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How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
How To Be An Awesome Community Manager
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How To Be An Awesome Community Manager

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A few tips for fresh community managers. If you're a community manager yourself, feel free to add your tips in the comment secion!

A few tips for fresh community managers. If you're a community manager yourself, feel free to add your tips in the comment secion!

Published in: Business, Karriere, Weiterbildung
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  • 1. HOW TO BE ANCOMMUNITY MANAGER
  • 2. SO YOU GOT AN JOB!@princess_misia
  • 3. CONGRATS!!!@princess_misia
  • 4. NOW WHAT?@princess_misia
  • 5. BEFORE YOU …@princess_misia
  • 6. 4 THINGS THAT WILL MAKE YOUR LIFE@princess_misia
  • 7. SOCIAL MEDIA@princess_misia
  • 8. SOCIAL MEDIA PROTOCOL@princess_misia
  • 9. PRE-APPROVED@princess_misia
  • 10. MONITORING@princess_misia
  • 11. NOW LET’S GET THE STARTED@princess_misia
  • 12. DEFINE & GET TO KNOW YOUR AUDIENCE@princess_misia
  • 13. DEFINE GOALS FOR YOUR COMMUNITY@princess_misia
  • 14. SET UP CLEAR GUIDELINES FOR PARTICIPATION!@princess_misia
  • 15. AND PUT THEM IN WRITING PRETTY PLEASE: 1. Respect fellow members of this community  2. Do not post content that is abusive, obscene, deceptive, offensive, fraudulent etc. 3. Don’t be a creep …@princess_misia
  • 16. STOP THE MARKETING! YOU’RE NOT HERE TO SELL@princess_misia
  • 17. REMEMBER THAT… PEOPLE CONNECT WITH PEOPLE NOT BUSINESSES@princess_misia
  • 18. SO DISCLOSE WHO YOU ARE Hello there! I’m Marta Majewska & I’m the community manager here.@princess_misia
  • 19. AND BE YOUR SELF!@princess_misia
  • 20. BUT DON’T BE EGOCENTRIC@princess_misia
  • 21. IT’S NOT ABOUT YOU AFTERALL@princess_misia
  • 22. FRIENDLY & HELPFUL@princess_misia
  • 23. REPLY@princess_misia
  • 24. AND REPLY@princess_misia
  • 25. EVEN IF YOU DON’T HAVE THE ANSWER@princess_misia
  • 26. JUST SHOW THEM THAT YOU ARE LISTENING I DON’T HAVE THE INFO BUT I’M CHECKING IT FOR YOU AND WILL GET BACK TO YOU ASAP.@princess_misia
  • 27. NOT ONLY LISTEN… GET THEM INVOLVED@princess_misia
  • 28. HOW?@princess_misia
  • 29. HAVE A CONVERSATION STRATEGY@princess_misia
  • 30. CREATE INTERESTING CONTENT@princess_misia
  • 31. GIVE PEOPLE A VOICE@princess_misia
  • 32. ASK QUESTIONS@princess_misia
  • 33. CREATE AN EXPERIENCE@princess_misia
  • 34. RECOGNIZE AND FEED THE LOYAL MEMBERS@princess_misia
  • 35. RECOGNIZE AND FEED THE LOYAL MEMBERS THEY CAN BE A REAL TREASURE@princess_misia
  • 36. BUT STARVE THE TROLLS@princess_misia
  • 37. BUT STARVE THE TROLLS THEY’RE NOT WORTH YOUR TIME@princess_misia
  • 38. WHATEVER HAPPENS… KEEP@princess_misia
  • 39. AND NEVER EVER REACT EMOTIONALLY@princess_misia
  • 40. ADMIT MISTAKES & APOLOGIZE@princess_misia
  • 41. ADMIT MISTAKES & APOLOGIZE YOU’RE ONLY HUMAN (RIGHT?)@princess_misia
  • 42. AND IF YOU’RE TAKING A BREAK@princess_misia
  • 43. AND IF YOU’RE TAKING A BREAK@princess_misia
  • 44. AND IF YOU’RE TAKING A BREAK HAVE SOMEONE TAKE OVER & REMEMBER TO INFORM YOUR COMMUNITY@princess_misia
  • 45. BUT MOST IMPORTANTLY…@princess_misia
  • 46. HAVE@princess_misia
  • 47. THANK YOU! Marta Majewska Porter Novelli @princess_misia@princess_misia

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