HOW TO BE ANCOMMUNITY MANAGER
SO YOU GOT AN                  JOB!@princess_misia
CONGRATS!!!@princess_misia
NOW                  WHAT?@princess_misia
BEFORE YOU                      …@princess_misia
4 THINGS THAT    WILL MAKE YOUR           LIFE@princess_misia
SOCIAL MEDIA@princess_misia
SOCIAL MEDIA                  PROTOCOL@princess_misia
PRE-APPROVED@princess_misia
MONITORING@princess_misia
NOW LET’S GET THE                  STARTED@princess_misia
DEFINE   & GET TO KNOW           YOUR       AUDIENCE@princess_misia
DEFINE              GOALS                   FOR YOUR                  COMMUNITY@princess_misia
SET UP             CLEAR             GUIDELINES FOR             PARTICIPATION!@princess_misia
AND PUT THEM IN                 WRITING                   PRETTY PLEASE:                   1. Respect fellow members of   ...
STOP                          THE                   MARKETING!                  YOU’RE NOT HERE TO   SELL@princess_misia
REMEMBER THAT…                     PEOPLE                  CONNECT WITH                  PEOPLE                        NOT...
SO DISCLOSE                  WHO YOU ARE              Hello there!                I’m Marta           Majewska & I’m the  ...
AND BE YOUR                  SELF!@princess_misia
BUT DON’T BE    EGOCENTRIC@princess_misia
IT’S NOT                    ABOUT                  YOU                  AFTERALL@princess_misia
FRIENDLY                      &                   HELPFUL@princess_misia
REPLY@princess_misia
AND REPLY@princess_misia
EVEN IF YOU DON’T               HAVE THE            ANSWER@princess_misia
JUST SHOW THEM THAT YOU              ARE   LISTENING          I DON’T HAVE THE             INFO BUT I’M           CHECKING...
NOT ONLY LISTEN…           GET THEM             INVOLVED@princess_misia
HOW?@princess_misia
HAVE A           CONVERSATION              STRATEGY@princess_misia
CREATE                  INTERESTING           CONTENT@princess_misia
GIVE                  PEOPLE A                  VOICE@princess_misia
ASK         QUESTIONS@princess_misia
CREATE                    AN         EXPERIENCE@princess_misia
RECOGNIZE AND                  FEED      THE LOYAL MEMBERS@princess_misia
RECOGNIZE AND                  FEED      THE LOYAL MEMBERS     THEY CAN BE A REAL TREASURE@princess_misia
BUT STARVE                      THE                  TROLLS@princess_misia
BUT STARVE                      THE                  TROLLS                  THEY’RE NOT WORTH YOUR TIME@princess_misia
WHATEVER HAPPENS…                  KEEP@princess_misia
AND NEVER EVER                 REACT     EMOTIONALLY@princess_misia
ADMIT MISTAKES                        &         APOLOGIZE@princess_misia
ADMIT MISTAKES                        &         APOLOGIZE                   YOU’RE ONLY HUMAN (RIGHT?)@princess_misia
AND IF YOU’RE      TAKING A BREAK@princess_misia
AND IF YOU’RE      TAKING A BREAK@princess_misia
AND IF YOU’RE      TAKING A BREAK                  HAVE SOMEONE TAKE OVER                    & REMEMBER TO INFORM         ...
BUT MOST  IMPORTANTLY…@princess_misia
HAVE@princess_misia
THANK                   YOU!                  Marta Majewska                   Porter Novelli                  @princess_m...
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How To Be An Awesome Community Manager

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A few tips for fresh community managers. If you're a community manager yourself, feel free to add your tips in the comment secion!

