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Balanced Scorecard 2009




   Earn up to 15          Define, Implement and Advance Strategy
   CPE Credits            to Achieve Organizational Goals

   Achieve                December 8 – 9, 2009 | Arlington, VA
   Corporate              Optional Pre-Conference Workshops: December 7, 2009

   Buy-In with
                          You Will Learn to:
   Effective
                          Streamline Strategic Planning with Strategy Mapping
   Change                 Develop strategic initiatives to ensure smooth Balanced Scorecard execution
   Management             Communicate Balanced Scorecard Performance Effectively
                          Monitor progress to accurately report performance and improve decision
   Strategies             making capabilities

                          Link Balanced Scorecard Measures to Employee Performance
                          Identify measurable indicators based on job function for improved performance

                          Identify the Next Steps after Balanced Scorecard Implementation
                          Learn how to evaluate and modify Balanced Scorecard initiatives after the
                          initial implementation

In Association with:


                                                                  www.ASMIweb.com/BSC
                                                                      www.ASMIweb.com/BSC                 1
pre-conference workshop
                                 Balanced Scorecard 2009

                                 December 7, 2009
                              Workshops are designed to be an interactive way for participants to learn the
                              latest management techniques in order to implement them in their workplace. The
                              workshops provide a platform to learn practical applications of current best practices.

                                 8:30
                                 Workshop Registration & Continental Breakfast

                                 9:00
                                 workshop a.
                                 Balanced Scorecard Fundamentals for Commercial Enterprises: Implement a
                                 Strategy-Aligned Balanced Scorecard
                                 Understanding the fundamentals of the Balanced Scorecard (BSC) methodology is critical to
                                 maximizing the execution of strategy. This workshop includes hands-on exercises that will help you
                                 learn how to integrate proven BSC tools and techniques to achieve breakthrough results. Learn
                                 the basics of Balanced Scorecard design and deployment while gaining insights into the potential
                                 pitfalls and hurdles to successful implementation. Discover the best practices in the latest BSC
                                 advancements to accelerate your results towards a strategy-aligned organization.
                                   Develop a solid understanding of key BSC concepts and misconceptions
                                   Learn how to use established tools and templates to help accelerate your results
                                   Discover a roadmap for the journey to developing, deploying and cascading strategy maps
                                   and scorecards
                                 Bob Paladino
                                 ASMI Senior Fellow
                                 Founder, Bob Paladino and Associates

                                 12:00
                                 Lunch Break

                                 1:00
                                 workshop b.
                                 Business Intelligence Fundamentals: Implementing BI to Enable a Strategy-Aligned
                                 Balanced Scorecard
                                 This workshop is designed to help you understand the purpose and power of BSC and BI
                                 alignment in supporting optimal business performance management. The workshop will introduce
                                 you to the area of BI and will provide examples of how leading companies have developed
                                 BI capabilities that have resulted in measurable business performance improvement. Most
                                 importantly, this interactive session will provide you with the knowledge you need to understand
                                 the relationships between the BSC and BI and how alignment can provide opportunities to
                                 improve your current business performance management program.
                                   Develop a solid understanding of key BI concepts and misconceptions
                                   Support improved business performance with Business Intelligence
                                   Understand the business risks of uncoordinated Balanced Scorecard and Business Intelligence programs
                                 Bill Collins
                                 Director of Business Solutions
                                 Decision Path

                                 4:00
                                 Workshops Adjourn


2                         www.ASMIweb.com/BSC
day one
       Balanced Scorecard 2009

       December 8, 2009
       8:30
       Conference Registration & Continental Breakfast



       9:00
       keynote address
       Create a Strategic Plan for Change Management
       As a champion of Balanced Scorecard implementation, it’s important to develop a strategy that
       will withstand resistance from employees and executives, and ensure a smooth transition into
       enhanced process improvement practices. During this Keynote Address, you will learn to:
         Understand the importance of change management when developing and implementing a
         BSC system
         Use change management strategies to assess workforce culture and readiness to change
         Create a systematic plan for implementing change
       Robert Gold
       Founder
       Tenacious Tortoise, LLC


       10:00
       Break & Refreshments



       10:15
       Use the BSC to Achieve Organizational Excellence
         Learn the seven key components and the framework for achieving Organizataionl Excellence
         Understand how the BSC contributes to Organizational Excellence
         Assess your organization against Organizational Excellence criteria and factor the gaps into
         your BSC build
       Jeff Parks
       Founder/President
       Performance Breakthroughs, Inc.


