
Shri B Boopathy
Shrimati Anil Grover
Shrimati J M Kaungal
Shrimati S S Dicholkar
Shrimati N N Mahale
Shrimati G Padmavathi
Shrimati Sarada R Verma
Shrimati Krishna Rani
Shri Ranjan Kumar Das
Shri N C Mitra
Shrimati N Kasthuri
Shrimati P Nijhawan
Shrimati B Prasannakumari
Shri S A A Malikhan
Shrimati Urmil Rani
PGO
PGO
Supdt.
APO
APO
APO
PGO
APO
APO
Supdt.
DPO
APO
LDC
PGO
Asstt.
APO
APO
APO
APO
30.11.1953
06.07.1952
07.07.1952
16.07.1952
04.07.1952
08.08.1952
14.08.1952
15.08.1952
20.08.1952
30.08.1952
31.08.1952
05.08.1952
09.11.1982
12.03.1953
05.09.1952
03.09.1952
03.09.1952
16.09.1952
06.09.1952
31.07.2012 (VRS)
31.07.2012
31.07.2012
31.07.2012
31.07.2012
31.08.2012
31.08.2012
31.08.2012
31.08.2012
31.08.2012
31.08.2012
31.08.2012
14.09.2012 (Resigned)
30.09.2012 (VRS)
30.09.2012
30.09.2012
30.09.2012
30.09.2012
30.09.2012
Kozhikode
Chennai
Kozhikode
Hyderabad
Chennai
Chandigarh
Ahmedabad
Pune
Thane
Chennai
Cochin
Chandigarh
Ahmedabad
Delhi
Chennai
Amritsar
Cochin
Chennai
Chandigarh
Passport Patrika | July - September 2012

22. EMPLOYEES CORNER
All India Passport Employees Association call on External Affairs minister
On 04 July 2012, Office Bearers of All India Passport Employees Association (AIPEA) called on Shri S. M. Krishna,
External Affairs Minister. They exchanged views on the progress in implementation of Passport Seva Project and
various service matters.
Passport Office Vignettes
Onam Festival celebration - Passport Office, Trivandrum
Onam Festival celebration - Passport Office, Malappuram
Passport Patrika | July - September 2012
23

23. Passport Seva Project - Key Milestones
Numbers Speak - as on 30 September 2012
Number of PSKs operational
77
Number of Passport Applications processed
(Between May 2010 to September 2012)
46,23,970
Number of PCC processed
(Between May 2010 to September 2012)
2,44,255
Number of languages supported at the Call Centre
17
Citizen Satisfaction Index at PSK
99.5%
Go Live
Certification by
STQC, DeitY
Jun
2012
Apr
2012
Feb
2012
Jan
2012
Dec
2011
Jun
2011
Jan
2011
Aug
2010
May
2010
Pilot project
certified by
STQC, DeitY
Countrywide
rollout begins:
8th PSK
launched in
Tamil Nadu
77th PSK
launched in
Delhi
70th PSK
launched in
Kerela
50th PSK
launched in
Delhi
40th PSK
launched in
Rajasthan
30th PSK
launched in
Andhra
Pradesh
3 Pilot PSKs
launched in
Haryana &
Punjab
4 Pilot PSKs
launched in
Karnatka
Key Service Indicators - During 01 July 2012 to 30 September 2012
Average number of citizens serviced daily
Over 28,000
Average number of calls received at the Passport Seva Call Center daily
Over 24,500
Average number of hits to the passportindia.gov.in portal saily
Over 65,000
Ministry of External Affairs
Government of India
In partnership with
www.passportindia.gov.in
24x7 Call Centre
Toll free number 1800-258-1800