Forrester & Perficient on SharePoint as a Social Business Platform
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Guest speaker Rob Koplowitz, Vice President, Principal Analyst at Forrester Research, Inc., and Rich Wood, Director, National SharePoint Practice at Perficient took a look at SharePoint as a social business platform and discuss related topics, including: • Perception of SharePoint’s social business capabilities prior to the new release • How is enterprise social defined today • Understanding the value of social business as it pertains to SharePoint • How the cloud and Yammer fit into the equation • Microsoft’s direction for enterprise social and the social business roadmap
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Forrester & Perficient on SharePoint as a Social Business Platform
- 1. Perficient & Guest Forrester on SharePoint as a Social Business Platform
- 2. About Perficient Perficient is a leading information technology consulting firm serving clients throughout North America. We help clients implement business-driven technology solutions that integrate business processes, improve worker productivity, increase customer loyalty and create a more agile enterprise to better respond to new business opportunities. 2
- 3. Perficient Profile • Founded in 1997 • Public, NASDAQ: PRFT • 2012 revenue of $327 million • Major market locations throughout North America • Atlanta, Austin, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New Orleans, Northern California, Philadelphia, Southern California, St. Louis and Toronto • Global delivery centers in China, Europe and India • ~2,000 colleagues • Dedicated solution practices • ~85% repeat business rate • Alliance partnerships with major technology vendors • Multiple vendor/industry technology and growth awards 3
- 4. Our Solutions Expertise Business Solutions Technology Solutions • Business Intelligence • Business Integration/SOA • Business Process Management • Cloud Services • Customer Experience and CRM • Commerce • Enterprise Performance Management • Content Management • Enterprise Resource Planning • Custom Application Development • Experience Design (XD) • Education • Management Consulting • Information Management • Mobile Platforms • Platform Integration • Portal & Social 4
- 5. Our SharePoint Expertise is #1 Perficient is one of the strongest, largest, most trusted SharePoint partners in the United States. • 200+ professionals in the SharePoint practice area • Leader in cloud-based SharePoint Online implementations • 500+ SharePoint projects • One of 20 companies worldwide on Microsoft Partner Advisory Council for SharePoint • Hired by Microsoft to build SharePoint 2010 demo for Microsoft Technology Centers (MTC) • Early access to software and training via Product Group relationships • Defined competencies in infrastructure, development, design, and strategy • Strong partnerships with Nintex, NewsGator, AvePoint, Telligent, Metalogix, and Yammer 5
- 6. Our Speakers Rob Koplowitz, Vice President, Principal Analyst serving CIOs at Forrester Research Mr. Koplowitz serves CIO professionals with research in the areas of information workplace and collaboration strategy. Rob delivers strategic guidance, helping enterprises define enterprise solutions that drive efficiency and competitive differentiation. His current research focuses on core elements of collaboration strategy, including collaboration platforms, workspaces, and enterprise social strategy. Rich Wood, Director of National SharePoint Practice at Perficient Rich has been planning, designing, and building enterprise solutions for intranets, extranets, and public internet sites since 1997. A veteran of both the SharePoint partner community and Microsoft itself, Rich has deep experience in information architecture, user experience, social collaboration, and enterprise architecture and technology strategy. 6
- 7. Agenda • Perception of SharePoint’s social business capabilities prior to the new release • How is enterprise social defined today • Understanding the value of social business as it pertains to SharePoint • How the cloud and Yammer fit into the equation • Microsoft’s direction for enterprise social and the social business roadmap 7
- 8. Context: How SharePoint Got Social 8
- 9. SharePoint 2010 What did we have?“ Communities” Out of the Box Sites Composites Communities Insights Content Search 9
- 10. SharePoint 2010 What did we have?“ Communities” Out of the Box Sites Composites Communities Insights Content Search 10
- 11. SharePoint 2010 What did we have?“ Communities” Out of the Box Sites Composites Communities Insights Content Search 11
- 12. SharePoint 2010 What did we have?“ Communities” Out of the Box Sites Composites Communities Insights Content Search 12
- 13. SharePoint 2010 What did we have?“ Communities” Out of the Box Sites Composites Communities Insights Content Search 13
- 14. The Social Market Changes Rapidly. SharePoint? Not so much. Product MOSS 2007 Customer Developmen SPS 2010 Launches Feedback t Launches 14
- 15. Consumerization of IT users are consumers 15
- 16. Consumerization of IT users are consumers 16
- 17. Consumerization of IT users are consumers 17
- 18. Consumerization of IT users are consumers 18
- 19. Consumerization of IT consumers want NOW 19
