The SFIA User Forum is a community of SFIA users exchanging experiences and knowledge in order to help each other implement and manage SFIA. The User Forum also has a broader interest in developing the capability of Business Change and IT professionals whose roles and careers are covered by the SFIA framework.

7. Survey Demographics Membership of one of the 5 SFIA member organisations? Are you using SFIA v 4? What is your primary job function? Which Sector do you work in?

10. Which People Management Processes does SFIA support? Significant Latent Demand The areas of resourcing, performance management, workforce planning and development show a significant gap between the numbers of organisations currently using SFIA and those who would like to use SFIA. Not using SFIA now but would like to Using SFIA to support this process now Key: % of respondents which answered the question Which operational People management processes does SFIA support in your organisation? n=91. Lagging behind? The area of Reward shows the least interest but still a number of users are interested in using SFIA to support their Reward processes. Most Mature The areas of Organisation & Role Design, Training, Career Development and Recruitment are the more mature areas. There is still significant out-standing demand for SFIA to support these process areas.

11. What business challenges are you using SFIA to help with? Significant Demand to Use SFIA to solve IT workforce challenges A number of areas are of interest and there is a healthy spread of organisations using it and good demand from other organisations to start using SFIA in these areas. Most Mature The challenges of developing IT professionalism and skills assessment are the most common uses of SFIA. Not using SFIA now but would like to Using SFIA to help with this now Key: % of respondents which answered the question “What business challenges are you using SFIA to help with?” n=91. In contrast to SFIA council literature; the areas of outsourcing / off-shoring / mergers / acquisitions are not prime reasons for forum members using SFIA. Extract from “Getting it Right with SFIA”

14. How would you like to communicate with fellow User Forum members? Webinars and Collaboration Tools Can be looked at once the initial level of interaction increases. Unimportant Essential or Important Clear Preferences Web site, e-mail and on-line discussion boards are most in demand and these should continue to be the methods of communication. Our focus should be to improve usage of existing features. Key: % of respondents which answered the question “How would you like to communicate with fellow User Forum members?” n=91. Face to face There is a significant number of people are looking for face to face interaction. Is there an opportunity to use the annual SFIA conference to test this out?

15. What support would help you to become more active in the User Forum? Increase the no. of people in the forum size and the level of interaction We need a drive to increase the number of members and to increase the sense of community. Unimportant Essential or Important Content is King! Key: % of respondents which answered the question “What support would you help you to become more active in the User Forum?” n=91. More content is key to increasing activity in the User Forum. This is the priority area to take the forum to the next stage. A summary of recent activity by e-mail will drive up usage. Other sources of content are: guest contributors and those members whom are looking for help in writing, editing publishing material. As increasing content is vital and approximately 20% of responders say they need support; we need to target those members with content who need support to publish. Key content to add is the SFIA v4 FAQ.

16. Which People management processes would you like to see featured in the SFIA User Forum? Content is King! Having established that more content is key to increasing activity in the User Forum. This slide highlight the people management process areas of most interest to forum members. Not Interested Very Interested or Interested Key: % of respondents which answered the question Which People management processes would you like to see featured in the SFIA User Forum?” n=91. Lagging behind? The area of Reward again lags behind but there is still significant interest in the topic. There is still lots of interest in the mature SFIA supported areas (Training, Career Development and Role Design). There is significant interest in growth areas such as Resourcing, Recruitment, Workforce Planning and Performance Management.

17. What business challenges would you like to see featured in the SFIA User Forum? Not Interested Very Interested or Interested Content is King Having established that more content is key to increasing activity in the User Forum; this slide highlights the business areas of most interest to forum members. Key: % of respondents which answered the question Which People management processes would you like to see featured in the SFIA User Forum?” n=91. There is still lots of interest in the business challenges which are directly related to skills and skills development. There is also interested in IT workforce related challenges which are not directly relate to SFIA and skills development. There is also interested in those IT workforce related challenges which are only indirectly relate to SFIA. … but some areas are less of a draw than others There are a number of business challenges which are of interest to a minority of forum members.