My Resume

1. PHILLIP GREEN
6025 Old Highway 280 ⦁ Sterrett, AL 35147
334.201.6249 ⦁ P8072415@gmail.com
EXPERIENCED IT PROFESSIONAL
Information technology specialist with over six years experience in server administration has a proven track
record of delivering operations and maintenance support, team management, and technical subject matter
expertise. Documented achievements in efficient software and systems implementation, and continuous server
support, along with an ability to effectively manage networks, drive end user solutions, and analyze and
implement new technology improvements has led to ongoing career progression. Able to apply strong technical
skill set, management experience, and process improvement tools to aid the growth of a top IT organization.
AREAS OF STRENGTH AND EXPERTISE
⦁ Team Leadership
⦁ Database Administration
⦁ Disaster Recovery
⦁ Windows Server 2008/12
⦁ IT Security
⦁ Problem Solving
⦁ McAfeee antivirus
⦁ Hyper-V and VMWare
⦁ Active Directory
⦁ Microsoft Lync Server 2010
⦁ Project Management
⦁ Operational Risk Management
⦁ Dynamic Host Configuration
⦁ Symantec Ghost
⦁ Group Policy Objects
⦁ Domain Name Service
⦁ Cluster File Servers
⦁ Exchange 2007/10
⦁ PowerShell
⦁ Public Presentations
⦁ Linux/Unix Systems
PROFESSIONAL EXPERIENCE
US Air Force,AL 2009 to Present
Directory ServicesSenior Technician (2013 to Oct 2015)
Resolved operation and maintenance problems for $10B Air Force Enterprise network. Provided 24 hour, 7 days
a week support for 327,000 system users. Fielded core services security and support to 54 bases. Strategic
planning, project implementation, and process standardization for 864,000 soldiers. Worked on many systems to
include Windows 7/8/10, Windows Server 2000/2003/2008 r2/2012, ISA 2003/2006, Hyper-V, PowerShell,
Exchange 2007/2010, Cluster file servers, Microsoft Lync 2010, and SharePoint. Created and taught a training
program focused on Active Directory, Remedy, DNS, DHCP, GPOs, resolving work orders, and basic
troubleshooting.
Key Accomplishment:
 Recognized as subject matter expert of core functions; directed training for all inbound members.
Alternate Manager(2012 to 2013)
Contributed to overall organizational success by adapting skillset to seven managerial roles. Roles included: unit
training manager, unit deployment manager, unit health manager, and self-aid and buddy care manager.
Administered programs to track and report training requirements, deployment availability, medical assessments,
and emergency medical instruction for over 150 individuals.
Key Accomplishment:
 Spearheaded new direction in training management; resulted in 50% improvement in training
accomplishments.
AOC Communication Focal Point Senior Technician (2011 to 2012)
Effectively sustained $58M Air Operations Center Weapons System. Partnered with launch team to provide
initial support to four classified networks. Managed unit accountability and emergency battle management for
183 individuals; focused on time-management, team building, overall efficiency, and effective communication.
Hands on troubleshooting with Windows 2000/2003, GPOS, Centrix, Active Directory, Remedy, Exchange 2007,
Hardware issues, virtual LANs, VPN, and Network storage.
Key Accomplishments:
 Supervised team of 50 contractors during successful 3 week expansive mission.

2. CLIENTS NAME Resume, Page 2
AOC Tier 2 Help Desk (2010 to 2011)
Successfully supported 32 AOC’s Weapon System organizations worldwide. Executed operations, provided
technical maintenance, and delivered upgrades for $1.8M in system assets. Tracked problems, analyzed options,
and delivered low-cost, efficient solutions for various system end users. Served as customer support liaison for
vendors; evaluated and deployed new technology for use in both existing and new C2 systems. Consistently built
servers to ensure everything goes through with changes such as: Windows 2000/2003, Exchange 2003/2007,
Symantec Ghost, and UNIX.
Key Accomplishment:
 Successfully led management initiative to maintain open work orders below 15.
GCCS Server Administrator (2009 to 2010)
Successful systems administration of Air Combat Command’s Global Command and Control System. Installed
software programs and patches on client systems and servers. Provided technical support to over 1,000 ACC
GCCS customers, monitored servers status of Air Force Deliberate, Crisis Action Planning, and Execution
Systems, and delivered consistent customer service solutions. Dealt heavily with Windows 2000, UNIX, Exhange
2003, Account creation, and Remedy.
Key Accomplishment:
 Successfully installed 300 standard desktop configurations; meeting a two week timeline.
EDUCATION AND CERTIFICATION
AAS, Information System Technology
COMMUNITY COLLEGE OF THE AIR FORCE | Montgomery, AL
 Security+ Certification, CompTia, 2015
 Project+ Certification, CompTia, 2015
 Network+ Certification, Comptia, 2015
 CIW JavaScript Specialist, Certified Internet Web Professional Program, 2015
 CIW v5 Database Design Specialist, Certified Internet Web Professional Program, 2015
 CIW Web Development Specialist, Certified Internet Web Professional Program, 2015