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The	
  customized	
  approach	
  for	
  a	
  deeper	
  level	
  of	
  relevancy	
  and	
  personaliza?on	
  for	
  airline	
  
customers	
  proved	
  to	
  be	
  a	
  success:	
  	
  
•  Cost-­‐per-­‐sale:	
  Dynamic	
  decisioning	
  improved	
  cost-­‐per-­‐sale	
  by	
  67%	
  	
  
•  Conversion	
  rate	
  81%	
  higher:	
  Due	
  to	
  the	
  success	
  of	
  dynamic	
  decisioning	
  in	
  the	
  display	
  
network,	
  Performics	
  rolled	
  it	
  out	
  to	
  the	
  search	
  network.	
  On	
  test	
  routes,	
  the	
  search	
  
network	
  saw	
  81%	
  higher	
  conversion	
  rates.	
  	
  
Performance	
  
Performics	
  developed	
  75	
  audience	
  remarke?ng	
  lists	
  and	
  a	
  custom	
  API	
  script	
  which	
  
segmented	
  data	
  by	
  date,	
  pulling	
  real-­‐?me	
  lowest	
  pricing	
  into	
  a	
  single	
  template.	
  The	
  
customized	
  approach	
  allowed	
  for	
  bid	
  adjustment	
  by	
  search	
  recency,	
  using	
  more	
  than	
  
10	
  days	
  of	
  remarke?ng	
  history	
  to	
  bid.	
  
	
  
To	
  further	
  en?ce	
  customers,	
  Performics	
  created	
  an	
  individual	
  response	
  based	
  on	
  
combina?ons	
  of	
  geographic,	
  behavioral,	
  demographic,	
  pricing	
  and	
  intent	
  data	
  to	
  
500,000	
  poten?al	
  passengers	
  from	
  1.5M	
  site	
  search	
  queries.	
  	
  
	
  
Plan	
  
Performics	
  Creates	
  Custom	
  API	
  Enabling	
  	
  
Dynamic	
  Decisioning	
  for	
  Large	
  Airline	
  
Through	
  crea?ve	
  tes?ng	
  for	
  a	
  large	
  airline,	
  Performics	
  discovered	
  when	
  a	
  relevant	
  city	
  
is	
  in	
  the	
  crea?ve,	
  performance	
  improves	
  by	
  up	
  to	
  25%.	
  This	
  data-­‐driven	
  insight	
  posed	
  
new	
  opportunity	
  to	
  out-­‐perform	
  compe??on	
  and	
  increase	
  efficiency	
  and	
  response	
  
rate.	
  
	
  
Performics	
  took	
  the	
  tradi?onal	
  prac?ce	
  of	
  retarge?ng	
  and	
  sought	
  to	
  create	
  a	
  more	
  
personalized	
  message	
  through	
  the	
  Google	
  Display	
  Network	
  (GDN).	
  Responding	
  to	
  every	
  
unique	
  flight	
  search	
  query	
  with	
  a	
  personalized	
  loca?on	
  descrip?on	
  was	
  a	
  massive	
  
undertaking.	
  
Challenge	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
  
Airline	
  Cost-­‐Per-­‐Sale	
  Drops	
  67%	
  
Over	
  7	
  Months	
  
COST	
  PER	
  SALE	
  
MONTH	
  
“In	
  the	
  
par3cipa3on	
  
age,	
  people	
  
expect	
  to	
  
access	
  
informa3on	
  
about	
  
something	
  
relevant	
  to	
  
them	
  –	
  at	
  
the	
  very	
  
moment	
  it’s	
  
relevant.”	
  

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