The Fulcrum between skills and employee engagement, Presentation on brand new leading edge research

2. Creating an Engaged Workforce: The Critical Skill? Presentation to the PPMA Conference March 2010 Professor Katie Truss Centre for Research in Employment, Skills and Society Kingston Business School

3. “Public sector managers need to do better!” “Job cuts signal start of public sector recession” “350,000 public sector job cuts by 2014” “2/3 of public sector HR managers think they will be directly affected by expected changes” “The UK started well behind other countries in investing in our skills base ... We are not catching up fast enough”

4. Financial Pressures Skills Shortages Increasing Demands Overload!

5. So... where does engagement fit in?

7. Today’s Big Idea 2010 HR Directors’ ‘key challenge’ 1.5m Google hits CIPD Core Competence MacLeod Review

8. ... but what is it?

10. William Kahn: 1st Engagement Champion “ People are constantly bringing in and leaving out various depths of their selves during the course of their work days ... The terms developed to describe these calibrations of self-in-role are personal engagement and personal disengagement. I defined personal engagement as the harnessing of organization members’ selves to their work roles.” (Kahn, 1990: 693-4).

11. The Consortium Partnership: 10 members academic team CIPD 2 years in-depth research 5,500 questionnaires 180 interviews Aim: to explore engagement in context Amey Mace Nampak Veolia Birmingham City Council NHS Trust Gvt Department Pharmaceuticals Automotive Financial Services

12. Engagementis: ... a feeling ... a mindset ... a way of behaving Engagement strategies are interventions intended to raise engagement levels

13. An Engaged Employee ... thinks hard about work ... discusses work with others ... feels good about work

14. The Three Facets of Engagement

15. Question ... Can ANY job be engaging?

16. ‘When the Apollo mission was going to the Moon, the journalists were at the launch site and were trying to find someone to give a comment. One found an old guy who worked there cleaning the floor. They said to this guy, ‘Well, sir, what do you do here?’ And he replied, ‘I’m putting a man on the moon’. ... And that’s my aspiration, to have our employees thinking they are putting a man on the moon.’ www.photos8.com

17. WHAT DETERMINES ENGAGEMENT?

18. The potential for work engagement lies within every individual. Realising this is the task of the manager.

19. Why bother?

20. Engagement Extent

21. Engagement Frequency

22. Implications of low levels of social engagement ...

23. Types of Engaged Employees © Kingston Business School Frequent Strong Weak Infrequent

24. Rates of Engagement 10% 43% 14% 33% Source: Truss et al., (March 2010) Harvard Business Review © Kingston Business School

25. Challenges How many are there?

26. Question:Is engagement always a good thing?

27. The Engagement Curve Strongly Engaged Engaged Neutral Performance and Wellbeing Over-Engaged Disengaged © Kingston Business School

28. Engagement Outcomes High Fit Non-Performers 6% Fit Performers 32% Fence Sitters 59% Wellbeing Unfit Non-Performers 1% Unfit Performers 2% Low High Low Performance

29. Sustainable Engagement? “I had a guy who used to be full-on and he had a heart attack, lovely guy, quite young, 31. When he was in hospital, he starts e-mailing, ‘I spent the weekend in hospital, they’ve done all these tests on me, I’m just on down for an ECG, but I thought I’d just copy an e-mail to you, I hope you’re alright’ ... “

30. The Engagement Equilibrium

31. Engagement Drivers Alfes, Truss et al. (2010)

32. Results of the Civil Service People Survey 2009 http://www.civilservice.gov.uk/news/2010/february/people-survey.aspx

33. How does Engagement work?

34. Maslow’s Hierarchy of Needs

35. The Meaning of Meaning “We must never forget that we may also find meaning in life even when confronted with a hopeless situation, when facing a fate that cannot be changed.” Viktor Frankl 1904-1997 Holocaust survivor

36. Kahn’s 3 Dimensions of Meaningfulness The Task: Challenging Creative Varied The Role: Role fit Influence Meaningfulness Interactions: Respectful Insightful Kahn (1990)

37. “I am providing an essential service for several hundred thousand people, in fact, probably for half a million people. So I provide a meaningful service to my customers. And I think that carries with it a social and environmental and corporate responsibility which makes it meaningful as well.” Manager, Veolia

38. The Engagement Ladder Engagement ‘Business as Usual’ Developing and embedding a holistic engagement strategy Getting line managers on board Developing top-level interventions Staff Survey Engagement Survey Awareness of engagement © Kingston Business School

39. “What do I do on Monday?”David MacLeod

40. Moving up the Ladder © Kingston Business School

41. © Kingston Business School

42. Kingston Engagement Consortium: Where Next?