       12:15
       Lunch Break




who should attend:
 Chief Executive Officers                                   Directors
 Chief Operating Officers                                   Program Analysts
 Chief Financial Officers                                   Budget Officers


                                                                                       www.ASMIweb.com/BSC        3
day one
                  Balanced Scorecard 2009

                  December 8, 2009
                  1:15
                  Strategy Mapping: Bridge the Gap between Strategy and Execution
                    Align organizational objectives through mapping to accomplish effective strategic planning
                    Identify key strategic goals for accomplishing results
                    Guide users through the process of developing strategic initiatives
                  Chris Walter
                  VP B2B Routes to Market
                  Market Source, Inc.

                  2:15
                  Break & Refreshments


                  2:30
                  Develop Key Measures and Metrics for the Balanced Scorecard
                    Understand the difference between metrics and KPIs, and how to choose which metrics
                  should be published on a scorecard
                    Design useful measures for gauging business strategy and meaningful metrics for tracking
                  success
                    Leverage performance objectives to provide context that gives operational scorecards more meaning
                  Bill Barberg
                  President and Founder
                  Insightformation, Inc.


                  3:30
                  Effectively Match Measures to Organizational Job Functions
                    Understand the difference between hard and soft measures and why choosing the correct
                    measure is essential for implementation
                    Identify which measures should be chosen based on job function
                    Learn how to properly assign measures for mixed or non-traditional job functions
                  Bill Barberg
                  President and Founder
                  Insightformation, Inc.

                  4:30
                  Day One Adjourns




          top five reasons to attend:
           Transform              Implement the           Identify Measures       Link Performance         Garner Company-
           the Balanced           BSC to Make             that Accurately         Measures to              Wide Buy-In
           Scorecard from         your Organization       Evaluate Specific        Financial and            for Successful
           Theory to Practice     Strategy-Focused        Job Functions           Business Processes       Implementation


4         www.ASMIweb.com/BSC
day two
Balanced Scorecard 2009

December 9, 2009
8:30
Continental Breakfast


9:00
keynote address
Cascade the Balanced Scorecard Throughout your Organization
The Balanced Scorecard is a company-wide initiative that can be successful only when everyone
in the organization is active in its execution. When each employee knows what part they play
in improving organizational performance, they can work towards set goals. During this Keynote
Address, you will learn to:
  Create, administer and execute a comprehensive communication plan to help execute your
  BSC strategy
  Cascade appropriate communication activities that focus on strategy through human
  resource’s role in the BSC
  Develop a strategy-focused workforce by aligning employees, values and strategy of
  the organization
Amy Ellison
Vice President, Human Resources
Delta Dental of Kansas, Inc.


10:00
Break & Refreshments


10:15
Understand the Role of Leadership in Managing and Implementing Balanced
Scorecard Initiatives
  Learn the role leadership plays in translating vision and mission into organizational strategy
  Develop a strategy that centers on the values and core competencies of your organization
  Turn leaders into champions of BSC initiatives to ensure improvement continues over time
Amy Ellison
Vice President, Human Resources
Delta Dental of Kansas, Inc.


11:15
Report and Monitor your Balanced Scorecard Performance
  Supervise the overall function of the BSC to guarantee strategic success and execution
  Manage the BSC as an effective tool used to carry out planned processes to achieve long
  term goals
  Track and monitor the progress seen as a result of implementing the BSC

Carrie McFadden
Strategy and Performance Management
Federal Reserve Bank of Cleveland




                                                                                  www.ASMIweb.com/BSC        5
day two
                  Balanced Scorecard 2009

                  December 9, 2009
                   12:15
                   Lunch Break



                   1:15
                   Manage Your Organization through Strategic Themes
                     Break down a strategy map into strategic themes, linking internal processes to customers
                     and shareholders
                     Use strategic themes to simplify your vision into manageable targets
                     Identify what themes best describe your organization’s strategy
                   Terry Brown
                   Partner, ParCon Consulting


