1. Process Improvement
WITH LEAN SIX SIGMA YELLOW BELT CERTIFICATION
Earn up to 12 Achieve a Comprehensive Understanding of Lean Six Sigma
CPE Credits to Develop and Improve Organizational Processes
Identify, Define April 19–20, 2010 | San Diego, CA
and Integrate You Will Learn To:
Process Apply Six Sigma Tools to Solve Organizational Challenges
Improvement Create solutions to business challenges with the help of Six Sigma tools
and methodologies
Methodologies Learn the DMAIC Process and How to Use it for Effective Project Management
to Improve Understand the DMAIC process and learn how to apply this method to solve
business challenges
Production Implement Lean and Six Sigma More Efficiently and Effectively
Improve quality, reduce cycle time and achieve cost savings through
and Bottom strategic implementation
Line Results Identify and Overcome Potential Deployment Pitfalls
Recognize and conquer roadblocks in your organizational deployment strategy
In Association with:
Position yourself as the process
improvement champion in your organization
www.ASMIweb.com/L6SSanDiego

2. For organizations to consistently improve their performance, it is critical that the people doing
the work have the skills and tools necessary to apply their knowledge to the improvement
process. The goal of this course is to provide professionals with techniques to continuously
improve individual and team work by contributing effective solutions in problem solving projects.
Yellow belt recipients will leave the workshop with the tools necessary to:
Apply Support Document Work Complete
learned techniques the identification “best practices” to ensure the a work related
to help make of improvement in a manner that gains of successful project
improvement in opportunities will enable them to projects are
the daily work of through a team be disseminated maintained
your function area problem solving throughout your
by collecting data, process organization
applying the tools
and using the
problem solving
process
2 www.ASMIweb.com/L6SSanDiego

3. Process Improvement Training
March 17, 2010
day one
8:00 12:00
Workshop Registration and Continental Breakfast Lunch
9:00 1:00
Welcome Remarks and Introductions
Manage the Lean Six Sigma Project
Streamline Lean Six Sigma and project
Introduction to Lean Six Sigma management strategies
History and background of Lean and Apply measurement tools to evaluate projects
Six Sigma (LSS) and objectives
Outcomes of LSS
Core concepts and goals of LSS 2:30
Break
LSS infrastructure
The DMAIC methodology 2:45
Define
10:30 Define problem
Break
Define improvement goal
10:45 Initiation of process mapping process (SIPOC)
DMAIC-Pizza Service Simulation Select team
Prioritizes improvement opportunities Create project plan
and countermeasures
Draft project charter
Provides for a thorough analysis of
the opportunity 3:30
Establishes a consistent approach Summary & Daily Wrap Up
Enhances employee development 4:00
and motivation Day One Adjourns
Implementation and Deployment Strategy
Develop strategies and objectives “The benefits of this
for deployment
Incorporate Six Sigma into organizational conference will help me
business strategy
Identify key focus areas and change
deploy projects and aim
management processes
for better performance.”
Create flexibility and responsiveness in
your organization – Paul Scofield, Premiere Global
who should attend?
CEOs Lean Six Sigma Deployment Leaders
CIOs Lean Six Sigma Champions
COOs Head of Quality
VP/Director of Process Improvement …and anyone participating in Six Sigma
VP of Business/Operational Excellence or process improvement
Head of Operations
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4. Process Improvement Training
March 18, 2010
day two
8:30 12:00
Continental Breakfast Lunch
9:00 1:00
Measure Focus on Projects
Baseline the current process Charter
Address “low-hanging fruit” Stakeholder analysis
Confirm customer CTQs Communication plan
Determine current performance baseline Process map
Stratify data Cause and effect
FMEA
Analyze Solution matrix
Gather causal data WBS/schedule
Determine & validate root causes Control plan
Identify a solution to combat root causes
2:30
Break
10:30
Break
2:45
10:45 Review/Questions
Improve
3:15
Identify countermeasures
Exam
Perform cost/benefit analysis
Design improved process 4:00
Develop scorecards Day Two Adjourns
Pizza Service Simulation Two & Control
Report scorecard data
Create process control plan
Identify replication opportunities
Develop future plans
top five reasons to attend:
Evaluate voice Dissect your Eliminate Create sound Improve the
of the customer processes to non-value added metrics to quality of service
techniques that achieve dramatic steps in your measure every and engage
enhance customer improvements in processes and phase of the leadership to
satisfaction waste reduction decrease variation improvement drive continuous
to improve process improvement
process
4 www.ASMIweb.com/L6SSanDiego

5. Process Improvement Training
In-House Training & Customization
One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of
on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the
opportunity to customize a program that addresses your exact challenges and provides a more personal
learning experience, while virtually eliminating travel expenses. Whether you require training for a small
group or for an organizational-wide initiative, the advanced learning methods employed by the Institute
will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent
within your organization.
Customization:
We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”. While many
training providers will offer you some variation of their standard training, the Institute’s subject matter
experts will work with you and your team to examine your programs and determine your exact areas
of need. The identification of real life examples will create a learning atmosphere that resonates with
participants while at the same time providing immediate return on your training investment. Using
interactive exercises that employ actual projects or scenarios from your organization, instructors can
address specific challenges and align the curriculum of each session to your objectives. While the majority
of on-site trainings are focused on smaller groups, the Institute also has the ability to accommodate
organizational-wide training initiatives. Utilizing multiple instructors, the Institute has the capacity to
deliver courses to groups of up to 300 participants per day.
Areas of Expertise:
On-site delivery of single courses, certification programs and entire packages of specialized courses are
available in the following areas:
• Strategic Planning
• Performance Measurement
• Project Management
• Lean Six Sigma “I will now be able to
• Workforce Management
• Budgeting and Forecasting apply Lean Six Sigma
• Contracting techniques and tools to
• Performance Reporting
• Program Evaluation measure activities.”
• Administrative Management
– Katherine Grueneberg, Dental Associates, LTD.
• Change Management
• Balanced Scorecard
For more information about in-house training and certification options, please contact Blake Zach at
877-992-9522 or Blake.Zach@ASMIweb.com.
www.ASMIweb.com/L6SSanDiego 5

