Sauder Concierge Services provides faculty support at the Sauder School of Business. It aims to address problems faculty face in adopting new technologies due to lack of time and discomfort with appearing incompetent in front of students. The service provides on-demand support from dedicated staff to help faculty use technologies for the first time in their courses to enhance blended learning. It has various resources including staff, self-help guides, and data on technology usage to fulfill its goal of completing the adoption process for faculty and overcoming barriers to educational change.
11. Rob’s Basic Axioms The term E-learning was the worst thing we ever did for the teaching profession
12. Rob’s Basic Axioms Faculty need to be able to break free from our historical training model (teacher training/ISW?) of “The Students Will…” when they introduce technology.
13. Rob’s Basic Axioms Anyone working in Ed Tech/ID support MUST have complete knowledge of the tools being supported, both technically and pedagogically
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15. Faculty do not like looking incompetent by their students (either f2f or virtually)
16. Failures (mainly) not due to the technologies, failures because we did not ‘complete the circle’
17. Errors by omission ‘I didn’t know that the [insert technology here] could do that?’
21. Clientele Profile You’ve heard about digital natives… You’ve probably heard about digital immigrants… But have you heard the term digital refugees?
24. Show and Tell Comm 101 – Vista templates, Student Blogs, Clickers, iCal, Turnitin, RSS announcements (via WP Blogs), Twitter backchannel Comm 293 – Online assignments/exams Comm 299 – large template build (4 x 220), extensive gradebook MBA Core – RSS announcements, Learning Modules, CSS Handbook Comm 486w – Vista templates, external course content, Turnitin Comm 392 – Group manager for debate student self-signup
25. Evidence (# of hits) Data courtesy of the ELIP (eLearning Intelligence Platform) @ UBC
How many of you conduct training workshops for your faculty that look something like this?How many of you have had the experience that within the first five minutes of the session, 30% of your participants are still figuring out how to login, 40% are waiting annoyed, and the other 30% have already jumped ahead to page 4 of your handouts?
![Introductions - Participants ,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)