                   2:15
                   Break & Refreshments



                   2:30
                   Next Steps in Balanced Scorecard Implementation
                     Learn how to analyze collected data to make informed decisions
                     Maintain the BSC initiatives when leaders leave and employee positions change
                     Identify when measures and practices need to be revised or reoriented to remain aligned
                     with overall strategy
                   Robert Gold
                   Founder, Tenacious Tortoise, LLC


                   3:30
                   Conference Adjourns




          sponsorship opportunities
          ASMI offers four different pre-designed sponsorship packages:
           Event Co-Sponsor       Session Sponsor    Luncheon Sponsor                  Exhibit Booth Sponsor

          To learn more about exhibiting and sponsorships at Balanced Scorecard 2009 please contact
          Meredith Mason at 202-739-9707 or MeredithMason@PerformanceInstitute.org


6         www.ASMIweb.com/BSC
Balanced Scorecard 2009

Logistics & Registration
Venue and Hotel:                                      CPE Credits
Balanced Scorecard 2009 will be held at The                      Delivery Method: Group-live
Performance Institute Conference Center                          Program Level: Beginner
in Arlington, VA, just one block east of the                     Prerequisites: None
Courthouse Metro stop on the Orange Line. A                      Advanced Preparation: None
public parking garage is located just inside of the   CPE Credits: 15
building for $10/day.                                 The American Strategic Management Institute (ASMI) is registered
                                                      with the National Association of State Boards of Accountancy
                                                      (NASBA) as a sponsor of continuing professional education on the
The Performance Institute Conference Center           National Registry of CPE Sponsors. State boards of accountancy have
1515 N. Courthouse Rd., Suite 600                     final authority on the acceptance of individual courses for CPE credit.
                                                      Complaints regarding sponsors may be addressed to the National
Arlington, VA 22201                                   Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN
703-894-0920                                          37219-2417. Website: www.nasba.org.


A limited number of rooms have been reserved
at the Arlington Rosslyn Courtyard by Marriott        Cancellation Policy
                                                      For live events: ASMI will provide a full refund less $399 administration
at the prevailing rate of $209 until November 7,      fee for cancellations four weeks before the event. If cancellation occurs
2009. Please call the hotel directly and reference    within two weeks prior to conference start date, no refund will be issued.
code “Balanced Scorecard” when making                 Registrants who fail to attend and do not cancel prior to the event will be
                                                      charged the entire registration fee.
reservations to get the discounted rate. The hotel
                                                      All the cancellation requests need to be made online. Your confirmation
is conveniently located three blocks from the         email contains links to modify or cancel registrations. Please note that the
Rosslyn Metro station. Please ask the hotel about     cancellation is not final until you receive a written confirmation.
a complimentary shuttle that is also available for    Payment must be secured prior to the conference. If payment is not
your convenience.                                     received by the conference start date, a method of payment must
                                                      be presented at the time of registration in order to guarantee your
                                                      participation at the event.
Arlington Rosslyn Courtyard by Marriott
1533 Clarendon Blvd.                                  Quality Assurance
                                                      ASMI strives to provide you with the most productive and effective
Arlington, VA 22209                                   educational experience possible. If after completing the course you feel
Phone: 703-528-2222 / 1-800-321-2211                  there is some way we can improve, please write your comments on the
www.courtyardarlingtonrosslyn.com                     evaluation form provided upon your arrival. Should you feel dissatisfied
                                                      with your learning experience and wish to request a credit or refund,
                                                      please submit it in writing no later than 10 business days after the end of
                                                      the training to: ASMI: Corporate Headquarters; 805 15th Street NW, 3rd
Tuition & Group Discounts:                            Floor; Washington, D.C. 20005
The tuition rate for attending the Balanced           Note: As speakers are confirmed six months before the event, some
Scorecard 2009 is as follows:                         speaker changes or topic changes may occur in the program. ASMI is not
                                                      responsible for speaker changes, but will work to ensure a comparable
                                                      speaker is located to participate in the program.
 Conference                         $1799
                                                      If for any reason ASMI decides to cancel this conference, ASMI
 One Workshop                       $399              accepts no responsibility for covering airfare, hotel or other costs incurred
                                                      by registrants, including delegates, sponsors and guests.
 Both Workshops                     $599
                                                      Discounts
                                                      • All ‘Early Bird’ Discounts must require payment at time of registration
For more information on group discounts for             and before the cut-off date in order to receive any discount.
Balanced Scorecard 2009 please contact Dave           • Any discounts offered whether by ASMI (including team discounts) must
                                                        also require payment at the time of registration.
Yerks at 858-866-9381 or email him at                 • All discount offers cannot be combined with any other offer.
David.Yerks@ASMIweb.com.                              • Discounts cannot be applied retroactively