- 20. SharePoint and Social Business • Social SharePoint was inevitable • SharePoint is where documents live – Collaboration – Content management • Social tools connect people to: – Documents – Document authors (other people) – Experts – Ideas 20
- 21. Functionality Enhancements @targeting & #tagging Mobile Microblogging Apps Social Communities 21
- 22. Functionality Gaps Knowledge Networks Gamification Advanced Ideation Analytics 22
- 23. SharePoint 2013 & Yammer Today Knowledge @targeting & Networks #tagging Mobile Microblogging Gamification Apps Advanced Social Ideation Analytics Communities 23
- 24. Poll 1 24
- 25. Poll 2 25
- 26. Poll 3 26
- 27. Poll 4 27
- 28. Making Leaders Successful Every Day
- 29. SharePoint as a Social Business Platform Rob Koplowitz, Vice President, Principal Analyst Send questions to @rkoplowitz March 27, 2013
- 30. In our global business world, being able to share content, communication and expertise across geographic and organizational boundaries is critical
- 31. Enterprise social is at a tipping point © 2013 Forrester Research, Inc. Reproduction Prohibited 31
- 32. Expectations for social are critical © 2013 Forrester Research, Inc. Reproduction Prohibited 32
- 33. Social services are fast becoming critical tools for knowledge workers Email 86% Employee intranet or company portal 58% File sync, sharing, or online locker service 25% Team document sharing sites 21% Wikis for internal information sharing 13% Blogs for internal information sharing 11% Internal microblogging 8% Base: 9719 global information workers who use a computer for work at least weekly Source: Forrsights Workforce Employee Survey, Q4 2012 © 2013 Forrester Research, Inc. Reproduction Prohibited 33
- 34. Social services are fast becoming critical tools for knowledge workers Email 86% Employee intranet or company portal 58% File sync, sharing, or online locker service 25% Team document sharing sites 21% Wikis for internal information sharing 13% SharePoint Blogs for internal information sharing 11% Internal microblogging 8% Base: 9719 global information workers who use a computer for work at least weekly Source: Forrsights Workforce Employee Survey, Q4 2012 © 2013 Forrester Research, Inc. Reproduction Prohibited 34
- 35. To date, not all workloads have delivered equally “Which SharePoint functions have you deployed and what is your level of satisfaction with them?” No plans to deploy Planning to deploy Deployed, dissatisfied Deployed, satisfied Deployed, highly satisfied Sites (portal/intranet) 4% 10% 6% 58% 22% Collaboration 2% 16% 8% 54% 20% Search 7% 15% 20% 44% 14% Content management 13% 14% 10% 45% 18% Custom internal-facing apps 18% 22% 9% 39% 13% Social 25% 38% 14% 19% 5% Custom external- 48% 20% 5% 20% 7% facing apps Insights 48% 29% 7% 12% 5% (BI/analytics) Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint (percentages may not total 100 because of rounding) Source: August 2012 Global SharePoint Usage Online Survey © 2013 Forrester Research, Inc. Reproduction Prohibited 35
- 36. Where Yammer moves the needle Innovation at the speed of cloud © 2013 Forrester Research, Inc. Reproduction Prohibited 36
- 37. Where Yammer moves the needle Innovation at the speed of cloud Mobile first, platform independent © 2013 Forrester Research, Inc. Reproduction Prohibited 37
- 38. Where Yammer moves the needle Innovation at the speed of cloud Mobile first, platform independent Consumer-like user experience © 2013 Forrester Research, Inc. Reproduction Prohibited 38
- 39. What it means • Microsoft SharePoint is the centerpiece of many enterprises’ collaboration and content strategies . . . • It can also be a critical system of record • It has lagged the leaders in cloud, social and mobile • But, recently acquired Yammer has been a highly disruptive leader in all three • Will a strategy of increasing investment in SharePoint as back-end system of record and Yammer as a nimble innovative interaction layer result in 1+1=3? © 2013 Forrester Research, Inc. Reproduction Prohibited 39
- 40. Thank you Rob Koplowitz +1 650.581.3063 rkoplowitz@forrester.com @rkoplowitz
- 42. Microsoft’s Perspective Documents live here… 42
- 43. Microsoft’s Perspective Data lives here… 43
- 44. Microsoft’s Perspective 44
- 45. Where Microsoft is Going See for yourself at the SharePoint blog… But here’s how we read it: 45
- 46. Where Microsoft is Going • Yammer + O365 = Cloud is King • Single Sign On across the Microsoft cloud • Social functionality enabling and complementing Office Web Apps • The vision of a productivity platform includes line of business applications – Microsoft’s CRM suite is first, easiest – Yammer connections (Salesforce, etc) won’t go away 46
- 47. On-Premise Implications • Yammer App in Office Store • Single Sign On between Yammer and your on-premise deployment • Microsoft recommends SharePoint 2013 Newsfeed – is it good enough? 47
- 48. On-Premise Options • Enable Yammer groups with Yammer App? – Yammer full experience will not be available– and that probably means apps (Badgeville, etc.) • SharePoint 2013 Newsfeed – Good enough for basic social collaboration – Analytics are lacking – Deeper social features (ideation, gamification, etc.) are lacking – Third-party products like NewsGator should remain a preferred option 48
- 49. Questions?
