The document discusses the GSDRC Research Helpdesk service which provides concise two-day research summaries in response to queries from DFID advisers. The helpdesk aims to bridge research and practice by synthesizing literature on key issues. It connects different forms of knowledge, areas of knowledge, and experiences. Feedback indicates the service is highly valued and useful for policy development and program delivery with a 94% satisfaction rate. Challenges include enabling two-way knowledge sharing and determining whether specialists or generalists are best suited to the role of knowledge mediators.