Small Business Internet Marketing by http://www.localentrepreneur.com.au

1. 28-02-12

2. Six Sigma Overview By Peter M. Pardoel MBA-MBB Australian Society of Baking 28-02-12 Represented in Australia by : http://www.bakerycombinations.com.au/

4. 28-02-12 Improve your process — and your bottom line — with Six Sigma Australian Society of Baking

5. The Approach Practical Problem Statistical Problem Statistical Solution Practical Solution 28-02-12 Australian Society of Baking

6. To provide a structured and transparent mechanism for initiating, prioritizing and executing Continuous Improvement initiatives within Pcdata PAF + Scorecard PAF funnel Review and prioritize Available resources? Activate funnel project yes no Kaizen process Six Sigma project Just do it Status report / report out / KPI review (optional) Monthly Six Sigma Forum (SSF) meeting Project size Australian Society of Baking

7. 28-02-12 Australian Society of Baking

8. The primary purpose of the Australian Society of Baking is to provide a forum for learning more about the industry through meetings and seminars. Members come from every sector of the baking industry - small craft bakers and larger retail bakers, pastrycooks, independent and group plant bakeries, supermarket groups, research organisations, the educational field, flour millers, ingredient and equipment suppliers. Papers presented cover technical, legislative and marketing matters and there have been almost 280 presentations in all since the founding of the Society. Copies of most of these are available from the secretariat for those wishing to research particular subjects. 28-02-12 Australian Society of Baking

9. A visual tool that helps in separating the vital few from the trivial many Control Impact Analyze – Identify Drivers of Variation 28-02-12 Australian Society of Baking Vital Few High Control – High Impact Cost Ineffective Low Control – High Impact Cost Ineffective High Control – Low Impact Trivial Many Low Control – Low Impact

11. A discussion with an average European Baker 28-02-12

12. 28-02-12 Australian Society of Baking

13. Proactive Quality “ Create process that will produce less or no defects” Reactive Quality Quality Checks (QC) - Taking the defects out of what is produced Evolution of Quality 28-02-12 Australian Society of Baking

16. Six Sigma – Key Dimensions Tools Organization Methodology Driven by customer needs Enabled by quality team. Led by Senior Mgmt Define M easure Analyze Improve Control Process Map Analysis Pareto Chart 28-02-12 Australian Society of Baking Process variation LSL USL Upper/Lower specification limits Regression • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

19. Six Sigma -- Practical Meaning 99.99966% Good (6 Sigma) 20,000 lost articles of mail per hour Unsafe drinking water for almost 15 minutes each day 5,000 incorrect surgical operations per week Two short or long landings at most major airports each day 200,000 wrong drug prescriptions each year No electricity for almost 7 hours each month 7 articles lost per hour One unsafe minute every seven months 1.7 incorrect operations per week One short or long landing every five years 68 wrong prescriptions per year One hour without electricity every 34 years 99% Good (3.8 Sigma) 28-02-12 Australian Society of Baking

21. D Define M Measure A Analyze I Improve C Control Identify and state the practical problem Validate the practical problem by collecting data Convert the practical problem to a statistical one, define statistical goal and identify potential statistical solution Confirm and test the statistical solution Convert the statistical solution to a practical solution Methodology 28-02-12 Australian Society of Baking

22. VoC - Who wants the project and why ? The scope of project / improvement Key team members / resources for the project Critical milestones and stakeholder review Budget allocation Define D Define M Measure A Analyze I Improve C Control 28-02-12 Australian Society of Baking

24. Understand statistical problem Baseline current process capability Define statistical improvement goal Identify drivers of variation (significant factors) Analyze D Define M Measure A Analyze I Improve C Control 28-02-12 Australian Society of Baking

25. Map improved process Pilot solution Identify operating tolerance on significant factors Improve D Define M Measure A Analyze I Improve C Control 28-02-12 Australian Society of Baking

26. Ensure measurement system reliability for significant factors Improved process capability Sustenance Plan - Is tool used to measure the input / process variables flawed ? - Do all operators interpret the tool reading in the same way ? - Statistical Process Control - Mistake Proofing - Control Plan Control D Define M Measure A Analyze I Improve C Control 28-02-12 Australian Society of Baking

29. 28-02-12