5. Employment Security Department
• -57% reduction in Difficulty Rating
• +53% improvement onTask Completions
• -60% decrease in time taken to complete tasks
• -51% decrease in number of clicks to complete tasks
• +220% improvement on completing primary tasks
• +70% Improvement on overall brand perception
Thursday, June 20, 13
9. Microsoft needed to provide a common way to facilitate the capture of
the valuable learning generated by the CXTeam.This SharePoint site
provided a structured way to capture program details with direct
access to customer contact info and findings, seeing a 160% increase in
usage upon launch.
Microsoft : Customer Experience Group
Thursday, June 20, 13
14. • +35% improvement in new visits
• -34.5% reduction in bounce rate
• +34% improvement in time spent on the site
• +10.5% improvement on the number of pages viewed per user
• +38% improvement on visitors sourced by search engines
• +36% on new visitors
Thursday, June 20, 13
32. Concept + Prototyping
Corbis Greenlight User Flows v1.3 Tue Aug 03 2010 Music Search Results Page 5 of 9
A
Result
Type
Results
Song Title
Artist
Name
Album Title
Filter
Lyric
Influenced
by
Similar
Artists
Explicit
Lyrics
Theme Genre Mood Instrument
Play
Sample
Song Title
Artist
Name Album Title Year Clear %
Expand for
Details
Explicit
Lyrics
Style
Theme
Genre
Mood
Instrument
Year
Range
Price
Range
B
Search
Album
Cover
Select Item C
Suggestions
B
A
Search
Results
View Lyrics
Results
Found
Corbis Greenlight User Flows v1.3 Tue Aug 03 2010 Select Usage Rights Page 6 of 9
Song Details
Standard
Usage
Usage
Type
Location Pricing
Play Sample
Song Title
Artist Name
Album Title
Genre
Year
Starting Price
Explicit Lyrics
Album Cover
C B
Selected
Song Title
Custom
Usage
LocationDuration
Project
Details
Project
Name
Upload
Creative
Sample
Description Start Date Expedite?
Select
Select
License
Select
Your
Asking
Price
Submit
Cancel
B
Payment
Process
D
Duration Usage
Corbis Greenlight User Flows v1.3 Tue Aug 03 2010 File Queue Page 7 of 9
Song Details
Play Sample
Song Title
Artist Name
Album Title
Genre
Year
Starting Price
Explicit Lyrics
Album Cover
D
C
Pending Actions
Usage
Duration
Project Details
Project Name
Sample
Creative
Description
Geography
Start Date
Expedite?
Your Price
File Queue
Approval
Status
ETA on
Feedback
No
Approved?
Action
Required?
No
Song Details
Play Sample
Song Title
Artist Name
Album Title
Genre
Year
Explicit Lyrics
Album Cover
Order History
Usage
Duration
Project Details
Project Name
Sample
Creative
Description
Geography
Start Date
Expedited?
Price
Yes
Action
Requested
C
Yes
Request
Denied?
No
Suggested
Alternatives
Yes
B
License
Details
Current
Status
License
Terms
Approval
Date
Download
Song
Download
License
View
Receipt
Clickable Axure Wireframes
User Flows
Thursday, June 20, 13