Vortrag zur Vorlesung International HR Management von Hanna Lina Werner zu EFQM 3c

1. 3c People are aligned, involved
and empowered
Hanna Lina Werner, IB

2. „...The survival of firms..., their continuous existence
depends on day-to-day mobilization of every ounce of
intelligence. Only by drawning on the combined brain
power of all employees can a firm face up to the
turbulence and constraint of today's business
environment...“
Mr. Konosuke Matsushita,
Panasonic Corporation, Japan

3. 1. Explanation
1.1. Definition + Importance
1.2. Linkage with other criteria
1.3. International Relevance
2. Approaches
2.1. Suggestion systems / Kaizen
2.2. Employee objectives
2.3. Work teams

4. 3. Radar – Suggestion System
3.1. Results
3.2. Approaches
3.3. Deployment + Projectplan
3.4. Assessment + Refinement

5. 1. Explanation
1.1. Definition + Importance
Alignment:
→ Bring strategy to employees
→ Energize people in organization

6. 1. Explanation
1.1. Definition + Importance
If there is no alignment:
→ slow progress
http://www.beschriftung-aller-
art.de/WebRoot/Store9/Shops/61850389/48E7/7ACB/F704/604E/D871/C0A8/28BA/8315/Schnecke.jpg

7. 1. Explanation
1.1. Definition + Importance
If there is no alignment:
→ strategic achievement suffers
→ operational performance declines
http://www.istockphoto.com/file_thumbview_approve/8141806/2/istockphoto_8141806-bar-graph-decrease.jpg

8. 1. Explanation
1.1. Definition + Importance
Involvement:
„Employee involvement means creating an environment in
which people have an impact on decisions and actions
affecting their jobs.“
About.com: Human Resources
http://www.sycoramericas.com/export/sites/sycor-
us.com/gallery/pics/Career/Team_Americas_Participation_employee_involvement.jpg

9. 1. Explanation
1.1. Definition + Importance
Involvement:
→ Improves enterprise performance
→ Capturing of creativity, energy and ideas
→ Exchange of ideas improves communication + trust
http://activerain.com/image_store/uploads/7/2/2/8/9/ar122708148998227.jpg

10. 1. Explanation
1.1. Definition + Importance
Empowerment:
→ Employee feels enabled to direct work
→ Decisions about areas they are reponsible for
→ They take over responsibility for their results

11. 1. Explanation
1.1. Definition + Importance
Empowerment:
→ People become more productive,
motivated + enthusastic
→ Their successes turn into your success
http://www.trainingupdate.org/success-stories/PublishingImages/news_success.jpg

12. 1. Explanation
1.2. Linkage with other criteria
1. Criteria 2 (Strategy):
people aligned to strategy
2. Criteria 3d (Communication):
exchange of ideas improves
communication
Communication enables involvement
3. Criteria 5 (Processes):
improvement of
processes
http://www.cfn.uni-karlsruhe.de/data/Ressources/53-al-
cluster_al13o2_singulett_10x13_300dpi.jpg

13. 1. Explanation
1.3. International relevance
→ involvement of employees worldwide important
http://lincolnblue.co.uk/worldwide.jpg

14. 2. Approaches
2.1. Suggestion systems / Kaizen
Suggestion systems / Kaizen
= formal communication channels between
management + employees
Kaizen means continuous improvement
Employees seek for ways of quality
improvement
e.g. „Idea Campaigns“ or „Good Idea Boards“
http://www.crossfitoakland.com/old_site/suggestionB
OX.jpg

15. 2. Approaches
2.2. Employee objectives
Creation of employee objectives aligned
to strategy:
→ Everyone knows what to do
→ People kept on track
http://www.aces.upatras.gr/userfiles/image/i_objective.jpg

16. 2. Approaches
2.3. Work teams
Work teams
= cross functional, multi skilled + self directed group

17. 3. Radar – Suggestion system
3.1. Results
→ Alignment + involvement of employees
→ Increase of innovation + creativity
→ Optimization of the organization
→ Motivated + happy employees

18. 3. Radar – Suggestion system
3.2. Approaches
Encouragement of employees
Gathering of ideas in a system
http://www.exconsult.ch/images/idee.jpg

19. 3. Radar – Suggestion system
3.3. Deployment
1) Encouragement:
Management must show
enthusiasm + commitment
http://www.sixpack-
getraenkemaerkte.de/assets/images/Sixpack_Daumen_Hoch_Mann.jpg

20. 3. Radar – Suggestion system
3.3. Deployment
2) Structure:
a) Appointment of an administrator
b) Setting of clear rules

21. 3. Radar – Suggestion system
3.3. Deployment
3) Program visibility:
a) Program launch in public manner
b) Board / telephone line / Email system
c) Promotional activities
http://ii.alatest.com/product/600x400/c/0/Wild-and-Wolf-Trim-Telefon-in-rot-
0.jpg

22. 3. Radar – Suggestion system
3.3. Deployment
4) Recognition + rewards:
Providing rewards for implemented ideas
http://www.sap-b1-blog.de/wp-
content/uploads/2010/06/Pokal.jpg

23. 3. Radar – Suggestion system
3.4. Assessment + Refinement
→ Employees survey
→ Comparison of processes
→ Exchange with cooperation
organization
http://www.thehindubusinessline.com/2005/12/19/images/200512190
0210901.jpg

24. Thank you for your
attention!

25. Sources:
Text:
www.businessknowhow.com/manage/involvement.htm
http://www.immo.bfz.de/c.php/WisMan/Sitemap.rsys
http://www.slideshare.net/PeopleStreme/employee-alignment
http://www.answers.com/topic/employee-suggestion-systems
http://www.articlesbase.com/strategic-planning-articles/one-track-one-train-employee-alignment-to-strategy-vision-missi
http://www.ferret.com.au/n/New-survey-measures-employee-alignment-and-engagement-n690487
http://humanresources.about.com/od/glossarye/a/employee_inv.htm
http://humanresources.about.com/od/employeeempowerment/Employee_Empowerment_How_to_Empower_Employees.h
www.reputationinstitute.com/members/nyc06/Riel_Berens_2006.pdf
http://www.business-wissen.de/handbuch/kaizen/kaizen-als-andere-denkweise/
www.answers.com/.../employee-suggestion-systems
www.1000advices.com/.../processes_kaizen_suggestions.html
http://studix.wiwi.tu-dresden.de/Wiki-fi/index.php/EFQM-Modell