6. Process Improvement Training
Logistics & Registration
Venue and Hotel: Cancellation Policy:
Process Improvement with Lean Six Sigma For live events: ASMI will provide a full refund less $399 administration
Yellow Belt Certification will be held at the Westin fee for cancellations four weeks before the event. If cancellation occurs
San Diego. A continental breakfast, lunch and within two weeks prior to conference start date, no refund will be issued.
Registrants who fail to attend and do not cancel prior to the event will be
refreshments will be provided each day of the
charged the entire registration fee.
event. A complimentary shuttle to and from the
airport is available, as well. For webinars: ASMI will provide a full refund less $50 administrative fee for
cancellations four weeks before the event. If cancellation occurs within two
weeks prior to conference start date, no refund will be issued. Registrants
Westin San Diego who fail to attend and do not cancel prior to the meeting will be charged
400 West Broadway the entire registration fee.
San Diego, CA 92101 All the cancellation requests need to be made online. Your confirmation
619-239-4500 email contains links to modify or cancel registrations. Please note that the
cancellation is not final until you receive a written confirmation.
A limited number of rooms have been reserved Payment must be secured prior to the conference. If payment is not
received by the conference start date, a method of payment must
at the Westin San Diego at the prevailing per be presented at the time of registration in order to guarantee your
diem rate of $149 until March 19, 2010. Please participation at the event.
call the hotel directly and reference code “Yellow
Belt” when making reservations to get the
Quality Assurance:
discounted rate.
ASMI strives to provide you with the most productive and effective educational
experience possible. If after completing the course you feel there is some way
Westin San Diego
we can improve, please write your comments on the evaluation form provided
400 West Broadway upon your arrival. Should you feel dissatisfied with your learning experience
San Diego, CA 92101 and wish to request a credit or refund, please submit it in writing no later than
619-239-4500 10 business days after the end of the training to:
ASMI Corporate Headquarters: Quality Assurance
805 15th Street NW, 3rd Floor
Tuition & Group Discounts: Washington, DC 20005
The tuition rate for Process Improvement with Note: As speakers are confirmed six months before the event, some
speaker changes or topic changes may occur in the program. ASMI is not
Yellow Belt Certification is as follows: responsible for speaker changes, but will work to ensure a comparable
speaker is located to participate in the program.
Offerings Early Bird Regular Rate If for any reason ASMI decides to cancel this conference, ASMI accepts
Conference $999* $1099 no responsibility for covering airfare, hotel or other costs incurred by
registrants, including delegates, sponsors and guests.
For more information on group discounts for Process
Improvement with Lean Six Sigma Yellow Belt Discounts:
Certification please contact:
• All ‘Early Bird’ Discounts must require payment at time of registration and
Paul Rogers at 858-866-9386 or email him at before the cut-off date in order to receive any discount.
• Any discounts offered whether by ASMI (including team discounts) must
Paul.Rogers@ASMIweb.com. also require payment at the time of registration.
• All discount offers cannot be combined with any other offer.
• Discounts cannot be applied retroactively
Exhibiting & Sponsorship:
To learn more about exhibiting and sponsorships at Process Improvement with Lean Six Sigma
Yellow Belt Certification, please contact: Meredith Mason at 202-739-9707 or email her at
Meredith.Mason@PerformanceInstutite.org
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7. Process Improvement Training
Logistics & Registration
to register
Call Fax this Form to Visit
877-992-9522 866-234-0680 www.ASMIweb.com/L6SSanDiego
Registration Form
Yes! Register me for Process Improvement with Lean Six Sigma Yellow Belt Certification
Please call me. I am interested in a special Group Discount for my team
Delegate Information
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Check Purchase Order / Training Form Credit Card
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Please make checks payable to: The Performance Institute
Priority Code: B327-WEB
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8. ASMI’s vision
In this challenging economic landscape, organizations must develop and execute
innovative strategies to survive and thrive. Performance and process improvement
methodologies give managers the tools they need to run leaner, more efficient businesses.
The mission of the American Strategic Management Institute (ASMI) is to connect business
leaders with best-in-class practices and training to address management challenges
and improve results. ASMI has grown into one of the nation’s most innovative training
providers, combining market research and industry insight to deliver experiences and tools
to inspire leaders and grow businesses. Through virtual sessions, national summits, training
programs and consulting services, ASMI brings together leaders to share insights, ideas
and actions to transform organizations.
Areas of Focus:
Performance Management: Using business analytics to drive strategy
Process Improvement: Leaning processes for efficiency and quality improvement
Financial Management: Budgeting and forecasting for better decision-making
Project Management: Managing projects to deliver results on time, within scope and in budget
Leadership Development: Building leadership skills to manage in times of change and conflict
Services:
Virtual Training Briefings 90-minute training sessions for the latest tools and
techniques to deliver results.
National Summits National events allowing business leaders to share best
practices and strategies for success.
Training Programs Methodology-based training modules in management
competencies, offered publicly or custom-designed for your organization
Consulting Services Field experts who can bring bold change to your
workforce planning processes.
ASMI Corporate Headquarters
805 15th Street, NW, 3rd Floor
Washington, DC 20005
Ph: 877-992-9522 Fax: 866-234-0680
www.ASMIweb.com