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How To Be An Awesome Community Manager
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How To Be An Awesome Community Manager

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A few tips for fresh community managers. If you're a community manager yourself, feel free to add your tips in the comment secion!

A few tips for fresh community managers. If you're a community manager yourself, feel free to add your tips in the comment secion!

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  • really useful, simple and clear.. thanks!
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  • awesome ;-) thank you so much for sharing.
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  • Wow, simply but richful content. Thanks Marta, it´ll help me tons.

    Pablo
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  • Hi Marta.. may I discuss more about this with you..?
    this is from the community manager's side, how about if the community is a brand community, what's the tips and trick for the brand owner who manage the community?
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  • My name is Miss matter Garba,i saw your profile today on (slideshare.net) and became intrested in you,i will also like to know you the more,and i want you to send an email to my email address (mattergarba56@yahoo.com) so i can give you my picture for you to know whom i am. However i believe we can move on from here! I am waiting for your mail to my email address above.(Remeber the distance, colour or language does not matter but love matters alot in life miss matter. (mattergarba56@yahoo.com)
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Transcript

  • 1. HOW TO BE ANCOMMUNITY MANAGER
  • 2. SO YOU GOT AN JOB!@princess_misia
  • 3. CONGRATS!!!@princess_misia
  • 4. NOW WHAT?@princess_misia
  • 5. BEFORE YOU …@princess_misia
  • 6. 4 THINGS THAT WILL MAKE YOUR LIFE@princess_misia
  • 7. SOCIAL MEDIA@princess_misia
  • 8. SOCIAL MEDIA PROTOCOL@princess_misia
  • 9. PRE-APPROVED@princess_misia
  • 10. MONITORING@princess_misia
  • 11. NOW LET’S GET THE STARTED@princess_misia
  • 12. DEFINE & GET TO KNOW YOUR AUDIENCE@princess_misia
  • 13. DEFINE GOALS FOR YOUR COMMUNITY@princess_misia
  • 14. SET UP CLEAR GUIDELINES FOR PARTICIPATION!@princess_misia
  • 15. AND PUT THEM IN WRITING PRETTY PLEASE: 1. Respect fellow members of this community  2. Do not post content that is abusive, obscene, deceptive, offensive, fraudulent etc. 3. Don’t be a creep …@princess_misia
  • 16. STOP THE MARKETING! YOU’RE NOT HERE TO SELL@princess_misia
  • 17. REMEMBER THAT… PEOPLE CONNECT WITH PEOPLE NOT BUSINESSES@princess_misia
  • 18. SO DISCLOSE WHO YOU ARE Hello there! I’m Marta Majewska & I’m the community manager here.@princess_misia
  • 19. AND BE YOUR SELF!@princess_misia
  • 20. BUT DON’T BE EGOCENTRIC@princess_misia
  • 21. IT’S NOT ABOUT YOU AFTERALL@princess_misia
  • 22. FRIENDLY & HELPFUL@princess_misia
  • 23. REPLY@princess_misia
  • 24. AND REPLY@princess_misia
  • 25. EVEN IF YOU DON’T HAVE THE ANSWER@princess_misia
  • 26. JUST SHOW THEM THAT YOU ARE LISTENING I DON’T HAVE THE INFO BUT I’M CHECKING IT FOR YOU AND WILL GET BACK TO YOU ASAP.@princess_misia
  • 27. NOT ONLY LISTEN… GET THEM INVOLVED@princess_misia
  • 28. HOW?@princess_misia
  • 29. HAVE A CONVERSATION STRATEGY@princess_misia
  • 30. CREATE INTERESTING CONTENT@princess_misia
  • 31. GIVE PEOPLE A VOICE@princess_misia
  • 32. ASK QUESTIONS@princess_misia
  • 33. CREATE AN EXPERIENCE@princess_misia
  • 34. RECOGNIZE AND FEED THE LOYAL MEMBERS@princess_misia
  • 35. RECOGNIZE AND FEED THE LOYAL MEMBERS THEY CAN BE A REAL TREASURE@princess_misia
  • 36. BUT STARVE THE TROLLS@princess_misia
  • 37. BUT STARVE THE TROLLS THEY’RE NOT WORTH YOUR TIME@princess_misia
  • 38. WHATEVER HAPPENS… KEEP@princess_misia
  • 39. AND NEVER EVER REACT EMOTIONALLY@princess_misia
  • 40. ADMIT MISTAKES & APOLOGIZE@princess_misia
  • 41. ADMIT MISTAKES & APOLOGIZE YOU’RE ONLY HUMAN (RIGHT?)@princess_misia
  • 42. AND IF YOU’RE TAKING A BREAK@princess_misia
  • 43. AND IF YOU’RE TAKING A BREAK@princess_misia
  • 44. AND IF YOU’RE TAKING A BREAK HAVE SOMEONE TAKE OVER & REMEMBER TO INFORM YOUR COMMUNITY@princess_misia
  • 45. BUT MOST IMPORTANTLY…@princess_misia
  • 46. HAVE@princess_misia
  • 47. THANK YOU! Marta Majewska Porter Novelli @princess_misia@princess_misia