1. Submitted to:
Miss Ravneet Kaur Tung
Submitted by:
Priya Trehan
Parul Dhingra
Rajiv

2.  Definition
 Purpose of listening
 Facts Of Listening
 Hearing And listening
 Why to be a good listener?
 Process of listening
 Types of listening
 Barriers
 How to be a good listener?

3.  Listening is the ability to understand and
respond effectively to oral communication.
 It is a psychological process which requires
more attention from the receiver.
 Every Good Conversation starts with Good
Listening.

4.  The primary purpose of listening is to
UNDERSTAND what the other person is
saying , not necessarily to AGREE with
him/her.

5.  A state of mind
 An intension to listen
 A method of understanding
 A process of clarifying and verifying

6. CLASSIFICATION OF LISTENING

7.  More than 35% of businesses think listening
is a top skill for success.
 Less than 2% of people have had formal
education with listening.

8. Writing
9%
Speaking
30% Reading
16%
Listening
45%

9.  Hearing: Hearing is With the Senses. Ears
pick up sound waves which are then
transported to your brain.
 Listening: Listening is with the mind.
Communication process and, to be successful,
is an active process.

10.  To be recognized and remember
 To feel valued
 To feel appreciated
 To feel respected
 To feel understood
 To feel comfortable about a want or need
WHY TO BE A GOOD LISTENER?

11. Understanding
Learning
Remembering
Recalling
Evaluating
Judging
Responding
Answering
Receiving
Hearing

12.  Ignoring listening
 Selective listening
 Empathetic listening
 Active listening

13.  Ignoring what the speaker say
completely.
 It is the worst type of listening.

14.  Listen only the portions of talk you want to
listen and don’t listen the other portions.

15.  It based on empathy.
 Here the listener
share the speaker his
emotions and feelings
and problems.

16.  The important type of listening.
 In active listening, the receiver tries to
understand what feelings, thoughts, &
beliefs are being communicated and accepts
it as the person’s own.

17.  Hearing
 Attending
 Interpreting
 Evaluating
 Remembering
 Responding

18.  Physiological Barrier
 Physical Barrier
 Attitudinal Barrier
 Cultural Barrier
 Lack Of Training
 Bad Listening Habits

19.  Stop Talking
 Think Before Talking
 Use Non Verbal Communication
 Take Notes
 Give Feedback

20.  L ook
 I nquire
 S ummarize
 T ake notes
 E ncourage
 N eutralize