- 50. Connect with Perficient Office 365 & SharePoint Online: New and Improved! bit.ly/YaeddY How The Children's Hospital of Philadelphia Adopted SharePoint for Collaboration & Social Networking April 10-12, 2013 bit.ly/13tqgao 50
- 51. Thank you for your time and attention today. Please visit us at Perficient.com
Editor's Notes
- Rich, We either need to use this one, or remove it and use the four following slides.Core OOB functions in SP 2010: they called it “Communities”My SitesInterests and ExpertiseNotes / TaggingActivity FeedThis is an old product. 2010 was 2-3 years ago but remember– they were responding to drivers from 2 -3 years even before that.Social market changes RAPIDLY. Microsoft does not have rapid product cycles. That put SP 2010 behind the curve almost from the day it was released.Consumerization of IT: Users expect Facebook, LinkedIn. SP wasn’t that.Gaps:Microblogging
- Core OOB functions in SP 2010: they called it “Communities”My SitesInterests and ExpertiseNotes / TaggingActivity FeedThis is an old product. 2010 was 2-3 years ago but remember– they were responding to drivers from 2 -3 years even before that.Social market changes RAPIDLY. Microsoft does not have rapid product cycles. That put SP 2010 behind the curve almost from the day it was released.Consumerization of IT: Users expect Facebook, LinkedIn. SP wasn’t that.Gaps:Microblogging
- Core OOB functions in SP 2010: they called it “Communities”My SitesInterests and ExpertiseNotes / TaggingActivity FeedThis is an old product. 2010 was 2-3 years ago but remember– they were responding to drivers from 2 -3 years even before that.Social market changes RAPIDLY. Microsoft does not have rapid product cycles. That put SP 2010 behind the curve almost from the day it was released.Consumerization of IT: Users expect Facebook, LinkedIn. SP wasn’t that.Gaps:Microblogging
- Core OOB functions in SP 2010: they called it “Communities”My SitesInterests and ExpertiseNotes / TaggingActivity FeedThis is an old product. 2010 was 2-3 years ago but remember– they were responding to drivers from 2 -3 years even before that.Social market changes RAPIDLY. Microsoft does not have rapid product cycles. That put SP 2010 behind the curve almost from the day it was released.Consumerization of IT: Users expect Facebook, LinkedIn. SP wasn’t that.Gaps:Microblogging
- Core OOB functions in SP 2010: they called it “Communities”My SitesInterests and ExpertiseNotes / TaggingActivity FeedThis is an old product. 2010 was 2-3 years ago but remember– they were responding to drivers from 2 -3 years even before that.Social market changes RAPIDLY. Microsoft does not have rapid product cycles. That put SP 2010 behind the curve almost from the day it was released.Consumerization of IT: Users expect Facebook, LinkedIn. SP wasn’t that.Gaps:Microblogging
- Rich – for this one, I am not sure which you prefer. Template or no template?This is an old product. 2010 was 2-3 years ago but remember– they were responding to drivers from 2 -3 years even before that.Social market changes RAPIDLY. HISTORICALLY, Microsoft does not have rapid product cycles. That put SP 2010 behind the curve almost from the day it was released.Consumerization of IT: Users expect Facebook, LinkedIn. SP wasn’t that.
