A few tips for fresh community managers. If you're a community manager yourself, feel free to add your tips in the comment secion!

1. HOW TO BE AN
COMMUNITY
MANAGER

2. SO YOU GOT AN
JOB!
@princess_misia

3. CONGRATS!!!
@princess_misia

4. NOW
WHAT?
@princess_misia

5. BEFORE YOU
…
@princess_misia

6. 4 THINGS THAT
WILL MAKE YOUR
LIFE
@princess_misia

7. SOCIAL MEDIA
@princess_misia

8. SOCIAL MEDIA
PROTOCOL
@princess_misia

9. PRE-APPROVED
@princess_misia

10. MONITORING
@princess_misia

11. NOW LET’S GET THE
STARTED
@princess_misia

12. DEFINE
& GET TO KNOW YOUR
AUDIENCE
@princess_misia

13. DEFINE
GOALS
FOR YOUR
COMMUNITY
@princess_misia

14. SET UP
CLEAR
GUIDELINES FOR
PARTICIPATION!
@princess_misia

15. AND PUT THEM IN
WRITING
PRETTY PLEASE:
1. Respect fellow members of
this community 
2. Do not post content that is
abusive, obscene, deceptive,
offensive, fraudulent etc.
3. Don’t be a creep
…
@princess_misia

16. STOP
THE
MARKETING!
YOU’RE NOT HERE TO SELL
@princess_misia

17. REMEMBER THAT…
PEOPLE
CONNECT WITH
PEOPLE
NOT BUSINESSES
@princess_misia

18. SO DISCLOSE
WHO YOU ARE
Hello there!
I’m Marta
Majewska & I’m the
community
manager here.
@princess_misia

19. AND BE YOUR
SELF!
@princess_misia

20. BUT DON’T BE
EGOCENTRIC
@princess_misia

21. IT’S NOT
ABOUT
YOU
AFTERALL
@princess_misia

22. FRIENDLY
&
HELPFUL
@princess_misia

23. REPLY
@princess_misia

24. AND REPLY
@princess_misia

25. EVEN IF YOU DON’T
HAVE THE
ANSWER
@princess_misia

26. JUST SHOW THEM THAT YOU
ARE LISTENING
I DON’T HAVE THE
INFO BUT I’M
CHECKING IT FOR
YOU AND WILL GET
BACK TO YOU
ASAP.
@princess_misia

27. NOT ONLY LISTEN…
GET THEM
INVOLVED
@princess_misia

28. HOW?
@princess_misia

29. HAVE A
CONVERSATION
STRATEGY
@princess_misia

30. CREATE
INTERESTING
CONTENT
@princess_misia

31. GIVE
PEOPLE A
VOICE
@princess_misia

32. ASK
QUESTIONS
@princess_misia

33. CREATE
AN
EXPERIENCE
@princess_misia

34. RECOGNIZE AND
FEED
THE LOYAL MEMBERS
@princess_misia

35. RECOGNIZE AND
FEED
THE LOYAL MEMBERS
THEY CAN BE A REAL TREASURE
@princess_misia

36. BUT STARVE
THE
TROLLS
@princess_misia

37. BUT STARVE
THE
TROLLS
THEY’RE NOT WORTH YOUR TIME
@princess_misia

38. WHATEVER HAPPENS…
KEEP
@princess_misia

39. AND NEVER EVER
REACT
EMOTIONALLY
@princess_misia

40. ADMIT MISTAKES
&
APOLOGIZE
@princess_misia

41. ADMIT MISTAKES
&
APOLOGIZE
YOU’RE ONLY HUMAN (RIGHT?)
@princess_misia

42. AND IF YOU’RE
TAKING A BREAK
@princess_misia

43. AND IF YOU’RE
TAKING A BREAK
@princess_misia

44. AND IF YOU’RE
TAKING A BREAK
HAVE SOMEONE TAKE OVER
& REMEMBER TO INFORM
YOUR COMMUNITY
@princess_misia

45. BUT MOST
IMPORTANTLY…
@princess_misia

46. HAVE
@princess_misia

47. THANK
YOU!
Marta Majewska
Porter Novelli
@princess_misia
@princess_misia