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CChhaarraacctteerriissttiiccss ooff 
GGoooodd FFeeeeddbbaacckk 
PPeetteerr FFeennrriicchh 
IInnssttrruuccttiioonnaall DDeevveellooppmmeenntt CCoonnssuullttaanntt 
LLeeaarrnniinngg aanndd TTeeaacchhiinngg CCeennttrree ((bbcciitt..ccaa//llttcc)) 
BBrriittiisshh CCoolluummbbiiaa IInnssttiittuuttee ooff TTeecchhnnoollooggyy 
TTeell:: 660044--443322--88881177 
PPeetteerr__FFeennrriicchh@@bbcciitt..ccaa
BBrriiddggee--iinn 
 HHaavvee yyoouu eevveerr bbeeeenn 
uuppsseett aafftteerr rreecceeiivviinngg 
ffeeeeddbbaacckk?? 
 HHaavvee yyoouu eevveerr 
rreecceeiivveedd uusseelleessss 
ffeeeeddbbaacckk?? 
VViiddeeoo
OOuuttccoommee 
YYoouu sshhoouulldd bbee aabbllee ttoo ggiivvee ccaarriinngg,, 
ggrroowwtthh--pprroodduucciinngg ffeeeeddbbaacckk..
GGoooodd FFeeeeddbbaacckk ((11)) 
 TThhee ppuurrppoossee iiss ttoo hheellpp tthhee ppeerrssoonn.. 
 BBee aawwaarree ooff wwhhaatt tthhee ppeerrssoonn nneeeeddss 
aanndd iiss rreeaaddyy ttoo rreecceeiivvee.. 
 TThhiinnkk aabboouutt wwhhaatt yyoouu ssaayy ffrroomm tthhee 
rreecceeiivveerr’’ss ppeerrssppeeccttiivvee.. 
 PPoossiittiivvee tthhiinnggss aanndd aarreeaass nneeeeddiinngg 
iimmpprroovveemmeenntt aarree iimmppoorrttaanntt.. 
 FFooccuuss oonn tthhee pprreesseenntt nnoott tthhee ppaasstt..
GGoooodd FFeeeeddbbaacckk ((22)) 
 BBee ddeessccrriippttiivvee nnoott eevvaalluuaattiivvee.. 
 AAnn oobbsseerrvvaattiioonn ssuucchh aass ““II nnoottiicceedd tthhaatt 
……”” iiss bbeetttteerr tthhaann sseettttiinngg ssoommeeoonnee uupp ttoo 
ddeeffeenndd tthheemmsseellvveess.. 
 WWhhaatt mmiigghhtt mmaakkee ssoommeeoonnee ddeeffeenndd 
tthheemmsseellvveess??
GGoooodd FFeeeeddbbaacckk ((33)) 
 GGeenneerraallllyy,, pprroovviiddee ssuuggggeessttiioonnss rraatthheerr 
tthhaann ssttaattiinngg wwhhaatt ttoo ddoo.. 
 SSuuggggeessttiioonnss lleett aa ppeerrssoonn ddeecciiddee wwhhaatt 
ttoo ddoo.. 
 WWhhaatt wwoouulldd yyoouu rreeaacctt bbeetttteerr ttoo?? 
-- ““YYoouu sshhoouulldd hhaavvee ……”” 
-- ““TThhiinnkk aabboouutt wwhheetthheerr …… wwoouulldd bbee 
hheellppffuull nneexxtt ttiimmee..””
GGoooodd FFeeeeddbbaacckk ((44)) 
 BBee ssppeecciiffiicc nnoott ggeenneerraall.. 
 CCoommppaarree tthhee ffoolllloowwiinngg:: 
““II ddiiddnn’’tt ggeett iitt..”” 
vveerrssuuss 
““II nneeeeddeedd ttoo pprraaccttiiccee mmoorree..””
GGoooodd FFeeeeddbbaacckk ((55)) 
 FFooccuuss oonn bbeehhaavviioouurrss nnoott tthhee ppeerrssoonn.. 
 CCoommppaarree tthhee ffoolllloowwiinngg:: 
““YYoouu wweerree rruuddee ttoo mmee..”” 
vveerrssuuss 
““II wwaassnn’’tt aabbllee ttoo ffiinniisshh mmyy ppooiinntt..””
GGoooodd FFeeeeddbbaacckk ((66)) 
 FFooccuuss oonn wwhhaatt ccaann bbee cchhaannggeedd.. 
