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Pablo MorenoWow, simply but richful content. Thanks Marta, it´ll help me tons. PabloVor 7 Monaten
Sind Sie sicher, dass Sie...
'Tiara Oranye' at Telco CompanyHi Marta.. may I discuss more about this with you..? this is from the community manager's side, how about if the community is a brand community, what's the tips and trick for the brand owner who manage the community?Vor 9 Monaten
Sind Sie sicher, dass Sie...
matter33My name is Miss matter Garba,i saw your profile today on (slideshare.net) and became intrested in you,i will also like to know you the more,and i want you to send an email to my email address (mattergarba56@yahoo.com) so i can give you my picture for you to know whom i am. However i believe we can move on from here! I am waiting for your mail to my email address above.(Remeber the distance, colour or language does not matter but love matters alot in life miss matter. (mattergarba56@yahoo.com)Vor 10 Monaten
Sind Sie sicher, dass Sie...
yoda_fuenteCongrats!! Simple and true!Vor 11 Monaten
Roland Mayerl at City & ShelterGreat, bravo I shall share it with my kids and add link to my humanity projects www.habiter-autrement.org/daaraVor 1 Jahr
How To Be An Awesome Community ManagerPresentation Transcript
HOW TO BE ANCOMMUNITY MANAGER
SO YOU GOT AN JOB!@princess_misia
CONGRATS!!!@princess_misia
NOW WHAT?@princess_misia
BEFORE YOU …@princess_misia
4 THINGS THAT WILL MAKE YOUR LIFE@princess_misia
SOCIAL MEDIA@princess_misia
SOCIAL MEDIA PROTOCOL@princess_misia
PRE-APPROVED@princess_misia
MONITORING@princess_misia
NOW LET’S GET THE STARTED@princess_misia
DEFINE & GET TO KNOW YOUR AUDIENCE@princess_misia
DEFINE GOALS FOR YOUR COMMUNITY@princess_misia
SET UP CLEAR GUIDELINES FOR PARTICIPATION!@princess_misia
AND PUT THEM IN WRITING PRETTY PLEASE: 1. Respect fellow members of this community 2. Do not post content that is abusive, obscene, deceptive, offensive, fraudulent etc. 3. Don’t be a creep …@princess_misia
STOP THE MARKETING! YOU’RE NOT HERE TO SELL@princess_misia
REMEMBER THAT… PEOPLE CONNECT WITH PEOPLE NOT BUSINESSES@princess_misia
SO DISCLOSE WHO YOU ARE Hello there! I’m Marta Majewska & I’m the community manager here.@princess_misia
AND BE YOUR SELF!@princess_misia
BUT DON’T BE EGOCENTRIC@princess_misia
IT’S NOT ABOUT YOU AFTERALL@princess_misia
FRIENDLY & HELPFUL@princess_misia
REPLY@princess_misia
AND REPLY@princess_misia
EVEN IF YOU DON’T HAVE THE ANSWER@princess_misia
JUST SHOW THEM THAT YOU ARE LISTENING I DON’T HAVE THE INFO BUT I’M CHECKING IT FOR YOU AND WILL GET BACK TO YOU ASAP.@princess_misia
NOT ONLY LISTEN… GET THEM INVOLVED@princess_misia
HOW?@princess_misia
HAVE A CONVERSATION STRATEGY@princess_misia
CREATE INTERESTING CONTENT@princess_misia
GIVE PEOPLE A VOICE@princess_misia
ASK QUESTIONS@princess_misia
CREATE AN EXPERIENCE@princess_misia
RECOGNIZE AND FEED THE LOYAL MEMBERS@princess_misia
RECOGNIZE AND FEED THE LOYAL MEMBERS THEY CAN BE A REAL TREASURE@princess_misia
BUT STARVE THE TROLLS@princess_misia
BUT STARVE THE TROLLS THEY’RE NOT WORTH YOUR TIME@princess_misia
WHATEVER HAPPENS… KEEP@princess_misia
AND NEVER EVER REACT EMOTIONALLY@princess_misia
ADMIT MISTAKES & APOLOGIZE@princess_misia
ADMIT MISTAKES & APOLOGIZE YOU’RE ONLY HUMAN (RIGHT?)@princess_misia
AND IF YOU’RE TAKING A BREAK@princess_misia
AND IF YOU’RE TAKING A BREAK@princess_misia
AND IF YOU’RE TAKING A BREAK HAVE SOMEONE TAKE OVER & REMEMBER TO INFORM YOUR COMMUNITY@princess_misia
BUT MOST IMPORTANTLY…@princess_misia
HAVE@princess_misia
THANK YOU! Marta Majewska Porter Novelli @princess_misia@princess_misia
Bertrand Management Group
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