                                                                                          www.ASMIweb.com/BSC                         7
Balanced Scorecard 2009

    Logistics & Registration

     to register
                Call                                 Fax this Form to                  Visit
                877-992-9522                         866-234-0680                      www.ASMIweb.com/BSC



      Registration Form
             Yes! Register me for Balanced Scorecard 2009
                  Add the Pre-Conference Workshop A
                  Add the Pre-Conference Workshop B
             Please call me. I am interested in a special Group Discount for my team

      Delegate Information


      Name                                                           Title




      Organization                                                   Dept.




      Address




      City                                                           State                     Zip




      Telephone                                                      Fax




      Email


      Payment Information
         Check            Purchase Order / Training Form          Credit Card



      Credit Card Number                                             Expiration Date                     Verification no.




      Name on Card                                                   Billing Zip

      Please make checks payable to: The Performance Institute
                                                                                                     Priority Code: B303-WEB




8     www.ASMIweb.com/BSC

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T352 Asmi

  • 1. Balanced Scorecard 2009 Earn up to 15 Define, Implement and Advance Strategy CPE Credits to Achieve Organizational Goals Achieve December 8 – 9, 2009 | Arlington, VA Corporate Optional Pre-Conference Workshops: December 7, 2009 Buy-In with You Will Learn to: Effective Streamline Strategic Planning with Strategy Mapping Change Develop strategic initiatives to ensure smooth Balanced Scorecard execution Management Communicate Balanced Scorecard Performance Effectively Monitor progress to accurately report performance and improve decision Strategies making capabilities Link Balanced Scorecard Measures to Employee Performance Identify measurable indicators based on job function for improved performance Identify the Next Steps after Balanced Scorecard Implementation Learn how to evaluate and modify Balanced Scorecard initiatives after the initial implementation In Association with: www.ASMIweb.com/BSC www.ASMIweb.com/BSC 1
  • 2. pre-conference workshop Balanced Scorecard 2009 December 7, 2009 Workshops are designed to be an interactive way for participants to learn the latest management techniques in order to implement them in their workplace. The workshops provide a platform to learn practical applications of current best practices. 8:30 Workshop Registration & Continental Breakfast 9:00 workshop a. Balanced Scorecard Fundamentals for Commercial Enterprises: Implement a Strategy-Aligned Balanced Scorecard Understanding the fundamentals of the Balanced Scorecard (BSC) methodology is critical to maximizing the execution of strategy. This workshop includes hands-on exercises that will help you learn how to integrate proven BSC tools and techniques to achieve breakthrough results. Learn the basics of Balanced Scorecard design and deployment while gaining insights into the potential pitfalls and hurdles to successful implementation. Discover the best practices in the latest BSC advancements to accelerate your results towards a strategy-aligned organization. Develop a solid understanding of key BSC concepts and misconceptions Learn how to use established tools and templates to help accelerate your results Discover a roadmap for the journey to developing, deploying and cascading strategy maps and scorecards Bob Paladino ASMI Senior Fellow Founder, Bob Paladino and Associates 12:00 Lunch Break 1:00 workshop b. Business Intelligence Fundamentals: Implementing BI to Enable a Strategy-Aligned Balanced Scorecard This workshop is designed to help you understand the purpose and power of BSC and BI alignment in supporting optimal business performance management. The workshop will introduce you to the area of BI and will provide examples of how leading companies have developed BI capabilities that have resulted in measurable business performance improvement. Most importantly, this interactive session will provide you with the knowledge you need to understand the relationships between the BSC and BI and how alignment can provide opportunities to improve your current business performance management program. Develop a solid understanding of key BI concepts and misconceptions Support improved business performance with Business Intelligence Understand the business risks of uncoordinated Balanced Scorecard and Business Intelligence programs Bill Collins Director of Business Solutions Decision Path 4:00 Workshops Adjourn 2 www.ASMIweb.com/BSC
