Barriers to Communication

2. The Process of Communication can be broken down into 3
elements as noted by Wallace and Roberson (2009) :
It is not an isolated
occurrence
It involves at least two
individuals
It’s main purpose is
exchange of information

3. TYPES OF
BARRIERS
Psychological
Barriers
Organizational
Barriers
Cultural barriers
Process
Barriers

4. PSYCHOLOGICAL
BARRIERS
Also known as emotional
barriers.
Psychological barriers can be
explained as the reason for
distorted communication
because of human
psychology problems.
They include tension, bad
temper and frustration or
anger directed towards a
condition or a person
responsible, or sometimes
even towards themselves.
FEAR
ANGER
PERCEPTION
LACK OF
EMPATHY
INSECURITY &
DISTRUST
ANXIETY
, STRESS &
DEPRESSION

5. ORGANIZATIONAL BARRIERS

6. CULTURAL BARRIERS ARE TRADITIONS OR PRACTICES THAT
OFTEN COME IN THE WAY OF SUCCESS OF A BUSINESS
Language
barrier
Semantic
barrier
Gender
barrier
Generation
barrier
Religion
barrier
Role and
status barrier

7. PROCESS BARRIERS
Sender & Receiver
Barrier
Medium Barrier Feedback Barrier Encoding and
decoding Barrier

8. AVOIDING COMMUNICATION BARRIERS
 Monitor the Environment
 SENDER should show
enthusiasm & stay
focused, explain carefully
(Use appropriate body
language facial expressions)
 RECIEVER should act
interested, remove all
distractions and empathize
with the sender and listen
actively
 Proper selection of medium
 Give constructive feedback
 Keep in mind cultural
backgrounds
Reduction of Noise levels
Effective training in
communication for all employees
to remove differences in
perception
Simple Organization Structure