Measuring The Impact Of Coaching March 2008

1. Measuring the Impact of Coaching … .now we have gone to all this effort … .has it made any difference? Rick Woodward Director, Learning & Development

7. Coaching significantly improves performance Team members who received frequent coaching (blue bars) were significantly more likely to report increased productivity and effectiveness than those not receiving frequent coaching (maroon bars ) % Strongly agree + agree “ I don’t think coaching builds strength as much as it unleashes it.” (Team leader Interview)

9. Team leaders explained how coaching improved business results We saved $117,000 in decreased overtime My coaching empowered a maintenance team to take ownership. They repaired a machine part instead of replacing it and saved $2,800. My team delivered $7 million savings against a target of $4 million – and the quality of work was better. We put a trade show together in only 2 months – it normally takes 4. The customer applauded our long term vision and forward thinking plans.

10. Team leaders linked coaching to performance improvement My coaching has helped the team work smarter and focus on realities. Now we concentrate on what makes best sense to earn the business. My coaching reduced frustration in the team. We made a $1 million turnaround on a production asset. I believe that 30% of that came from the coaching. I challenged my team to increase productivity and waste utilization. Productivity increased 10% and waste utilization improved by 21%. I coached a deputy about her interpersonal skills which not only improved her relationships internally but also helped her to save $30,000 from a vendor over project errors.

11. Team leaders mentioned other benefits from coaching I coached a regional manager about how to handle a difficult employee. The individual now knows our expectations and has an improved attitude. I managed to retain all my key staff despite re-organization and very difficult times. With my improved coaching skills my team members advance projects on their own leading to improved productivity and reduced costs. Coaching has made me more confident as a team leader. I am learning to listen instead of talking. I now coach everyday and my employees are more engaged.

12. Coaching has f our times more impact when reinforced by the leader’s manager Business improvements were four times more likely when the leader’s manager mentored and supported coaching efforts. For example, 25% of mentored team leaders reported a 20% increase in productivity against only 4% of those who were not mentored. # of total population reporting >20% improvement in each area “ Before I talked to people every day. Now I coach people every day. Employees are more engaged. I literally saw the walls break down.” (Team leader interview)