 CCoommppaarree:: 
-- ““WWhheenn yyoouu wwrroottee oonn tthhee ddooccuummeenntt 
ccaammeerraa,, II ccoouulldd nnoott sseeee wwhhaatt yyoouu 
wwrroottee..”” 
vveerrssuuss 
-- ““YYoouurr hhaannddss aarree ttoooo bbiigg..”” 
 OOnnee ccaannnnoott cchhaannggee pphhyyssiiccaall aattttrriibbuutteess..
Good FFeeeeddbbaacckk iinn tthhee CCllaassssrroooomm 
 WWiillll tthhee pprreecceeddiinngg ffeeeeddbbaacckk ttiippss bbee 
eeffffeeccttiivvee ffoorr yyoouurr ssttuuddeennttss??
WWoorrkkiinngg TTooggeetthheerr 
 SSiinnccee IISSWWss rreeqquuiirree ppeeeerr ffeeeeddbbaacckk,, wwee 
nneeeedd ttoo ffeeeell ssaaffee aanndd ttrruusstt eeaacchh ootthheerr.. 
 WWhhaatt ddoo wwee nneeeedd ttoo aaggrreeee uuppoonn ffoorr 
ccoommffoorrttaabbllyy wwoorrkkiinngg ttooggeetthheerr??
TTyyppiiccaall AAggrreeeemmeennttss 
 CCoonnffiiddeennttiiaalliittyy:: ““WWhhaatt hhaappppeennss iinn aann IISSWW,, 
ssttaayyss iinn aann IISSWW..”” 
 SShhaarriinngg aa ssttoorryy oouuttssiiddee tthhee IISSWW iiss ookkaayy iiff tthhee 
ppeerrssoonn ccaannnnoott bbee iiddeennttiiffiieedd.. 
 RReessppeecctt eeaacchh ootthheerr.. 
 PPrroovviiddee tthhee nneeeeddeedd ffeeeeddbbaacckk iinn aa hheellppffuull 
aanndd ccaarriinngg wwaayy.. 
 SShhaarree tthhee ttiimmee.. LLeett eevveerryyoonnee ccoonnttrriibbuuttee 
iiddeeaass.. 
 PPaarrttiicciippaattee wwiitthh ffuullll aatttteennttiioonn..
WWhhaatt qquueessttiioonnss 
aabboouutt ffeeeeddbbaacckk 
ddoo yyoouu ssttiillll hhaavvee??

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08 Feedback

  • 1. CChhaarraacctteerriissttiiccss ooff GGoooodd FFeeeeddbbaacckk PPeetteerr FFeennrriicchh IInnssttrruuccttiioonnaall DDeevveellooppmmeenntt CCoonnssuullttaanntt LLeeaarrnniinngg aanndd TTeeaacchhiinngg CCeennttrree ((bbcciitt..ccaa//llttcc)) BBrriittiisshh CCoolluummbbiiaa IInnssttiittuuttee ooff TTeecchhnnoollooggyy TTeell:: 660044--443322--88881177 PPeetteerr__FFeennrriicchh@@bbcciitt..ccaa
  • 2. BBrriiddggee--iinn  HHaavvee yyoouu eevveerr bbeeeenn uuppsseett aafftteerr rreecceeiivviinngg ffeeeeddbbaacckk??  HHaavvee yyoouu eevveerr rreecceeiivveedd uusseelleessss ffeeeeddbbaacckk?? VViiddeeoo
  • 3. OOuuttccoommee YYoouu sshhoouulldd bbee aabbllee ttoo ggiivvee ccaarriinngg,, ggrroowwtthh--pprroodduucciinngg ffeeeeddbbaacckk..
  • 4. GGoooodd FFeeeeddbbaacckk ((11))  TThhee ppuurrppoossee iiss ttoo hheellpp tthhee ppeerrssoonn..  BBee aawwaarree ooff wwhhaatt tthhee ppeerrssoonn nneeeeddss aanndd iiss rreeaaddyy ttoo rreecceeiivvee..  TThhiinnkk aabboouutt wwhhaatt yyoouu ssaayy ffrroomm tthhee rreecceeiivveerr’’ss ppeerrssppeeccttiivvee..  PPoossiittiivvee tthhiinnggss aanndd aarreeaass nneeeeddiinngg iimmpprroovveemmeenntt aarree iimmppoorrttaanntt..  FFooccuuss oonn tthhee pprreesseenntt nnoott tthhee ppaasstt..
