This presentation explains about SugarCRM implementations and the organization’s benefits in practicing six sigma. It quantifies the CRM implementation benefits. The presentation also highlights the in-depth CRM understanding of PenguinCRM and gives an overview of SugarCRM, which is a leading open source CRM application.

1. CRM implementation - A Six sigma way Your CRM consulting Partner

4. Interaction Management Customer/Account Data Analytics Potential CRM Scope A COMMON GOAL: 360° Customer View CRM matrix

14. Campaign Lead Contact Account Opportunity Campaign Activity Calendar Dashboards Cases Emails Role management These are the existing features of Community edition SugarCRM Forecast Reports Invoices Sales order Product Quote These are the available features with commercial version and could be easily added with community version of SugarCRM These are the specific features which can be added or developed whenever asked for SugarCRM feature matrix Team management Workflows Ad-hoc report Hierarchy management Escalation management Auto assignment Asterisk integration Integration with other applications SMS integration Integration with BI tool Other custom development Territory management

17. Your CRM consulting partner PenguinCRM Pvt. Ltd. Hyderabad, India, Ph. no. +91 40 6524 1102 +91 40 6602 8556 www.penguincrm.com Email: [email_address] [email_address] http://twitter.com/penguincrm http://www.facebook.com/pages/PenguinCRM/313580679871 Find us for more