  • 3. day one Balanced Scorecard 2009 December 8, 2009 8:30 Conference Registration & Continental Breakfast 9:00 keynote address Create a Strategic Plan for Change Management As a champion of Balanced Scorecard implementation, it’s important to develop a strategy that will withstand resistance from employees and executives, and ensure a smooth transition into enhanced process improvement practices. During this Keynote Address, you will learn to: Understand the importance of change management when developing and implementing a BSC system Use change management strategies to assess workforce culture and readiness to change Create a systematic plan for implementing change Robert Gold Founder Tenacious Tortoise, LLC 10:00 Break & Refreshments 10:15 Use the BSC to Achieve Organizational Excellence Learn the seven key components and the framework for achieving Organizataionl Excellence Understand how the BSC contributes to Organizational Excellence Assess your organization against Organizational Excellence criteria and factor the gaps into your BSC build Jeff Parks Founder/President Performance Breakthroughs, Inc. 12:15 Lunch Break who should attend: Chief Executive Officers Directors Chief Operating Officers Program Analysts Chief Financial Officers Budget Officers www.ASMIweb.com/BSC 3
  • 4. day one Balanced Scorecard 2009 December 8, 2009 1:15 Strategy Mapping: Bridge the Gap between Strategy and Execution Align organizational objectives through mapping to accomplish effective strategic planning Identify key strategic goals for accomplishing results Guide users through the process of developing strategic initiatives Chris Walter VP B2B Routes to Market Market Source, Inc. 2:15 Break & Refreshments 2:30 Develop Key Measures and Metrics for the Balanced Scorecard Understand the difference between metrics and KPIs, and how to choose which metrics should be published on a scorecard Design useful measures for gauging business strategy and meaningful metrics for tracking success Leverage performance objectives to provide context that gives operational scorecards more meaning Bill Barberg President and Founder Insightformation, Inc. 3:30 Effectively Match Measures to Organizational Job Functions Understand the difference between hard and soft measures and why choosing the correct measure is essential for implementation Identify which measures should be chosen based on job function Learn how to properly assign measures for mixed or non-traditional job functions Bill Barberg President and Founder Insightformation, Inc. 4:30 Day One Adjourns top five reasons to attend: Transform Implement the Identify Measures Link Performance Garner Company- the Balanced BSC to Make that Accurately Measures to Wide Buy-In Scorecard from your Organization Evaluate Specific Financial and for Successful Theory to Practice Strategy-Focused Job Functions Business Processes Implementation 4 www.ASMIweb.com/BSC
  • 5. day two Balanced Scorecard 2009 December 9, 2009 8:30 Continental Breakfast 9:00 keynote address Cascade the Balanced Scorecard Throughout your Organization The Balanced Scorecard is a company-wide initiative that can be successful only when everyone in the organization is active in its execution. When each employee knows what part they play in improving organizational performance, they can work towards set goals. During this Keynote Address, you will learn to: Create, administer and execute a comprehensive communication plan to help execute your BSC strategy Cascade appropriate communication activities that focus on strategy through human resource’s role in the BSC Develop a strategy-focused workforce by aligning employees, values and strategy of the organization Amy Ellison Vice President, Human Resources Delta Dental of Kansas, Inc. 10:00 Break & Refreshments 10:15 Understand the Role of Leadership in Managing and Implementing Balanced Scorecard Initiatives Learn the role leadership plays in translating vision and mission into organizational strategy Develop a strategy that centers on the values and core competencies of your organization Turn leaders into champions of BSC initiatives to ensure improvement continues over time Amy Ellison Vice President, Human Resources Delta Dental of Kansas, Inc. 11:15 Report and Monitor your Balanced Scorecard Performance Supervise the overall function of the BSC to guarantee strategic success and execution Manage the BSC as an effective tool used to carry out planned processes to achieve long term goals Track and monitor the progress seen as a result of implementing the BSC Carrie McFadden Strategy and Performance Management Federal Reserve Bank of Cleveland www.ASMIweb.com/BSC 5