- User expectations in this particular market are driven by what they use every day:Sites like Facebook and LinkedIn (primarily)Mobile form factors and a UX that is nearly as rich as the PCMobile applications to access key / common features from anywhere
- User expectations in this particular market are driven by what they use every day:Sites like Facebook and LinkedIn (primarily)Mobile form factors and a UX that is nearly as rich as the PCMobile applications to access key / common features from anywhere
- User expectations in this particular market are driven by what they use every day:Sites like Facebook and LinkedIn (primarily)Mobile form factors and a UX that is nearly as rich as the PCMobile applications to access key / common features from anywhere
- User expectations in this particular market are driven by what they use every day:Sites like Facebook and LinkedIn (primarily)Mobile form factors and a UX that is nearly as rich as the PCMobile applications to access key / common features from anywhere
- Microblogging is one we heard a lot– simple but everyone expects it. Why? Consumerization.Advanced analytics. We want to know what users are doing so we can maximize the value of that activity.Social communities – give people the virtual water cooler, whether for: practice / expertise interestKnowledge networks – quickly connecting people with others who know what they need toMobile applications – making all of this accessible anywhere
- Microblogging is one we heard a lot– simple but everyone expects it. Why? Consumerization.Advanced analytics. We want to know what users are doing so we can maximize the value of that activity.Social communities – give people the virtual water cooler, whether for: practice / expertise interestKnowledge networks – quickly connecting people with others who know what they need toMobile applications – making all of this accessible anywhere
- Microblogging is one we heard a lot– simple but everyone expects it. Why? Consumerization.Advanced analytics. We want to know what users are doing so we can maximize the value of that activity.Social communities – give people the virtual water cooler, whether for: practice / expertise interestKnowledge networks – quickly connecting people with others who know what they need toMobile applications – making all of this accessible anywhere
- Rich: Should we add an option for a combination of the choices?
- And social continues to lag
- And social continues to lag
- And social continues to lag
- And social continues to lag
- Users work in Office, OutlookUsers store and find their work in SharePointMicrosoft has a vested interest in protecting the ubiquity of Office, Outlook and SharePointMicrosoft’s vision is an enterprise platform for productivity using the newsfeed as the hub, and social as the pervasive glue across all applications, people, and data
- Users work in Office, OutlookUsers store and find their work in SharePointMicrosoft has a vested interest in protecting the ubiquity of Office, Outlook and SharePointMicrosoft’s vision is an enterprise platform for productivity using the newsfeed as the hub, and social as the pervasive glue across all applications, people, and data
- Users work in Office, OutlookUsers store and find their work in SharePointMicrosoft has a vested interest in protecting the ubiquity of Office, Outlook and SharePointMicrosoft’s vision is an enterprise platform for productivity using the newsfeed as the hub, and social as the pervasive glue across all applications, people, and data
- Users work in Office, OutlookUsers store and find their work in SharePointMicrosoft has a vested interest in protecting the ubiquity of Office, Outlook and SharePointMicrosoft’s vision is an enterprise platform for productivity using the newsfeed as the hub, and social as the pervasive glue across all applications, people, and data
- A Yammer app will be made available in the SharePoint store for use in on-premise SharePoint 2013 deployments. “The Yammer app in the SharePoint Store will be a valuable addition, allowing customers to create connections between Yammer groups and on-premises SharePoint sites,” according to the SharePoint blog. Quick Analysis: This is great if you’re doing your social in the cloud with Yammer. Will be single UI on the glass. Not sure if it will tempt non-Yammer orgs to buy in.“The SSO, updated UX, seamless navigation, and Office Web App integration will all deepen the connections between your Yammer network and your on-premises SharePoint deployment.” Quick Analysis: In other words, this reads like if you’re doing Yammer in the cloud, it will eventually assume the look of Office 365 and certainly enable document collaboration in the same manner it does for SharePoint Online customers. I’m curious to see just how easy/difficult it will be to integrate SSO across Yammer and on-premise applications.Microsoft recommends the SharePoint newsfeed if you can’t do Yammer. Quick Analysis:This is acceptable for organizations just getting started on social, or not committed to social collaboration as a way to connect, capture and share knowledge, and communicate more effectively. The SharePoint newsfeed and core SharePoint 2013 product aren’t best-in-class social, though, and never will be. For those organizations, we still see a partner product like NewsGator Social Sites as the best option for a truly robust social environment.