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How To Be An Awesome Community Manager

  1. 1. HOW TO BE ANCOMMUNITY MANAGER
  2. 2. SO YOU GOT AN JOB!@princess_misia
  3. 3. CONGRATS!!!@princess_misia
  4. 4. NOW WHAT?@princess_misia
  5. 5. BEFORE YOU …@princess_misia
  6. 6. 4 THINGS THAT WILL MAKE YOUR LIFE@princess_misia
  7. 7. SOCIAL MEDIA@princess_misia
  8. 8. SOCIAL MEDIA PROTOCOL@princess_misia
  9. 9. PRE-APPROVED@princess_misia
  10. 10. MONITORING@princess_misia
  11. 11. NOW LET’S GET THE STARTED@princess_misia
  12. 12. DEFINE & GET TO KNOW YOUR AUDIENCE@princess_misia
  13. 13. DEFINE GOALS FOR YOUR COMMUNITY@princess_misia
  14. 14. SET UP CLEAR GUIDELINES FOR PARTICIPATION!@princess_misia
  15. 15. AND PUT THEM IN WRITING PRETTY PLEASE: 1. Respect fellow members of this community  2. Do not post content that is abusive, obscene, deceptive, offensive, fraudulent etc. 3. Don’t be a creep …@princess_misia
  16. 16. STOP THE MARKETING! YOU’RE NOT HERE TO SELL@princess_misia
  17. 17. REMEMBER THAT… PEOPLE CONNECT WITH PEOPLE NOT BUSINESSES@princess_misia
  18. 18. SO DISCLOSE WHO YOU ARE Hello there! I’m Marta Majewska & I’m the community manager here.@princess_misia
  19. 19. AND BE YOUR SELF!@princess_misia
  20. 20. BUT DON’T BE EGOCENTRIC@princess_misia
  21. 21. IT’S NOT ABOUT YOU AFTERALL@princess_misia
  22. 22. FRIENDLY & HELPFUL@princess_misia
  23. 23. REPLY@princess_misia
  24. 24. AND REPLY@princess_misia
  25. 25. EVEN IF YOU DON’T HAVE THE ANSWER@princess_misia
  26. 26. JUST SHOW THEM THAT YOU ARE LISTENING I DON’T HAVE THE INFO BUT I’M CHECKING IT FOR YOU AND WILL GET BACK TO YOU ASAP.@princess_misia
  27. 27. NOT ONLY LISTEN… GET THEM INVOLVED@princess_misia
  28. 28. HOW?@princess_misia
  29. 29. HAVE A CONVERSATION STRATEGY@princess_misia
  30. 30. CREATE INTERESTING CONTENT@princess_misia
  31. 31. GIVE PEOPLE A VOICE@princess_misia
  32. 32. ASK QUESTIONS@princess_misia
  33. 33. CREATE AN EXPERIENCE@princess_misia
  34. 34. RECOGNIZE AND FEED THE LOYAL MEMBERS@princess_misia
  35. 35. RECOGNIZE AND FEED THE LOYAL MEMBERS THEY CAN BE A REAL TREASURE@princess_misia
  36. 36. BUT STARVE THE TROLLS@princess_misia
  37. 37. BUT STARVE THE TROLLS THEY’RE NOT WORTH YOUR TIME@princess_misia
  38. 38. WHATEVER HAPPENS… KEEP@princess_misia
  39. 39. AND NEVER EVER REACT EMOTIONALLY@princess_misia
  40. 40. ADMIT MISTAKES & APOLOGIZE@princess_misia
  41. 41. ADMIT MISTAKES & APOLOGIZE YOU’RE ONLY HUMAN (RIGHT?)@princess_misia
  42. 42. AND IF YOU’RE TAKING A BREAK@princess_misia
  43. 43. AND IF YOU’RE TAKING A BREAK@princess_misia
  44. 44. AND IF YOU’RE TAKING A BREAK HAVE SOMEONE TAKE OVER & REMEMBER TO INFORM YOUR COMMUNITY@princess_misia
  45. 45. BUT MOST IMPORTANTLY…@princess_misia
  46. 46. HAVE@princess_misia
  47. 47. THANK YOU! Marta Majewska Porter Novelli @princess_misia@princess_misia

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