This document summarizes research on workplace communication trends among business professionals. It finds that most enterprise employees now work remotely at least some of the time. Weekly meetings are commonly held with small and large teams, as well as cross-departmentally. Brainstorming sessions and event planning are key activities that most employees are involved in. The document aims to better understand how communication tools are used for collaboration in different work contexts.

1. How We Work Communication Trends of Business Professionals- Chapter 1: Introduction and Background September 2010

2. Is Perception Reality? The Death of the Phone CallAugust 2010 Cell Phones Now Used More for Data than for Calls May 2010 Why Email No Longer Rules October 2009 Americans Have Gone Text CrazyDecember 2009 Why We Never Talk AnymoreAugust 2010

4. 24x7, flex schedules

5. Creation vs. Automation

6. Gen YMore Communication Tools then Ever Before

7. Our Approach Enterprise employees in medium and large size companies (100+) who typically work within/across teams for business collaboration and communicate in a variety of ways Germany UK China US India Australia

8. Architecture

10. Speaking during a video conference via PC/Mac or mobile video application, video phone, room-based system, or telepresence

11. Using speech-to-text or text-to-speech via e-mail, IM, SMS or Updates to social/professional networking/blogging sites

13. Speaking with a group during an audio conferenceSpoken Spoken & Shown Written

14. How We Work TodayMore distributed More connected More emphasis on innovation

15. Working Off-Site 90% of enterprise employees spend some time working off-site 10% 17% 46% 25% or less Work Anywhere. Anytime. Anyplace. 25% to 49% 27% 50% or more None Q Which of the following best describes how much of your work is conducted off-site, that is, away from your company’s office location?

16. Weekly Meeting Summary Highly/Moderately Involved Summary 93% Small team meetings (up to 10 people) 62% Remote meeting Collaboration is vital to success Cross department/Function meetings 61% Large team meetings(10 or more people) 60% Q In a typical week, how often do you participate in the following types of meetings at work?

17. Involvement in Communication & Collaboration Events Highly/Moderately Involved Summary 91% Brainstorming/Ideation sessions The drive for innovation 80% Event/project planning Mission-critical deals/ decision making 69% Q How involved are you personally in the following types of communication and collaboration events at work?

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