  • 5. GGoooodd FFeeeeddbbaacckk ((22))  BBee ddeessccrriippttiivvee nnoott eevvaalluuaattiivvee..  AAnn oobbsseerrvvaattiioonn ssuucchh aass ““II nnoottiicceedd tthhaatt ……”” iiss bbeetttteerr tthhaann sseettttiinngg ssoommeeoonnee uupp ttoo ddeeffeenndd tthheemmsseellvveess..  WWhhaatt mmiigghhtt mmaakkee ssoommeeoonnee ddeeffeenndd tthheemmsseellvveess??
  • 6. GGoooodd FFeeeeddbbaacckk ((33))  GGeenneerraallllyy,, pprroovviiddee ssuuggggeessttiioonnss rraatthheerr tthhaann ssttaattiinngg wwhhaatt ttoo ddoo..  SSuuggggeessttiioonnss lleett aa ppeerrssoonn ddeecciiddee wwhhaatt ttoo ddoo..  WWhhaatt wwoouulldd yyoouu rreeaacctt bbeetttteerr ttoo?? -- ““YYoouu sshhoouulldd hhaavvee ……”” -- ““TThhiinnkk aabboouutt wwhheetthheerr …… wwoouulldd bbee hheellppffuull nneexxtt ttiimmee..””
  • 7. GGoooodd FFeeeeddbbaacckk ((44))  BBee ssppeecciiffiicc nnoott ggeenneerraall..  CCoommppaarree tthhee ffoolllloowwiinngg:: ““II ddiiddnn’’tt ggeett iitt..”” vveerrssuuss ““II nneeeeddeedd ttoo pprraaccttiiccee mmoorree..””
  • 8. GGoooodd FFeeeeddbbaacckk ((55))  FFooccuuss oonn bbeehhaavviioouurrss nnoott tthhee ppeerrssoonn..  CCoommppaarree tthhee ffoolllloowwiinngg:: ““YYoouu wweerree rruuddee ttoo mmee..”” vveerrssuuss ““II wwaassnn’’tt aabbllee ttoo ffiinniisshh mmyy ppooiinntt..””
  • 9. GGoooodd FFeeeeddbbaacckk ((66))  FFooccuuss oonn wwhhaatt ccaann bbee cchhaannggeedd..  CCoommppaarree:: -- ““WWhheenn yyoouu wwrroottee oonn tthhee ddooccuummeenntt ccaammeerraa,, II ccoouulldd nnoott sseeee wwhhaatt yyoouu wwrroottee..”” vveerrssuuss -- ““YYoouurr hhaannddss aarree ttoooo bbiigg..””  OOnnee ccaannnnoott cchhaannggee pphhyyssiiccaall aattttrriibbuutteess..
  • 10. Good FFeeeeddbbaacckk iinn tthhee CCllaassssrroooomm  WWiillll tthhee pprreecceeddiinngg ffeeeeddbbaacckk ttiippss bbee eeffffeeccttiivvee ffoorr yyoouurr ssttuuddeennttss??
  • 11. WWoorrkkiinngg TTooggeetthheerr  SSiinnccee IISSWWss rreeqquuiirree ppeeeerr ffeeeeddbbaacckk,, wwee nneeeedd ttoo ffeeeell ssaaffee aanndd ttrruusstt eeaacchh ootthheerr..  WWhhaatt ddoo wwee nneeeedd ttoo aaggrreeee uuppoonn ffoorr ccoommffoorrttaabbllyy wwoorrkkiinngg ttooggeetthheerr??
  • 12. TTyyppiiccaall AAggrreeeemmeennttss  CCoonnffiiddeennttiiaalliittyy:: ““WWhhaatt hhaappppeennss iinn aann IISSWW,, ssttaayyss iinn aann IISSWW..””  SShhaarriinngg aa ssttoorryy oouuttssiiddee tthhee IISSWW iiss ookkaayy iiff tthhee ppeerrssoonn ccaannnnoott bbee iiddeennttiiffiieedd..  RReessppeecctt eeaacchh ootthheerr..  PPrroovviiddee tthhee nneeeeddeedd ffeeeeddbbaacckk iinn aa hheellppffuull aanndd ccaarriinngg wwaayy..  SShhaarree tthhee ttiimmee.. LLeett eevveerryyoonnee ccoonnttrriibbuuttee iiddeeaass..  PPaarrttiicciippaattee wwiitthh ffuullll aatttteennttiioonn..
  • 13. WWhhaatt qquueessttiioonnss aabboouutt ffeeeeddbbaacckk ddoo yyoouu ssttiillll hhaavvee??

Hinweis der Redaktion

  1. Play the video for 1:49 to only see ineffective feedback.
  2. Note the video on trust.