  • 6. day two Balanced Scorecard 2009 December 9, 2009 12:15 Lunch Break 1:15 Manage Your Organization through Strategic Themes Break down a strategy map into strategic themes, linking internal processes to customers and shareholders Use strategic themes to simplify your vision into manageable targets Identify what themes best describe your organization’s strategy Terry Brown Partner, ParCon Consulting 2:15 Break & Refreshments 2:30 Next Steps in Balanced Scorecard Implementation Learn how to analyze collected data to make informed decisions Maintain the BSC initiatives when leaders leave and employee positions change Identify when measures and practices need to be revised or reoriented to remain aligned with overall strategy Robert Gold Founder, Tenacious Tortoise, LLC 3:30 Conference Adjourns sponsorship opportunities ASMI offers four different pre-designed sponsorship packages: Event Co-Sponsor Session Sponsor Luncheon Sponsor Exhibit Booth Sponsor To learn more about exhibiting and sponsorships at Balanced Scorecard 2009 please contact Meredith Mason at 202-739-9707 or MeredithMason@PerformanceInstitute.org 6 www.ASMIweb.com/BSC
  • 7. Balanced Scorecard 2009 Logistics & Registration Venue and Hotel: CPE Credits Balanced Scorecard 2009 will be held at The Delivery Method: Group-live Performance Institute Conference Center Program Level: Beginner in Arlington, VA, just one block east of the Prerequisites: None Courthouse Metro stop on the Orange Line. A Advanced Preparation: None public parking garage is located just inside of the CPE Credits: 15 building for $10/day. The American Strategic Management Institute (ASMI) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the The Performance Institute Conference Center National Registry of CPE Sponsors. State boards of accountancy have 1515 N. Courthouse Rd., Suite 600 final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Arlington, VA 22201 Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 703-894-0920 37219-2417. Website: www.nasba.org. A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott Cancellation Policy For live events: ASMI will provide a full refund less $399 administration at the prevailing rate of $209 until November 7, fee for cancellations four weeks before the event. If cancellation occurs 2009. Please call the hotel directly and reference within two weeks prior to conference start date, no refund will be issued. code “Balanced Scorecard” when making Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. reservations to get the discounted rate. The hotel All the cancellation requests need to be made online. Your confirmation is conveniently located three blocks from the email contains links to modify or cancel registrations. Please note that the Rosslyn Metro station. Please ask the hotel about cancellation is not final until you receive a written confirmation. a complimentary shuttle that is also available for Payment must be secured prior to the conference. If payment is not your convenience. received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event. Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd. Quality Assurance ASMI strives to provide you with the most productive and effective Arlington, VA 22209 educational experience possible. If after completing the course you feel Phone: 703-528-2222 / 1-800-321-2211 there is some way we can improve, please write your comments on the www.courtyardarlingtonrosslyn.com evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: ASMI: Corporate Headquarters; 805 15th Street NW, 3rd Tuition & Group Discounts: Floor; Washington, D.C. 20005 The tuition rate for attending the Balanced Note: As speakers are confirmed six months before the event, some Scorecard 2009 is as follows: speaker changes or topic changes may occur in the program. ASMI is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. Conference $1799 If for any reason ASMI decides to cancel this conference, ASMI One Workshop $399 accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. Both Workshops $599 Discounts • All ‘Early Bird’ Discounts must require payment at time of registration For more information on group discounts for and before the cut-off date in order to receive any discount. Balanced Scorecard 2009 please contact Dave • Any discounts offered whether by ASMI (including team discounts) must also require payment at the time of registration. Yerks at 858-866-9381 or email him at • All discount offers cannot be combined with any other offer. David.Yerks@ASMIweb.com. • Discounts cannot be applied retroactively www.ASMIweb.com/BSC 7
  • 8. Balanced Scorecard 2009 Logistics & Registration to register Call Fax this Form to Visit 877-992-9522 866-234-0680 www.ASMIweb.com/BSC Registration Form Yes! Register me for Balanced Scorecard 2009 Add the Pre-Conference Workshop A Add the Pre-Conference Workshop B Please call me. I am interested in a special Group Discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Email Payment Information Check Purchase Order / Training Form Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Zip Please make checks payable to: The Performance Institute Priority Code: B303-WEB 8 www.ASMIweb.com/BSC